Topic: [ANN] [QBE] World&#039;s first decentralized employee marketplace - PodOne - page 15. (Read 5359 times)

Quote from: CravenEconomics on March 02, 2018, 05:09:28 AM

Quote from: CravenEconomics on March 02, 2018, 05:07:18 AM

Quote from: CravenEconomics on March 02, 2018, 05:06:43 AM

Quote from: CravenEconomics on March 02, 2018, 05:06:10 AM

Quote from: CravenEconomics on March 02, 2018, 04:55:57 AM

Quote from: kolinko on March 02, 2018, 05:17:09 AM

Tell us about your project)
What Is PodOne
I want to know more about your project

PodOne is a decentralized contact center network that connects businesses together. Through PodOne, a business can take advantage of human resources leased to it from throughout the network in order to acquire the personnel necessary to handle customer interactions.

What problems do contact centers face?
What are the costs?
Huh

Some of the biggest challenges faced by contact centers include exorbitant operating and capital technology expenditures; a demanding labor force with costly recruiting, training and recognition programs, yet unusually high attrition; lackluster customer experiences and low satisfaction, as measured by customer satisfaction (CSAT), customer dissatisfaction (DSAT), and net promoter scores (NPS); as well as service level challenges measured via three key industry performance indicators: first call resolution (FCR), average speed of answer (ASA), and average handle time (AHT).

What problems do you solve?
How do you solve these problems?

• The first problem is the issue of excess capacity (payrolled, non-billable time) in the form of agent idle time. Contact centers often pay hourly for representatives who are simply idle while waiting to handle customer interactions. According to Aberdeen, agents spend approximately 25% of their time in an idle state. In a standard 8-hour shift, this results in a loss of 2 hours per work day or 10 hours per 5-day work week simply due to idle time. With an agent pay rate of $10.50 per hour, at a 100-agent contact center, this results in approximately $546,000 lost to idle time per year. As can be seen, this amounts to serious losses that could be better spent creating more value.

• The second problem solved by the PodOne network is the problem of insufficient staffing for peak seasons. During peak seasons, the volume of interactions spikes and it becomes a hassle for a contact center to procure the necessary staff to handle the increased volume effectively. According to emarketer.com, US retail ecommerce sales increased by 17.8% during the 2016 holiday shopping season.

How is the financing going?
Due to what is financing going on?
How will the revenues be used?
Huh

In order to fund its development, PodOne will host a public crowdsale by offering Qubicles for sale to holders of ethereum. The proceeds of the crowdsale will be used to recruit software developers to execute on the vision of PodOne and to hire growth marketers to promote PodOne to the contact center and freelancing industries.

Tell me more about Crowdsale)) When will the start?
Crowdsale Details

Ticker Symbol
QBE Start Date Phase 1: January 15, 2018 12:00 AM ET Phase 2: March 1, 2018 12:00 AM ET End Date Phase 1: February 15, 2018 12:00 AM ET Phase 2: March 31, 2018 12:00 AM ET
Token Contract Address TBD - Published only via website 48-72 hours before crowdsale

Which wallets are compatible with Qubicles?
Explain, please

Qubicles are ERC20-based tokens and are currently supported by all wallets that have adopted the ERC20 standard. Visit ethereum.org to learn more about wallet support.

Will you have a follow-on sale? What happens to unsold tokens?
Huh

Once our crowdsale has ended, we will not host a follow-on sale. Unsold tokens will be reassigned for use in our Qubicle Ratings Engine.

Thank you for answering my questions. Your project is very necessary)
The idea is very good))

CravenEconomics

member

Activity: 210

Merit: 10

Quote from: CravenEconomics on March 02, 2018, 05:10:06 AM

Quote from: CravenEconomics on March 02, 2018, 05:09:28 AM

Quote from: CravenEconomics on March 02, 2018, 05:07:18 AM

Quote from: CravenEconomics on March 02, 2018, 05:06:43 AM

Quote from: CravenEconomics on March 02, 2018, 05:06:10 AM

Quote from: CravenEconomics on March 02, 2018, 04:55:57 AM

Quote from: CravenEconomics on March 02, 2018, 05:10:06 AM

Tell us about your project)
What Is PodOne
I want to know more about your project

PodOne is a decentralized contact center network that connects businesses together. Through PodOne, a business can take advantage of human resources leased to it from throughout the network in order to acquire the personnel necessary to handle customer interactions.

What problems do contact centers face?
What are the costs?
Huh

Some of the biggest challenges faced by contact centers include exorbitant operating and capital technology expenditures; a demanding labor force with costly recruiting, training and recognition programs, yet unusually high attrition; lackluster customer experiences and low satisfaction, as measured by customer satisfaction (CSAT), customer dissatisfaction (DSAT), and net promoter scores (NPS); as well as service level challenges measured via three key industry performance indicators: first call resolution (FCR), average speed of answer (ASA), and average handle time (AHT).

What problems do you solve?
How do you solve these problems?

• The first problem is the issue of excess capacity (payrolled, non-billable time) in the form of agent idle time. Contact centers often pay hourly for representatives who are simply idle while waiting to handle customer interactions. According to Aberdeen, agents spend approximately 25% of their time in an idle state. In a standard 8-hour shift, this results in a loss of 2 hours per work day or 10 hours per 5-day work week simply due to idle time. With an agent pay rate of $10.50 per hour, at a 100-agent contact center, this results in approximately $546,000 lost to idle time per year. As can be seen, this amounts to serious losses that could be better spent creating more value.

• The second problem solved by the PodOne network is the problem of insufficient staffing for peak seasons. During peak seasons, the volume of interactions spikes and it becomes a hassle for a contact center to procure the necessary staff to handle the increased volume effectively. According to emarketer.com, US retail ecommerce sales increased by 17.8% during the 2016 holiday shopping season.

How is the financing going?
Due to what is financing going on?
How will the revenues be used?
Huh

In order to fund its development, PodOne will host a public crowdsale by offering Qubicles for sale to holders of ethereum. The proceeds of the crowdsale will be used to recruit software developers to execute on the vision of PodOne and to hire growth marketers to promote PodOne to the contact center and freelancing industries.

Tell me more about Crowdsale)) When will the start?
Crowdsale Details

Ticker Symbol
QBE Start Date Phase 1: January 15, 2018 12:00 AM ET Phase 2: March 1, 2018 12:00 AM ET End Date Phase 1: February 15, 2018 12:00 AM ET Phase 2: March 31, 2018 12:00 AM ET
Token Contract Address TBD - Published only via website 48-72 hours before crowdsale

Which wallets are compatible with Qubicles?
Explain, please

Qubicles are ERC20-based tokens and are currently supported by all wallets that have adopted the ERC20 standard. Visit ethereum.org to learn more about wallet support.

Will you have a follow-on sale? What happens to unsold tokens?
Huh

Once our crowdsale has ended, we will not host a follow-on sale. Unsold tokens will be reassigned for use in our Qubicle Ratings Engine.

kolinko

full member

Activity: 518

Merit: 101

Quote from: CravenEconomics on March 02, 2018, 05:09:28 AM

Quote from: CravenEconomics on March 02, 2018, 05:07:18 AM

Quote from: CravenEconomics on March 02, 2018, 05:06:43 AM

Quote from: CravenEconomics on March 02, 2018, 05:06:10 AM

Quote from: CravenEconomics on March 02, 2018, 04:55:57 AM

Tell us about your project)
What Is PodOne
I want to know more about your project

PodOne is a decentralized contact center network that connects businesses together. Through PodOne, a business can take advantage of human resources leased to it from throughout the network in order to acquire the personnel necessary to handle customer interactions.

What problems do contact centers face?
What are the costs?
Huh

Some of the biggest challenges faced by contact centers include exorbitant operating and capital technology expenditures; a demanding labor force with costly recruiting, training and recognition programs, yet unusually high attrition; lackluster customer experiences and low satisfaction, as measured by customer satisfaction (CSAT), customer dissatisfaction (DSAT), and net promoter scores (NPS); as well as service level challenges measured via three key industry performance indicators: first call resolution (FCR), average speed of answer (ASA), and average handle time (AHT).

What problems do you solve?
How do you solve these problems?

• The first problem is the issue of excess capacity (payrolled, non-billable time) in the form of agent idle time. Contact centers often pay hourly for representatives who are simply idle while waiting to handle customer interactions. According to Aberdeen, agents spend approximately 25% of their time in an idle state. In a standard 8-hour shift, this results in a loss of 2 hours per work day or 10 hours per 5-day work week simply due to idle time. With an agent pay rate of $10.50 per hour, at a 100-agent contact center, this results in approximately $546,000 lost to idle time per year. As can be seen, this amounts to serious losses that could be better spent creating more value.

• The second problem solved by the PodOne network is the problem of insufficient staffing for peak seasons. During peak seasons, the volume of interactions spikes and it becomes a hassle for a contact center to procure the necessary staff to handle the increased volume effectively. According to emarketer.com, US retail ecommerce sales increased by 17.8% during the 2016 holiday shopping season.

How is the financing going?
Due to what is financing going on?
How will the revenues be used?
Huh

In order to fund its development, PodOne will host a public crowdsale by offering Qubicles for sale to holders of ethereum. The proceeds of the crowdsale will be used to recruit software developers to execute on the vision of PodOne and to hire growth marketers to promote PodOne to the contact center and freelancing industries.

Tell me more about Crowdsale)) When will the start?
Crowdsale Details

Ticker Symbol
QBE Start Date Phase 1: January 15, 2018 12:00 AM ET Phase 2: March 1, 2018 12:00 AM ET End Date Phase 1: February 15, 2018 12:00 AM ET Phase 2: March 31, 2018 12:00 AM ET
Token Contract Address TBD - Published only via website 48-72 hours before crowdsale

Which wallets are compatible with Qubicles?
Explain, please

Qubicles are ERC20-based tokens and are currently supported by all wallets that have adopted the ERC20 standard. Visit ethereum.org to learn more about wallet support.

Will you have a follow-on sale? What happens to unsold tokens?
Huh

CravenEconomics

member

Activity: 210

Merit: 10

Quote from: CravenEconomics on March 02, 2018, 05:09:28 AM

Quote from: CravenEconomics on March 02, 2018, 05:07:18 AM

Quote from: CravenEconomics on March 02, 2018, 05:06:43 AM

Quote from: CravenEconomics on March 02, 2018, 05:06:10 AM

Quote from: CravenEconomics on March 02, 2018, 04:55:57 AM

Quote from: CravenEconomics on March 02, 2018, 05:09:28 AM

Tell us about your project)
What Is PodOne
I want to know more about your project

PodOne is a decentralized contact center network that connects businesses together. Through PodOne, a business can take advantage of human resources leased to it from throughout the network in order to acquire the personnel necessary to handle customer interactions.

What problems do contact centers face?
What are the costs?
Huh

Some of the biggest challenges faced by contact centers include exorbitant operating and capital technology expenditures; a demanding labor force with costly recruiting, training and recognition programs, yet unusually high attrition; lackluster customer experiences and low satisfaction, as measured by customer satisfaction (CSAT), customer dissatisfaction (DSAT), and net promoter scores (NPS); as well as service level challenges measured via three key industry performance indicators: first call resolution (FCR), average speed of answer (ASA), and average handle time (AHT).

What problems do you solve?
How do you solve these problems?

• The first problem is the issue of excess capacity (payrolled, non-billable time) in the form of agent idle time. Contact centers often pay hourly for representatives who are simply idle while waiting to handle customer interactions. According to Aberdeen, agents spend approximately 25% of their time in an idle state. In a standard 8-hour shift, this results in a loss of 2 hours per work day or 10 hours per 5-day work week simply due to idle time. With an agent pay rate of $10.50 per hour, at a 100-agent contact center, this results in approximately $546,000 lost to idle time per year. As can be seen, this amounts to serious losses that could be better spent creating more value.

• The second problem solved by the PodOne network is the problem of insufficient staffing for peak seasons. During peak seasons, the volume of interactions spikes and it becomes a hassle for a contact center to procure the necessary staff to handle the increased volume effectively. According to emarketer.com, US retail ecommerce sales increased by 17.8% during the 2016 holiday shopping season.

How is the financing going?
Due to what is financing going on?
How will the revenues be used?
Huh

In order to fund its development, PodOne will host a public crowdsale by offering Qubicles for sale to holders of ethereum. The proceeds of the crowdsale will be used to recruit software developers to execute on the vision of PodOne and to hire growth marketers to promote PodOne to the contact center and freelancing industries.

Tell me more about Crowdsale)) When will the start?
Crowdsale Details

Ticker Symbol
QBE Start Date Phase 1: January 15, 2018 12:00 AM ET Phase 2: March 1, 2018 12:00 AM ET End Date Phase 1: February 15, 2018 12:00 AM ET Phase 2: March 31, 2018 12:00 AM ET
Token Contract Address TBD - Published only via website 48-72 hours before crowdsale

Which wallets are compatible with Qubicles?
Explain, please

Qubicles are ERC20-based tokens and are currently supported by all wallets that have adopted the ERC20 standard. Visit ethereum.org to learn more about wallet support.

kolinko

full member

Activity: 518

Merit: 101

Quote from: CravenEconomics on March 02, 2018, 05:07:18 AM

Quote from: CravenEconomics on March 02, 2018, 05:06:43 AM

Quote from: CravenEconomics on March 02, 2018, 05:06:10 AM

Quote from: CravenEconomics on March 02, 2018, 04:55:57 AM

Tell us about your project)
What Is PodOne
I want to know more about your project

PodOne is a decentralized contact center network that connects businesses together. Through PodOne, a business can take advantage of human resources leased to it from throughout the network in order to acquire the personnel necessary to handle customer interactions.

What problems do contact centers face?
What are the costs?
Huh

Some of the biggest challenges faced by contact centers include exorbitant operating and capital technology expenditures; a demanding labor force with costly recruiting, training and recognition programs, yet unusually high attrition; lackluster customer experiences and low satisfaction, as measured by customer satisfaction (CSAT), customer dissatisfaction (DSAT), and net promoter scores (NPS); as well as service level challenges measured via three key industry performance indicators: first call resolution (FCR), average speed of answer (ASA), and average handle time (AHT).

What problems do you solve?
How do you solve these problems?

• The first problem is the issue of excess capacity (payrolled, non-billable time) in the form of agent idle time. Contact centers often pay hourly for representatives who are simply idle while waiting to handle customer interactions. According to Aberdeen, agents spend approximately 25% of their time in an idle state. In a standard 8-hour shift, this results in a loss of 2 hours per work day or 10 hours per 5-day work week simply due to idle time. With an agent pay rate of $10.50 per hour, at a 100-agent contact center, this results in approximately $546,000 lost to idle time per year. As can be seen, this amounts to serious losses that could be better spent creating more value.

• The second problem solved by the PodOne network is the problem of insufficient staffing for peak seasons. During peak seasons, the volume of interactions spikes and it becomes a hassle for a contact center to procure the necessary staff to handle the increased volume effectively. According to emarketer.com, US retail ecommerce sales increased by 17.8% during the 2016 holiday shopping season.

How is the financing going?
Due to what is financing going on?
How will the revenues be used?
Huh

In order to fund its development, PodOne will host a public crowdsale by offering Qubicles for sale to holders of ethereum. The proceeds of the crowdsale will be used to recruit software developers to execute on the vision of PodOne and to hire growth marketers to promote PodOne to the contact center and freelancing industries.

Tell me more about Crowdsale)) When will the start?
Crowdsale Details

Ticker Symbol
QBE Start Date Phase 1: January 15, 2018 12:00 AM ET Phase 2: March 1, 2018 12:00 AM ET End Date Phase 1: February 15, 2018 12:00 AM ET Phase 2: March 31, 2018 12:00 AM ET
Token Contract Address TBD - Published only via website 48-72 hours before crowdsale

Which wallets are compatible with Qubicles?
Explain, please

CravenEconomics

member

Activity: 210

Merit: 10

Quote from: CravenEconomics on March 02, 2018, 05:07:18 AM

Quote from: CravenEconomics on March 02, 2018, 05:06:43 AM

Quote from: CravenEconomics on March 02, 2018, 05:06:10 AM

Quote from: CravenEconomics on March 02, 2018, 04:55:57 AM

Quote from: CravenEconomics on March 02, 2018, 05:07:18 AM

Tell us about your project)
What Is PodOne
I want to know more about your project

PodOne is a decentralized contact center network that connects businesses together. Through PodOne, a business can take advantage of human resources leased to it from throughout the network in order to acquire the personnel necessary to handle customer interactions.

What problems do contact centers face?
What are the costs?
Huh

Some of the biggest challenges faced by contact centers include exorbitant operating and capital technology expenditures; a demanding labor force with costly recruiting, training and recognition programs, yet unusually high attrition; lackluster customer experiences and low satisfaction, as measured by customer satisfaction (CSAT), customer dissatisfaction (DSAT), and net promoter scores (NPS); as well as service level challenges measured via three key industry performance indicators: first call resolution (FCR), average speed of answer (ASA), and average handle time (AHT).

What problems do you solve?
How do you solve these problems?

• The first problem is the issue of excess capacity (payrolled, non-billable time) in the form of agent idle time. Contact centers often pay hourly for representatives who are simply idle while waiting to handle customer interactions. According to Aberdeen, agents spend approximately 25% of their time in an idle state. In a standard 8-hour shift, this results in a loss of 2 hours per work day or 10 hours per 5-day work week simply due to idle time. With an agent pay rate of $10.50 per hour, at a 100-agent contact center, this results in approximately $546,000 lost to idle time per year. As can be seen, this amounts to serious losses that could be better spent creating more value.

• The second problem solved by the PodOne network is the problem of insufficient staffing for peak seasons. During peak seasons, the volume of interactions spikes and it becomes a hassle for a contact center to procure the necessary staff to handle the increased volume effectively. According to emarketer.com, US retail ecommerce sales increased by 17.8% during the 2016 holiday shopping season.

How is the financing going?
Due to what is financing going on?
How will the revenues be used?
Huh

In order to fund its development, PodOne will host a public crowdsale by offering Qubicles for sale to holders of ethereum. The proceeds of the crowdsale will be used to recruit software developers to execute on the vision of PodOne and to hire growth marketers to promote PodOne to the contact center and freelancing industries.

Tell me more about Crowdsale)) When will the start?
Crowdsale Details

Ticker Symbol
QBE Start Date Phase 1: January 15, 2018 12:00 AM ET Phase 2: March 1, 2018 12:00 AM ET End Date Phase 1: February 15, 2018 12:00 AM ET Phase 2: March 31, 2018 12:00 AM ET
Token Contract Address TBD - Published only via website 48-72 hours before crowdsale

kolinko

full member

Activity: 518

Merit: 101

Quote from: CravenEconomics on March 02, 2018, 05:06:43 AM

Quote from: CravenEconomics on March 02, 2018, 05:06:10 AM

Quote from: CravenEconomics on March 02, 2018, 04:55:57 AM

Tell us about your project)
What Is PodOne
I want to know more about your project

PodOne is a decentralized contact center network that connects businesses together. Through PodOne, a business can take advantage of human resources leased to it from throughout the network in order to acquire the personnel necessary to handle customer interactions.

What problems do contact centers face?
What are the costs?
Huh

Some of the biggest challenges faced by contact centers include exorbitant operating and capital technology expenditures; a demanding labor force with costly recruiting, training and recognition programs, yet unusually high attrition; lackluster customer experiences and low satisfaction, as measured by customer satisfaction (CSAT), customer dissatisfaction (DSAT), and net promoter scores (NPS); as well as service level challenges measured via three key industry performance indicators: first call resolution (FCR), average speed of answer (ASA), and average handle time (AHT).

What problems do you solve?
How do you solve these problems?

• The first problem is the issue of excess capacity (payrolled, non-billable time) in the form of agent idle time. Contact centers often pay hourly for representatives who are simply idle while waiting to handle customer interactions. According to Aberdeen, agents spend approximately 25% of their time in an idle state. In a standard 8-hour shift, this results in a loss of 2 hours per work day or 10 hours per 5-day work week simply due to idle time. With an agent pay rate of $10.50 per hour, at a 100-agent contact center, this results in approximately $546,000 lost to idle time per year. As can be seen, this amounts to serious losses that could be better spent creating more value.

• The second problem solved by the PodOne network is the problem of insufficient staffing for peak seasons. During peak seasons, the volume of interactions spikes and it becomes a hassle for a contact center to procure the necessary staff to handle the increased volume effectively. According to emarketer.com, US retail ecommerce sales increased by 17.8% during the 2016 holiday shopping season.

How is the financing going?
Due to what is financing going on?
How will the revenues be used?
Huh

In order to fund its development, PodOne will host a public crowdsale by offering Qubicles for sale to holders of ethereum. The proceeds of the crowdsale will be used to recruit software developers to execute on the vision of PodOne and to hire growth marketers to promote PodOne to the contact center and freelancing industries.

Tell me more about Crowdsale)) When will the start?
Crowdsale Details

CravenEconomics

member

Activity: 210

Merit: 10

Quote from: CravenEconomics on March 02, 2018, 05:06:43 AM

Quote from: CravenEconomics on March 02, 2018, 05:06:10 AM

Quote from: CravenEconomics on March 02, 2018, 04:55:57 AM

Quote from: CravenEconomics on March 02, 2018, 05:06:43 AM

Tell us about your project)
What Is PodOne
I want to know more about your project

PodOne is a decentralized contact center network that connects businesses together. Through PodOne, a business can take advantage of human resources leased to it from throughout the network in order to acquire the personnel necessary to handle customer interactions.

What problems do contact centers face?
What are the costs?
Huh

Some of the biggest challenges faced by contact centers include exorbitant operating and capital technology expenditures; a demanding labor force with costly recruiting, training and recognition programs, yet unusually high attrition; lackluster customer experiences and low satisfaction, as measured by customer satisfaction (CSAT), customer dissatisfaction (DSAT), and net promoter scores (NPS); as well as service level challenges measured via three key industry performance indicators: first call resolution (FCR), average speed of answer (ASA), and average handle time (AHT).

What problems do you solve?
How do you solve these problems?

• The first problem is the issue of excess capacity (payrolled, non-billable time) in the form of agent idle time. Contact centers often pay hourly for representatives who are simply idle while waiting to handle customer interactions. According to Aberdeen, agents spend approximately 25% of their time in an idle state. In a standard 8-hour shift, this results in a loss of 2 hours per work day or 10 hours per 5-day work week simply due to idle time. With an agent pay rate of $10.50 per hour, at a 100-agent contact center, this results in approximately $546,000 lost to idle time per year. As can be seen, this amounts to serious losses that could be better spent creating more value.

• The second problem solved by the PodOne network is the problem of insufficient staffing for peak seasons. During peak seasons, the volume of interactions spikes and it becomes a hassle for a contact center to procure the necessary staff to handle the increased volume effectively. According to emarketer.com, US retail ecommerce sales increased by 17.8% during the 2016 holiday shopping season.

How is the financing going?
Due to what is financing going on?
How will the revenues be used?
Huh

In order to fund its development, PodOne will host a public crowdsale by offering Qubicles for sale to holders of ethereum. The proceeds of the crowdsale will be used to recruit software developers to execute on the vision of PodOne and to hire growth marketers to promote PodOne to the contact center and freelancing industries.

kolinko

full member

Activity: 518

Merit: 101

Quote from: CravenEconomics on March 02, 2018, 05:06:10 AM

Quote from: CravenEconomics on March 02, 2018, 04:55:57 AM

Tell us about your project)
What Is PodOne
I want to know more about your project

PodOne is a decentralized contact center network that connects businesses together. Through PodOne, a business can take advantage of human resources leased to it from throughout the network in order to acquire the personnel necessary to handle customer interactions.

What problems do contact centers face?
What are the costs?
Huh

Some of the biggest challenges faced by contact centers include exorbitant operating and capital technology expenditures; a demanding labor force with costly recruiting, training and recognition programs, yet unusually high attrition; lackluster customer experiences and low satisfaction, as measured by customer satisfaction (CSAT), customer dissatisfaction (DSAT), and net promoter scores (NPS); as well as service level challenges measured via three key industry performance indicators: first call resolution (FCR), average speed of answer (ASA), and average handle time (AHT).

What problems do you solve?
How do you solve these problems?

• The first problem is the issue of excess capacity (payrolled, non-billable time) in the form of agent idle time. Contact centers often pay hourly for representatives who are simply idle while waiting to handle customer interactions. According to Aberdeen, agents spend approximately 25% of their time in an idle state. In a standard 8-hour shift, this results in a loss of 2 hours per work day or 10 hours per 5-day work week simply due to idle time. With an agent pay rate of $10.50 per hour, at a 100-agent contact center, this results in approximately $546,000 lost to idle time per year. As can be seen, this amounts to serious losses that could be better spent creating more value.

• The second problem solved by the PodOne network is the problem of insufficient staffing for peak seasons. During peak seasons, the volume of interactions spikes and it becomes a hassle for a contact center to procure the necessary staff to handle the increased volume effectively. According to emarketer.com, US retail ecommerce sales increased by 17.8% during the 2016 holiday shopping season.

How is the financing going?
Due to what is financing going on?
How will the revenues be used?
Huh

CravenEconomics

member

Activity: 210

Merit: 10

Quote from: CravenEconomics on March 02, 2018, 05:06:10 AM

Quote from: CravenEconomics on March 02, 2018, 04:55:57 AM

Quote from: CravenEconomics on March 02, 2018, 05:06:10 AM

Tell us about your project)
What Is PodOne
I want to know more about your project

PodOne is a decentralized contact center network that connects businesses together. Through PodOne, a business can take advantage of human resources leased to it from throughout the network in order to acquire the personnel necessary to handle customer interactions.

What problems do contact centers face?
What are the costs?
Huh

Some of the biggest challenges faced by contact centers include exorbitant operating and capital technology expenditures; a demanding labor force with costly recruiting, training and recognition programs, yet unusually high attrition; lackluster customer experiences and low satisfaction, as measured by customer satisfaction (CSAT), customer dissatisfaction (DSAT), and net promoter scores (NPS); as well as service level challenges measured via three key industry performance indicators: first call resolution (FCR), average speed of answer (ASA), and average handle time (AHT).

What problems do you solve?
How do you solve these problems?

• The first problem is the issue of excess capacity (payrolled, non-billable time) in the form of agent idle time. Contact centers often pay hourly for representatives who are simply idle while waiting to handle customer interactions. According to Aberdeen, agents spend approximately 25% of their time in an idle state. In a standard 8-hour shift, this results in a loss of 2 hours per work day or 10 hours per 5-day work week simply due to idle time. With an agent pay rate of $10.50 per hour, at a 100-agent contact center, this results in approximately $546,000 lost to idle time per year. As can be seen, this amounts to serious losses that could be better spent creating more value.

• The second problem solved by the PodOne network is the problem of insufficient staffing for peak seasons. During peak seasons, the volume of interactions spikes and it becomes a hassle for a contact center to procure the necessary staff to handle the increased volume effectively. According to emarketer.com, US retail ecommerce sales increased by 17.8% during the 2016 holiday shopping season.

kolinko

full member

Activity: 518

Merit: 101

Quote from: CravenEconomics on March 02, 2018, 04:55:57 AM

Tell us about your project)
What Is PodOne
I want to know more about your project

PodOne is a decentralized contact center network that connects businesses together. Through PodOne, a business can take advantage of human resources leased to it from throughout the network in order to acquire the personnel necessary to handle customer interactions.

What problems do contact centers face?
What are the costs?
Huh

Some of the biggest challenges faced by contact centers include exorbitant operating and capital technology expenditures; a demanding labor force with costly recruiting, training and recognition programs, yet unusually high attrition; lackluster customer experiences and low satisfaction, as measured by customer satisfaction (CSAT), customer dissatisfaction (DSAT), and net promoter scores (NPS); as well as service level challenges measured via three key industry performance indicators: first call resolution (FCR), average speed of answer (ASA), and average handle time (AHT).

What problems do you solve?
How do you solve these problems?

CravenEconomics

member

Activity: 210

Merit: 10

Quote from: CravenEconomics on March 02, 2018, 04:55:57 AM

Quote from: CravenEconomics on March 02, 2018, 04:55:57 AM

Tell us about your project)
What Is PodOne
I want to know more about your project

PodOne is a decentralized contact center network that connects businesses together. Through PodOne, a business can take advantage of human resources leased to it from throughout the network in order to acquire the personnel necessary to handle customer interactions.

What problems do contact centers face?
What are the costs?
Huh

Some of the biggest challenges faced by contact centers include exorbitant operating and capital technology expenditures; a demanding labor force with costly recruiting, training and recognition programs, yet unusually high attrition; lackluster customer experiences and low satisfaction, as measured by customer satisfaction (CSAT), customer dissatisfaction (DSAT), and net promoter scores (NPS); as well as service level challenges measured via three key industry performance indicators: first call resolution (FCR), average speed of answer (ASA), and average handle time (AHT).

kolinko

full member

Activity: 518

Merit: 101

Tell us about your project)
What Is PodOne
I want to know more about your project

PodOne is a decentralized contact center network that connects businesses together. Through PodOne, a business can take advantage of human resources leased to it from throughout the network in order to acquire the personnel necessary to handle customer interactions.

What problems do contact centers face?
What are the costs?
Huh

CravenEconomics

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