look cryptopia has delisted 5 coins lately due to wallet issues so its not just sigt thats the issue.
They were a small exchange that grew larger quickly and they themselves seem to have scaling issues and problems.
Yes- they grew very fast over the last four months and that would have made responding to thousands of angry and impatient customers difficult. When I spoke to some of the admins they said that their support staff had received hundreds of abusive support tickets so were on edge. These are people with feelings. Sending abuse to support staff aint't going to hurry things up. I've been called all sorts of things by SIGT community for just trying to rationally explain things. I don't even work for 'topia so i can imagine how their support staff feel.
Support staff need to focus on issues that they can do something about - there are more customers than just those that have their coin stuck.
I know that they work closely with a very large IT company (in the same building) so scaling is not an issue. I also know the main developers of the site have a lot of experience working on large scale projects from their previous jobs. I doubt that scaling of their website played a part in it.
They tried to sync the wallets but after a week they would stop syncing. When a wallet isn't made for enterprise size transactions it takes a long time to sync.
I think they explained it quite well here: https://www.cryptopia.co.nz/News
They even said in their letter that sigt dev was at their building trying to help and checking in, then in the same breath blammed everyone, even the community on the reason for the delisting.
Other than the visit to the offices to look there was no assistance that I know of that the SIGT team provided. (I don't know everything because I have only spoken to them about it)
Why is there no info about it on the signatum.io website ? If the coin DEVs were involved why didn't they communicate to their community ?
They took absolutely no blame for anything and threw it off on everyone else. For a month they had issues with the wallet and when anyone asked what was going on they said nothing, just a syncing issue, will be back online soon. Maybe they should have been truthful and trasnparent about the issues and the community wouldnt have been pissed off.
It was syncing and then after syncing for a week it became corrupted.
While it is syncing there is not a lot you can do other than wait. It was explained on the wallet what was happening - not quite sure what more they could have said.
I would imagine that IF I was a DEV for a coin - I would have been liaising with the company and informing the community. How much info did the SIGT team provide ?
It is up to the coin DEV to fix a wallet. If Cryptopia modifies the wallet and the coins are lost then they become liable.
They cant go around laying blame on everyone when they had a hand in the problem. No of us told them to lie to the people who keep them afloat by trading on their site, they did that all on their own.
What did they lie about ?And like most retailers, exhanges, business, etc that get cocky and think they are above everyone, they will feel it in their net losses when people choose to trade somewhere else. Maybe this will be a lesson they need to learn about communicating with the people who help pay their salaries and bills.
This is where you are so mistaken. Cryptopia isn't all about profit. It is a team of people that are really passionate about Crypto. They are all about building a secure trading platform and are very risk adverse. I doubt that they see a drop in profits as an issue if it makes their exchange more secure and trouble free. Not everyone is driven by greed. Cryptopia was the only exchange to drop ETH after the DAO hack - that would have cost them - it was only after long discussions that it was re-listed.
As a client I have built up a good rapport with them and they (and some of the other clients) have taught me so much about crypto, how to avoid scams, how to watch out for pumps and dumps and how an exchange works. There is also a core group of loyal customers from when the exchange was tiny - that are upset with the SIGT community for slagging off at their exchange, faking support tickets and spreading lies.
