Dear Simplefx support,
i am a customer for 2 years, trdaing for myself and several clients linked true the affiliate system. the last 3 weeks i linked the account from myself and my wife also true the affiliate system. This accounts where made with the same IP adress wich i did not knews was against the affiliate agreement.
You blocked all accounts from me and my clientsfor the IP reason. I have send you directly an email that i did not new about this rule, i am very sorry and that you can take back all the commissions and a penalty for the investigation work.
You took the 8000 dollar commission back (which is normal) BUT you also took 2700 LTC from my account!!! Why? nobody knows why you take so much money from my profits.
You answered the following:
"Hello.........,
Our recent investigation has led to a conclusion, that you violated our Affiliation Agreement p.3.2. (https://simplefx.com/resources/SimpleFX_Affiliation_Agreement.pdf) by operating on multiple different SimpleFX profiles assigned to following email address: ......
Acting in accordance with mentioned Affiliation Agreement (p.3.5 and p.3.6), all your profits and affiliate earnings have been cancelled and reversed.
As a result of such a flagrant breach of our rules, we have also decided to permanently terminate your account and all accounts assigned to it in Affiliate Program. Please submit a withdrawal request of all your remaining assets until 13:00 UTC on November 2nd, 2017. After that period your profiles will be closed and you will not be able to access them again.
If you have any further questions, do not hesitate to contact us.
Best regards,
SimpleFX Customer Service"
Is connecting 2 accounts for only 3 weeks when being 2 years customers suchs a flagrant breach of the rules? While i directly admit this and tell you that you can keep the made commissions and tell you that i am sorry because i did not knew that!
On 2 november you closed all accounts from my clients and paid them back. Except me!
On 3 november you send me the following email:
"Hello ......,
Your account is still under review by SimpleFX for compliance with section 5.3. of its Terms of Use and Customer Agreement.
Your payments will be temporarily placed on hold during the time of investigation. The hold will be automatically removed at the end of the investigation if your trading activity does not violate above-mentioned Policy.
Best regards,
SimpleFX Customer Service"
I know nothing with this 5.3 term, it says the following: 5.3. Any person or agent notified to the Company as being authorized by the Real Customer may give Instructions to the Company concerning any Transaction, or proposed
Transaction, or any other matter.
You are keeping my money for another 7 days now, without any communication what you are investigating or how long it would take. The first time you said maximun 72 hours, now you tell me nothing.
When you chat or call with live support you always get the same answer that they dont know anything about it because this is compliance departmant. I have to email [email protected]. i can never talk to somebody from management or compliance. Instead of acting like adults and tell me what the problem is you just hide and tell me their is investigation. When i ask if i can come to the office to talk face to face i get no respons.
What are you investigating? I have no accounts anymore except the 2 that you blocked.
My account nr is 92000.
You are holding still 7200 LTC and 50 BTC from me without any given reason! This need to be solved urgent!
Kind regards,
Kristof
i am a customer for 2 years, trdaing for myself and several clients linked true the affiliate system. the last 3 weeks i linked the account from myself and my wife also true the affiliate system. This accounts where made with the same IP adress wich i did not knews was against the affiliate agreement.
You blocked all accounts from me and my clientsfor the IP reason. I have send you directly an email that i did not new about this rule, i am very sorry and that you can take back all the commissions and a penalty for the investigation work.
You took the 8000 dollar commission back (which is normal) BUT you also took 2700 LTC from my account!!! Why? nobody knows why you take so much money from my profits.
You answered the following:
"Hello.........,
Our recent investigation has led to a conclusion, that you violated our Affiliation Agreement p.3.2. (https://simplefx.com/resources/SimpleFX_Affiliation_Agreement.pdf) by operating on multiple different SimpleFX profiles assigned to following email address: ......
Acting in accordance with mentioned Affiliation Agreement (p.3.5 and p.3.6), all your profits and affiliate earnings have been cancelled and reversed.
As a result of such a flagrant breach of our rules, we have also decided to permanently terminate your account and all accounts assigned to it in Affiliate Program. Please submit a withdrawal request of all your remaining assets until 13:00 UTC on November 2nd, 2017. After that period your profiles will be closed and you will not be able to access them again.
If you have any further questions, do not hesitate to contact us.
Best regards,
SimpleFX Customer Service"
Is connecting 2 accounts for only 3 weeks when being 2 years customers suchs a flagrant breach of the rules? While i directly admit this and tell you that you can keep the made commissions and tell you that i am sorry because i did not knew that!
On 2 november you closed all accounts from my clients and paid them back. Except me!
On 3 november you send me the following email:
"Hello ......,
Your account is still under review by SimpleFX for compliance with section 5.3. of its Terms of Use and Customer Agreement.
Your payments will be temporarily placed on hold during the time of investigation. The hold will be automatically removed at the end of the investigation if your trading activity does not violate above-mentioned Policy.
Best regards,
SimpleFX Customer Service"
I know nothing with this 5.3 term, it says the following: 5.3. Any person or agent notified to the Company as being authorized by the Real Customer may give Instructions to the Company concerning any Transaction, or proposed
Transaction, or any other matter.
You are keeping my money for another 7 days now, without any communication what you are investigating or how long it would take. The first time you said maximun 72 hours, now you tell me nothing.
When you chat or call with live support you always get the same answer that they dont know anything about it because this is compliance departmant. I have to email [email protected]. i can never talk to somebody from management or compliance. Instead of acting like adults and tell me what the problem is you just hide and tell me their is investigation. When i ask if i can come to the office to talk face to face i get no respons.
What are you investigating? I have no accounts anymore except the 2 that you blocked.
My account nr is 92000.
You are holding still 7200 LTC and 50 BTC from me without any given reason! This need to be solved urgent!
Kind regards,
Kristof
Kristof,
you account is still under investigation for breaching of at least 2 terms from SimpleFX affiation agreement and 1 term from SimpleFX Terms of Use and Customer Agreement.
Hopefully, your case should be solved in upcoming days by SimpleFX Compliance Department.
??
