How can maintenance take over 45 days? I was waiting patiently when week after week I was told this will be solved any day soon. Do you even care for your customers? You are saying issues are on the provider side, but as a customer of SpectroCoin I made my card through your website, I deposited funds from spectrocoin wallet. YOU are the provider for me and I trusted my money with you. So yes I want you to take care of this dispute even if AlliedWallet is not working on this issue. I had a lot of problems because I could not and still can't access my money.
I had to cancel my trip with my kids just for this reason. You don't know when this issue will be solved if ever and considering its over 45 days it will not be anytime soon. And at the same time, you refuse to work out a plan to return the money, at least to those customers who are requesting it.
It just all around bad business from your side. Even if AlliedWallet has issues you should think of a way to return funds to your long-time customers in meantime.
Topic: [ANN] SPECTROCOIN.COM Cryptocurrency Exchange, Blockchain Wallet, Prepaid Card - page 7. (Read 52663 times)
October 02, 2018, 01:06:34 PM
October 02, 2018, 12:45:18 PM
I did not want to go this road but I am desperate. I verified and loaded my card when they came out around 45 days ago with over 3500EUR and did not spend anything since next day they closed down. Now for all this time I am asking when they will be back but always get the same copy paste answer . Nothing specific.
At this point all I want to do is close my card or even whole account and get my money back but Spectrocoin refuses to do so.
Can anyone help me here? Can they hold my money and not return it for almost 2 months ? Even after I request multiple times to close card and return funds?
Can I take legal action ? Any suggestions will be welcome .
I would like to see if any offical Spectrocoin staff can clear why you refuse to give back money.
At this point all I want to do is close my card or even whole account and get my money back but Spectrocoin refuses to do so.
Can anyone help me here? Can they hold my money and not return it for almost 2 months ? Even after I request multiple times to close card and return funds?
Can I take legal action ? Any suggestions will be welcome .
I would like to see if any offical Spectrocoin staff can clear why you refuse to give back money.
Hello,
Please note that since the issue is from the card provider side, and as they are having maintenance, the funds are stored in the card and we cannot refund them as they are having maintenance. Not because we do not want to. Our support should be your best option for those inquiries. Please stay in touch with them and ask if they can forward your case to the department in charge of those cases. When refunding the cards will be available, you will be contacted. As of now, the cards are not working from the provider side and not because of issues of our own
October 02, 2018, 11:10:45 AM
I did not want to go this road but I am desperate. I verified and loaded my card when they came out around 45 days ago with over 3500EUR and did not spend anything since next day they closed down. Now for all this time I am asking when they will be back but always get the same copy paste answer . Nothing specific.
At this point all I want to do is close my card or even whole account and get my money back but Spectrocoin refuses to do so.
Can anyone help me here? Can they hold my money and not return it for almost 2 months ? Even after I request multiple times to close card and return funds?
Can I take legal action ? Any suggestions will be welcome .
I would like to see if any offical Spectrocoin staff can clear why you refuse to give back money.
At this point all I want to do is close my card or even whole account and get my money back but Spectrocoin refuses to do so.
Can anyone help me here? Can they hold my money and not return it for almost 2 months ? Even after I request multiple times to close card and return funds?
Can I take legal action ? Any suggestions will be welcome .
I would like to see if any offical Spectrocoin staff can clear why you refuse to give back money.
You can try Bank of Lithuania
Lithuania is part of euro currency so Bank of Lithuania is part of EBC
I think that they will answer you
If not you need to find some contact to customer issue part of EBC
October 02, 2018, 06:48:56 AM
I did not want to go this road but I am desperate. I verified and loaded my card when they came out around 45 days ago with over 3500EUR and did not spend anything since next day they closed down. Now for all this time I am asking when they will be back but always get the same copy paste answer . Nothing specific.
At this point all I want to do is close my card or even whole account and get my money back but Spectrocoin refuses to do so.
Can anyone help me here? Can they hold my money and not return it for almost 2 months ? Even after I request multiple times to close card and return funds?
Can I take legal action ? Any suggestions will be welcome .
I would like to see if any offical Spectrocoin staff can clear why you refuse to give back money.
At this point all I want to do is close my card or even whole account and get my money back but Spectrocoin refuses to do so.
Can anyone help me here? Can they hold my money and not return it for almost 2 months ? Even after I request multiple times to close card and return funds?
Can I take legal action ? Any suggestions will be welcome .
I would like to see if any offical Spectrocoin staff can clear why you refuse to give back money.
September 12, 2018, 01:12:18 PM
Fortunately I wasn't affected by wavecrest but afterwards I saw the announcement for new cards with alliedwallet I got one, once I got it I tried to activate it and this wasn't possible. Contacted support they said technical issues but wouldn't mention what kind, or any timeframe for when cards will be functional. Seems like it takes endlessly long for these services to provide anything and I have paid but never been able to use a card... Lost money to bitpay/wavecrest (didn't load the wallet just the cost of the card) last year without getting to use the card for a single damn transaction...
Spectrocoin seems legitimate, but seriously what's up with taking money for a card when it doesn't work? And why not give clear answers as to when the service will be functional?
Will update with review when I manage to make POS transaction and ATM withdrawal with my card.
Spectrocoin seems legitimate, but seriously what's up with taking money for a card when it doesn't work? And why not give clear answers as to when the service will be functional?
Will update with review when I manage to make POS transaction and ATM withdrawal with my card.
Hello,
The card's fee does not apply if not working. If it was charged, please contact our support and they will assist you with that. Please accept our apologies for that, but the technical difficulties are due to maintenance from the cards' issuer side and we cannot predict when they will be resolved.
September 11, 2018, 12:41:26 PM
Hope that you don't have money on card all blocked
Last version is that mc visa set up new regulation so his provider need to follow
Any service what want to distribute cards needs to deliver paper to visa and mc
I think that SC will not has cards anytime soon
Nope no money deposited. I already have the card from allied wallet. Hope they manage to fulfill their duties and make this service possible... Last version is that mc visa set up new regulation so his provider need to follow
Any service what want to distribute cards needs to deliver paper to visa and mc
I think that SC will not has cards anytime soon
September 11, 2018, 12:06:18 PM
Hope that you don't have money on card all blocked
Last version is that mc visa set up new regulation so his provider need to follow
Any service what want to distribute cards needs to deliver paper to visa and mc
I think that SC will not has cards anytime soon
Last version is that mc visa set up new regulation so his provider need to follow
Any service what want to distribute cards needs to deliver paper to visa and mc
I think that SC will not has cards anytime soon
September 11, 2018, 10:38:16 AM
Fortunately I wasn't affected by wavecrest but afterwards I saw the announcement for new cards with alliedwallet I got one, once I got it I tried to activate it and this wasn't possible. Contacted support they said technical issues but wouldn't mention what kind, or any timeframe for when cards will be functional. Seems like it takes endlessly long for these services to provide anything and I have paid but never been able to use a card... Lost money to bitpay/wavecrest (didn't load the wallet just the cost of the card) last year without getting to use the card for a single damn transaction...
Spectrocoin seems legitimate, but seriously what's up with taking money for a card when it doesn't work? And why not give clear answers as to when the service will be functional?
Will update with review when I manage to make POS transaction and ATM withdrawal with my card.
Spectrocoin seems legitimate, but seriously what's up with taking money for a card when it doesn't work? And why not give clear answers as to when the service will be functional?
Will update with review when I manage to make POS transaction and ATM withdrawal with my card.
September 03, 2018, 08:22:27 AM
You issue card for country only inside EU, US?
You issue card for country only inside EU, US?
Thank you
To know if the cards are available on your country, please select your country on our Supported Countries' list: https://spectrocoin.com/en/countries.html, then select the 'Available Virtual and Debit Cards' tab.
Spectrocoin has forgot to tell you that The cards are undergoing maintenance by the cards issuer and are expected to be ready for use again this week. Afterwards they will be tested and then we will provide vouchers.
Probably in Friday we will know that cards will be ready next week than next week etc
So you will have to wait and to get cards you need to complete KYC
September 03, 2018, 03:15:37 AM
You issue card for country only inside EU, US?
You issue card for country only inside EU, US?
Thank you
To know if the cards are available on your country, please select your country on our Supported Countries' list: https://spectrocoin.com/en/countries.html, then select the 'Available Virtual and Debit Cards' tab.
September 02, 2018, 02:29:39 PM
You issue card for country only inside EU, US?
Thank you
September 01, 2018, 01:29:14 PM
What about cards.What you gonna do.Previous Tadas version it will be fixed next week
New version is it is because of Master Card will be fixed soon
what about funds blocked on cards
You have hyped cards long time ago posting photos of Bankera cards with Bankera logo
It was only to hypet ico
Providing false information for personal benefit can be sentenced by 8 years of prison
EU criminal law
To get cards you need to make paper work with visa or mc
Whatever you want to have cards from provider or directly
so where to write to europol or master card
New version is it is because of Master Card will be fixed soon
what about funds blocked on cards
You have hyped cards long time ago posting photos of Bankera cards with Bankera logo
It was only to hypet ico
Providing false information for personal benefit can be sentenced by 8 years of prison
EU criminal law
To get cards you need to make paper work with visa or mc
Whatever you want to have cards from provider or directly
so where to write to europol or master card
Hello,
Please note that due to technical difficulties with the cards' provider, the cards were suspended and the issuer was carrying out maintenance to have them up and running soon.
The cards will be operational soon. We do apologize for the inconvenience caused. We assure you that the cards should be fully operational within this upcoming week. Please stay up-to-date with the case with our Support or LiveChat team as they will create a ticket for you and inform you via email once they are working again. Thank you for your patience and for using our cards. It was not in our hands, unfortunately. However, we are always looking for better alternatives and will always work hard to provide great services
You issue card for country only inside EU, US?
August 31, 2018, 02:55:02 PM
What about cards.What you gonna do.Previous Tadas version it will be fixed next week
New version is it is because of Master Card will be fixed soon
what about funds blocked on cards
You have hyped cards long time ago posting photos of Bankera cards with Bankera logo
It was only to hypet ico
Providing false information for personal benefit can be sentenced by 8 years of prison
EU criminal law
To get cards you need to make paper work with visa or mc
Whatever you want to have cards from provider or directly
so where to write to europol or master card
New version is it is because of Master Card will be fixed soon
what about funds blocked on cards
You have hyped cards long time ago posting photos of Bankera cards with Bankera logo
It was only to hypet ico
Providing false information for personal benefit can be sentenced by 8 years of prison
EU criminal law
To get cards you need to make paper work with visa or mc
Whatever you want to have cards from provider or directly
so where to write to europol or master card
Hello,
Please note that due to technical difficulties with the cards' provider, the cards were suspended and the issuer was carrying out maintenance to have them up and running soon.
The cards will be operational soon. We do apologize for the inconvenience caused. We assure you that the cards should be fully operational within this upcoming week. Please stay up-to-date with the case with our Support or LiveChat team as they will create a ticket for you and inform you via email once they are working again. Thank you for your patience and for using our cards. It was not in our hands, unfortunately. However, we are always looking for better alternatives and will always work hard to provide great services
August 31, 2018, 11:35:09 AM
What about cards.What you gonna do.Previous Tadas version it will be fixed next week
New version is it is because of Master Card will be fixed soon
what about funds blocked on cards
You have hyped cards long time ago posting photos of Bankera cards with Bankera logo
It was only to hypet ico
Providing false information for personal benefit can be sentenced by 8 years of prison
EU criminal law
To get cards you need to make paper work with visa or mc
Whatever you want to have cards from provider or directly
so where to write to europol or master card
New version is it is because of Master Card will be fixed soon
what about funds blocked on cards
You have hyped cards long time ago posting photos of Bankera cards with Bankera logo
It was only to hypet ico
Providing false information for personal benefit can be sentenced by 8 years of prison
EU criminal law
To get cards you need to make paper work with visa or mc
Whatever you want to have cards from provider or directly
so where to write to europol or master card
August 31, 2018, 08:11:35 AM
Community reminder: we value your safety and encourage you to protect yourself from scams. Check our blog post for tips on how to avoid common scams and frauds: https://blog.spectrocoin.com/en/2018/05/protect-yourself-from-scams/
August 26, 2018, 06:06:48 AM
Thanks for the timely answer.
That was originally strange...I have never seen someone refusing money
That was originally strange...I have never seen someone refusing money
Our pleasure. Thank you for contacting us and for your interest in our services.
In the meanwhile, we advise you to experiment and to try other services of ours. Please don't hesitate to contact our Support at any given time and they will assist you in case you have any questions.
Have a nice weekend!
August 26, 2018, 06:04:59 AM
to all
I try any ip, but
Access from your IP (xx.xx.xx.xx) is restricted. Contact support if you think this is an error
site SPECTROCOIN.COM live ?
I try any ip, but
Access from your IP (xx.xx.xx.xx) is restricted. Contact support if you think this is an error
site SPECTROCOIN.COM live ?
Please write our Support team at [email protected] so that they will check it for you.
ok,
I'll send my spectrocoin - email to reactivate my account.
Thank you for your cooperation! Your issue will be resolved very shortly and you will receive an email once done.
Have a nice weekend!
August 25, 2018, 07:26:16 AM
to all
I try any ip, but
Access from your IP (xx.xx.xx.xx) is restricted. Contact support if you think this is an error
site SPECTROCOIN.COM live ?
I try any ip, but
Access from your IP (xx.xx.xx.xx) is restricted. Contact support if you think this is an error
site SPECTROCOIN.COM live ?
Please write our Support team at [email protected] so that they will check it for you.
ok,
I'll send my spectrocoin - email to reactivate my account.
August 24, 2018, 04:12:53 PM
Thanks for the timely answer.
That was originally strange...I have never seen someone refusing money
That was originally strange...I have never seen someone refusing money
August 24, 2018, 04:08:29 PM
Today i have discovered that i cannot transfer Euros from my SKRILL account to Spectrocoin.
The error message was "Some errors occurred: Deposit with Skrill reached DAILY 0.00 € limit."
Then i sent a message to their chat and i receive the following answer:
"Please be informed that SpectroCoin system double
checks every client's information and offers certain
services accordingly. If the chosen option is not working,
please try it after some time. It is being done automatically,
we are not able to control it manually.
I would suggest you to use SEPA for now"
and then
"Let me try to explain it. Our system is taking an extra security an management measures in order to provide the best services possible. One of the features includes an automated limit system for deposit options. These limits are calculated every few days. In some cases various deposit limits may be applied for certain operations. I am very sorry to inform that I may not change the limits for you as this is entirely related to the system
For now the only option I could offer to try another deposit option like SEPA"
and then
"Adele
11:16 pm
These are the system limits, I am afraid. Please note that as they are re-calculated every few days it may be working a little later for you"
Zero Limits in deposits? I have heard about limits on withdrawals but on deposits? Maybe i am not transferring enough money to your wallet for your "system"?
The error message was "Some errors occurred: Deposit with Skrill reached DAILY 0.00 € limit."
Then i sent a message to their chat and i receive the following answer:
"Please be informed that SpectroCoin system double
checks every client's information and offers certain
services accordingly. If the chosen option is not working,
please try it after some time. It is being done automatically,
we are not able to control it manually.
I would suggest you to use SEPA for now"
and then
"Let me try to explain it. Our system is taking an extra security an management measures in order to provide the best services possible. One of the features includes an automated limit system for deposit options. These limits are calculated every few days. In some cases various deposit limits may be applied for certain operations. I am very sorry to inform that I may not change the limits for you as this is entirely related to the system
For now the only option I could offer to try another deposit option like SEPA"
and then
"Adele
11:16 pm
These are the system limits, I am afraid. Please note that as they are re-calculated every few days it may be working a little later for you"
Zero Limits in deposits? I have heard about limits on withdrawals but on deposits? Maybe i am not transferring enough money to your wallet for your "system"?
Hello,
As you were informed by our Support, please note that those limits are set by the system. The limit will be determined after some time. Please have some patience and you will have that option functional soon.
Please follow-up about that with our support and they will keep you updated with the case.
This is just as the system confirms the users just for extra security.
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