Topic: [ANN] Spondoolies-Tech - carrier grade, data center ready mining rigs - page 506. (Read 1260354 times)

But it will be way under hash rate, way over power, way later than expected.  We've all seen this story over, and over again.  Spondoolies isn't unique in thinking they could do the job - what is unique is their supreme confidence in bragging about being able to deliver.  Now, we see the exact same problem the others had, 'we are going to spend a few days looking at the data'.  This is precisely the step BFL took upon firing up their new systems.

Estimated Next Difficulty:    18,901,889,350 (+9.03%)

But they will deliver!

I believe in Spondoolies and I want them to succeed so I am not worried they will do right by their customers.

Spondoolies Tech:
"We will deliver.  Trust us, we are different.  We will deliver.  We are not like them.  It is certain we will deliver.  For sure we will deliver.  We are not like them, we will deliver"  ---  "Oh, wait a minute, we didn't expect this..."

Just like the others.  Promise, promise, promise - Ooops!

Not that miss ...
Again, please be patient. We'll release all the information, including root cause analysis.

Guy

...
Many customers also opted for the hosting groupbuy. Will the effective running cost per TH stay the same on that?


I would propose setting the chips to a low enough speed so the advertised W/GH is met, and shipping additional units to get to the total ordered hashrate.

Hmm about that refund jk , I paid for a phantom 6TH miner i guess  I bet we will be lucky if they hash at 3-4 TH at this point.  Suspending sales is a pretty big step which could mean the hash rates are SIGNIFICANTLY lower than expectations.  

I believe in Spondoolies and I want them to succeed so I am not worried they will do right by their customers.

Thanks for the early update Corem.

Ouch.

This is exactly why selling pre-order products with specs based on simulation results is a terrible idea.

Real world performance almost always falls below the simulation results for one reason or another.

Until the hardware is actually built and you have real world results, you don't know what you don't know.

Dear Customers,

As you know, Spondoolies-Tech is committed to delivering superior products and the highest levels of customer service and support. That’s why I wanted to communicate with you as early as possible about a concern we've identified with our new ASIC and mining rigs.

The situation is this: After receiving the first batch of RockerBox ASICs, our initial results show a lower hash rate than expected.
Our highest concern is to ensure the best possible experience for our customers. Therefore until we can evaluate the significance of this development, we are temporarily suspending sales of the SP 30 mining rigs.

At this time, our Engineering Team is conducting thorough analysis and testing in order to figure out the precise technical details. We will release the results of our analysis, along with updated product specs, in a couple of days, once we’ll have hard data to share with you.
We believe we understand the reason for the lower hash-rate, but we want to make sure before we release the information.

Spondoolies-Tech stands behind its commitment to our customers. Therefore in the coming weeks we expect to adjust prices accordingly, and announce a compensation plan for those who have already placed orders.

We want to stress that delivery date will not be affected by this issue.

We apologize in advance for any inconvenience this may cause our customers. At the same time, we want to reassure you that all products that we ship will continue to meet the very high standards our customers have come to expect.

Thank you for your patience as we gather further information and formulate a plan of action.

We look forward to continuing and strengthening the relationship we have with our customers. If there is anything else that we can do to minimize your inconvenience in regard to this matter, please do not hesitate to contact us. Please note that in response to this development we are expanding our customer service department — and we apologize in advance for any delays in responding to your queries.

Again, we regret any inconvenience caused as a result, and we thank you for your continued loyalty.

Sincerely,

Guy Corem
CEO
Spondoolies-Tech Ltd.

friedcat promised 0.3W/GH and it turned to be 1.1W/GH/Wall

your results missed expectations by big margin or small ?

thanks

@spondoolies

Does the lower performance corelate with a higher W/GH or will you be able to keep that as advertised?

Dear Customers,

As you know, Spondoolies-Tech is committed to delivering superior products and the highest levels of customer service and support. That’s why I wanted to communicate with you as early as possible about a concern we've identified with our new ASIC and mining rigs.

The situation is this: After receiving the first batch of RockerBox ASICs, our initial results show a lower hash rate than expected.
Our highest concern is to ensure the best possible experience for our customers. Therefore until we can evaluate the significance of this development, we are temporarily suspending sales of the SP 30 mining rigs.

At this time, our Engineering Team is conducting thorough analysis and testing in order to figure out the precise technical details. We will release the results of our analysis, along with updated product specs, in a couple of days, once we’ll have hard data to share with you.
We believe we understand the reason for the lower hash-rate, but we want to make sure before we release the information.

Spondoolies-Tech stands behind its commitment to our customers. Therefore in the coming weeks we expect to adjust prices accordingly, and announce a compensation plan for those who have already placed orders.

We want to stress that delivery date will not be affected by this issue.

We apologize in advance for any inconvenience this may cause our customers. At the same time, we want to reassure you that all products that we ship will continue to meet the very high standards our customers have come to expect.

Thank you for your patience as we gather further information and formulate a plan of action.

We look forward to continuing and strengthening the relationship we have with our customers. If there is anything else that we can do to minimize your inconvenience in regard to this matter, please do not hesitate to contact us. Please note that in response to this development we are expanding our customer service department — and we apologize in advance for any delays in responding to your queries.

Again, we regret any inconvenience caused as a result, and we thank you for your continued loyalty.

Sincerely,

Guy Corem
CEO
Spondoolies-Tech Ltd.