Topic: [ANN] Spondoolies-Tech - carrier grade, data center ready mining rigs - page 507. (Read 1260354 times)

Dear Customers,

As you know, Spondoolies-Tech is committed to delivering superior products and the highest levels of customer service and support. That’s why I wanted to communicate with you as early as possible about a concern we've identified with our new ASIC and mining rigs.

The situation is this: After receiving the first batch of RockerBox ASICs, our initial results show a lower hash rate than expected.
Our highest concern is to ensure the best possible experience for our customers. Therefore until we can evaluate the significance of this development, we are temporarily suspending sales of the SP 30 mining rigs.

At this time, our Engineering Team is conducting thorough analysis and testing in order to figure out the precise technical details. We will release the results of our analysis, along with updated product specs, in a couple of days, once we’ll have hard data to share with you.
We believe we understand the reason for the lower hash-rate, but we want to make sure before we release the information.

Spondoolies-Tech stands behind its commitment to our customers. Therefore in the coming weeks we expect to adjust prices accordingly, and announce a compensation plan for those who have already placed orders.

We want to stress that delivery date will not be affected by this issue.

We apologize in advance for any inconvenience this may cause our customers. At the same time, we want to reassure you that all products that we ship will continue to meet the very high standards our customers have come to expect.

Thank you for your patience as we gather further information and formulate a plan of action.

We look forward to continuing and strengthening the relationship we have with our customers. If there is anything else that we can do to minimize your inconvenience in regard to this matter, please do not hesitate to contact us. Please note that in response to this development we are expanding our customer service department — and we apologize in advance for any delays in responding to your queries.

Again, we regret any inconvenience caused as a result, and we thank you for your continued loyalty.

Sincerely,

Guy Corem
CEO
Spondoolies-Tech Ltd.

I think this post is relevant, and much more so than the politics and war speculation that's been going on here recently. Thanks for posting.

I notice you don't have very many caps or anything else in between the 4 chips. I would think that the perimeter for each Rockerbox would be prime real estate, which you'd want to fill up with (at least) decoupling caps, if not also VRMs.

Are those 0805 capacitors you're using? At high frequencies (i.e. hundreds of MHz or higher), the inductance of the PCB traces tends to limit capacitor performance, so using smaller packages (e.g. 0402), reversed geometry (e.g. 0306 instead of 0603), or multiple-electrode type with low ESL (equivalent series inductance) might improve performance. Of course, if your caps are all located several cm away from the power pins anyway, then it won't matter much what type of capacitor packages you're using, because you'll have high inductance just from the PCB traces.

Are you planning on putting heatsinks across the VRM rows?

Are those just PCI-E power connectors? It would be great if you had connectors for server PSUs on there too. Using ATX power supplies for SHA256 ASICs is so 2013.

At the current difficulty rate i would happily take a refund and screw u back lol

I could think of alot of things i could do with 5k USD right now 

They just got the chips.

Do not oppress them, let them prepare our orders...!

 

there was not civil casualities so far, the war is at palestine, not israel

I believe the US FAA just canceled all flights into Isreal today.
Its truely a sad situation in that part of the world and then a plane just shot down as well over Russia.

To all the staff at SP-Tech please stay safe.
My prayers to you and your families.

You must mean Secretary of State John Kerry.  Lol.

Freight planes are often flying even though passengers are no longer transported. I do not know whether DHL flies from Ben Gurion though.

In any way, spondoolies should have the capacity to host the small number of July batch units in their datacenter until flights are possible again, so please everyone relax and look forward to the first sp30s.

Is it true that the airliners stopped flights to Israel
This is what I heard to the news.
Minister of FA John Kerry announced this!!!

Your not speaking for me when you include "us" and "we", screw you. If I was Spondoolies-Tech I would refund your "a lot riding" and tell you to take a hike, nuff said.

+1 Very much agree.

Regards,

~Blaise

Patient please, we're busy.

Guy

strange is no official response there at forum,
no response from ticket system/www form,
customer service is not responding...

after getting millions of dollars from preorders they have stopped any communication.

another case of miners screwed by preorders?

why not to buy from stock?

Just wanted to wish Spondoolies-tech staff that this security situation will finish soon, and you can focus on hashing rates rather than 'colour red' alerts.

Cheers

me too...i doubt it will ever happen ..but nice daydream....

Searing

I hope you will not consider this as a spam here, if so feel free to tell me and I'll remove it

Hi, all we are finishing the PCB design of our 4 chip Spondo RockerBox ASIC based board
Here is a small teaser

Yeah we hooked them up.

Well, office building is gone, but at least dhl showed up today.

Lets see the well being of the Spondoolies staff or your $6000 miner... LOLOLOLOL!

Guy and team I hope you all are safe over there...  Prayers for all of you and your families/friends! 

To all the idiots bitching go over there get your miner and find a missile to stand under...

dude get off your high horse, yeah its terrible what is going on out there but a lot of us have a lot riding on this investment we have 110% the right to be concerned