Topic: [ANN] US/North American Bitfury sales NEW STOCK ***NOW SHIPPING*** - page 183. (Read 576776 times)

Shipping is "by end of" whatever month the product description says - and that's our best effort guess.  With production delays, component shortages and now even manufacturing variability we just can't nail it down much better.

One thing we do know for sure - bare chips will be early October.

Can I confirm when in Oct you expect October kits to ship ?
ie: early orders - early October vs all orders at the end of Oct. etc

By October, we'll have worked out this issue.  We are playing with different R01F (input) resistors now to see how well that works. 

Probably no more then 1, lol.
I would assume that H-boards would be fixed for October delivery.

I ordered 250 GH/s worth of H-boards with my starter kit, if I'm lacking > 25 GH/s from that will I more H boards to compensate?

So far I am quite pleased with Dave and Bitfury as well.  If business stays good I am willing to become an investor or join the team or do more bulk buys.

Very Respectfully,

GreaterNinja

The things they are doing to try and make good with customers is unheard of in this industry. Applause! Dave, we know the decisions you guys have had to make can be costly to you as a company, but hopefully you will corner the ASIC market because of your good will towards customers.

bitfury/dave and everyone gets award for being the first asic company to not fuck over their customers!
good job! believe it or not this is quite a milestone.

Thanks for the update.

First ASIC to ship on schedule. Wow! There should be a trophy for that.

+1. Perfect.! Thanks guys.

Dave : Sent you a PM with regards my Shipping query and also emailed you the same query a while ago.
Kindly check and reply at the earliest so that i can pay for the shipping if necessary.

Thanks,

Dave,
FedEx Overnight label in your inbox (cc'd to Kat).  Thanks for the excellent customer service.

Brent

So here's the status guys:

Niko's new guy in China is very fast.  Niko's already got boards and has shipped a few.  They have also got the v2 M-board working, but I haven't produced any for August shipment.  

I've got tracking numbers in hand for the first shipments of M's and H's - about 15 full rigs worth.  More will ship each day as they are made.  Probably much larger quantities on the next shipments.  We are also balancing production with Niko's guy, since we are very happy with the turnaround time.  According to FedEx, I should be receiving first boards on 8/29 - we shall see about that.

Niko is also seeing some under-performing cards compared to what Tytus was seeing with his test rig.  This could be due to the chips (different wafer, different packager, etc).  It could be due to the v2 M-board, different PCB manufacturer, components, software changes,  etc.  The testing process is time consuming because we must run the boards long enough to get good data - they have to warm up and run for a few hours, then get tuned.

We are committed to shipping the promised hashrate, so you will receive a tested rig that can produce what we claim.  If that means we add in extra cards then that's what we will do.  For full rig owners, if your rig is coming up short we will send an extra M-board + H-boards until we reach the advertised 400GH/s rate.

If shipments arrive on time, the testing & shipping process will run straight through the holiday weekend until everything is out the door.  We may lose a shipping day due to Labor Day (Monday, Sept. 2nd), but the team will be working.

Cheers,
Dave

I sent it to your email about an hour ago. Thanks!

Can you just provide your UPS account number to us?  If not, I'm sure we can arrange a shipping label.

Please resend and copy me ([email protected]) and Kat ([email protected])

Thanks!

Also FYI all: its better to request a refund via email, rather than do a return on the website - returns are for when you actually have the hardware in hand and want to send it back.

Just to throw another data point into the ring, I ordered some bare chips yesterday morning, and I just got a priority mail tracking number.  Thanks Dave and Yvonne for prompt service; I'm glad you guys are holding up a reasonable business ethic in this crazy marketplace

Dave..

Can you confirm any of these as to how it will be handled in case of US customers.

Quote from EU thread below


Also PUNIN says that they started shipping the EU orders. Any update on US starter kits.?

Has anyone else had trouble (no response) when requesting a refund from [email protected] ??

from the EU thread.

I don't think the slower boards specs have been stated.

I think the Starter kits benefiting the most comes from the European store's owner punin's post:
https://bitcointalksearch.org/topic/m.3018504