I had the two links open, the clearnet link was coming on and off so i opened the onion link as well, now i stupidly mixed up the notes for both, that is honestly what happened.
I did copy the deposit note, made the deposit to the onion link, but the note i saved was for the clearnet link, the deposit confirmed, minutes later i couldn't see a way to withdraw, then i pasted the deposit note i copied and it didnt work, that was when i realized i mixed both up. i thought it shouldnt be and issue since i was still on the page (from my experience using other mixers as long as you are still on the page it shouldn't be an issue) then i contacted support, its been 3 days and no one has replied.
I agree its mostly my fault, but at least a reply would have been nice.
forgive my bad english