My 2 sats: Even though I completely understand whirlwind’s decision to not deal with people who lost their private keys, I feel like they should at least let the guy knows about this over email.
Something like “As explained on our terms before you sent the coins, we can’t help you if you lost your note’s private key. We are sorry, but there is nothing we can do. This is our last reply about this matter” is enough.
I agree, even it were a simple email from Whirlwind to to acknowledge receipt with a short message, it would look better on their part and to be fair that would be the minimum you could expect from a customer services department of any website. Also, as can be seen using this case as an example, it would demonstrate they have responded rather than leave the sender not knowing if the email was received or not.
In your emails you're also stating things like 'ill qietly go away just pay me my 200$ back' and accusing us of 'farming engagement' with your situation, which is certainly not true and very upsetting to read.
Rightly or otherwise maybe part of the reason Whirlwind did not reply was because the content of the emails (which they received) had some rather ludicrous allegations and comments included.
No, I send that on day 5.
I can
publish the content of all the emails here in the thread, I assure you they were all polite.
That last email was sent because I couldn’t understand, why my support requests wasn’t acknowledged.
I NEED PERMISSION FROM WHIRLWINDMONEY TO REPOST ALL MY SUPPORT EMAILS IN THE THREADMy 2 sats: Even though I completely understand whirlwind’s decision to not deal with people who lost their private keys, I feel like they should at least let the guy knows about this over email.
Something like “As explained on our terms before you sent the coins, we can’t help you if you lost your note’s private key. We are sorry, but there is nothing we can do. This is our last reply about this matter” is enough.
I’m not sure it’s very clear to you all what happened, I went to the clear net link, copied the key, pasted in notepad,entered the captcha clicked next and the page didn’t load (whirlwindmoney has admitted they had hosting issues on the clear net link) and , then I returned to the forum, copied the onion link, just breezed through and entered the captcha because I stupidly assumed the private key would be the same,
(they looked similar, I’m not very sure but I even think I copied to clipboard, but I didn’t paste to my notepad cos they looked similar so I assumed it didn’t change)
then I deposited to the onion link.
I still have the clear net private key.
This is the email they didn’t reply till now, yes, still no reply lol
Hi, I did not download private note key by mistake, I felt since i was still on page all will be ok,
Now deposit is confirmed and there is no where to withdraw, what do i do?
I am still on the page, I am scared to click back to get private note key
Sent with Proton Mail secure email.
That is honestly what happened and I despite my stupid decision not to verify the key was the same by going through the letters one by one, I definitely deserve to be refunded, or my support messages replied at the very least @ jollygood
I sent the letter on guarantee 5 days ago, they didn’t even reply to ask about the note key, I was simply ignored. Still ignored , I was very polite in all the emails, all forum posts on day 1, 2 and 3. I even called myself stupid and took the blame, despite the hosting issues playing a part , still they didn’t reply till now.
Why would we reply to ask about the note key? If you had it then you wouldn't have to contact us in the first place. Calling us scammers certainly doesn't help the situation either as you've clearly stated yourself that
you made a mistake, and besides that the amount in question is literally tens of times smaller than what we're paying for the signature campaign on a weekly basis so it would make no sense at all to try and scam you.
In your emails you're also stating things like 'ill qietly go away just pay me my 200$ back' and accusing us of 'farming engagement' with your situation, which is certainly not true and very upsetting to read.
Like we said we will leave this situation for the community to decide, if people agree you should get refunded then you will, if they don't you won't. Simple as that, we are not planning to tarnish our reputation for anyone or any amount, much less for someone that can't accept responsibility for his own actions and falsely blames everything on someone else while believing he's entitled to special treatment all at the same time.
From our POV not replying to your emails is completely warranted because if we play by the rules you lose your private key - you lose access to your funds so there's no point to discuss anything. We understand that the communities position is that we should reply even in cases like this and we will do that from now on, but we still fail to see how that would help the user in question. Anyways we'll let the others do the judging and if they are on your side post the refund address here and we will send your funds there.
Also just to note: even though there's no point in doing that the $40k DAI are still in escrow with minerjones and the last time we interacted with him is in this thread when we asked him to announce publicly 7 days in advance when we request our funds back. If you believe you were scammed and we are not being fair to you (and the community as well if they come to the conclusion that you shouldn't be refunded) we suggest you message him yourself and if you're in the right we're sure you will get your funds from him.
So basically the question is, again: should we refund if the user only has the guarantee letter but not the private key, or should we stick to the rule that if you lose the private key you lose access to your funds?
I (still) haven't tested WWM (sorry, I couldn't resist making up this nickname) myself, so forgive me if I ask something dumb, but: what is the point of a Letter of Guarantee if it can't be used as evidence?
The letter of guarantee is useful if any edge cases happen, for example we had a situation in the past days where someone used RBF to bump their fee for the deposit transaction and the new txid wasn't picked up by the system. Other than these very rare edge cases there shouldn't be any situation where you ever have to contact support as long as you have your Note private key and you followed the deposit steps.
Over the weekend we will present the possible upgrades we can do to the system and hopefully this will prevent any situation like the above happening again besides multiple other advantages.
Whirlwind money please refund me, all this wouldn’t happen if you didn’t have hosting issues, don’t totally absolve yourselves. It’s been 1 week. I’ve provided all the proof in the world, do you want my kidneys too?
Btw you still haven’t replied my support request.
This is my refund address 1HN5rj526LePVJ4FCio6YHR9zgZ6Yys1wx