Topic: [ANN] Whirlwind.money | ⚡No Fee⚡ | Ultimate Privacy | Anonymity Mining 12% APR🔥 - page 21. (Read 12760 times)

The page literally says:
I guess those rely on third party cookies. You don't want that for anything related to private keys.

Am I biased? People call me Switzerland for a reason.

The bad UX is that since i watched the deposit come in, I shouldnt have to start entering note key on a seperate page (chpmxr style), also the lack of checks to ensure you copied the right thing before proceeding to page 2 (standard practice in crypto pneumonic phrase style)

In hindsite I should have realised, but they looked soo similar, even started with same letters, so i stupidly assumed it was the same, also new domain doesnt always mean new session, for example fb.me and facebook.com same thing

This is what I mean when I say all of you signature campaign participants are (obviously) biased and replying in bad faith

This is what I mean when I say all of you signature campaign participants are (obviously) biased and replying in bad faith

I can see a reason to go both ways, so I would probably go with the one that avoids setting a precedent (breaking the "no key = no coins" rule). After all, this is already the case if you generate a Bitcoin wallet and forget to save the private-key.

Sir Do you personally think I should be refunded?

I stand corrected. Different domain = different context/session/cookies, though. Still not bad UX or design.

I stand corrected. Different domain = different context/session/cookies, though. Still not bad UX or design.

I stand corrected. Different domain = different context/session/cookies, though. Still not bad UX or design.

I used tor browser for both, I still have the tabs open, even now

Just to be clear to the public: this is just false.

Every different browser or device will give you a new session - this should be obvious. You can't expect a session you created on Chrome to be the same over a different browser (Tor) AND a different domain (.onion). It's definitely *NOT* bad UX or design; it's basic website functioning.

JollyGood is being very reasonable with his replies, you're the one calling your - 100% - own mistakes a "design to facilitate user funds being trapped" a.k.a scamming.

At this point I think you got all the answers you need. Didn't save the private key (as warned on the page) = your mistake = whirlwind is NOT obligated to refund you, nor I think minerjones will (I can be wrong, though). Don't be surprise and don't call that scammy if it's the end result.

Now I just think its a new service with horrible customer support and has bad UX by design to facilitate user funds being trapped and also engagement farming. I will DM Mr, Minerjones

stormbounty apart from posting here with impeccable regularity not always addressing questions put to you, try to answer this one:

Apart from posting here do you have any other plans related to your funds not being accessible because you lost your private key? For example, will you be contacting minerjones as Whirlwind suggested? The option is available for you in order to ask him to reimburse you if he concludes you were correct in your assumption about being scammed by Whirlwind.

~snip~

Also just to note: even though there's no point in doing that the $40k DAI are still in escrow with minerjones and the last time we interacted with him is in this thread when we asked him to announce publicly 7 days in advance when we request our funds back. If you believe you were scammed and we are not being fair to you (and the community as well if they come to the conclusion that you shouldn't be refunded) we suggest you message him yourself and if you're in the right we're sure you will get your funds from him.

First of all, let it be repeated that this is a self-inflicted problem which you created. You created all this mess for yourself because you were incompetent when you mixed your funds.

Your incompetence when you closed the wrong tabs on your browsers have made this process extremely difficult for Whirlwind to deal with because they probably do not want to set a precedent for others to follow especially if in future other Letters of Guarantees could be presented showing/claiming ownership for a transaction they already manually put through on the basis of customers claiming they lost their private keys.

Today could have been the 100th day since you created the problem for yourself by opening multiple browsers with multiple tabs before getting mixed-up when you copy/pasted and closed the wrong tabs. From the perspective of Whirlwind and probably most members here it is irrelevant how many days passed by since your self-made problems. You made a mistake and you were liable for your error and based on your error Whirlwind are not liable to refund you.

Having said that, around 3 days ago you managed to sign an address which was used to send funds to Whirlwind from. Still, maybe they will make an exception in this case even though they are under no obligation to do so because you lost your private key of your own volition.

Whirlwind even offered you the opportunity to go directly to the escrow holding $40,000 (belonging to Whirlwind) if you feel you are being treated unfairly. Have you contacted minerjones to raise a complaint or will you wait for Whirlwind to come to a decision?

Can you all please just refund me, my personal safety/health is really really on the line, and i'm sorry but i'll chose flooding the thread over being harmed, its been 8 days

~snip~

Also just to note: even though there's no point in doing that the $40k DAI are still in escrow with minerjones and the last time we interacted with him is in this thread when we asked him to announce publicly 7 days in advance when we request our funds back. If you believe you were scammed and we are not being fair to you (and the community as well if they come to the conclusion that you shouldn't be refunded) we suggest you message him yourself and if you're in the right we're sure you will get your funds from him.

Well, as far as customer services of any brand or company is concerned, they should send out an acknowledgement email, I think that was already mentioned by more than one member but Whirlwind have explained why they did not send you an email before.

It is possible there may be some sympathy towards you by some members but you are flooding the thread with your issue. Kindly stop flooding this thread and instead have some patience in allowing Whirlwind to deal with the problem you find yourself in. Now you have signed a message using the associated address they will contact you based on that new information.

If you feel the need to express your concerns regarding what you deem to be the lack of customer services you have received from Whirlwind, please refrain from flooding this thread.

I definitely deserve to be refunded, or my support messages replied at the very least @ jollygood

I agree, even it were a simple email from Whirlwind to to acknowledge receipt with a short message, it would look better on their part and to be fair that would be the minimum you could expect from a customer services department of any website. Also, as can be seen using this case as an example, it would demonstrate they have responded rather than leave the sender not knowing if the email was received or not.

Rightly or otherwise maybe part of the reason Whirlwind did not reply was because the content of the emails (which they received) had some rather ludicrous allegations and comments included.

My 2 sats: Even though I completely understand whirlwind’s decision to not deal with people who lost their private keys, I feel like they should at least let the guy knows about this over email.

Something like “As explained on our terms before you sent the coins, we can’t help you if you lost your note’s private key. We are sorry, but there is nothing we can do. This is our last reply about this matter” is enough.

 

Hi, I did not download private note key by mistake, I felt since i was still on page all will be ok,

Now deposit is confirmed and there is no where to withdraw, what do i do?

I am still on the page, I am scared to click back to get private note key


Sent with Proton Mail secure email. 

Why would we reply to ask about the note key? If you had it then you wouldn't have to contact us in the first place. Calling us scammers certainly doesn't help the situation either as you've clearly stated yourself that you made a mistake, and besides that the amount in question is literally tens of times smaller than what we're paying for the signature campaign on a weekly basis so it would make no sense at all to try and scam you.

In your emails you're also stating things like 'ill qietly go away just pay me my 200$ back' and accusing us of 'farming engagement' with your situation, which is certainly not true and very upsetting to read.

Like we said we will leave this situation for the community to decide, if people agree you should get refunded then you will, if they don't you won't. Simple as that, we are not planning to tarnish our reputation for anyone or any amount, much less for someone that can't accept responsibility for his own actions and falsely blames everything on someone else while believing he's entitled to special treatment all at the same time.

From our POV not replying to your emails is completely warranted because if we play by the rules you lose your private key - you lose access to your funds so there's no point to discuss anything. We understand that the communities position is that we should reply even in cases like this and we will do that from now on, but we still fail to see how that would help the user in question. Anyways we'll let the others do the judging and if they are on your side post the refund address here and we will send your funds there.

Also just to note: even though there's no point in doing that the $40k DAI are still in escrow with minerjones and the last time we interacted with him is in this thread when we asked him to announce publicly 7 days in advance when we request our funds back. If you believe you were scammed and we are not being fair to you (and the community as well if they come to the conclusion that you shouldn't be refunded) we suggest you message him yourself and if you're in the right we're sure you will get your funds from him.

The letter of guarantee is useful if any edge cases happen, for example we had a situation in the past days where someone used RBF to bump their fee for the deposit transaction and the new txid wasn't picked up by the system. Other than these very rare edge cases there shouldn't be any situation where you ever have to contact support as long as you have your Note private key and you followed the deposit steps.

Over the weekend we will present the possible upgrades we can do to the system and hopefully this will prevent any situation like the above happening again besides multiple other advantages.

My 2 sats: Even though I completely understand whirlwind’s decision to not deal with people who lost their private keys, I feel like they should at least let the guy knows about this over email.

Something like “As explained on our terms before you sent the coins, we can’t help you if you lost your note’s private key. We are sorry, but there is nothing we can do. This is our last reply about this matter” is enough.

In your emails you're also stating things like 'ill qietly go away just pay me my 200$ back' and accusing us of 'farming engagement' with your situation, which is certainly not true and very upsetting to read.

Perhaps there could and should be a way to pay for an expedited, extra-attention support answer? It could have all the disclaimers necessary like "paying this doesn't guarantee that support will be able to successfully help you," but it'd certainly give some peace of mind to people if they know that if they have to, they can pay for an answer in just a few hours. Probably would help ramp up business a lot even.

This also would help reduce those issues that go back and forth here for a page or two in Bitcointalk, which really fills up the discussion and obviously should be handled privately via support if it can be.

If they decide to handle requests that way, your hypothetical scenario could become reality and could indeed damage their reputation.
The way you described it, is easily understandable.
Therefore I am currently leaning more towards sticking to stricter rules. Not your keys, not your coins :/

Yesterday you said that you already got a loan for that money. How come you need another loan? At that point you wouldn't care about the outcome of this case anymore and could just log off the forum and never return.
->

I agree with this, and I believe, most people would, but the concept of Whirlwind is rather new, people can make mistakes, and what stormbounty told as a story sounds very reasonable (whether it's true or not) it's bound tos + the letter of guarantee should be the minimum requirements for any kind of refund, anyone who can't provide both shouldn't be served.
Also, depending on the size of the funds in question, some cases could be dismissed right away, I mean if Whirlwind thinks it costs $50 to go through all the evidence and the deposit is $30, they can deny the request. (this is common in some centralized exchanges).

Also, depending on the size of the funds in question, some cases could be dismissed right away, I mean if Whirlwind thinks it costs $50 to go through all the evidence and the deposit is $30, they can deny the request. (this is common in some centralized exchanges).