somehow I'm not able to download the software through the site , my download is getting interrupted
is there anyway to download the software from a source outside the site , like mediafire or something similar
i had this problem too, and mashed the dl button a few times and like 10 mins later it opened. It's probably a weird bug in regard to future ip restrictions or something I figured.
To all the other posts, I am the biggest critic of these sites and in the 2 + 2 thread previously linked. I am vocal and I know the poker related staff enough to have meaningful dialogue and to get their attention. I also wrote the book in regard to the evolution this emerging technology is bringing: wealthofchips.wordpress.com
The recent complaints are expected issues of a bootstrapping event. The cus support is seemingly just inexperienced with poker, perhaps not good with english (I am a native english speaker but my grammar is terrible ;p). What they (probably) meant to say is 'the reason we have a month or two of freerolls is because we expected many issues and bugs'. They shouldn't have implied that you don't deserve compensation from the crashed tourney's (ie the higher level staff probably smacked their foreheads when they realized their support staff claimed that).
It is quite standard in the industry to credit some form of icm payout (I think that is the correct term) based on a formula of a likelihood you would have finished if all players were equal. Or in a significant tourney like the tesla one, to restore the state of the tourney from the time of the crash. Its never ideal because some players are better than others and no one wants to think about "what could have been". But Josem and Isabelle Mercier are a part of this project and they are well aware this is industry standard practice.
Probably the rest of the team isn't aware, and didn't realize it is not a good idea to not inform your customer service agents of this practice. It is likely the policy will get changed, unless I don't understand something.
But what I mean to emphasize is you cannot suggest its indication of scammy behavior. It's just a form of undesight as there are probably large pressing issues the customer doesn't see. They probably realizing they need poker player related customer support rather than some form of 3rd party outsourcing as well (total guess).
Anyways, follow the 2p2 thread, I am in there and so are some very experienced players. I just don't want this to be a runaway torch carrying mob based on normal bootstrapping problems.
Your complaints are noted, and experienced players are scrutinizing this project...this just needs some patience because every staff member probably has 10 extremely urgent and large tasks on their plate, and they are all probably realizing as a team that they are dropping the ball in the thing that they forget is most important: the players