I just called DHL and they don't see anything heading my way. I'm in the US and my order was one of the first 20 of batch 1, so I'm surprised. If others' orders have shipped, why not mine.
How are you sure you were in the 1st 20? It looks like some bulk orders in China were in the batch too.
First 20 orders, not units. I still suspect they lost my order (and my BTC?) since they've ignored my many attempts to get confirmation. I ordered in the first hour or so when their store website was swamped. I used guest checkout to get through faster, so never had a way to check the order later. Email, forum PM, and the ticket system, have all been black holes.
Got ya. I would try emailing YiFu directly with your order details and the confirmation in the block-chain of your payment confirming to their wallet address. Try and be nice and calm because I know you sound frustrated (I know I would be). With these items, he should be able to confirm your order or give you an update.
Already tried, more than once, in the last month or two. That's why I'm frustrated, because if he cared at all about customers, he wouldn't be ignoring me.
I know it might not matter to you, but did your frustration come through in the email?
Here's the history of my order so far... (all times are US Eastern)
Sep 23 02:16, I ordered one Avalon unit using guest checkout on thier website and received the initial order confirmation email (not payment confirmation)
Sep 27 10:14,
[email protected] emailed me requesting the order ID and bitcoin address
Sep 27 15:45, I replied to
[email protected] with the order number, order ID, and bitcoin address I sent to
no response received
Jan 20 15:23, I emailed
[email protected]:
Can you please confirm that this order is in your system? I never got a confirmation email, and I didn't create an account in your store website. (snipped: order number, order ID, and bitcoin address)
no response received
Jan 21 02:11, I sent a bitcointalk.org PM to BitSyncom:
Is there any way I can verify that you have my order and there is no problem with it? A few months ago you asked me for the order id, and I replied right away but then never heard back. The order I want to verify is (snipped: order number and order ID). Is it all good? You have received my bitcoin payment and will ship the unit to me when you have built enough units?
no response received
Jan 23 06:07, I created ticket #56 on support.avalon-asic.com:
Did you receive my BTC payment for this order on Sep 23? Is everything good? (in ticket properties: order number, order ID)
no response received
Jan 23 06:16, I added a comment to ticket #56:
This order was placed as a guest before creating an account in the store. Can you move this order into my account so I can see the status?
no response received
Feb 18 12:10, I added a comment to ticket #56:
How do I confirm that my 1st batch order #12 was processed correctly? I'm worried that when you guys eventually ship the first batch, my order might be skipped because it was placed as a guest. Can you please tell me if my order is good?
no response received