[Announcement] Avalon ASIC Batch #1 Ships - page 28.

dust

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Quote from: Elokane on March 01, 2013, 12:22:47 PM

Are there still people who haven't had their order confirmed by Avalon from Batch #2?

Batch #1 here, last I saw of my paid order was that it was "canceled". I wish I could get a simple Yes/No if I was getting units shipped, and work from there if the answer is "No", but at this point I'll just wait for tracking numbers in the next few days.

Support ticket #25 with no responses*, can anyone beat it?

*To be fair to BitSynCom, I have gotten some vague comments in response to my issue on the forums.

darkip

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Quote from: Elokane on March 01, 2013, 12:22:47 PM

Are there still people who haven't had their order confirmed by Avalon from Batch #2?

I've received confirmation emails from both Avalon and WalletBit but my orders are still missing from the my store account. PM'd BitSyncom just now, hopefully this will provoke a resolution of my support ticket.

MrTeal

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Avalon is surely swamped with building and shipping right now, but they need to hire someone to straight up do order management and customer relations. This is getting ridiculous.

abracadabra

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Quote from: Dalkore on March 01, 2013, 01:02:19 PM

Quote from: Elokane on March 01, 2013, 12:22:47 PM

Are there still people who haven't had their order confirmed by Avalon from Batch #2?

If you have gotten a confirmation from Walletbit, it has been stated from Avalon that they have your order with the information on the Walletbit receipt. I contacted WB they confirmed and Avalon confirmed the day in Batch #2 pre-order.

Wouldn't it be helpful though it they straightened out their website so that it shows orders correctly? I for one would feel better knowing that Avalon actually does have my orders lined up properly in their queue. What I expect though is that they'll forget or miss shipping my orders because they weren't in their system. Seeing the website straightened out I'm sure would leave everyone in a happier place.

Dalkore

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Mining since 2010 & Hosting since 2012

Quote from: Elokane on March 01, 2013, 12:22:47 PM

Are there still people who haven't had their order confirmed by Avalon from Batch #2?

If you have gotten a confirmation from Walletbit, it has been stated from Avalon that they have your order with the information on the Walletbit receipt. I contacted WB they confirmed and Avalon confirmed the day in Batch #2 pre-order.

creativex

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Quote from: Elokane on March 01, 2013, 12:22:47 PM

Are there still people who haven't had their order confirmed by Avalon from Batch #2?

Yep. Four support tickets in since 2/4 and not a single response from Avalon, save the automated "we've received your inquiry" mumbo-jumbo. My account shows no recent orders, though walletbit confirms payment receipt and batch #.

Elokane

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Truth is a consensus among neurons www.synereo.com

Are there still people who haven't had their order confirmed by Avalon from Batch #2?

xempew

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Quote from: BitSyncom on March 01, 2013, 06:48:48 AM

someone didn't check their mail Wink

bonus

I didn't receive your mail at the email address I used for the batch 1 store order. Does this mean I won't be notified of a tracking number either?

Beepbop

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If it's coming by DHL you can call DHL and ask if you have any inbound packages.

Beepbop

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I hope some day you can tell us about the shipping drama you've had, and that you've replaced your broker or something.

Dalkore

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Quote from: BitSyncom on March 01, 2013, 08:18:26 AM

sigh,

shipping priority does not mean the order which shipping happen.

it kind of just means soon as we get a trade in order we will ship it, whilst regular order ships in parallel, they just fall under two queues as suppose to one.

I have to remember these things are not obvious, apologies.

Thank you for the clarification. Makes sense.

marra

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Quote from: BitSyncom on March 01, 2013, 08:18:26 AM

sigh,

shipping priority does not mean the order which shipping happen.

it kind of just means soon as we get a trade in order we will ship it, whilst regular order ships in parallel, they just fall under two queues as suppose to one.

I have to remember these things are not obvious, apologies.

Thanks Yifu! Makes sense!

BitSyncom

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Avalon ASIC Team

sigh,

shipping priority does not mean the order which shipping happen.

it kind of just means soon as we get a trade in order we will ship it, whilst regular order ships in parallel, they just fall under two queues as suppose to one.

I have to remember these things are not obvious, apologies.

rudrigorc2

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Quote from: ?? on ??

That sounds fair, but are the regular customers going to depend on the will of old customers to send their units asap. And what if someone says it will trade in and never does it? And what if some of the fpga units get lost on the way, are the regular customers going to wait for all that to finish?

they said they will contact people in advance. might set a limit date to receive. who knows?

do you guys know how have an idea of how fpgas are going to be traded?

I im Beijing and have plenty of room to host some more boards while still mining and wait to Avalon call.
You know, I could mine in a less crowded mining field alone with my asic to come, but fuck it, lets turn all those Asics on in shorter time.

If someone think this might work, first confirm with them if the delivery is actually in Beijing, send me the board, if it arrives in safety Ill make sure they reach Avalon. Im open to proposals.

rudrigorc2

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Quote from: repentance on March 01, 2013, 07:32:01 AM

Quote from: marra on March 01, 2013, 07:29:23 AM

I got the mail, sounds ok.

however this sentence sounds weird:

Regular Batch #2 Customers - Unfortunately you are not special.

Does this mean that we're going to wait for someone other that you guys from Avalon?

It just means that devs and trade-in customers will have their units shipped before regular customers.

good thing that regular batch2 buyers will have more time to read the email again and again Cheesy

repentance

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Quote from: marra on March 01, 2013, 07:29:23 AM

I got the mail, sounds ok.

however this sentence sounds weird:

Regular Batch #2 Customers - Unfortunately you are not special.

Does this mean that we're going to wait for someone other that you guys from Avalon?

It just means that devs and trade-in customers will have their units shipped before regular customers.

marra

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I got the mail, sounds ok.

however this sentence sounds weird:

Regular Batch #2 Customers - Unfortunately you are not special.

Does this mean that we're going to wait for someone other then you guys from Avalon?

repentance

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Quote from: rudrigorc2 on March 01, 2013, 07:19:17 AM

If remaining unites of batch1 are gone by now (some boxes behind the pile) I guess the front machines have good chance of being first round of batch2 ready ship too. I'll miss my pgas.

should batch2 buyers have gotten that email? I did not. Can anyone please send copy to me? [email protected]

Info from emails is reposted here.

https://bitcointalksearch.org/topic/m.1571006

el_rlee

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Hello Bitsyncom,

I and I guess everybody else would appreciate you being brutally honest about the status of production and shipment. We are (mostly) grown ups - we can take it.
Your company is in the unique position of being the only ASIC supplier available at the moment. You got nothing to loose except trust.

Thank you.

rudrigorc2

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Quote from: BitSyncom on March 01, 2013, 06:48:48 AM

Quote from: server on March 01, 2013, 06:47:03 AM

+298

+600

--> it's March allready...

Or did you mean that we have to wait until May with this cryptic message in your last letter "May they enjoy the coming delicious crabs." ?

Just give it to us straight... talking in riddles is not everyone's cup of tea. Wink

someone didn't check their mail Wink

bonus

If remaining unites of batch1 are gone by now (some boxes behind the pile) I guess the front machines have good chance of being first round of batch2 ready ship too. I'll miss my pgas.

should batch2 buyers have gotten that email? I did not. Can anyone please send copy to me? [email protected]

Topic: [Announcement] Avalon ASIC Batch #1 Ships - page 28. (Read 238907 times)