BC.Game asking for KYC before letting me Withdraw

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Quote from: mak013 on June 01, 2024, 08:21:58 AM

If i understand right, the problem is that the OP has new passport and the casino has the old one. And they don`t accept the new passport.

No, the cause of the problem is that OP tried to verify his identity with an expired passport. Obviously, they rejected it as no reputable service would accept an expired passport as a valid document.
OP was left with no other choice but to renew his passport and try again and since more than two weeks passed and he didn't post an update then he most likely managed to solve the issue.
Tbh, I see no reason to keep bumping this thread and make assumptions about what might or might not happened while the concerned party (OP) didn't post an update for almost a month.

mak013

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Quote from: freedomgo on May 31, 2024, 02:31:40 AM

Quote from: mak013 on May 31, 2024, 02:15:56 AM

There is some difference between the OP`s situation and usual procedure. The casino can don`t KYC him due to changed ID. But i think that it was solved - not big sum for casino. Just several additional days and scans for the OP to get positive decision.

OP hasn't made an update yet, but according to his last reply, it was only a passport that is needed now. However, his passport was expired, so he needs to get a new one, an active passport, to comply. The process will take 2 weeks and might be extended under any circumstances, so I guess this issue will remain hanging until he clears everything out.

Casinos can demand any form of government-issued documents, and it's their prerogative to ask for specific documents as long as it doesn't violate the rights of a person or is illegally required.

If i understand right, the problem is that the OP has new passport and the casino has the old one. And they don`t accept the new passport.
Anyway i think that the problem will be solved(or was solved) when the OP gives the casino some additional information, may be some additional screenshots.

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Quote from: freedomgo on May 31, 2024, 12:37:23 AM

Quote from: mak013 on May 30, 2024, 10:43:22 AM

The most times when the problem is solved, the OP doesn`t cares about anybody - he got result and doesn`t want to inform someone about it - his problem was solved.
I think here we seem such situation. BC.Game is well-known casino and $10.000 not a problem for it, they can lose much more with negative feedback. I think that here it was the support problem - they worked how it is in instruction. After they couldn`t solve the problem - the team lead solved it.

Their reputation will be fine as this is not a scam accusation thread. The concern of the OP is not really an accusation but just a normal procedure in most casinos. You know, KYC is the new normal now. Even if they claim they are a crypto casino, they are not different from fiat casinos as they both implement the KYC procedure. Probably, crypto casinos are not so strict in general, which is why it's easy for them to attract gamblers. But if we are foolish gamblers, we will not read the TOS and just complain later.

Well, to be honest with you, I personally do not see any difference in the strictness of kyc on fiat and crypto casinos, they are exactly the same, and I can tell you that the reason why most online gamblers today prefer crypto casinos is because of theit ease of deposit and withdrawals, which for example, is fast, and involves no third party, it's just you and the casino in the transaction, there are no issues like bank delays due to network issues and so on.

And concerning this thread, you are right, this is not a scam accusation against bc.game, if it was, I trust that the mods would have long moved this thread to the right board; which is the scam and accusation board.
And I also agree that this issue here has nothing to do with bc.game's reputation since it's just an issue with the op nothing being able to provide the document requested by the casino for his kyc verification.

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Quote from: mak013 on May 31, 2024, 02:15:56 AM

Quote from: freedomgo on May 31, 2024, 12:37:23 AM

Quote from: mak013 on May 30, 2024, 10:43:22 AM

The most times when the problem is solved, the OP doesn`t cares about anybody - he got result and doesn`t want to inform someone about it - his problem was solved.
I think here we seem such situation. BC.Game is well-known casino and $10.000 not a problem for it, they can lose much more with negative feedback. I think that here it was the support problem - they worked how it is in instruction. After they couldn`t solve the problem - the team lead solved it.

Their reputation will be fine as this is not a scam accusation thread. The concern of the OP is not really an accusation but just a normal procedure in most casinos. You know, KYC is the new normal now. Even if they claim they are a crypto casino, they are not different from fiat casinos as they both implement the KYC procedure. Probably, crypto casinos are not so strict in general, which is why it's easy for them to attract gamblers. But if we are foolish gamblers, we will not read the TOS and just complain later.

There is some difference between the OP`s situation and usual procedure. The casino can don`t KYC him due to changed ID. But i think that it was solved - not big sum for casino. Just several additional days and scans for the OP to get positive decision.

OP hasn't made an update yet, but according to his last reply, it was only a passport that is needed now. However, his passport was expired, so he needs to get a new one, an active passport, to comply. The process will take 2 weeks and might be extended under any circumstances, so I guess this issue will remain hanging until he clears everything out.

Casinos can demand any form of government-issued documents, and it's their prerogative to ask for specific documents as long as it doesn't violate the rights of a person or is illegally required.

mak013

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Quote from: freedomgo on May 31, 2024, 12:37:23 AM

Quote from: mak013 on May 30, 2024, 10:43:22 AM

The most times when the problem is solved, the OP doesn`t cares about anybody - he got result and doesn`t want to inform someone about it - his problem was solved.
I think here we seem such situation. BC.Game is well-known casino and $10.000 not a problem for it, they can lose much more with negative feedback. I think that here it was the support problem - they worked how it is in instruction. After they couldn`t solve the problem - the team lead solved it.

Their reputation will be fine as this is not a scam accusation thread. The concern of the OP is not really an accusation but just a normal procedure in most casinos. You know, KYC is the new normal now. Even if they claim they are a crypto casino, they are not different from fiat casinos as they both implement the KYC procedure. Probably, crypto casinos are not so strict in general, which is why it's easy for them to attract gamblers. But if we are foolish gamblers, we will not read the TOS and just complain later.

There is some difference between the OP`s situation and usual procedure. The casino can don`t KYC him due to changed ID. But i think that it was solved - not big sum for casino. Just several additional days and scans for the OP to get positive decision.

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Quote from: mak013 on May 30, 2024, 10:43:22 AM

The most times when the problem is solved, the OP doesn`t cares about anybody - he got result and doesn`t want to inform someone about it - his problem was solved.
I think here we seem such situation. BC.Game is well-known casino and $10.000 not a problem for it, they can lose much more with negative feedback. I think that here it was the support problem - they worked how it is in instruction. After they couldn`t solve the problem - the team lead solved it.

Their reputation will be fine as this is not a scam accusation thread. The concern of the OP is not really an accusation but just a normal procedure in most casinos. You know, KYC is the new normal now. Even if they claim they are a crypto casino, they are not different from fiat casinos as they both implement the KYC procedure. Probably, crypto casinos are not so strict in general, which is why it's easy for them to attract gamblers. But if we are foolish gamblers, we will not read the TOS and just complain later.

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Quote from: EarnOnVictor on May 30, 2024, 02:23:01 AM

Quote from: freedomgo on May 29, 2024, 05:19:30 PM

Quote from: Cantsay on May 29, 2024, 04:37:04 PM

Quote from: Hamphser on May 29, 2024, 01:32:02 PM

He's been online since 26 but didnt that making any response nor post about or in regard with this issue. This is the bad thing about trying to follow up some threads about
issues on which at the moment that OP didnt have the time on making out some replies or having updates which people really leave people hanging.

He’s been coming and going but still no response from the Op, for me I believe this has been resolved - because if not he would have returned back to the forum to give an update on the issue and since we’re not talking of $20 but $10,000 case then there’s no way that he would have just ignored the whole forum if he was still being locked out of his account.

I guess we could all - just think of it as solved and refrain from further discussion as it wouldn’t produce anything meaningful since there’s no input from the Op to confirm speculations.

I hope OP didn't forget that he made this thread before his problem was solved, if that really happened. @Hamphser is correct; he can't leave this thread hanging as the title itself poses a bad image for BC.Game if they have already settled this problem. OP is not a newbie here, he has been in the forum for 10 years, so we are not talking about a throwaway newbie account here. As a responsibility to the forum and to avoid misleading the community, he should update this thread and close it accordingly if it has already served its purpose.

Could you believe that I rushed to the profile of the OP immediately I read from you that he is not a newbie here, and truly, he is not. I never gave that a thought because he wrote like a newbie here because I never thought anyone would be alleging a company for their right this way. He should have known that he needed to provide all the required documents no matter what transpired before them before he made any allegation, but he never did. Aside from that, what I also see as unfair is the fact that you make an allegation about a company and when such has been resolved it was abandoned. Even if the thread can't be locked, he should have at least written [Resolved] in front of it. This is an uncared attitude is common on the internet apart from this place where people allege companies, and when the issue is solved, they just move on and keep people in the dark thinking the company has not resolved it which is not fair.

We do know that when it comes on ownership of an account then we do know the possibilities that there could really be that a change of hands on which it is really that something means that someone could really be able to have that different owner on which it would really be reflecting out on how he writes or on the things that they would really be able to explain. As a SR. member then you wont really be that something new about things around into this forum not unless if you have bought the account then you wont really be having any knowledge which is understandable.

Although we do do know that no matter how experienced you are into this market specially on gambling industry on which there would really be platforms that would be experiencing issues.
You would really be finding yourself having that kind of questions on what happened to them? since they are known and popular way back but now they are really doing
those delays which it would normally raises up those kind of questions.

mak013

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The most times when the problem is solved, the OP doesn`t cares about anybody - he got result and doesn`t want to inform someone about it - his problem was solved.
I think here we seem such situation. BC.Game is well-known casino and $10.000 not a problem for it, they can lose much more with negative feedback. I think that here it was the support problem - they worked how it is in instruction. After they couldn`t solve the problem - the team lead solved it.

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Quote from: Cantsay on May 30, 2024, 06:30:55 AM

Quote from: EarnOnVictor on May 30, 2024, 02:23:01 AM

Could you believe that I rushed to the profile of the OP immediately I read from you that he is not a newbie here, and truly, he is not. I never gave that a thought because he wrote like a newbie here because I never thought anyone would be alleging a company for their right this way. He should have known that he needed to provide all the required documents no matter what transpired before them before he made any allegation, but he never did.

The fact that the account in question is of Senior member rank does not automatically mean that they user behind it has the knowledge that is required for a senior member - I believe all the merits (250) that the account currently holds was all gotten through airdrop, so it’s possible for a newbie (mentally) to be have an account that’s of legendary status.

Has this problem been solved that he approached here in the topic he made, although if we really look at the op literally in the rank he has, it is contrary to his reasons as if he is really speaking as a newbie who knows nothing about the trends of the reputed ones? casino here in the crypto gambling business.

That sounds suspicious to me now; maybe you already know what it means, but I checked when the last time he was active here on the forum was, and it was only 4 days ago, and yet the OP has not even given any updates. Is that right? or maybe I just didn't read that he already gave updates.

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Quote from: EarnOnVictor on May 30, 2024, 02:23:01 AM

Could you believe that I rushed to the profile of the OP immediately I read from you that he is not a newbie here, and truly, he is not. I never gave that a thought because he wrote like a newbie here because I never thought anyone would be alleging a company for their right this way. He should have known that he needed to provide all the required documents no matter what transpired before them before he made any allegation, but he never did.

The fact that the account in question is of Senior member rank does not automatically mean that they user behind it has the knowledge that is required for a senior member - I believe all the merits (250) that the account currently holds was all gotten through airdrop, so it’s possible for a newbie (mentally) to be have an account that’s of legendary status.

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Quote from: freedomgo on May 29, 2024, 05:19:30 PM

Quote from: Cantsay on May 29, 2024, 04:37:04 PM

Quote from: Hamphser on May 29, 2024, 01:32:02 PM

He's been online since 26 but didnt that making any response nor post about or in regard with this issue. This is the bad thing about trying to follow up some threads about
issues on which at the moment that OP didnt have the time on making out some replies or having updates which people really leave people hanging.

He’s been coming and going but still no response from the Op, for me I believe this has been resolved - because if not he would have returned back to the forum to give an update on the issue and since we’re not talking of $20 but $10,000 case then there’s no way that he would have just ignored the whole forum if he was still being locked out of his account.

I guess we could all - just think of it as solved and refrain from further discussion as it wouldn’t produce anything meaningful since there’s no input from the Op to confirm speculations.

I hope OP didn't forget that he made this thread before his problem was solved, if that really happened. @Hamphser is correct; he can't leave this thread hanging as the title itself poses a bad image for BC.Game if they have already settled this problem. OP is not a newbie here, he has been in the forum for 10 years, so we are not talking about a throwaway newbie account here. As a responsibility to the forum and to avoid misleading the community, he should update this thread and close it accordingly if it has already served its purpose.

Could you believe that I rushed to the profile of the OP immediately I read from you that he is not a newbie here, and truly, he is not. I never gave that a thought because he wrote like a newbie here because I never thought anyone would be alleging a company for their right this way. He should have known that he needed to provide all the required documents no matter what transpired before them before he made any allegation, but he never did. Aside from that, what I also see as unfair is the fact that you make an allegation about a company and when such has been resolved it was abandoned. Even if the thread can't be locked, he should have at least written [Resolved] in front of it. This is an uncared attitude is common on the internet apart from this place where people allege companies, and when the issue is solved, they just move on and keep people in the dark thinking the company has not resolved it which is not fair.

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Quote from: Sunderland on May 22, 2024, 02:41:08 PM

If you read from the beginning and understand about this issue, the OP has a passport but its expired so it was rejected by BC and Im sure the issue has been resolved now by the help of efialtis.

If you read my previous posts in this thread thoroughly, you would have realised that I was aware of his expired passport which is the same thing as not possessing a passport. Do your research.

Quote from: betswift on May 24, 2024, 05:42:27 AM

Many forum members here are curious if it was resolved. Can you tell us the result of this topic?

I believe op is trying to renew/reissue his passport which takes time which is probably why he hasn't posted any update recently regarding his situation.

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Quote from: Cantsay on May 29, 2024, 04:37:04 PM

Quote from: Hamphser on May 29, 2024, 01:32:02 PM

He's been online since 26 but didnt that making any response nor post about or in regard with this issue. This is the bad thing about trying to follow up some threads about
issues on which at the moment that OP didnt have the time on making out some replies or having updates which people really leave people hanging.

He’s been coming and going but still no response from the Op, for me I believe this has been resolved - because if not he would have returned back to the forum to give an update on the issue and since we’re not talking of $20 but $10,000 case then there’s no way that he would have just ignored the whole forum if he was still being locked out of his account.

I guess we could all - just think of it as solved and refrain from further discussion as it wouldn’t produce anything meaningful since there’s no input from the Op to confirm speculations.

I hope OP didn't forget that he made this thread before his problem was solved, if that really happened. @Hamphser is correct; he can't leave this thread hanging as the title itself poses a bad image for BC.Game if they have already settled this problem. OP is not a newbie here, he has been in the forum for 10 years, so we are not talking about a throwaway newbie account here. As a responsibility to the forum and to avoid misleading the community, he should update this thread and close it accordingly if it has already served its purpose.

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Quote from: Hamphser on May 29, 2024, 01:32:02 PM

He's been online since 26 but didnt that making any response nor post about or in regard with this issue. This is the bad thing about trying to follow up some threads about
issues on which at the moment that OP didnt have the time on making out some replies or having updates which people really leave people hanging.

He’s been coming and going but still no response from the Op, for me I believe this has been resolved - because if not he would have returned back to the forum to give an update on the issue and since we’re not talking of $20 but $10,000 case then there’s no way that he would have just ignored the whole forum if he was still being locked out of his account.

I guess we could all - just think of it as solved and refrain from further discussion as it wouldn’t produce anything meaningful since there’s no input from the Op to confirm speculations.

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Quote from: Cantsay on May 22, 2024, 03:25:18 PM

Quote from: Sunderland on May 22, 2024, 02:41:08 PM

and Im sure the issue has been resolved now by the help of efialtis.

If this is correct then it would be nice for the op to return to the forum and mark the thread as “solved” because I’m sure that if left like this there are users that would make reply without checking the progress of the case first. Some might even start replying to the first post in the thread - without first verifying if it’s still relevant to the discussion or not.

When he comes back from the break, he might give the description of (Solved) the Op login or the last activeness of the op was on the "May 26, 2024, 01:21:48 AM" and that should be four days later. And if the problem is solved it is better to even lock the thread. Exactly, many people only read the op and make their comments so it is better to lock the thread.

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Quote from: betswift on May 24, 2024, 05:42:27 AM

Quote from: factor280 on May 01, 2024, 10:12:43 AM

Been playing at BC.Game for over 5 years. Lost THOUSANDS. Have been a VIP, I go on a little run and try to withdraw some money, and they ask for KYC verification. Their website doesnt even let me do it. Wondering if I just got scammed for 10k?? Anyone have any experience with this. Help is appreciated!

Many forum members here are curious if it was resolved. Can you tell us the result of this topic?

Last reply of OP is this
https://bitcointalksearch.org/topic/m.64033716

He's been online since 26 but didnt that making any response nor post about or in regard with this issue. This is the bad thing about trying to follow up some threads about
issues on which at the moment that OP didnt have the time on making out some replies or having updates which people really leave people hanging.

In overall, it wouldnt really be just that surprising that casinos would really be imposing some KYC's on the moment that someone do make out some huge
wins. If you are dealing with a legit site or platform then there would be no worries but if its not then say goodbye into your funds.

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Quote from: factor280 on May 01, 2024, 10:12:43 AM

Been playing at BC.Game for over 5 years. Lost THOUSANDS. Have been a VIP, I go on a little run and try to withdraw some money, and they ask for KYC verification. Their website doesnt even let me do it. Wondering if I just got scammed for 10k?? Anyone have any experience with this. Help is appreciated!

Many forum members here are curious if it was resolved. Can you tell us the result of this topic?

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Quote from: Cantsay on May 22, 2024, 03:25:18 PM

Quote from: Sunderland on May 22, 2024, 02:41:08 PM

and Im sure the issue has been resolved now by the help of efialtis.

If this is correct then it would be nice for the op to return to the forum and mark the thread as “solved” because I’m sure that if left like this there are users that would make reply without checking the progress of the case first. Some might even start replying to the first post in the thread - without first verifying if it’s still relevant to the discussion or not.

Yeah, I completely agree with you, what you said is exactly what happens on several other threads like this when the issue the op complained about get resolved, but op never return to market the thread as "Resolved", this leaves several readers coming by that thread in the dark, and this makes them to continue to post comments which when read, it seems as if the issue is still fresh and unresolved.

And good enough, op is a senior member, and with such rank, I want to believe that he already should know how the forum works, and this should make him know the right thing to do, but just incase he fails to mark the thread as resolved, we also can mass report the thread so that it can be locked by the mod, because if the issue has indeed been resolved, and the op can not mark the thread appropriately, i see no reason keep the thread open.

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Quote from: CoinMin3r on May 23, 2024, 12:48:47 PM

Quote from: mak013 on May 23, 2024, 02:52:19 AM

I read the post twice. I don`t see here any information about problems with documents. As result i find this information on the second page. Thanks God, that this thread less than 100 pages.
Anyway i don`t think that it is situation he can`t solve. In my ID there is special page with information about my previous ID. Or the OP told it on the third page?

And the KYC is possible any moment. It is strange situation, but possible. Mostly casino KYC during first or first big withdrawal, that`s why i supposed that he didn`t withdraw money for 5 years.

Me too got surprised after OP said in first post that BC.game asked for KYC and also not letting him do so in website. So I wondered why they not let him do so. As you said I checked his post history & found the main problem. OP should have posted in detail about the problem in his first post. And about the problem as it is KYC casino, they can ask for it anytime, but would have been good if asked after registration to complete KYC first before letting them play. And no other organization/sites would accept expired documents. User have to provide with up to date documents.

This is a problem i talking everywhere. The gambler must has an opportunity to KYC himself when he wants. But casino don`t like it, so that`s why it is possible to get such situation.

It is interesting moment really. Even if the OP has his old ID(in my country you leave it when you get new), the casino can say, that it is expired ID. May be it is possible to get some notice from federal service that proves that the OP had such ID? Anyway in such situation casino can cheat the OP correctly.

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Quote from: Cantsay on May 22, 2024, 05:26:57 PM

Quote from: bettercrypto on May 22, 2024, 04:15:43 PM

And I also remembered that before, when I played at BCGames, I won around 45 dollars, but Kyc didn't ask me to be able to release my winning games on their gambling platform. So that's all I'm wondering about Op's experience?

There are different things that triggers a casino to request a user to complete their KYC verification; and the list of those things are numerous - if you check other accusations threads that were addressed by a representative of the casino you’ll see them mention few of them and if you still check ToS you’ll notice that some are stated too.

In your case and mine, we haven’t meant any of those criteria that will lead to our account being flagged by the casino - I have been playing at BCgame and still playing there and never have I being asked to undergo any form of verification but it’s still possible for them to ask at any point in time tho.

This is where you would really be telling yourself that you should really be that tending to read up on sites terms and condition on which even if they are known not to be asking for some KYC but on the moment that you do able to reach up those threshold then you would definitely be making yourself that having that tendency for to be asked for verification on which this isnt really that shocking if you do ask me.
There are really just that people who do really that anticipate that it would be that a zero or no to ask for some verification no matter what the condition would be.
Expect that there would be something like this specially on dealing up with those regulated or licensed companies on which we know that they are following those set of rules always.

Topic: BC.Game asking for KYC before letting me Withdraw (Read 1092 times)