Topic: BC.Game asking for KYC before letting me Withdraw - page 2. (Read 1092 times)

Me too got surprised after OP said in first post that BC.game asked for KYC and also not letting him do so in website. So I wondered why they not let him do so. As you said I checked his post history & found the main problem. OP should have posted in detail about the problem in his first post. And about the problem as it is KYC casino, they can ask for it anytime, but would have been good if asked after registration to complete KYC first before letting them play. And no other organization/sites would accept expired documents. User have to provide with up to date documents.

I don't see anything incorrect in what @Sunderland said because that is what I have witnessed. The fact that you've not witnessed it doesn't make it incorrect. In my experience, some companies believe that the most genuine ID you can provide is your international passport and I share in their view with a high degree of agreement. This is because it is easy for anyone to doctor their ID cards, be it national ID cards, Driver's Licence, voter's card/right and so on. If people actually doctored it and are not able to know through their own internal tools, the best way to know is to contact the issuing authorities for verification. This will surely be difficult to do all over the countries of the world and will cost them more money. But for the international passport, it can be easily verified even by their country's government whether it's genuine or not.

For this, there are times that you might submit the regular ID but the company would reject it and ask for the international passport. And there are times that you might have been using the regular IDs submitted for verification for many years but suddenly, the company might request for your international passport to do additional verification. This has happened to people I know before, but it's no big deal since they have it all ready.

I read the post twice. I don`t see here any information about problems with documents. As result i find this information on the second page. Thanks God, that this thread less than 100 pages.
Anyway i don`t think that it is situation he can`t solve. In my ID there is special page with information about my previous ID. Or the OP told it on the third page?

And the KYC is possible any moment. It is strange situation, but possible. Mostly casino KYC during first or first big withdrawal, that`s why i supposed that he didn`t withdraw money for 5 years.

There are different things that triggers a casino to request a user to complete their KYC verification; and the list of those things are numerous - if you check other accusations threads that were addressed by a representative of the casino you’ll see them mention few of them and if you still check ToS you’ll notice that some are stated too.

In your case and mine, we haven’t meant any of those criteria that will lead to our account being flagged by the casino - I have been playing at BCgame and still playing there and never have I being asked to undergo any form of verification but it’s still possible for them to ask at any point in time tho.

Not that but he's gambling in bc.game for 5 years not he didn't withdrawn for that long.

If you are going to do some back reading, he tried but the document(passport) that he has sent was expired and no idea why he's insisting of sending an expired document when all he has to do is to renew that and send it back for kyc and surely it will be verified and he can get his money which is a protocol for most casinos nowadays.

Submitting any form of valid ID, as far as I know, is possible in a casino, because I remembered before I submitted my drivers license and the casino accepted it, although at that time it was like I submitted a submit just in case I required a KYC, I did it right away.

And I also remembered that before, when I played at BCGames, I won around 45 dollars, but Kyc didn't ask me to be able to release my winning games on their gambling platform. So that's all I'm wondering about Op's experience?

If this is correct then it would be nice for the op to return to the forum and mark the thread as “solved” because I’m sure that if left like this there are users that would make reply without checking the progress of the case first. Some might even start replying to the first post in the thread - without first verifying if it’s still relevant to the discussion or not.

Heh, I didnt say all of the casinos required a passport for the advanced KYC nor a passport is mandatory for the advanced level.
Usually = doesnt mean its an obligation/mandatory.

If you read from the beginning and understand about this issue, the OP has a passport but its expired so it was rejected by BC and Im sure the issue has been resolved now by the help of efialtis.

Incorrect! I have seen multiple crypto gambling sites accepting driving license for advanced KYC over time. Apart from it, they usually accept multiple ID proofs apart from passport.

It's op's bad luck that passport was required which he didn't possess due to which this simple matter got complicated basically.

In many countries, a driving license is easy to be faked and different countries also have different rules, for example: in UK and Denmark the driving license is valid until the age of 70 while in some countries people can choose 1, 2, 3, 4 or 5 years, etc.
It will be not easy for the casinos nor 3rd party KYC service to validating the document like that.
Actually, there are still many casinos that accept driving license as a substitute for an ID card (basic KYC), however a passport is usually still required for the advanced level KYC.

Yeah, exactly, I think mak013 thought or assumed that op had never withdrawn from the casino for the past five years that he mention, which actually he assumed wrong, but then, reading the other parts of his comment, he is as well right.

Clearly, I personally think that op did not read the terms and conditions of bc.game, for if he had, then he should have known that the casino stated clearly that they can ask any user for kyc verification at any time they deem it fit, it doesn't matter how long the player have been playing on the casinos with an unverified account.

And like i believe I've mentioned in one of my previous comments, online gamblers should always make sure to have their complete personal documents ready and always valid, just incase times like this arrive unexpected, the player is not caught off-guide.
Kyc verification have become a must in majorly every online casino that is registered with a license, so, we should always prepare for it.

It's not also everyone that can drive, so most people don't find is necessary to start processing a driver's license and perhaps acquiring driver's license is not free of charge. You will have to apply for it and wait for a week or two before it can be ready. Occasionally I do drive my in-law's car or my uncle's and because I don't have a personal car, I don't bother to pay for a driver's license to be produced for me. Without a driver's license, I am usually conscious of the routes I take so that I will not be stopped by police or the road safety officers.

The point am just trying to drive at is that, everyone might not have the required document by the casino and the customer support of the casino should have a quick solution for people in such situation. I have had easy solution via CEX support which helped me to pass KYC.

Have you ever contacted their customer support for help with your issue? Do they also have a designated thread in this forum? It will definitely help that you exhaust all the possible remedies before resorting to a thread like this.

Anyway, it is stated on their website that BC.Game enables KYC as a "vital process" for the registration to their services, to wit:


Have you also visited this ARTICLE to check the possible self-help remedies? I really do think that you should also include all the chat/messages that you had with the CS (assuming that you have it) so we could help you solve your issue.

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Link to the quote: https://help.bc.game/en/articles/8098704-a-detailed-guide-to-kyc-verification

If you read carefully his post. He doesn’t required of undergoing for playing 5 years on this casino while he just recently required but all of his valid ID is not acceptable while his passport is the only accepted document which is no active ATM which creates complexity on his KYC issue.

It’s not that he didn’t initiate withdrawal before but the KYC timing is just happened after playing 5 years which I can relate since some of my casino account is still not KYC even if I’m using it for more than 5 years.

You never withdraw money for 5 years? Dude, it looks like you have problems with luck.
About the thread - just KYC and withdraw the money. I don`t see any problems with it. And they can KYC you any moment they decide, i think someone told you about it yet. The choice is easy - KYC or forget the money.

Undergoing this international passport capturing takes up to a month or more before the passport can be ready and what if it's a case you already have a huge amount that is stocked on the casino or CEX, does it means the person is going to wait for that long before accessing their funds? It's heartbreaking.


OP have ceased to update the thread while his account remains active. I guess the issue have not yet been resolved. @factor280, have your issue been resolved.

And even with a guarantee, if the problem is on OP about these docs then the problem might or might have been solved already.

Maybe it was solved already? we don't know, only him can tell it when he's back.

That's a nice act from efialtis, as always, helping the community with his connections with casinos. +1 for that.

But the problem is that OP has been away from the forum since 1 week ago, and there is no way to contact him, he doesn't have any contact link on his profile, so, we will have to wait until the next time he connects to the forum to help him. I don't doubt he is working hard now on his passport process.

Good to know that's what his capable of doing and have been doing.
Yea, OP has documentation and expiration problem and seems in his country they hardly use the passport for validation. It's always a KYC related problem when a document is locally accepted but not internationally accepted.

Drivers license should be accepted since this is also valid id in any countries. They should not make the issue became more complicated just because of that passport since not everyone have that and usually those people who travels a lot on different countries are the one who get it, but for those people who don't like to trouble for some personal reasons then getting passport will not be on their option.

But since the issue is already their and they ask for the passport then the affected person should comply it and maybe they he should wait until he got that documents to present to them and see if he can get a proper solution of his problem or he will get another issue even if he already comply with those requirements asked. Also I'm fine now that casino ask KYC since this is part of industry development so expect that there's regulation will happen. What only I didn't like is they asked to much requirements before we can withdraw our funds since this is really stressful situation that we need to pass on.