Topic: BC.Game asking for KYC before letting me Withdraw - page 3. (Read 1080 times)

That's efialtis for us, has got a lot of connection to the casinos here. But I think OP has got the problem with documents and its expirations.

Op, I feel for you that this is happening. I always advise that any casino where KYC is optional. I mean where they will say you can withdraw without KYC but whenever the casino detects something fishy, you would be made to complete KYC before withdrawal. In such a situation, just try your best to complete KYC even before depositing a dime in the casino.
Meanwhile, OP did you perform any suspicious transaction with your account?

Good to hear this bold positive statement.

I agree on what you have said that there would be no problems if they would really be asking some KYC but if they would really be asking some bank statement then this is something that you would really be
having that hindrance on providing out such information because we know that our bank transactions doesnt only limit on gambling deposits alone but also with those other things that we do on which this is something that should really be in private. This is why it do really sucks if you do caught yourself into such condition just because you would really be that in torn whether you should really be complying it or would really be totally forgetting the amount of money which is been locked or being hold up. This is why it would really be best that dealing up with a site which doesnt have that shit reputation on locking up their users funds
specially on the time that you would really be having that huge win. Somewhat it would really be understandable that when it comes to selecting on the site on where you would be playing then you would be sticking on the best among the rest.

KYC is something that been asked usually when you do hit up that win threshold on which the amount is something that will really be significant. On the moment that you do touch up then no matter how
reputable or known the site is, they would really be asking out that kind of verification but since you are dealing with a legit and popular platform or site then that kind of doubt would really be something
not that as much in comparing with those sites that you havent that heard of on which its a normal reaction to have i must say.

On top of that problem, many passports are not easy to check at all, particularly in some countries which do not keep compatible electronic methods which can be biometrically checked with the existing on-line technology. This adds to the problem of the casino not being able to tell you upfront that even with KYC, the check may last a long time or not be possible sometimes.

One of the problems is that many people do not have an active passport and it has expired, because now things are very demanding in the casinos, I do not agree that it is only a passport, they must also accept driver's licenses, I think that is more That is enough so that they can do things well, what is interesting is that they realize that what they are actually putting is the face of the person and that they see that it is that person, this is becoming like the countries that do not let pass to people because their documents are not up to date, and this is crypto, they should not even ask for KYC, how do they not require KYC to make the deposit?

Unfortunately, I have only seen this thread now.

Is this solved?

I just reached out to BC and if it's not sorted, it will be sorted out by tomorrow.

Very well i personally think that many people who are online today, and have gone through kyc verification before and have only one means of identify verification in terms of a government issued ID, must have encountered or gone through this same experience before.
Like myself, I've experienced exactly this same issue with not just Cex but also with online Casino account verification.
I had just one means of identity verification which was my country's national ID card in its paper form but was laminated, both CEXs, not one or two but majorly everyone of them rejected my kyc request using that national ID card, two casinos I used the same document to apply for kyc verification also rejected it.
And the end, I had to pay some agents to help process a better version of the ID card, usually looks like it's the plastic one but on touch, it's not actually plastic, this took some weeks to process but finally, I got it, and that was how I was able to start passing kyc verification on online platforms.

Right now, I've applied for an international passport, it's been like a month or two now, and I haven't gotten any message of it being ready and waiting collection, I hope op is able to get his hands on his own passport soon so as to be able to pass the verification on bc.game claim his money.

This was actually what I was discussing with someone before now concerning the drawbacks of online and land-based casinos. While a gambler may not face KYC issues with a land-based casino, he will encounter such issues with online casinos, and the problem sometimes is that the gambler may only have one ID, which may not be accepted by the casino. I had this kind of issue in the past, but it happened to me on a centralized exchange. I processed my country's identity card newly then and was not yet given the original plastic card but was rather offered just a paper copy of the ID and was asked to come to the plastic ID after some months. During that period, I tried to pass my KYC on a CEX using that copy of my ID, but I was rejected, and there was nothing I could do because it's just my only valid means of identity then. 

In my opinion, kyc is not a big problem, but it becomes a big problem when a certain website starts asking for a bank statement when it knows very well that the customer has always deposited in cryptocurrencies, the problem also starts when a certain website starts asking that the customer provides proof of the origin of the funds when they know that the customer has always deposited with cryptocurrencies, and when the customer shows the transaction IDs, shows the print screen of his wallet, the sites refuse. They keep ignoring the customer for a long time until the customer gets tired and gives up on the money trapped within the site and starts using other series

because of this type of bad behavior that many gambling sites have had that many people have started to doubt many sites when they ask people to ask for kyc, because people do kyc, but the day they start making money on site, then the site starts asking people to do kyc at other levels and asking people to do very complicated things, in other words, kyc has become a weapon for some sites to use against their customers. sad but true. I don't know what the OP's case is, I hope he can solve his problem

The problem on this user is he doesn't have a clean valid ID to easily satisfy the KYC process. I believe his account is under investigation that's why the KYC procedure is much tougher than the regular.

His problem will be solved if he has an active passport which in his case he doesn't have. I remember checking one of his post that it will take few weeks for his passport to reactivate. I think he is just waiting for his valid ID since he is still active few weeks ago after he started this thread.

Based on the OP's last update, he said the casino has not yet responded to him, and since on the third day of this month until today, the OP has not yet dropped any update to announce if his KYC has been successful or not, it's necessary for him to update us if KYC is verified or not yet. 

Not as if I have used BC.game frequently, but for a few times I played there and withdrawn. I didn't pass KYC and did not also have a bad experience with them, but it's usually a different experience with every user. The BC Game Casino already stated in their policy that "they have the right to ask for KYC on any of their customers's accounts any time they want."

Lols, its important that we understand that some casinos don't just request kyc verification from players out of the blue, there are some things that usually trigger the system into asking a user to pass kyc verification, and in the part of the op, I think this trigger was the amount of money he was withdrawing.

For most casino that are kyc complaint today, they still may or will not request or ask the user to pass kyc verification if the user is withdrawing an amount that is less than $1000 from the casino, but on the other hand, if the player is withdrawing an amount of money that is greater than $1000, for some casinos, it's from $5000 up, then the kyc system is triggered and that user's account will be flagged by the system for kyc verification.
This is a very normal thing for almost all the casinos that is kyc complaint but will still allow users to deposit, play and withdraw without passing kyc, rest assured that one day, you will be asked to pass the verification when the kyc system is triggered by maybe the actions of the user, and it usually does not matter how long the user have been playing on that casino without ever been asked to pass kyc verification.

         -   As far as I've experienced playing there at BC Games, I've never had a bad experience at this casino. Although it's not like you've been playing at this casino for 5 years, right? I have been using BC games for over a year.

And during those times, BCGames is okay even up to now. I can also withdraw even if no KYC is given so far, but even if I come to require it, there is no problem for me because I know that BCGames is reputed. I just don't understand why you are like that.

Basic understanding on regulated casino is necessary so we will not be surprise if one day they'll make us comply the KYC even if we are gambling for years unbothered with this thing. I really don't like when casinos are asking sentitive information like passport and some maybe asking for a bank statement. Yes, a valid ID or a national ID to be specific is already enough to pass the KYC since KYC requirements should be specific and it should not be hard to comply, unless you are a terrorist and you want to hide your indentity.

We should accept the new normal now as these places are already that regulated on which means that even if t he past they arent that asking some KYC and now in todays years on which they've been changed up then it wont really be shocking yet government would really be needing for these business to get their license and they would really be under with some regulation on which it would really be something that would be passed up into the users and on the time that they would really be needing to comply some KYC for whatever reason it would be then as a user or gambler then you wont really be able to do something but needs to follow. Whether we do like it or not, they would really be going into this path on which such changes could happen overtime. It is really that might be taking up some time for other platforms but we are really that heading there.

I think KYC is fine as they are regulated, so they can implement that, however, asking too sensitive requirements is not acceptable IMO because they can just simplify it like asking a valid ID and take a live selfie with it. The same basic requirements that are being required to other gamblers, just for the sake of fairness and giving gamblers a comfortable feeling while they are enjoying the platform. For a gambler that has been loyal already, they should be treated like a VIP as they are one of the reasons while a casino is successful. With that said, I agree with @Crypt0Gore, instead of waiting, we should pass the KYC the from the very beginning so we can avoid this kind of situation.

Well, there is nothing that BC.Game support will do in this regard other than the instruction/advice they've given to him because they will have to be thorough in satisfying the regulatory aspect of the KYC to get exonerated on their part. If it were to be another situation, I would have reacted differently and taken the OP more seriously but this is a self-caused issue. You want to withdraw but you do not have all the requirements to withdraw. Since that is the issue and you already know it, why not get it fixed? It is as simple as that instead of crying foul. No one will support you on that. That is why it is even better that you complete the KYC in the beginning to avoid issues like this.

Another thing I do these days is to make sure that I use a non-expiring ID to verify my accounts to avoid future issues. Do you know why? Some companies have now started copying themselves with the habit of disturbing their customers over again to provide another passport, for example, on the expiry date of the former one provided. In this situation, issues like the one here may still arise.

This KYC thing is the worst thing that has ever been implemented, that doesn't surprise me anymore, I know that things are like that with all casinos, KYC is required, but casinos should be more sincere, they should make the KYC culture always do it well, that is, instead of saying that they deposit, they should say that they have to comply with the KYC to avoid moments as uncomfortable as these, unnecessary dramas, until the casino does not do this, be honest, things They will always look that way, and it is unpleasant, both for the player and for the caisn, but more so for the player, because the player wants to have his money and the sun. If the caisno denies it, that puts anyone in a very bad mood.

If I am in his shoe and I escaped this, I might not use the platform anymore, because normally passport should be one of the few ways to pass verification, there should be national ID and also drivers license, I hate platforms that just ask for one, to me it is dubious.

They are going to check that Passport out the same way they will with Drivers license and National identity cards, so why not make all the three available for users convenience?

This is why passing KYC verification first is better than finding out later, we all know that things are changing fast in this space, and just because OP has been using the casino for five years would not write off KYC requirements some day, I accept that they did him dirty if truly he has been using the platform for that long, they should have recognized him as the old customer already.

Gamblers should stop trying to get passed KYC verification, there is no way your favourite online casinos won't wake up one day and start asking for verifications, it is not them, but the will of running the business, they must if they want to keep running thr business.

Actually I don't understand why it is necessary that a passport is needed to verify KYC. I think what they ask is too sensitive, why not just a simple valid ID to verify the account? And to think, OP has been playing for over 5 years already, he should have been treated like a real VIP, you know when you are a VIP you are treated special and should not be given a headache. Hopefully OP can make an update soon and don't just let this case hanging open.