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Topic: BC.Game asking for KYC before letting me Withdraw - page 4. (Read 1080 times)

hero member
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Just contact their customer support and request the procedure for you to provide the requested information.
He clearly mentioned that he contacted them after which they asked him for his passport which he doesn't have at the moment.

This was already a few weeks ago, and since the OP mentioned it takes about two weeks to renew their passport, it's possible he has already completed KYC verification with a valid document. We simply don't know yet because OP hasn't been active on the forum recently.
hero member
Activity: 3178
Merit: 977
www.Crypto.Games: Multiple coins, multiple games
This is a common practice in the gambling industry, they will not ask for any KYC verification and then suddenly when you win something, they will request it.
Very true. It's just something that gamblers have gotten used to over time since almost all crypto gambling sites are employing these annoying tactics these days. Still better than FIAT gambling sites and their KYC policies though.

Just contact their customer support and request the procedure for you to provide the requested information.
He clearly mentioned that he contacted them after which they asked him for his passport which he doesn't have at the moment.
legendary
Activity: 2590
Merit: 1882
Leading Crypto Sports Betting & Casino Platform
That is a problem that I don't see the point of, if a person has an expired document it is not possible that they will not allow that document, what they have to verify is that it is the person, that that is their identification. , then they should value it, that's the same thing. What happens with the passport, the fact that it is expired does not mean that the person changes their name or becomes someone else, that cannot be, that is something that does not make any sense, because I do not see any sense in it, that is why I insist In this, they should be worth it, it is identifying the identity, everything else is fine, and it is not just the casinos, it is any site including the exchanges...
You have a point, but platform asking IDs is more than that just accepting client's IDs. Anyone can make fake ones, change their birthdate and anything in the ID when casinos are very strict to age, they can even impersonate others. If these platforms accepts expired IDs their AML policy is useless, of course there's little to no way they can verify if the ID used is legit since what you need to do it to make picture of it so the cons are many when accepting expired ones.

You see, most casino or online platforms just comply policy of KYC, it's for AML mandate of the authority, as long the ID is clear, not expired and if a person is in legal age youre good.

Yes, I understand that logic, it also has its foundations, but with passports and with any identification you can impersonate any identity, just by putting up another forum, changing a name, a number and that's it, whether it is expired or not, you can do that. There are even pages which are to obtain false data, with passports and everything, even credit cards, that was one of the things that were being passed off as scams in some countries with credit cards, and that was all false, so sometimes things are very different because they don't happen like that, personally I think that sometimes to believe everything they should ask for 2 documents, it could be a passport, license or ID, something like that to corroborate.

I say this because in my country it is very expensive to obtain passports and they also take a long time to issue them, so that is a problem, imagine that we have 1000usd to withdraw and that we cannot because we do not have the passport. , that's a nightmare.
hero member
Activity: 1554
Merit: 880
pxzone.online
That is a problem that I don't see the point of, if a person has an expired document it is not possible that they will not allow that document, what they have to verify is that it is the person, that that is their identification. , then they should value it, that's the same thing. What happens with the passport, the fact that it is expired does not mean that the person changes their name or becomes someone else, that cannot be, that is something that does not make any sense, because I do not see any sense in it, that is why I insist In this, they should be worth it, it is identifying the identity, everything else is fine, and it is not just the casinos, it is any site including the exchanges...
You have a point, but platform asking IDs is more than that just accepting client's IDs. Anyone can make fake ones, change their birthdate and anything in the ID when casinos are very strict to age, they can even impersonate others. If these platforms accepts expired IDs their AML policy is useless, of course there's little to no way they can verify if the ID used is legit since what you need to do it to make picture of it so the cons are many when accepting expired ones.

You see, most casino or online platforms just comply policy of KYC, it's for AML mandate of the authority, as long the ID is clear, not expired and if a person is in legal age youre good.
legendary
Activity: 2590
Merit: 1882
Leading Crypto Sports Betting & Casino Platform
Drivers license is already that a valid ID i should say or even making use it on exchange verifications this one is really that already enough. It would really be that a shit condition or situation if you would really be having that kind of condition whereas platforms would be asking out some passport.
I think they suggest that his driver ID is outdated or they can't verify it, not to mention their reasoning that there number of fraud cases is increasing so I can see their point as to why they need other IDs from OP. Whether you think that's too much or not, I'll leave it to you, but it's not like they don't give a reason at all. It is the usual "read the ToS" situation. I don't think other businesses will do this differently, especially if they're bound to some KYC law and so on. That being said, they should've prevented any users from depositing or playing games if they were not allowed to withdraw imo.

That is a problem that I don't see the point of, if a person has an expired document it is not possible that they will not allow that document, what they have to verify is that it is the person, that that is their identification. , then they should value it, that's the same thing. What happens with the passport, the fact that it is expired does not mean that the person changes their name or becomes someone else, that cannot be, that is something that does not make any sense, because I do not see any sense in it, that is why I insist In this, they should be worth it, it is identifying the identity, everything else is fine, and it is not just the casinos, it is any site including the exchanges, sometimes getting the identifications is complicated, due to lack of time. , because if it is done it takes time to get it out.

legendary
Activity: 2170
Merit: 1789
Drivers license is already that a valid ID i should say or even making use it on exchange verifications this one is really that already enough. It would really be that a shit condition or situation if you would really be having that kind of condition whereas platforms would be asking out some passport.
I think they suggest that his driver ID is outdated or they can't verify it, not to mention their reasoning that there number of fraud cases is increasing so I can see their point as to why they need other IDs from OP. Whether you think that's too much or not, I'll leave it to you, but it's not like they don't give a reason at all. It is the usual "read the ToS" situation. I don't think other businesses will do this differently, especially if they're bound to some KYC law and so on. That being said, they should've prevented any users from depositing or playing games if they were not allowed to withdraw imo.
legendary
Activity: 3542
Merit: 1965
Leading Crypto Sports Betting & Casino Platform
This is a common practice in the gambling industry, they will not ask for any KYC verification and then suddenly when you win something, they will request it.

They also do not care about the small withdraws, but when you suddenly request a large withdraw.. they will request your KYC verification.

Just contact their customer support and request the procedure for you to provide the requested information.
sr. member
Activity: 1092
Merit: 342
Hire Bitcointalk Camp. Manager @ r7promotions.com

This is really frustrating if he always get denied even if he submit his details. Maybe the best thing he could able to do is to ask the assistance of support about what they really like since maybe they can share some formats to follow so everything ask will be submitted successfully.

If there's no able to guide him since sometimes support answer takes so slow then I guess much really better to contact them in this forum since maybe they can get the answer that they want to get from them and solve their ongoing issue. Hopefully both parties will settle and no person aggrieved in this situation.

The support already did give a specific ID requirements since his drivers license and other ID is already denied. The support is now asking for the OP passport as the only ID requires for KYC verification based on the screenshot provided by the OP.

I’m not sure what’s really the problem on his valid ID that he submits to the support but maybe the ID is already not in good shape or his case needs further verification to check his nationality that’s why support becomes stricter on his verification process.
Drivers license is already that a valid ID i should say or even making use it on exchange verifications this one is really that already enough. It would really be that a shit condition or situation if you would really be having that kind of condition whereas platforms would be asking out some passport. I have just remembered a particular platform that do ask only passports which is Coinlist. lol.
If the amount were talking on here is really that something significant then i would say that it wont really be that a bad idea for you to get some passport.
Here in country it does really need up some 6-7 documents which you do need to submit or comply before you could get one. If this is something that you could be able to do it
then i would definitely be doing it if the amount is really that worth.

I don't see the logic that things have to be so complicated in a casino, because things in casinos with KYC are not enough? If the player loses a large amount the casino does not have to provide any type of documents or anything, so why not for the casino, but for the average player yes? Or am I devil's advocate, but come on, everyone is looking for money in a casino and it would make me very angry that I have to bet a large amount of money and if I win it, they should at least pay. Me, because I'm taking a big bet, My big risk and by chance I won it, why would they deny me? The passport, the driving license is a valid document, they should not require so much.
sr. member
Activity: 2604
Merit: 338
Vave.com - Crypto Casino

This is really frustrating if he always get denied even if he submit his details. Maybe the best thing he could able to do is to ask the assistance of support about what they really like since maybe they can share some formats to follow so everything ask will be submitted successfully.

If there's no able to guide him since sometimes support answer takes so slow then I guess much really better to contact them in this forum since maybe they can get the answer that they want to get from them and solve their ongoing issue. Hopefully both parties will settle and no person aggrieved in this situation.

The support already did give a specific ID requirements since his drivers license and other ID is already denied. The support is now asking for the OP passport as the only ID requires for KYC verification based on the screenshot provided by the OP.

I’m not sure what’s really the problem on his valid ID that he submits to the support but maybe the ID is already not in good shape or his case needs further verification to check his nationality that’s why support becomes stricter on his verification process.
Drivers license is already that a valid ID i should say or even making use it on exchange verifications this one is really that already enough. It would really be that a shit condition or situation if you would really be having that kind of condition whereas platforms would be asking out some passport. I have just remembered a particular platform that do ask only passports which is Coinlist. lol.
If the amount were talking on here is really that something significant then i would say that it wont really be that a bad idea for you to get some passport.
Here in country it does really need up some 6-7 documents which you do need to submit or comply before you could get one. If this is something that you could be able to do it
then i would definitely be doing it if the amount is really that worth.
hero member
Activity: 2954
Merit: 796

This is really frustrating if he always get denied even if he submit his details. Maybe the best thing he could able to do is to ask the assistance of support about what they really like since maybe they can share some formats to follow so everything ask will be submitted successfully.

If there's no able to guide him since sometimes support answer takes so slow then I guess much really better to contact them in this forum since maybe they can get the answer that they want to get from them and solve their ongoing issue. Hopefully both parties will settle and no person aggrieved in this situation.

The support already did give a specific ID requirements since his drivers license and other ID is already denied. The support is now asking for the OP passport as the only ID requires for KYC verification based on the screenshot provided by the OP.

I’m not sure what’s really the problem on his valid ID that he submits to the support but maybe the ID is already not in good shape or his case needs further verification to check his nationality that’s why support becomes stricter on his verification process.
hero member
Activity: 2632
Merit: 787
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Well, renew your password and proceed the KYC process again since there's no other way.

I also suggested this - Since the amount we're talking about is a bit huge it would not be a waste if he spends like $50 to get his passport renewed and then completes his verification before finally withdrawing his funds.

Or he could keep trying here to see if there are other ways that bcgame support can help him solve his case.

This is really frustrating if he always get denied even if he submit his details. Maybe the best thing he could able to do is to ask the assistance of support about what they really like since maybe they can share some formats to follow so everything ask will be submitted successfully.

If there's no able to guide him since sometimes support answer takes so slow then I guess much really better to contact them in this forum since maybe they can get the answer that they want to get from them and solve their ongoing issue. Hopefully both parties will settle and no person aggrieved in this situation.
legendary
Activity: 2702
Merit: 3045
Top Crypto Casino
Unfortunately, chat support agents are either AI or script based, meaning they'll just follow the script, and you'll receive the same generic information over and over.
Judging by the screenshots of the conversation between OP and customer support, it's obvious he was talking to a real person and not a bot. The reason why he was getting the same answer over and over again is because he was repeating the same mistake (submitting an invalid verification document).

Quote
As others already suggested, try reaching them through the forum (which you already did through their ANN thread) or other social media, and perhaps you could talk to someone who's able to escalate the situation to upper management.
I don't think there is really a need for this as the live chat agents are very responsive and already told him what he should do.

hero member
Activity: 700
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Well, renew your password and proceed the KYC process again since there's no other way.

I also suggested this - Since the amount we're talking about is a bit huge it would not be a waste if he spends like $50 to get his passport renewed and then completes his verification before finally withdrawing his funds.

Or he could keep trying here to see if there are other ways that bcgame support can help him solve his case.
hero member
Activity: 1680
Merit: 845
I understand your frustration at this point. Don't worry, though; I highly doubt you'll lose your money. Unfortunately, chat support agents are either AI or script based, meaning they'll just follow the script, and you'll receive the same generic information over and over. As others already suggested, try reaching them through the forum (which you already did through their ANN thread) or other social media, and perhaps you could talk to someone who's able to escalate the situation to upper management.

Where are you from, if you don't mind me asking? I find it strange that your government ID isn't accepted (at first you said you didn't have one; did I understand correctly?). Our IDs in Greece are also outdated, and I've faced similar issues before where a passport was requested, but I don't have one. In the worst-case scenario, you'll have to go through the renewal process and re-attempt to complete the KYC process.
hero member
Activity: 2366
Merit: 793
Bitcoin = Financial freedom

Apparently they are stuck on me sending my passport. (which i did, its just expired). Ill renew it now. Takes about 2 weeks. Guess I have no other choice.

https://ibb.co/CvYgytL

This why you need to be updated with their ToS, I am kind of surprised with their verification too cause in certain cases they can manually verify the ID if there's no other choice available but for reason they are sticking with their which is within their rights but others might have atleast considered it.

Well, renew your password and proceed the KYC process again since there's no other way.
sr. member
Activity: 602
Merit: 442
I buy all valid country Gift cards swiftly.

I don’t actually think you’ll get the necessary help and assistance you require with just this post as you’ll need to explain further or better show some more proves of what you’re actually facing and I believe BC. games already have a representative here and it will be more easier for you to get your solution in their Ann thread.

Judging from what OP have said above your comments, you will agree with me that he has already contacted the BC game representatives on the forum and they have not respond to him.

Update today no reply from any of the forum reps, nor the AAN. Support still has me redoing kyc as it keeps getting reset, to no avail. Still no immediate solution provided.

@factor280, if they are rejecting your drivers license as ID, get a different ID and try it. By right, since you created that topic till today, the BC's representative on the forum is supposed to have given you a positive response.

Already sent them my government Id as well and that was also rejected.

Apparently they are stuck on me sending my passport. (which i did, its just expired). Ill renew it now. Takes about 2 weeks. Guess I have no other choice.

https://ibb.co/CvYgytL
After reading your conversation with the  live support, it seems that providing your updated passport should resolve the issue with BCGame. Make sure you submit legitimate documents to prevent any additional problems. It's unfortunate that they no longer accept driver's licenses and postal IDs as valid documents. Hopefully, this is only at BCGame and other casino won't do the same shit.

we don't know the main reason why BC game do this, but one thing for sure they will have the  reason on this and we don't know what. Maybe they need more ID's to send with them in order r to proceed to payout but for me after sending the passport or any government IDs then that's Enough to complete the KYC but as I said we don't know the main reason why they do this . And the best thing to do is to wait to their response and then do what they say.
Lately, casinos have been trying to be more strict and conscious of their reputation as well as trying not to fail whatsoever regulatory laws they have to abide as well as protect their casino from scam funds and money launderers and you wouldn’t have to blame them and I think, that’s one major reason why you were asked to do KYC.
I think these whole thing is already making you spend some unexpectedly and I understand how annoying cases like this might be but we also have to bear with them as they also have to abide by rules and regulations as well.
legendary
Activity: 2170
Merit: 1789
Apparently they are stuck on me sending my passport. (which i did, its just expired). Ill renew it now. Takes about 2 weeks. Guess I have no other choice.
At least there is a clear action that you can take, although I'm not sure how they decide your passport is not faked too. Their reasoning for not accepting your ID is that there is an increase in fake IDs being used by people, does this mean there is an increase in fake IDs in the market? I'm also surprised residence permit/proof is also not accepted for a similar reason. I guess it means they don't want to verify each document manually and resort to international documents for an easier verification process.
hero member
Activity: 1554
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pxzone.online
we don't know the main reason why BC game do this, but one thing for sure they will have the  reason on this and we don't know what. Maybe they need more ID's to send with them in order r to proceed to payout but for me after sending the passport or any government IDs then that's Enough to complete the KYCS
It is mentioned by the BC.game support the reasons why driver's license is not accepted on their end now, that's why they need the updated passport id which OP has is an expired one and need to be renew. Usually, most powerful and useful IDs are national ID, passport and driver's license, the rest are just secondary IDs.
sr. member
Activity: 1148
Merit: 346

I don’t actually think you’ll get the necessary help and assistance you require with just this post as you’ll need to explain further or better show some more proves of what you’re actually facing and I believe BC. games already have a representative here and it will be more easier for you to get your solution in their Ann thread.

Judging from what OP have said above your comments, you will agree with me that he has already contacted the BC game representatives on the forum and they have not respond to him.

Update today no reply from any of the forum reps, nor the AAN. Support still has me redoing kyc as it keeps getting reset, to no avail. Still no immediate solution provided.

@factor280, if they are rejecting your drivers license as ID, get a different ID and try it. By right, since you created that topic till today, the BC's representative on the forum is supposed to have given you a positive response.

Already sent them my government Id as well and that was also rejected.

Apparently they are stuck on me sending my passport. (which i did, its just expired). Ill renew it now. Takes about 2 weeks. Guess I have no other choice.

https://ibb.co/CvYgytL
After reading your conversation with the  live support, it seems that providing your updated passport should resolve the issue with BCGame. Make sure you submit legitimate documents to prevent any additional problems. It's unfortunate that they no longer accept driver's licenses and postal IDs as valid documents. Hopefully, this is only at BCGame and other casino won't do the same shit.

we don't know the main reason why BC game do this, but one thing for sure they will have the  reason on this and we don't know what. Maybe they need more ID's to send with them in order r to proceed to payout but for me after sending the passport or any government IDs then that's Enough to complete the KYC but as I said we don't know the main reason why they do this . And the best thing to do is to wait to their response and then do what they say.
sr. member
Activity: 1638
Merit: 364
https://shuffle.com?r=nba

I don’t actually think you’ll get the necessary help and assistance you require with just this post as you’ll need to explain further or better show some more proves of what you’re actually facing and I believe BC. games already have a representative here and it will be more easier for you to get your solution in their Ann thread.

Judging from what OP have said above your comments, you will agree with me that he has already contacted the BC game representatives on the forum and they have not respond to him.

Update today no reply from any of the forum reps, nor the AAN. Support still has me redoing kyc as it keeps getting reset, to no avail. Still no immediate solution provided.

@factor280, if they are rejecting your drivers license as ID, get a different ID and try it. By right, since you created that topic till today, the BC's representative on the forum is supposed to have given you a positive response.

Already sent them my government Id as well and that was also rejected.

Apparently they are stuck on me sending my passport. (which i did, its just expired). Ill renew it now. Takes about 2 weeks. Guess I have no other choice.

https://ibb.co/CvYgytL
After reading your conversation with the  live support, it seems that providing your updated passport should resolve the issue with BCGame. Make sure you submit legitimate documents to prevent any additional problems. It's unfortunate that they no longer accept driver's licenses and postal IDs as valid documents. Hopefully, this is only at BCGame and other casino won't do the same shit.
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