BC.Game asking for KYC before letting me Withdraw - page 5.

Outhue

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Quote from: factor280 on May 01, 2024, 07:11:57 PM

Quote from: PX-Z on May 01, 2024, 06:27:03 PM

Quote from: factor280 on May 01, 2024, 11:12:55 AM

Thanks, their ANN doesnt allow to comment on it though?

What's the error you encountered when you're trying to post on their ann? I see it's not lock yet and i as far as i remember there is no newbie restriction posting on some threads though.

It works now, ty. I just posted in their AN.

Beginners need to learn from this, the importance of ANN can't be beaten, just imagine if such never existed, it will be harder to fix this problem, and there are some people that will still choose online casinos that have no ANN on this forum, it is complete stupidity.

If a online casino cares about their reputation they will always respond to their ANN page, it is a good place to solve problems instantly, not even the casino email account or trying to reach them through telegram will solve this faster.

I am glad that you are getting somewhere with your problem, this casino is a very reliable one, they have a long time reputation to protect so they will solve yoit issue, you just have to comply with everything you are been asked to do.

Obari

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Quote from: factor280 on May 03, 2024, 09:05:18 AM

Quote from: factor280 on May 03, 2024, 08:52:39 AM

Quote from: Mrbluntzy on May 03, 2024, 08:48:40 AM

Quote from: Obari on May 02, 2024, 08:47:15 PM

I don’t actually think you’ll get the necessary help and assistance you require with just this post as you’ll need to explain further or better show some more proves of what you’re actually facing and I believe BC. games already have a representative here and it will be more easier for you to get your solution in their Ann thread.

Judging from what OP have said above your comments, you will agree with me that he has already contacted the BC game representatives on the forum and they have not respond to him.

Quote from: factor280 on May 02, 2024, 07:08:30 PM

Update today no reply from any of the forum reps, nor the AAN. Support still has me redoing kyc as it keeps getting reset, to no avail. Still no immediate solution provided.

@factor280, if they are rejecting your drivers license as ID, get a different ID and try it. By right, since you created that topic till today, the BC's representative on the forum is supposed to have given you a positive response.

Already sent them my government Id as well and that was also rejected.

Apparently they are stuck on me sending my passport. (which i did, its just expired). Ill renew it now. Takes about 2 weeks. Guess I have no other choice.

https://ibb.co/CvYgytL

I’m sorry about all these stress and I can relate with these because I faced these with my first withdrawal from Deriv when first started trading synthetic indices as my withdrawals took almost a week but finally got the money back then and I’m just bringing this out as some sort of hope for you and if you’re sure you’re clean, then no need to panic as their support team already have you a tangible reason for their action and I’m not sure if you were actually a targeted victim but rather a general trigger issue if I’m not wrong.

Just have your passport renewed and get your funds out.
Goodluck mate and a tip to celebrate the release of the funds wouldn’t be a bad idea😂😂😂

factor280

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Quote from: factor280 on May 03, 2024, 08:52:39 AM

Quote from: Mrbluntzy on May 03, 2024, 08:48:40 AM

Quote from: Obari on May 02, 2024, 08:47:15 PM

I don’t actually think you’ll get the necessary help and assistance you require with just this post as you’ll need to explain further or better show some more proves of what you’re actually facing and I believe BC. games already have a representative here and it will be more easier for you to get your solution in their Ann thread.

Judging from what OP have said above your comments, you will agree with me that he has already contacted the BC game representatives on the forum and they have not respond to him.

Quote from: factor280 on May 02, 2024, 07:08:30 PM

Update today no reply from any of the forum reps, nor the AAN. Support still has me redoing kyc as it keeps getting reset, to no avail. Still no immediate solution provided.

@factor280, if they are rejecting your drivers license as ID, get a different ID and try it. By right, since you created that topic till today, the BC's representative on the forum is supposed to have given you a positive response.

Already sent them my government Id as well and that was also rejected.

Apparently they are stuck on me sending my passport. (which i did, its just expired). Ill renew it now. Takes about 2 weeks. Guess I have no other choice.

https://ibb.co/CvYgytL

Fivestar4everMVP

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Quote from: factor280 on May 01, 2024, 10:12:43 AM

Been playing at BC.Game for over 5 years. Lost THOUSANDS. Have been a VIP, I go on a little run and try to withdraw some money, and they ask for KYC verification. Their website doesnt even let me do it. Wondering if I just got scammed for 10k?? Anyone have any experience with this. Help is appreciated!

Bc.game is actually one of the most reputable and trusted online gambling casino here on this forum and even outside the forum, there is no way they will want to scam you off $10k, I personally believe that they are worth a million times much more than that.

Kyc has become a process that is mandatory for customers/gamblers in almost every centralized casinos, as a user of a centralized casino that is registerd and operating with a genuine license, it's important you understand that kyc is a must for you when ever the casino decides to request for it, and it doesnt matter how long it takes them to ask for it, just try and comply so that you won't have any issues of your money being seized and you being locked out of your account.
If the system won't let you perform the kyc verification, then I advice you contact their customer care for assistance, Bc.game is not a scam casino, atleast, not for now.

factor280

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Quote from: Mrbluntzy on May 03, 2024, 08:48:40 AM

Quote from: Obari on May 02, 2024, 08:47:15 PM

I don’t actually think you’ll get the necessary help and assistance you require with just this post as you’ll need to explain further or better show some more proves of what you’re actually facing and I believe BC. games already have a representative here and it will be more easier for you to get your solution in their Ann thread.

Judging from what OP have said above your comments, you will agree with me that he has already contacted the BC game representatives on the forum and they have not respond to him.

Quote from: factor280 on May 02, 2024, 07:08:30 PM

Update today no reply from any of the forum reps, nor the AAN. Support still has me redoing kyc as it keeps getting reset, to no avail. Still no immediate solution provided.

@factor280, if they are rejecting your drivers license as ID, get a different ID and try it. By right, since you created that topic till today, the BC's representative on the forum is supposed to have given you a positive response.

Already sent them my government Id as well and that was also rejected.

Mrbluntzy

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Quote from: Obari on May 02, 2024, 08:47:15 PM

I don’t actually think you’ll get the necessary help and assistance you require with just this post as you’ll need to explain further or better show some more proves of what you’re actually facing and I believe BC. games already have a representative here and it will be more easier for you to get your solution in their Ann thread.

Judging from what OP have said above your comments, you will agree with me that he has already contacted the BC game representatives on the forum and they have not respond to him.

Quote from: factor280 on May 02, 2024, 07:08:30 PM

Update today no reply from any of the forum reps, nor the AAN. Support still has me redoing kyc as it keeps getting reset, to no avail. Still no immediate solution provided.

@factor280, if they are rejecting your drivers license as ID, get a different ID and try it. By right, since you created that topic till today, the BC's representative on the forum is supposed to have given you a positive response.

Obari

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It seems a lot of people just jump into registration on a gambling site without taking time to read through the Terms and Conditions of that very Casino which isn’t right and I personally was a victim to this not until I realized that, reading this terms where necessary so as not to blame anyone when maybe a challenge arises.

I don’t actually think you’ll get the necessary help and assistance you require with just this post as you’ll need to explain further or better show some more proves of what you’re actually facing and I believe BC. games already have a representative here and it will be more easier for you to get your solution in their Ann thread.

factor280

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Update today no reply from any of the forum reps, nor the AAN. Support still has me redoing kyc as it keeps getting reset, to no avail. Still no immediate solution provided.

joniboini

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Quote from: factor280 on May 01, 2024, 07:23:55 PM

Meanwhile no one in support can tell me why my KYC is not being verified. Besides telling me they reset it for the 5th time to try again.

Just wait a little bit, as mentioned before they're asking you to wait for a day or two before you can start submitting your documents again iirc. If your limit is raised maybe your KYC is accepted, but they haven't updated the system yet. Who knows, as long as you know which documents are accepted and they confirm it with you, you can submit it again later.

_act_

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Quote from: factor280 on May 01, 2024, 07:23:55 PM

Just something to note and could be completely coincidental, although would be very strange. Can’t get my KYC figured out but they are certainly accepting my wagers and also, my sports betting limits were raised as well. Just stuff I find interesting. Meanwhile no one in support can tell me why my KYC is not being verified. Besides telling me they reset it for the 5th time to try again.

You mean Bc.game has not get in touch with you? Which means they are still reviewing your account. I do not know it can take this long. But once they have not contacted you saying you violated their ToS, still be waiting for them. You can also send their customer care another message.

EarnOnVictor

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Quote from: factor280 on May 01, 2024, 10:12:43 AM

Been playing at BC.Game for over 5 years. Lost THOUSANDS. Have been a VIP, I go on a little run and try to withdraw some money, and they ask for KYC verification. Their website doesnt even let me do it. Wondering if I just got scammed for 10k?? Anyone have any experience with this. Help is appreciated!

5 years is enough years to build trust but when the gambler is not making a reasonable amount of money but losing with them, he may never know the sincerity and the integrity of the casino. Well, this is not the first time that BC.Game has been called out on this forum, but recently, they seem to be more serious about attending to issues like this and I believe yours will be resolved as well. The $10,000 is not a small amount of money and asking you for their KYC is not the issue, it is their right, but your not being able to submit your documents is the issue.

However, I've witnessed such issues before which is not even to the awareness of the company, and it might also be a general issue on their website/platform at that time. For this, you can't conclude that you've been scammed yet, you need to contact their support for help. And if the casino is a good company, they will always have alternative channels where you can send the documents if direct sending becomes an issue. This is certainly not a big issue unless they are hiding something.

3kpk3

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Quote from: Z390 on May 02, 2024, 01:27:21 AM

I don't use BC game platform but have you tried reaching out to the team? Try tell them that all you have is a drivers licence? If they still say no you should get an ID from your blood brother to pass the requirement once and for all, if possible.

If you read through the thread thoroughly, you would have realised that he clearly tried reaching out to their team through several platforms including this forum itself, but still hasn't solved his problem.

Also, how would an ID from someone else help his case? They need an ID from him that they are willing to accept basically.

Z390

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Quote from: factor280 on May 01, 2024, 10:55:39 AM

https://ibb.co/m4GvnLP

They ask for id but my driver license isnt considered ID. Not sure how. Thats the id I have available.

https://ibb.co/7JpFBCh here is the error I get when I switch to try and transfer to phone. Support says they received it but my ID is not considered a form of ID? Truly dont understand.

If Drivers licensed isn't considered a ID then it is a problem, at first I thought you are one of those guys you like calling an online casino a scam because they are asked to pass KYC verification, in your own case you really want to get it over with and thats good.

I don't use BC game platform but have you tried reaching out to the team? Try tell them that all you have is a drivers licence? If they still say no you should get an ID from your blood brother to pass the requirement once and for all, if possible.

Which country are you from by the way? The citizen's national identity card shouldn't take forever to get, you should go to the license office closer to you and get one, unless the money you have on the casino isn't much, if it is a lot you need to get an ID card.

factor280

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Just something to note and could be completely coincidental, although would be very strange. Can’t get my KYC figured out but they are certainly accepting my wagers and also, my sports betting limits were raised as well. Just stuff I find interesting. Meanwhile no one in support can tell me why my KYC is not being verified. Besides telling me they reset it for the 5th time to try again.

factor280

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Quote from: PX-Z on May 01, 2024, 06:27:03 PM

Quote from: factor280 on May 01, 2024, 11:12:55 AM

Thanks, their ANN doesnt allow to comment on it though?

What's the error you encountered when you're trying to post on their ann? I see it's not lock yet and i as far as i remember there is no newbie restriction posting on some threads though.

It works now, ty. I just posted in their AN.

PX-Z

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Quote from: factor280 on May 01, 2024, 11:12:55 AM

Thanks, their ANN doesnt allow to comment on it though?

What's the error you encountered when you're trying to post on their ann? I see it's not lock yet and i as far as i remember there is no newbie restriction posting on some threads though.

tabas

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Quote from: factor280 on May 01, 2024, 04:20:12 PM

Quote from: tabas on May 01, 2024, 03:46:04 PM

Quote from: factor280 on May 01, 2024, 01:51:23 PM

Over and over again errors.

Chat/support just says try again, but theres nothing else to try.

The support said you have to wait for 24-72 hours for you to resubmit again. I think it has something to do with the system and that's why the error keeps on coming and there's a need for you to wait that long so that their system refreshes for your documents to get submitted again.
This time, you need to be patient OP. I know that it's too hassle when you need the money already and that's why you're withdrawing but wait until that time comes and resubmit your eligible docs again after that time lapses. And when that time comes, I hope that everything goes smoothly.

Same rep told me it was ready to go minutes afterwards and same result. Did it all over again just to receive an error for no reason.

It's not about doing it all over again, I think that rep on the screenshot mentioned that you need to wait again before you upload and resubmit all of those docs because resubmitting them in less than the given period will only show the same errors. This time OP you need to be patient and I do understand your frustration with that as I've told you but maybe this will work this time but it will take you 1-3 days of the process and this could be something about their kyc system that it needs to refresh or clear the niche with that timeframe. I don't know actually, I'm just giving you my thought about that process why they ask you to resubmit after that period of time. So, maybe you should wait for 24 hours to pass and that might do. Otherwise, you have to wait longer and as you wait, maybe you can have sometime to renew your passport.

Odusko

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Quote from: markk1 on May 01, 2024, 02:32:06 PM

I had exactly the same problems on bc.game as you did and the issue was not resolved. They refused to accept a European ID card that said "residence permit" on it.
Write a complaint in the representatives' profiles. Because of them, I couldn’t withdraw money, and as a result I lost everything, which is logical.

Profiles of representatives on this forum. They deserve negative reviews:

I read about this issue before somewhere in the forum and for sure of this prove them guilty then it won't take longer before the casino representative get a negative tag to keep other away from any future possibilities to be scam by the BC.Games, because if their refused to allow you pass through KYC when you provided relevant documents means that their carried out the act deliberately and they deserve a tag for that.
But let see how this case goes and how the react the case since it borders on KYC and withdrawal too.

Harkorede

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Quote from: seoincorporation on May 01, 2024, 12:20:10 PM

And if that doesn't work then you should try with your passport even if that's expired, and if that doesn't work then you should consider renewing your passport, i mean for $10k you should do what they want even if it's a pain in the ass.

Renewal of passports doesn't cost much, but you there are procedural steps to that as well which could make it take a few weeks (as far as I can tell from personal experience), and If the OP should go a few weeks without communication with the platform what's the assurance that his account wouldn't have been closed and funds confiscated if it they deem that he'd pass the timeline allowed for the verification process. I believe this should be one of those rare cases where a personal verification with a representative should be allowed since the OP had provided a valid means of evidence allowed within his jurisdiction and where he's supposedly playing for.

CryptSafe

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Quote from: factor280 on May 01, 2024, 04:20:12 PM

Quote from: tabas on May 01, 2024, 03:46:04 PM

Quote from: factor280 on May 01, 2024, 01:51:23 PM

Over and over again errors.

Chat/support just says try again, but theres nothing else to try.

The support said you have to wait for 24-72 hours for you to resubmit again. I think it has something to do with the system and that's why the error keeps on coming and there's a need for you to wait that long so that their system refreshes for your documents to get submitted again.
This time, you need to be patient OP. I know that it's too hassle when you need the money already and that's why you're withdrawing but wait until that time comes and resubmit your eligible docs again after that time lapses. And when that time comes, I hope that everything goes smoothly.

Same rep told me it was ready to go minutes afterwards and same result. Did it all over again just to receive an error for no reason.

I think tabas is right with his point because if the casino tells you such them it means that they are possibly fixing something up and would not want to tell you because there is no point doing so but rather they would just tell you to be patient and wait after a certain time to redo your KYC.
I just believe that there is something wrong with the system for the KYC and they are trying their possible best to fix it up and you should try be patient with them so that they would be able to fix it properly for your services. If they finish doing it and another issue comes up then means that casino is something else.

Topic: BC.Game asking for KYC before letting me Withdraw - page 5. (Read 1096 times)