BC.Game asking for KYC before letting me Withdraw - page 6.

factor280

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Quote from: tabas on May 01, 2024, 03:46:04 PM

Quote from: factor280 on May 01, 2024, 01:51:23 PM

Over and over again errors.

Chat/support just says try again, but theres nothing else to try.

The support said you have to wait for 24-72 hours for you to resubmit again. I think it has something to do with the system and that's why the error keeps on coming and there's a need for you to wait that long so that their system refreshes for your documents to get submitted again.
This time, you need to be patient OP. I know that it's too hassle when you need the money already and that's why you're withdrawing but wait until that time comes and resubmit your eligible docs again after that time lapses. And when that time comes, I hope that everything goes smoothly.

Same rep told me it was ready to go minutes afterwards and same result. Did it all over again just to receive an error for no reason.

tabas

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Quote from: factor280 on May 01, 2024, 01:51:23 PM

Over and over again errors.

Chat/support just says try again, but theres nothing else to try.

The support said you have to wait for 24-72 hours for you to resubmit again. I think it has something to do with the system and that's why the error keeps on coming and there's a need for you to wait that long so that their system refreshes for your documents to get submitted again.
This time, you need to be patient OP. I know that it's too hassle when you need the money already and that's why you're withdrawing but wait until that time comes and resubmit your eligible docs again after that time lapses. And when that time comes, I hope that everything goes smoothly.

markk1

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Quote from: factor280 on May 01, 2024, 10:12:43 AM

Been playing at BC.Game for over 5 years. Lost THOUSANDS. Have been a VIP, I go on a little run and try to withdraw some money, and they ask for KYC verification. Their website doesnt even let me do it. Wondering if I just got scammed for 10k?? Anyone have any experience with this. Help is appreciated!

I wrote reviews for you with a link to your topic. This casino is as arrogant and cunning as possible. They delay payments by denying verification so that people lose everything back to the casino.

markk1

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I had exactly the same problems on bc.game as you did and the issue was not resolved. They refused to accept a European ID card that said "residence permit" on it.
Write a complaint in the representatives' profiles. Because of them, I couldn’t withdraw money, and as a result I lost everything, which is logical.

Profiles of representatives on this forum. They deserve negative reviews:

https://bitcointalk.org/index.php?action=trust;u=3592321
https://bitcointalk.org/index.php?action=trust;u=2503677

bSpend

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Quote from: factor280 on May 01, 2024, 10:12:43 AM

Been playing at BC.Game for over 5 years. Lost THOUSANDS. Have been a VIP, I go on a little run and try to withdraw some money, and they ask for KYC verification. Their website doesnt even let me do it. Wondering if I just got scammed for 10k?? Anyone have any experience with this. Help is appreciated!

Well, let me just say that you've not been scammed if actually, you are very sure you are on the authentic Bc.game site. And one question I sure love to you ask you is, in this five years you've been playing on this casino, have you ever bothered to read their terms and conditions? Most especially, the part that proffered detailed information on KYC verification on the site?

If you haven't, then I will advice you take some time off your busy schedule(possibly) and read the terms and conditions of the casino you've been playing on in the past five years, maybe the answer you are looking for lies withing in there, pass the kyc verification and withdraw your money, kyc is a normal thing with almost every centralized online gambling casinos.

factor280

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Over and over again errors.

Chat/support just says try again, but theres nothing else to try.

https://tinypic.host/image/Screen-Shot-2024-05-01-at-12.13.20-PM.DuGB6w

https://tinypic.host/image/Screen-Shot-2024-05-01-at-2.49.53-PM.DuVzQU

https://tinypic.host/image/Screen-Shot-2024-05-01-at-3.03.56-PM.DuVedv

factor280

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Quote from: Haunebu on May 01, 2024, 01:27:15 PM

I completely feel your pain op because I faced a similar issue in the past with another site where they suddenly asked for KYC when I wanted to withdraw my money, but did not accept my ID stating that the picture on it was an issue.

That same ID was accepted everywhere else which completely pissed me off. I kept barraging them with emails and they finally accepted it after which I withdrew my money and blocked that site off completely.

Hope everything works out for you op.

I hope the same result for me man. Very frustrating.

Haunebu

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I completely feel your pain op because I faced a similar issue in the past with another site where they suddenly asked for KYC when I wanted to withdraw my money, but did not accept my ID stating that the picture on it was an issue.

That same ID was accepted everywhere else which completely pissed me off. I kept barraging them with emails and they finally accepted it after which I withdrew my money and blocked that site off completely.

Hope everything works out for you op.

factor280

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Activity: 337

Merit: 254

Quote from: Cantsay on May 01, 2024, 01:09:54 PM

Quote from: factor280 on May 01, 2024, 12:23:51 PM

I’m just wondering they can withhold my money and not pay me out? I’m a legit end user and like I said have been gambling on the site for years.

According to ToS of all gambling sites; they have the right to withhold a customer’s money until an ongoing investigation has been completed and since they’re are asking you for your documentation, until it’s provided your account funds will remain locked.

I do hope your case doesn’t turn into something else. By the way, have you sent a pm to the rep? I saw that the link was shared in this thread already.

Yes I already sent a PM to the profile provided

Cantsay

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Quote from: factor280 on May 01, 2024, 12:23:51 PM

I’m just wondering they can withhold my money and not pay me out? I’m a legit end user and like I said have been gambling on the site for years.

According to ToS of all gambling sites; they have the right to withhold a customer’s money until an ongoing investigation has been completed and since they’re are asking you for your documentation, until it’s provided your account funds will remain locked.

I do hope your case doesn’t turn into something else. By the way, have you sent a pm to the rep? I saw that the link was shared in this thread already.

CryptSafe

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OP I understand your frustrations when it happens that you have lost so much with your casino and when it was time to make withdrawal of your little win you start experiencing issues of this nature. At first, you should know that the casino in question is a centralised casino and as such are under government regulations in their location so they requesting for KYC is nog a big deal because already it is there in their ToS for every one to see for themselves.

The casino have every right to demand for KYC inline with their conditions of service and also the type of identification they require is best known to them for their own reasons which you can not question but however, I will advise you contact their representative here to see how he could help you out in handling your case with the casino. I see you are a Snr Member here already so you know how things works here and I believe you will be able to get your case handled amicably.

factor280

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Quote from: Woodie on May 01, 2024, 12:47:05 PM

I know the feeling of these guys taking your deposits without any questions asked, but when you try to get your money out it's a cat & mouse chase Cry

Anyway, Rule of thumb when it comes to gambling on KYC casinos and/or Sportsbooks, as a player always do your KYC to avoid future problems of them not allowing the user to withdraw as this will seem like a targeted operation but believe it or not they are very much working within their terms of service which you most likely accepted before playing on the platform!!!

All the best to you OP, hope after KYC no other requirements come into the picture Cool

Thanks man. Also looking for a positive resolution. BC has been one of my favorite places to play for years.

Woodie

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I know the feeling of these guys taking your deposits without any questions asked, but when you try to get your money out it's a cat & mouse chase Cry

Anyway, Rule of thumb when it comes to gambling on KYC casinos and/or Sportsbooks, as a player always do your KYC to avoid future problems of them not allowing the user to withdraw as this will seem like a targeted operation but believe it or not they are very much working within their terms of service which you most likely accepted before playing on the platform!!!

All the best to you OP, hope after KYC no other requirements come into the picture Cool

factor280

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Quote from: seoincorporation on May 01, 2024, 12:20:10 PM

Quote from: factor280 on May 01, 2024, 11:47:34 AM

Hi there thanks for the reply. In my country my license acts as my id. I do have a passport but since I rarely travel it’s expired. I also submitted visa verification which was also declined. At this point I’m running out of options.

On their ToS we have the next point:

Quote

7.Government ID Data. In certain jurisdictions, we may ask for a government-issued ID in limited circumstances, including when activating our service for you, for the purpose of extending commercial credit, managing reservations, or as required by law.

If in your country your driving license acts as your ID and it's an official government ID then you should explain that to the support. And if that doesn't work then you should try with your passport even if that's expired, and if that doesn't work then you should consider renewing your passport, i mean for $10k you should do what they want even if it's a pain in the ass.

What I'm worried about is the next steps of the kick, for sure they will ask you for proof of your source of income, and sadly that's the step where most users fail.

Good luck with your KYC process and i hope you get the money.

Thank you for the response. I already submitted my passport and that got denied due to it being expired. I’m trying to do everything possible. My source of income is fine. I’m just wondering they can withhold my money and not pay me out? I’m a legit end user and like I said have been gambling on the site for years.

seoincorporation

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Quote from: factor280 on May 01, 2024, 11:47:34 AM

Hi there thanks for the reply. In my country my license acts as my id. I do have a passport but since I rarely travel it’s expired. I also submitted visa verification which was also declined. At this point I’m running out of options.

On their ToS we have the next point:

Quote

7.Government ID Data. In certain jurisdictions, we may ask for a government-issued ID in limited circumstances, including when activating our service for you, for the purpose of extending commercial credit, managing reservations, or as required by law.

If in your country your driving license acts as your ID and it's an official government ID then you should explain that to the support. And if that doesn't work then you should try with your passport even if that's expired, and if that doesn't work then you should consider renewing your passport, i mean for $10k you should do what they want even if it's a pain in the ass.

What I'm worried about is the next steps of the kick, for sure they will ask you for proof of your source of income, and sadly that's the step where most users fail.

Good luck with your KYC process and i hope you get the money.

cabron

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Quote from: factor280 on May 01, 2024, 11:47:34 AM

Quote from: Slow death on May 01, 2024, 11:31:17 AM

Quote from: factor280 on May 01, 2024, 10:55:39 AM

https://ibb.co/m4GvnLP

They ask for id but my driver license isnt considered ID. Not sure how. Thats the id I have available.

https://ibb.co/7JpFBCh here is the error I get when I switch to try and transfer to phone. Support says they received it but my ID is not considered a form of ID? Truly dont understand.

It's very strange that you don't have a national ID or passport, because to have a driving license, you first had to have a national ID and to open an account in banks in your country, process many documents, apply for a job, study you have to have a national ID, I believe that in your country they ask for this as well as in many countries they have asked for it. For example, in my country, the driver's license does not have the power to open bank accounts in all banks in my country, it does not have the power to give when applying for a job. In my country it is mandatory for people to have a national ID to do anything they want, so I suppose the casino knows this and they are also acting as they do in many countries

Why don't you check your national ID and then do Kyc? In my country it takes a few days for people to have their national ID, so I imagine that in your country they are also quick, so it is better that you process your national ID and then do kyc and solve any problem. because I highly doubt that the casino will change its stance, because they are not wrong and do not accept driving licenses

Hi there thanks for the reply. In my country my license acts as my id. I do have a passport but since I rarely travel it’s expired. I also submitted visa verification which was also declined. At this point I’m running out of options.

Try renewing your passport. I also wonder why a driver's license isn't accepted when it's accepted in different casinos even in exchange for KYC. How many IDs do they need by the way? Don't know why there is the need for Nationaal ID there, it contains everything including the SS ID which is a security threat if known by 3rd party.

Renewing your passport wouldn't cost much more than losing that $10K. They haven't accused you of anything so far I'm guessing this is just a KYC process they are following.

xLays

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Quote from: Slow death on May 01, 2024, 11:31:17 AM

Quote from: factor280 on May 01, 2024, 10:55:39 AM

https://ibb.co/m4GvnLP

They ask for id but my driver license isnt considered ID. Not sure how. Thats the id I have available.

https://ibb.co/7JpFBCh here is the error I get when I switch to try and transfer to phone. Support says they received it but my ID is not considered a form of ID? Truly dont understand.

It's very strange that you don't have a national ID or passport, because to have a driving license, you first had to have a national ID and to open an account in banks in your country, process many documents, apply for a job, study you have to have a national ID, I believe that in your country they ask for this as well as in many countries they have asked for it. For example, in my country, the driver's license does not have the power to open bank accounts in all banks in my country, it does not have the power to give when applying for a job. In my country it is mandatory for people to have a national ID to do anything they want, so I suppose the casino knows this and they are also acting as they do in many countries

Why don't you check your national ID and then do Kyc? In my country it takes a few days for people to have their national ID, so I imagine that in your country they are also quick, so it is better that you process your national ID and then do kyc and solve any problem. because I highly doubt that the casino will change its stance, because they are not wrong and do not accept driving licenses

I don't know where OP is from, but if they're like from the Philippines, where getting an ID is very difficult, I think it's pretty normal for them to only have a driver's license. What's surprising here is that bc.game doesn't accept the driver's license while other casinos do. But if they need another ID for you to withdraw, there's nothing we can do about it but to provide what they ask for. I've also played here at bc.game and have made several withdrawals, but they were small withdrawal and they didn't ask me to do KYC for able to withdraw.

factor280

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Activity: 337

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Quote from: Slow death on May 01, 2024, 11:31:17 AM

Quote from: factor280 on May 01, 2024, 10:55:39 AM

https://ibb.co/m4GvnLP

They ask for id but my driver license isnt considered ID. Not sure how. Thats the id I have available.

https://ibb.co/7JpFBCh here is the error I get when I switch to try and transfer to phone. Support says they received it but my ID is not considered a form of ID? Truly dont understand.

It's very strange that you don't have a national ID or passport, because to have a driving license, you first had to have a national ID and to open an account in banks in your country, process many documents, apply for a job, study you have to have a national ID, I believe that in your country they ask for this as well as in many countries they have asked for it. For example, in my country, the driver's license does not have the power to open bank accounts in all banks in my country, it does not have the power to give when applying for a job. In my country it is mandatory for people to have a national ID to do anything they want, so I suppose the casino knows this and they are also acting as they do in many countries

Why don't you check your national ID and then do Kyc? In my country it takes a few days for people to have their national ID, so I imagine that in your country they are also quick, so it is better that you process your national ID and then do kyc and solve any problem. because I highly doubt that the casino will change its stance, because they are not wrong and do not accept driving licenses

Hi there thanks for the reply. In my country my license acts as my id. I do have a passport but since I rarely travel it’s expired. I also submitted visa verification which was also declined. At this point I’m running out of options.

Davidvictorson

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Quote from: factor280 on May 01, 2024, 10:12:43 AM

Been playing at BC.Game for over 5 years. Lost THOUSANDS. Have been a VIP, I go on a little run and try to withdraw some money, and they ask for KYC verification.

It is normal for online casinos to ask their customers for KYC documents even if they have submitted them in the past. In their terms and conditions page, it is written in there. And from experience, it doesn't matter if the customer had submitted the document previously. If there is a suspicion anything on the account, they ask.

Quote

Their website doesn't even let me do it. Wondering if I just got scammed for 10k?? Anyone have any experience with this. Help is appreciated!

If you are encountering this problem, there are two solutions that I recommend.

Email them: [email protected]
alternatively, try to reach them vai their social media handles

Slow death

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Quote from: factor280 on May 01, 2024, 10:55:39 AM

https://ibb.co/m4GvnLP

They ask for id but my driver license isnt considered ID. Not sure how. Thats the id I have available.

https://ibb.co/7JpFBCh here is the error I get when I switch to try and transfer to phone. Support says they received it but my ID is not considered a form of ID? Truly dont understand.

It's very strange that you don't have a national ID or passport, because to have a driving license, you first had to have a national ID and to open an account in banks in your country, process many documents, apply for a job, study you have to have a national ID, I believe that in your country they ask for this as well as in many countries they have asked for it. For example, in my country, the driver's license does not have the power to open bank accounts in all banks in my country, it does not have the power to give when applying for a job. In my country it is mandatory for people to have a national ID to do anything they want, so I suppose the casino knows this and they are also acting as they do in many countries

Why don't you check your national ID and then do Kyc? In my country it takes a few days for people to have their national ID, so I imagine that in your country they are also quick, so it is better that you process your national ID and then do kyc and solve any problem. because I highly doubt that the casino will change its stance, because they are not wrong and do not accept driving licenses

Topic: BC.Game asking for KYC before letting me Withdraw - page 6. (Read 1092 times)