Can you please explain your situation a little better - please state what happened (before the disappearance of your balance), what where you trying to do, did you recently logged into any suspicious site? Etc.
And also provide your account id [so that bcgame support can have a look into your account], make sure you provide all informations that you know would be helpful in resolving your issue.
I have already written to the representative on the forum in PM. I played on USD fiat and received a bonus for turnover in BCD currency. Switched from USD fiat to BCD currency, check what bonus they gave.
When I decided to return the USD fiat back, as it turned out, it simply disappeared from my account and, accordingly, the money also disappeared (just don’t have the USD fiat option in my account anymore).
In history, the last bid and remaining balance shows 144 dollars. Support in live chat requested screenshots with the history, it seems like progress has started.