Topic: BC.Game SCAM: cancelled bonuses and revoked $150k+ USD balance on my account (Read 1303 times)

Hi

No problem, I am not going to and wasn’t ever planning on playing at BC again.

Doesn’t change the fact that my account was promised to be normal and is now suddenly locked without warning. I do not want to play at BC or am asking for it to be unlocked. You don’t have to worry about that. I’m just putting this out there.

BC.Game stated they have acted within their terms and condictions (which is perfectly well). They clearly think it is the end of the matter and it seems the best way forward is for both parties to avoid having anything to do with each other.

If the BC.Game team have decided to lock your account again or remove all balances then my advice for the best course of action would be for you to stop using their website. You have stated you are playing at other online casino and gaming businesses therefore you should forget about playing at (and depositing funds in) BC.Game.

That doesn't make any sense. My balance was completely revoked before they opened my account. There was nothing to withdraw. I was told I could deposit, wager, and withdraw normally. Now all of a sudden my account is locked again with no prior warning even though I was told I could play normally. Of course the balance and pending bonuses were 0, so I didn't suffer any losses this time around, but if I had been wagering and playing it would have been the same situation all over again.

Feel free to give me a refresher course because I might be wrong, but wasn't your case ruled out by CG and AG that BC's action is justified as you violated their ToS? As such and with that as reference, isn't it quite possible that they previously opened your account simply to allow you to withdraw your funds, and now that you have nothing left in it, they lock it again without making you suffer any financial damage?

This is true for any casino and pretty much any case, and so any casino can technically void any bets or bonuses for any reason. It's all up to the casino's discretion in the end. If the casino wishes, they can do this on every account from the casino with no repercussions.

Again, like I have said before in this thread, this is no longer about me recovering my funds. I just wish to present all the facts of this case so anyone who reads this thread can interpret it as they wish.

I am playing on other casinos, there is no problem with that.

I just wanted to bring to light the fact my account was locked after BC said they only voided my bets but that the account was fine and I could wager normally, which seems suspicious from my perspective to say the least. I am not asking for any actions to be taken, nor do I think any action will be taken. I am just presenting facts from my side so anyone who reads this thread can interpret it as they wish.

I have gone through most of the thread to get an understanding of what the complaint and alleged scam accusation was about. For me, this is what it comes down to: the OP signed up to the BC.Game terms of service when he became their customer therefore if they allege their customers have taken advantage of loopholes to abuse their system they will void bets.

Well, they cleared the accusations against them quite promptly and restored their reputation quite nicely. So far and currently, I don't see anything that should discourage me from renting my sig to them. I can assure you though that my stance on this case is still the exact same as how it was weeks ago.

Now, considering the fact that you barely use them in the past, there's currently no fund or anything left inside the account, and you have a concern of them blocking your account again in the future, wouldn't it be better to leave them for good, then? You're a high roller, I believe you'll easily find other casino to place your bets.

I see you are now with BC.Game.. that's interesting...

I may or may not reuse it. I am obviously not going to use it if BC can just decide to lock out my account at any time for no reason.

I am not talking about automated as in it's closed due to inactivity, what I proposed was a possibility that their security system did a sweep and tripped upon the same old flags that used to lock you out of their platform, not knowing that it's been settled. But that's just my speculation, it'll be best to wait for BC's explanation regarding this.

But... if I may know, will you even re-use the platform when or if you regained access?

Yes, you are correct, there are no funds.

I really doubt it's automated because it's not standard to just shut down accounts that have been inactive.. I have accounts on other casinos that I haven't touched for 1 year+ and I can login just fine.

I'll try to notify their support about this and get them to take a look into it from their side, it's probably their automated system locking you out again instead of them intentionally doing so. Am I correct that currently there is no fund left on that account?

edit: reuploading your image because the original are somewhat unable to be shown

They probably just dirty that you skemmed TF out of them.
🤣
Just own it now and be proud, you did it pretty well. Opportunism at its finest. But I'd ban you after that too if I was them.

Yep.

Here are the screenshots of what happens when I try to login or reset password:

https://talkimg.com/images/2023/12/25/IIIxZ.png
https://talkimg.com/images/2023/12/25/II368.png

Can you provide screenshot to back up this claim? And I understand you didn't use the account at all, you left it untouched and few days ago, you checked it out of curiosity and found it to be locked?

Not that it matters since the balances were revoked on my account, but as of a few days ago (not sure exactly when), my account is again banned/locked out of logging in with the same error as before.

This further proves my previous point that they only unlocked my account and told me it was "normal" in the hopes that I start playing and making bigger deposits so they can lock my account again and take away the balance probably with the excuse that it was part of my bonuses that they have a right to cancel. Whatever your stance is on the main case, this seems like a scummy thing to do to tell me the account is normal only to lock/ban it later with no warning. Good thing I didn't deposit and continue playing.  

The negative feedback those were added by me are now gone. I don't see there are any reason to have any now. You have done a great job holydarkness. @BC.GAME, it takes a lot of courage to take a step to clean wrongs, you did well in there.

Updating you both with the aforementioned case of Vainica, in case you both did not follow the thread and thus missed the follow-up I just made. The case was closed [verdict: rejected] by the request of the OP. With this, I think there's currently no more active case against BC.

OP, sorry to have a quite OOT post.

Both Casino Guru and Ask Gamblers closed the cases and sided with the casino on this matter. The only option you are left with is contacting and sending a formal complaint to the license issuer and regulator. In BC.Game's case, it's a Curacao license, like 99% of all other crypto casinos. You can find the needed information at the bottom of the casino's website.

The BC.Game statistics page is very badly done. It summarizes the bets together in a very weird format and doesn't include all of the bets (instead of grouping all the bets in the same crypto into one number, it shows chunks of bet totals in various sizes, so you will see both tiny and huge sizes in the same crypto). You will see smaller bets on other high rollers' profiles as well if you check them. Just go to the daily leaderboard page and click on anyone and you will see the same thing: https://bc.game/exclusive/daily-contest. It's also not in chronological order as you have hinted. Ask anyone who has played on BC.Game and paid attention to the statistics page, they will tell you the same thing.

I have shown some of the bigger bets I have done in stable coins here before (50k+ and 100k+ bets). Here they are again:
https://talkimg.com/images/2023/11/27/NZaY9.png
https://talkimg.com/images/2023/11/27/NZuAa.png

And also bigger deposits I have done in normal cryptos (note these are before I started to deposit any Azuki) :
https://talkimg.com/images/2023/11/27/NZX8N.png
https://talkimg.com/images/2023/11/27/NZS2l.png

There is no reason to doubt my legitimacy as a high roller. I have bet tens of millions of dollars on many other sites, not just BC.Game, and as a high roller myself who have also talked to numerous other high rollers some of which have wagered close to a billion, we do care about VIP levels and rewards. Of course this depends on your definition of a "high roller", but I highly doubt most of the "high rollers" you have talked to wager nearly as much. As for your hypothesis, all I can say is you can't base it on the bet summary page of varying bet sizes on BC.Game because it's done very poorly.

That being said, I am not surprised at the rulings by the arbitrators. Any online crypto casino puts in their ToS they can revoke any bonus amounts for any reason. This is essentially what they did. If you deposit 100k into a casino, wager say 20 million, get 100k in bonuses, and end up with the same 100k balance, the casino can technically deduct your whole balance for any reason and not violate their own ToS because it's technically a bonus. It's all up to the casino in the end even though you might have never wagered the way you did had it not been for the bonuses. I just want everyone to be aware of that.

Hi, I guess with OP's case being ruled by BC as invalid and they agree BC has the full right to void OP's winning, all of the cases in my previous summary is resolved. I'm attaching the updated summary at the bottom of this post, and I think it'll the end of this "phase", if there's another batch of situation, I'll make a new summary [given updating them means I'll also update other summaries I made on other threads, and that's... driving me toward insanity, LOL]

My insight for this case, I think there are some discrepancies with OP's narrative. Some are hinted on my posts on this thread, but to mention some more: OP said he's a high roller, but his betting history from page 10 to 3 [the order was from the oldest to newest] shows a rather small value. He's also put some interest in advancing his level by wagering some NFT he had lying around, though it is not a sure thing, I rarely encountered a high roller who mind much about their rank in a sense that they deliberately trying to raise it by wagering on low. Not necessarily conclusive, anyone can do whatever they want and they have their own preferred activity, but I just find them... odd.

Interestingly, his bets only increases with the lastest the mAzuki [page 1], as shown somewhere on this thread. His bets on page 2 were mostly 4 digits, and jumped to 6 digits with mAzuki, I think it's quite plausible to amuse an argument that he noticed the difference in value, thus depositing more Azuki to reap benefits from price difference, in charge-back bonus.

While for vainica's case, I am currently overseeing that one as well, but I think it'll be wise to wait until the dust settle before we can make any conclusion. The most recent situation suddenly brought too many parties, one claiming this, only to be rebutted by other saying that, then another come with different accusation, and then silence. I think it'll be best to wait until anyone make a move before we can learn about what truly happen with vainica's case.

---

Ahh... with several consideration, I am removing the neutral feedback as well.

---

Since a third-party arbitrator has denied OP's claims and the casino has resolved all other open cases that holydarkness linked to previously, I am removing my negative tag from BC.Game.
BitcoinGirl.Club mentioned a new case, but I haven't looked into it. My negative feedback is, thus, irrelevant at the moment so I am deleting it.

@holydarkness, I see all other cases were solved except the OP's one. Any development you have in mind?  I have not followed the progress for last a week because I was having a break.
I received a PM to check a new case too. I am considering to remove the tag I left but before I do I would like to take some more time to ensure everything is in the right order.

BC.Game Support, thank you for messaging me about removing the tag I left.

We've thoroughly investigated the matter, providing comprehensive bet and transaction histories to Casino.Guru for their review.

Casino.Guru's investigation led to the rejection of the case (Here) after a thorough review of the provided bet history and transaction records, determining invalidity of this case.

Casino.Guru have found the actions taken by us to be within our terms of service and also general ethical grounds.

Thank you for your understanding and patience throughout this process.

Of course I was seeing when my VIP levels increased and such, but I am a gambler not a mathematician. I did not calculate to the dot how much progress I would make. I just wagered it on auto and got however many levels I could.

As for your second question, there are two things. First, gambling it on BC.Game was a way to liquidate them just at a lower value (didn't know about the price discrepancy at the time) since you get bonuses when you wager, and since I wanted to advance my VIP level at the same time I figured I would just put it on auto on BC.Game. This was of course without knowing BC.Game would cancel my bonuses and lock my account. Secondly, without trying to sound rude, 500k is barely a significant amount of money for me. To that you might ask why then am I wasting time chasing 150k in this case. For me, it's not the amount in question but the fact I got scammed. I don't like getting scammed. I would be doing the same thing if it were 15k or 1.5k or even 150. Again, without trying to sound rude, imagine a normal maybe slightly wealthy gambler depositing a few grand in NFTs to wager it thinking he would get some back at least in bonuses and also advance his VIP levels. You wouldn't bat an eye would you? That's the equivalent for me.

I notice you have a tendency to exaggerate claims and twist facts. This does not help your case at all and only cements the status of your team here at BCT as a PR/marketing stunt by BC.Game so people can go "Wow, look at BC.Game solving all these cases!", when as a lot of people have suspected you likely have only solved the public cases (and only smaller ones at that; mine is completely unresolved whereas dplay's is only partially resolved) here and probably ignored all the private cases we don't know about.

Here is a list of things you have either exaggerated or made "preposterous claims" as you say:
- I clearly remember starting to deposit Azukis in mid October and getting my account locked in end of October. So this means it was only half a month or less and not a whole month as you claim.
- You repeatedly claim I'm 550k in profit which I know for a fact is not true. Again, I wish I can prove this by showing my deposit/withdrawal history but your site only keeps activity for 60 days.
- Initially you threw around some numbers and claimed 99% of my wagers were in Azuki and in 1.01x, neither of which is true and has been disproven.
- When I showed my bigger bets (which were only in regular crypto), you realized I did in fact wager normally in regular cryptos and went on to claim that I gambled normally from bonus funds I received from wagering Azuki. This turned out to be a lie because the bets I showed were before I deposited any Azuki at all.  
- You threatened to pursue legal actions and claimed you had legal grounds when you clearly don't and won't do anything legally. I have seen you make similar threats in the past in other cases (was an old post by a guy named Oinker or something). This was probably an attempt to scare the player so they give up on their case.
- You claimed I continued to make low risk bets after receiving a warning. This is again a lie. As I showed in my screenshots with my host, I followed your instructions clearly and instead still got punished.

Ok, umm... two things, if I may be frank;

One, you told us that you're trying to advance your level, and here --again-- as quoted above, that you want to see how far certain assets takes you in VIP progession but you're not keeping track of that progress itself? How? Sorry, but I find both statements to be a bit contradictory.

Second, you have 500,000 worth of assets lying around that you want to get rid off? Not liquidate, not trying to make some profit out of them, you buy them and then one day you want to get rid of them, thus sending them to your BC account with full intention to lose them? 500,000 USD?

It's preposterous that you claim that you haven't noticed how fast your VIP level has progressed for the entirety of a month's duration.

The information was shared to them privately, what's visible to the public is only the comments.

I am aware of the price of Azuki, but I always gamble in the units of the crypto or NFT itself, not USD. The first time I switched to USD was to take the screenshots for this case.

That being said, I never really paid attention to how fast my VIP progression went or did the math on how much in bonuses I would accrue. It was more along the line of I got these NFTs lying around that I want to get rid off. Let me deposit them into BC.Game and put it on auto on originals games and see how far it takes me in VIP progression.

Thanks for the detailed explanation.
Have you shared this information and proof with the Casino Guru team? I know you said you did, but in the thread (https://casinoguru-en.com/bc-game-casino-player-s-withdrawal-is-delayed-and), your reply is still being awaited, and the countdown shows a little under two days remaining. Maybe their specialist, Peter still hasn't taken a look at the data to update the topic and confirm that you sent the proof that they requested. 

VIP and wager progression are always calculated at USD value, you are correct. The user also has the ability to set their balance view to USD, to keep track of their balance's USD value.

OP, this has been bugging me since the first time you mentioned it [yes, some of us actually read and make note]. If you don't mind to chase my train of thought:

Since you deposited Azuki into your BC account, it'll imply that you owned them elsewhere, which means you bought them elsewhere, which means, you'll have a rough knowledge of their price. Doesn't have to be precise as you doesn't necessarily have to follow its price movement, but I think it's safe to assume you have a rough knowledge of its price, especially as you owned an asset that equal to 500,000 USD of it, much like if we suppose I hold 1 ETH, though I didn't chech them periodically, I'll know that when it reached 10,000 USD, it's been multiplied many folds.

Based on BC's explanation, I understand that you're accused of bonus abuse with Azuki NFT, where they made a 3.2 price difference, which you claimed you're not aware of it, the price difference. But, isn't it quite unlikely to go unnoticed? That from every bets you did with Azuki, you earned a lot of BCD [which, last I check, equals to 1 USD] more than you should have earned if the rate they have is roughly the same with the rate when you bought them.

Not only that, you also said that,


Shouldn't it be hard to go unnoticed too, especially for someone who wager specifically to advance their level, that when they wager with certain currency, their progression goes a lot faster?

BC.Game Support, please clarify this: the progression of your member's VIP level are based on their wager, converted into USD? So suppose I gambled my Azuki and ETH, the progression of my level is dependant on the current rate of that Azuki and ETH? Or is it dependant majorly by other factor?

Actually, you were the one who threatened me first with "we have the legal grounds here to pursue you". You don't and won't. I also told you I currently won't either on my end because the amount in dispute is not worth my time + legal costs. I also have stated before I am not expecting to get my money back (but this does not mean I am giving up on my case), but you also can't prevent me from presenting facts and my side in this case so that other current and potential players are aware of this.

Again, we've acted within our terms of service, which you agree to when signing up on our website. We reserve the right to void bonuses for users who're taking advantage of them to abuse our system. You have no case here; you can continue to keep threatening us as you wish. 

I have wagered under many different multipliers, not just 1.01x and 1.02x. The 1.01x and 1.02x take up a larger portion of my wagers because I was using it to advance my VIP level, which as far as I am aware of is not disallowed on your site since you were and are still able to play 1.01x and 1.02x on your site. Again, I don't know why you keep claiming this, but I am not up $500,000 profit. You need to learn to read. Your total deposit and withdrawal numbers are either wrong or didn't include the Azukis I deposited which would add up to around 500k, which would make me only slightly in profit (the exact amount I'm unsure of because your site doesn't display activity past 60 days, otherwise I would have uploaded all my deposit and withdrawal history here). It's also ridiculous to think your actions are justified simply because I am not down in money. Lastly, funny you bring up about warning me. I was informed by my host not to play 1.01x and was told anything over 1.01x is fine. I followed your exact instructions and was instead faced with more punishment (bonuses cancelled and later account banned) a week later. I will link the conversation here again.

https://imgur.com/43ocbuJ
https://imgur.com/liV5WKO
https://imgur.com/pjuMOHY
https://imgur.com/t4HYhz7

You do not have the legal grounds to pursue me. Try if you want. You might think I am just another player, but I have enough financial assets and connections to hire just as good if not better lawyers than you. I have the legal grounds to pursue you but am choosing not to currently because the cost in legal fees and my time spent outweigh the eventual sum I will reclaim. You even admitted just now "the bug was your mistake".

• You weren't aware of the bug, and yet chose to wager only 1.01x and 1.02x to abuse the bug?
• You weren't aware of the bug and pocketed $500,000+ in bonuses?
• You weren't aware of the bug and continued to wager on low multipliers despite being warned?

None of what you say makes sense, I also fail to understand why you claim you've been punished when you've already profited $500,000+ off the bug.

We've provided the relevant information to the third party arbitrators already. We also have legal grounds here to pursue you for the funds you've profited by abusing us. We're choosing not to, simply out of kindness and acceptance that the bug was our mistake.

It is not a sign of abuse just because I wagered in Azuki when your site had an internal error. I wasn't aware of that and just wagered normally. Your site miscounted the wagers and is now choosing to retroactively punish me for it. It makes no sense from my perspective.

This is very self-explanatory, but I can go into further details for you.

OP created his account on August 31, 2023.



From the 31st of August to the time of the creation of this thread (8th of November), the peak Azuki floor price in dollar terms was $9,010 (data taken from CoinGecko).

OP had wagered 3,982,254.26 mAzuki, which translates to 3,982.25426 Azuki's (Can be viewed on his profile).
This equals 3,982.25426*$9010 = $35,880,110.8826.

As mentioned by the user @Mahdirakib above:

• His wager in non-NFT currencies amounts to around $7,000,000.
• His wager in Doodles amounts to around $4,800,000.

Summing up all this gives us a grand total of $47,680,111 wagered. So where's this other $80,000,000 the OP has wagered come from?

It's a clear case of abuse—a very self-explanatory one at that—but we've shared the information privately on the platforms where the complain has been raised only, simply due to our security policy.

I would also like to ask the BC.Game forum representative if they can post some evidence in this thread to back up their claims that they had listed Azuki with more than a 3 times higher price than it should be? They will probably be sharing it with CasinoGuru and AskGamblers, but I don't believe it's sensitive information that shouldn't be posted publicly. 

The win ratio proves that OP was playing on a low multiplier to make the wager only. Perhaps, most of his bets were placed in 1.01×. That's why the total bets and win ratio is like this. To be frank, gamblers use this payout to get the bonuses by making the wager easily. The key fact to calculate the bonus was OP's wagered amount in USD value. He has wagered almost 6.9 million in BCD, USDC and USDT. All these are stable coins. So, his wager was equivalent to $6.9 million in those 3 coins. Therefore, his total wager amount is around $7 million in all those crypto (including LTC, ADA, ATOM, etc).

Let's look into his NFT wager now. I would like to ignore the wager of mMeka and mDegenPass as the amounts are small. OP has wagered 1,432,262 mDoodles = 1432 Doodles NFT. Currently, Doodles price is around $5k. And he has wagered 3,982,254 mAzuki = 3982 Azuki NFT. Currently, the price of Azuki NFT is almost $15k. The price of both NFTs have increased a lot for the price rise of Ethereum. Let's assume the average price of Doodles NFT and Azuki NFT was $3.5k and $11k when OP placed his bets. So, he wagered

• 1432×3500 = $5+ million in Doodles NFT
• 3982×11000 = $43+ million in Azuki NFT

But BC.Game had listed the Azuki price as 3.2× higher than it's regular price. As a result, his $43 million wager counted as $137+ million for the price listing error. And OP got huge advantages in bonuses for this error. Now you will be able to make the actual ratio of his wager in Azuki NFT and other coins (including other NFT). And it is, Azuki NFT wager : all other coins and NFT wager = 92:8.

Hmm... that's odd, I can access the statistic here just fine, all 10 pages of it. As a reference, UID is 19133719, I deliberately crop the screen with the UID on the address bar visible to prove that the data pulled was indeed OP's. Below is page 1 and 10, I have all 10 of them archived in form of screenshots in my device, but in case it's a sensitive data, I'll just show page 1 and 10 to prove that I have access to all of them,



I compile them in a spreadsheet [yes, manually, I'm not that tech-geekie, it just took me all morning] and made a summary of them as below



Am I correct to look into the "bet" tab and not "wager"? If so, in short, OP's betting ratio between coin and NFT was 2:98. But since we're at it, in case anyone curious, the win and wager ratio will respectively be, 1.5:98.5 and 56:44

At the moment, we are waiting for the BC.Game team to supply the 3rd-party arbitrators with the requested evidence that shows there was a discrepancy in the allocated Azuki NFTs, that the majority of the player's bets were in the mentioned NFTs, and lastly that he was aware of the casino's mistake with the token allocation. If BC.Game can provide that and 3rd-party meditators accept the evidence, it will be enough for me not to think that the OP has a valid case here or that the casino is at fault.   

They copied and pasted their response here word by word. Didn't even change the reference to BCT lol.

Apology for missing these two

I was relying on their post when it was already submitted

Checking your case on Casinoguru I saw this, let's see if their response is similar to what they responded here if it's the same then the case will marked unresolved, and it's up to readers to interpret the case, so its up to players to play at their own risk

By third-party arbitrator do you mean AG or CG? I have already opened cases on both, but BC.Game is not responding on either except for their claims here which are lacking in evidence.

Of course I wish to pursue this as much as I can. I am just saying I'm not hopeful I will get my money back, but this does not mean I wish to give up on my case. Otherwise I would have never posted here, opened cases on AG and CG, and continued replying. I could care less about their reputation after having more than 150k taken from me. Also, there is no allegation of cheating that I am aware of. They are claiming I am an advantage player only because I happened to unknowingly wager in a currency they had an internal bug in. I played on their site within their rules and even changed my gameplay following their instructions.

BC.GAME offers a third-party arbitrator that is if you wished to pursue this case does this mean by posting this, you do not want to do that and it will end as it is
$150k is such a huge money that's a lot for an average gambler, but it is not the money but the allegation of cheating that you committed as we all know, no casino will drop how their system works that is supposed to track cheaters,  so they offer a third party arbitrator.

Anyway, it's your choice not to,  this thread so far is a case of he says they say, and it depends now on the reader and how they interpret this allegation but this somewhat will harm BC.GAME reputation.

I do not follow every one of BC.Game's cases religiously nor do I know any communications and transactions you have had with him as it's not my case. That is your job not mine. I just briefly took a look and saw his claim amount was 8 BTC, and you have paid him significantly less than that. Either way that's another case entirely, and I don't see why we are talking about it (you are the one who brought it up, not me).

Most high rollers hide their statistics for privacy reasons. This is common, and it is absurd if you want to use that to prove your case. 90% of high rollers would be "guilty" by this measure just because they hid their statistics.

So now you changed your story from "I used my bonus funds gained from exploiting your site to gamble regularly" to "past deposits and withdrawals don't matter". First of all, I brought up past deposits and withdrawals because you did and claimed I am 550k in profit, which is not true at all. Secondly, I cannot show my entire withdrawal history because your site either doesn't keep or let you view history past 60 days. This used to be not the case, but for some reason now all activity past 60 days is not viewable.

Again, you can say whatever you want, but you have failed to provide sufficient evidence that I was as you say "knowingly exploiting" your system. I did not create multiple accounts. I did not count cards, hack the system, or do something of that nature. I simply deposited and wagered on your site as you allowed me to do. If that somehow makes me an advantage player because I happened to wager in a currency that your site had an internal bug in, then you can really say that for anyone and for any reason and take their money. I am not expecting to get my money back at this point, but at least people can be aware of this.

Please check your facts before you claim absurd things: He had already withdrawn 2.5 BTC, and we compensated him for the further 4.6 BTC he was owed. He is not at a net loss, he received his deposit back.

Again very convenient that you've hidden your wager statistics from public.

No idea, why you think past deposits and withdrawals are relevant to a case of recent abuse. You can show the forum your withdrawal page (Showing your past withdrawals).



We've completely acted within our Terms of Service

If you still wish to pursue this case, you can do so with a third party arbitrator, as we've mentioned. We will be more than glad to provide the arbitrator with your betting and transaction history.


We are choosing not to engage with this case anymore here.

That page does not work for me, but great if it works for others.

I did not defraud you. I only played what was allowed on your site without being aware of any bug or exploit. Such bugs on your site are your problem not mine. You do not have evidence I intentionally exploited this bug and "defrauded" you. Are you going to claim everyone who wagered in Azuki (which is probably a lot of people since I got that damn NFT on most days on the wheel instead of actual crypto) while your site had this error was exploiting you and take their money too?

I am also not 550k in profit. Either you missed the NFT deposits as I mentioned in my reply (learn to read) or you are lying. I am not able to show my entire deposit and withdrawal history because your site started deleting all activity more than 60 days prior recently (how convenient). Also the statement that "I used the gained bonus funds to gamble regularly" is a complete lie. If you actually checked the dates of the wagers and deposits that I posted, those wagers and many of the larger deposits were prior to my depositing any NFT at all.

You can choose not to compensate me, but doing so will make you the scammer/person doing the defrauding, not me. I also don't know why you are bringing up dplay's case. Last I checked 8 BTC is is around 300k not 170k. Also I recall him saying he got paid in USDT instead of BTC even though BTC has risen recently (but if you have decided to make that up, good for you). So let me help rephrase your last sentence to actually what you want to say. Instead of "We've paid $170,000 to dplay, but we will not be paying a single penny to a user who systematically abused a bug and our bonus system to make off with profit exceeding $500,000+", you really meant "We've paid $170,000 to dplay even though it should have been $300,000 only because he is at a net loss, but we will not pay anything back to a user we defrauded because he is slightly in profit. We will claim he exploited our site without evidence because he happened to wager in Azuki and also say his profit is much larger than is actually is. Let's call it 550k."

Over 95% of your total wager was in mAzuki. And no, not just the first page but your entire wager statistics have been shown. We've linked it for everyone's convenience above if you haven't noticed already. Here.

You were not punished, you successfully made off with $500,000+ in profit by exploiting the bug and we haven't pursued any of that. We only confiscated the pending bonuses and balance that you've gained by abusing our platform.

You've used the mAzuki price bug to gain bonuses by wagering and used the gained bonus funds to gamble regularly. These are the deposits and withdrawals in other currencies you keep mentioning.

Feel free to pursue this case on third party complaint sites such as Casino.Guru or Askgamblers. But you will not be compensated for defrauding us. We do not believe any independent arbitrator would side with you in this case as well. We've paid $170,000 to dplay, but we will not be paying a single penny to a user who systematically abused a bug and our bonus system to make off with profit exceeding $500,000+

Apologies for the delay. I was away for Thanksgiving.

The reason I didn't reply before is it's impossible to do what you guys are asking and pull the entire betting history. I have hundreds of thousands if not millions of bets on BC.Game, and it would be virtually impossible to pull all of it and show it here.

As to exactly what % of my bets were in Azuki, I have no idea, but I do know that I have wagered plenty in other currencies. It was convenient of BC.Game above to show only the first page of the betting history which is only Azuki, when there are 10+ pages to follow on that page with plenty of other cryptos. I will attach the second page here and some screenshots of bets and deposits I did in the past (also for some reason BC.Game now deletes all deposit/withdrawal/betting history more than 60 days ago+; it is "interesting" to say the least...). It is however true that on average I wagered lower risk and smaller but more numerous bets in Azuki to advance my VIP level, but I was never intentionally exploiting. I only did what BC.Game allowed me to do and was not aware of any price discrepancy as I wager in crypto not fiat (but I changed to fiat to take the ss so it's more interpretable). Moreover, from my perspective my bets in other cryptos were way bigger because I had much bigger and riskier bets (see screenshot below where I lost 150k in about 10 seconds doing 50k bets and another 150k bet. I have never done this in Azuki and don't even recall making a bet over 5k in Azuki.

In addition, with regards to BC.Game's statement, I would like to clarify I'm not $550,000 in profit. Those deposits and withdrawals numbers most likely don't include the NFTs I deposited which is around 40 Azukis which would be around 500k. Secondly, I did not intentionally exploit anything on the site. I made one account and played on this only one account on BC.Game. I deposited and wagered what your site allowed me to do and even changed my betting patterns when you gave me a warning. I should not be punished for any mispricing or internal error on your end that I was not aware of. I did not even say anything when you turned my 10k deposit bonus into 100 like in the other BC.Game complaints which you say you resolved (again, very convenient to resolve the cases with much smaller amounts involved and claim my case is abuse).

https://talkimg.com/images/2023/11/27/NZaY9.png
https://talkimg.com/images/2023/11/27/NZuAa.png
https://talkimg.com/images/2023/11/27/NZwEo.png
https://talkimg.com/images/2023/11/27/NZX8N.png
https://talkimg.com/images/2023/11/27/NZS2l.png
https://talkimg.com/images/2023/11/27/NZA5T.png

OP, you have something to say about this? I've been watching your profile and am completely aware that you're online from time to time, but never address my question for your betting history, whether it's true you bet mainly in mNFT or not. BC.game provided it for us [well, technically it's available for public, since the history is not set to be private], and what's provided here put some truth into their statement.

The user in question wagered approximately 3,978,346 mAzuki, which equates to roughly 3,978 Azukis, with 95% of the user's total wager ($130,504,511) in mAzuki (can be viewed here). Their extensive betting in mAzuki resulted in earning bonuses exceeding $550,000.



The user's statistics are as such:

• Total Deposits: $983,508.74
• Total Withdrawn: $1,560,626.22
• Total Wagered: $130,504,511.69

However, upon closer review, we discovered an error causing the Azuki price to be inflated by 3.2 times its actual value. This oversight allowed users to exploit the system by betting on low odds and receiving 3.2 times the bonus, effectively creating a scenario where they couldn't lose. This exploitation undermines the fairness and integrity of our platform and constitutes misuse. As a response, BC.Game took immediate action to resolve the situation. We closed the user's account and confiscated the remaining funds and remaining bonuses acquired through this exploit.

It's important to note that we didn't inform the user before closing the account to prevent attempts to withdraw the funds. After voiding the remaining balance from the bonuses, we reopened the account, which was free for him to use. The user was fully aware of what he was doing, has withdrawn over $550,000 in profits, and is free to keep those funds; however, we won't be honoring any of his unclaimed bonuses or claims. Here is a screenshot of the conversation:





We want to emphasize that such actions are taken to maintain fairness for all users and to uphold the principles of responsible gaming. With this newly built support team solving cases on forums, we have solved and paid back four legitimate cases so far, but as this is a case of abuse and will not be tolerated, there will be no further action taken.

We will be able to see the wagering statistics of different coins if OP makes his gambling statistics public. Currently, his account statistics are hidden for his privacy settings (see his profile). @OP, Will you unhide your statistics so that we can check it out and verify what BCgame team has said?

The main point is that the user was making profit from the price error. BCgame system was calculating the AZUKI NFT wager 3.2× higher in USD value as they made a mistake to list the price.

Someone successfully profited from your platform does not mean that you will start confiscating their balance. This does not help your case, it makes the situation even worse and send the message that you will not pay your players if they starts profiting.

Does this mean their claim that your bets are mainly in Azuki NFT are also incorrect? That you've also made plenty of bets in other currencies, from your own deposit? Is it possible to pull a betting history from your profile to back this up and disprove their claim?

BC.Game :

Thanks for your random appearance. You keep peddling these random excuses, there is already a red flag attached to your name on the entire forum. Everyone here is lying and you are the only honest rep on this forum. Maybe you will return in two weeks with some new mystroius scam you have uncovered.

Good luck! its just a matter of time........

I was not aware of or warned about this exact NFT issue. I was simply warned about wagering 1.01x before my account was frozen, to which I followed the warning. It is not until after my account was completely locked that my host told me my wagers were counted incorrectly, but she never stated how or why.

I was not aware of this discrepancy and did not "solely wager to accumulate BCD bonuses". You can't make such conclusions just because I deposited NFTs and received NFTs as part of YOUR Lucky Spin rewards; I could have received USDT and other cryptos on the wheel, but you chose to give me NFTs. I have deposited way more in USDT and USDC on your site, and if you have actually checked my account, you can tell I have had multiple streaks of $200,000-$300,000+ losses in USDT and USDC. In addition, I have played a variety of games and lost in them like live blackjack, limbo at 1.3x - 1.5x or higher, and occasionally slots and live game shows, not just 1.01-1.05x as you claim.

I should not be punished just because your site had internal errors that had nothing to do with me. I only wagered what your site allowed me to do and even followed through when my host told me "not to wager too much 1.01x".

"Reinstating" my account while revoking my balances and locking my tipping and withdrawal functions does not mean anything. You might have as well not "reinstated" it at all.

Oh! Great, you finally here. I've sent you several PMs regarding open cases against you, I believe i don't have to mention each of them again. If you need the list though, you might find this helpful.

Moving on and focusing on this case, as you claimed that OP omitted crucial information, that his account was frozen due to the bonus abuse [by using that mNFT] and he fully knows about this, how sure are we that he knew? Had he been informed by his host that he had a problem with as you described above instead of having a low wager? Because based on his screenshot, your host just told him that his problem was with the wager, not with the mNFT.

On our platform, players can deposit certain NFTs and break them into 1,000 pieces called mNFTs, which can be further merged or broken as the player wishes. We also offer Lucky Spin rewards, where players can win these mNFTs as part of their bonuses, available daily and upon leveling up.

The user in question received numerous AZUKI mNFT rewards and predominantly used them for consistent low-odds wagers, primarily in the range of 1.01–1.05x. While such wagering patterns might not raise concerns in small volumes, in this case, over 99.9% of the user's gameplay followed this pattern, essentially bypassing traditional gambling.

It's crucial to mention that the wager rewards are provided in BCD, which is paired with USDT. The extensive wagering with AZUKI translated to over $550,000 in earned bonuses.

However, the primary reason for confiscating the user's funds was the discovery of an error in our AZUKI price listing. We had mistakenly listed it 3.2 times higher than its actual value, resulting in us awarding the user 3.2 times more rewards than they should have received. The user was well aware of this discrepancy and continued wagering with AZUKI solely to accumulate BCD bonuses. The player could not lose here and was essentially printing money.

In summary, this is a clear instance of bonus abuse, and consequently, we confiscated the remaining balance in the player's account. It's worth noting that the user has already profited significantly from their actions, amassing multiple six figures of profit that have been withdrawn.

It is surprising that they are attempting to raise additional claims on third-party platforms like BCT, with crucial information omitted.

As of now, the user's account has been fully reinstated and can be used in the usual manner.

You can rest assured that the community has been warned. GekkeBelg's flag against them is active, they have a nice red banner above every thread they had. Several DT and I also left a negative feedback as a warning to others.


Did you perhaps referring to this? If you were, it's not the site being sold per se, it's someone claimii they got the script into their hand and were offering it for sale. It smells fishy, though.

Where did you get this rumor? If this is true then they bought this platform to scam their existing players the new owners do not know how to handle a gambling operation so they resort to scamming their players for their ROI and to make a profit as well, this is a well-planned scam, if this is true and their's no documentation that there is a transfer of names coming transmitted to the license issuer then the former owners are liable to what the new owners are doing.

Thanks for the recommendation. I just changed the title. While it's not looking too good for me and the others with similar complaints since it does look like BC.Game's plan is just to ghost us, the least we can do is warn others about this site. It's unfortunate what happened to this site and how much it's changed over the past few months. I have heard rumors of the site being sold and new owners taking over, perhaps that is why so many issues are starting to pop up when this used to be a reputable site.

BG.game just wants to prolong the issue they are buying time maybe for the complainants not to continue or get tired of the complainant but hey these people are fighting for their rights because they legally win it, unless BC.GAME can prove that the complainant is cheating, on the other threads here in Bitcointalk about B.C.game they totally ignored the complainants, justifying the community's marking them as scams.
So like my recommendation on the other thread, it's better to attach the word scam in your title this is to populate the research about BC.game scam in the search engine.
We have to do what we have to do for the sake of the community of gamblers, who have been hurting when a casino that used to have a good reputation suddenly turns into a scam site.

Unfortunately it seems like BC.Game is not responding on those sites either.

They timed out on AG without a response, so the case was marked as unresolved. On CG they also timed out but I think CG decided to extend the timer by another 7 days for them to give a response.

I read the first page comment. I just re-emphasized it since his concern can’t be solved here while he seems focusing too much on solving his case here. I mention both AG and CG because I knew that he already file his case there.

No matter shit show we do here. There’s nothing to do here unless you are part of Bc.game who can look at their records and present it here for public judgement.

Then I suggest you to write to the arbitrator and explain about this [I didn't see any mention of this on your case in CG or AG], they argued that it's revoked because you abuse the bonus, but the screenshot of a statement made by your host clearly informed us that they initially consider it OK to wager anything above 1.01x, so it shouldn't be considered as an abuse, given you play by their rule.

They claimed it was "bonus abuse" and that what I had on the account was part of the bonuses I received and that they had a right to revoke that at any time, but keep in mind I have wagered a lot of money on BC.Game for a long time, lost a lot of money, and accrued probably close to 900k in bonuses total (a big part of which they didn't pay) which helped cover a big part of that loss. So technically I guess whatever balance I had as long as it's below 900k they can always say they had a right to cancel it since that's how much in bonuses I have accrued over the whole history of my account, but I also would have never wagered the way I did and lost money if I had known all the bonuses were going to be cancelled.

To put it another way, say you are the player and have gambled consistently on this site for a long time. You deposited, wagered, and withdrew. You are net down money but over the course of your account you have accrued 100k in bonuses. Then suddenly one day after you deposit 100k, your account gets locked, and three weeks later your balance is revoked because they have decided to retroactively cancel all your bonuses. That's essentially what happened to me.

Did you ever discussed with your host [or other BC's representative, perhaps] or had they got a chance to explain why all of your balance, including your account balance, was revoked? I didn't see it being talked about in your screenshot.

Yeah doesn't any sense to me why they would unlock my account with balances revoked and withdrawal/tipping still locked. Seems like a way to bait me into depositing to lock out more funds from me.

Also my host pretty much admitted they were lying about why my account was muted (see ss below). They initially said only my tipping was locked since I was muted in chat. They said I was muted for spreading negativity in past 48 hours, but this is not possible because I never sent a single message in past 48 hours and was locked out for 3 weeks before that. They then changed the reason to "I was muted by default", which also doesn't make any sense why they would do that if everything is "normal" on my account as they say, except for the 150k balance that's zeroed on my account for no reason of course.

https://talkimg.com/images/2023/11/17/FPMsJ.png

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I never wanted to "claim the bonus amounts too". I was just giving a number for how much BC.Game took from me without cause. At this point, anything I can get back is a win for me, and if I can't, I want to at least make people aware of BC.Game and what they are doing to their players.

I rarely seen anyone to win after fighting against a casino and here you are trying to claim the bonus amounts too. Assuming your account balance is $100k and it worth fight for it. Forget about those recharges and others bonuses.

With any gambling site, as long as you are not sucking up their business, they are happy to keep you.

You guys are crazy. I will never play in a casino with large sum of money. Gambling should be a form of fun but it seems you made it a living.

Another one who doesn't read.

Do you please mind to read the fucking comments on the first page?

That amount is too huge to ignored and I really hate the way that support answer a valid concern. Seems like so casual about the faulty withdrawal function while the customer itself is having a rough time with their concern.

One thing doesn’t add up here, why they will unlock the account and open the withdrawal function if the user is really an abuser since the account should be perma ban for violating the ToS.


Your best chance is to challenge them through arbitrator website like CG and AG since your concern can be proved by providing evidence that involves the participation of the casino to provide data from their site. BC has a lot of pending cases until so I’m afraid that you can’t expect too much positive result by doing this.

You probably miss the part where OP explained that  all of the balance was gone from his account. Don nicely quoted the image [I merged them both below to give a clearer context] to show that everything is indeed revoked.

If I may ask, what's the point of stopping the tipping feature [with an assumption that his withdrawal is not stopped] in concern of OP tipping to another account and withdrew from that other account? He can simply [suppose his balance returned] withdraw from his own account. After all [if we follow your assumption] it's not locked, he doesn't need to take a detour when he can take the direct course.

OP its certainly possible that they have only stopped your tips and not the withdrawals, probably to stop u from tipping to another account and withdrawing (i am assuming your withdraws are under heavy scrutiny)

regardless its certainly very bad look to treat one of their biggest players like this 

Try to update this issue on CG and AG, so they'll also understand what currently happen and what's the recent situation is, and they can pursue this matter from their end. Their representative on this forum is kinda non-responsive, so probably the other ventures above more fruitful.

Quoting so screenshots can be seen:


No fucking idea why they unlock your account and these things happen to you, but it all seems weirder and weirder to me. Hoping that your case and others will be resolved soon, otherwise I'll do what little I can do from here.

UPDATE

Account was unlocked today, but all my balances were reset to 0 before I was able to login (see screenshot below), so it's kind of pointless. Also I found that even though I am able to login, my withdrawals are still locked (I found out after getting a small rain which I then tried to tip but got the same message when my withdrawals were locked, "permission denied"). The reason they gave is as usual some nonsense related to "bonus abuse". Anyone knows how to proceed from here?

I also don't understand the purpose of unlocking my account at all. Are they hoping I would deposit again not knowing my withdrawals are still locked so that they can take more money from me? I'm kind of offended if they actually think I am this dumb.

https://talkimg.com/images/2023/11/16/FZluo.png

Conversation with my host regarding withdrawals being locked:
https://talkimg.com/images/2023/11/16/FnuOJ.png
https://talkimg.com/images/2023/11/16/FndjW.png

They are seriously trying to trick me into depositing to steal more money from me lmao. In addition, I am muted in BC.Game lobby chat for no reason. They probably don't want me to tell my story to the current players on their site lol.

No update from my side. It's been 18 days now with no resolution. BC.Game is also beginning to respond less and less to my messages whether I try to reach them via support, email, or my host. Sometimes they just flat out ignore me.

I also submitted my case on AskGamblers and CasinoGuru. You can follow them here:
https://casino.guru/bc-game-casino-player-s-withdrawal-is-delayed-and
https://www.askgamblers.com/casino-complaints/bc-game-casino-cancelled-my-bonuses-and-locked-my-account-with-more-than-100k-usd-balance

Yeah I could notice that as well. I can tell because I frequently win the daily contest, which is a daily wager leaderboard with prizes dependent on the total volume to the site. 1st place used to be consistently 15k+, but this went down to 5-10k after the update and went down again to 3-5k recently, which means the volume on the site has gone down 3x - 5x. Also a lot of high roller names that I used on the see on the leaderboard are gone or are betting very little compared to before.

You would have been right a few months ago, but ever since last few updates it has gone down really hard, i knew many people who used it and now nobody does.

I know couple of people who work as their chat rep and even they dont use it anymore (they were normal bettors who were hired part time wfh)

BC rep here has not updated at all recently and i doubt they will

I have not, but I will try that. Thanks!

I've done that earlier today, just in case OP can't send them a PM due to newbie restriction. Hopefully they'll address this matter. It'll be nice to see their representative attending to cases and solving them again.

Just as what "Eternad" said, it's true that a casino will not frequently wants to see a consistent safe-gambler who always know to win huge funds with multiple small odds, and as such, for me I just think this is a deliberate attempt to delay you playing further games, so as to win more funds. Because B.C Games is indeed a reputable casino that I have known to ever exist on this forum, and you stand the chance of getting your fund back. But how long it will take, is what I don't know for now. And I will like to ask, if have you in anyway P.M it's forum representative here? Because he/she is the only person who has a better chance of having your issue resolved.

Im not taking side in this matter, however even if the user place a bet with 1.01x odds = there is still a chance to lose on that bet and with 100k bonus I believe OP place so many bets with decent bet amount and the risk getting bigger and bigger everytime he place the bet.

If the site decided to cancel the bonus then they have the right to do that because its already written on the ToS (Mahdirakib post) but not with the deposit money and profits from the bets if all of the bets are clean and fair.

If there is a flaw on their weekly/monthly bonus terms. I wonder why the site only gave a warning not updating the terms such as a min odds to eligible for the bonus or else?

As the neutral side, it will be good if we can hear the story from BC side.

Thanks so much for helping. I really appreciate it.

I also submitted my complaints to AskGamblers and CasinoGuru. You can follow them here:
https://casino.guru/bc-game-casino-player-s-withdrawal-is-delayed-and
https://www.askgamblers.com/casino-complaints/bc-game-casino-cancelled-my-bonuses-and-locked-my-account-with-more-than-100k-usd-balance

I will let you know if there are any updates. Thanks again.

Unless there's something you leave out from your story, I find myself in an agreement with your case. They warned you and you asked what's allowed and what's not, and then what's allowed [in a written statement] suddenly became not-allowed. I can understand that interdepartmental miscommunication are something that frequently happens, and though the above situation can be considered as a poor communication between your host and the security team, their decision to lock you out seems... wrong, especially if there's nothing wrong with your KYC and you do everything honestly.

I'll write to BC's representative, though my previous PMs and the past [active] cases against them are not solved or attended yet. Please update us if there's any development from your side.

Actually, the house edge is the same at 1% on the BC.game originals games regardless of what multiplier you choose. The expected loss (EV) is the same to the player, but the variance is smaller for smaller multipliers. As for the rakeback, for BC.Game the bonuses are independent of house edge. They are calculated as a % of 1% depending on the bonus regardless of what game you play (so you will get the same bonus for wagering the same amount on slots or originals or live games).

I do agree with your assessment that they likely want me to risk more as a high roller, but cancelling my bonuses and subsequently locking my withdrawals and account seems like a pretty scammy way to do so. Taking advantage of their ToS doesn't make it not a scam. All of these online crypto casinos are unregulated and have ToS that basically allow them to do anything and ban your account at any time with any amount of money in it for any reason. The difference is the bigger casinos like Stake have basic ethical standards to not do something like this; they also have too much reputation at stake. That's a risk everyone takes when playing at these unregulated online crypto casinos. I am aware of that and am obviously not trying to win any legal battles, as I doubt any players can in any situation. I just want to see if a resolution is still possible and if not let others see this site for what it truly is.

As mentioned in the post, my withdrawals were locked 11 days ago, and I was asked to complete advanced KYC (I already had basic KYC done). I completed it within a few hours, and not only am I still not able to withdraw to this day, I can no longer access or login to my account as of 5 days ago.

---

The last conversation was on November 5th shown in the screenshots. I haven't talked to my host since she has been very unresponsive after everything started happening. I suspect their internal people told her something. I have tried to reach out to them by other means every day (live support, email, discord, etc), but I am getting either no response or just get told the same thing to "wait more".

I have over 100k USD equivalent locked in the account, not sure how much of that is bonus funds. As I mentioned above, it is pointless to quote the ToS since any unregulated online crypto casino is set up in a way that they can basically get away with anything. That doesn't take away from the fact that this is a scammy thing to do: taking away bonuses with no prior notice even after I followed their instructions and later locking my withdrawals and subsequently my account.

Judging from the chat logs, your VIP host told you to wait as they are still doing investigation on your account. Haven't you sent any messages to your host after the 5th November? The risk department has suspected you as a bonus abuser for your betting activity. Your host has clarified the reason of your weekly and monthly bonus cancellation, he/she has also mentioned that it is an extremely rare case. Bonus terms of BCgame:


They may adjust your account balance by taking away the bonus funds after completing the investigation. BTW, how much deposited funds you have on your account now?

I’m not sure what's the logic behind BC.game to request for not using low multiplier games while rakebacks is compute base on the house edge meaning the house edge on this low multiplier game is very low and will give scale rakeback rewards.

Probably they want you to risk more due to the benefits you are getting as roller without risking much on higher house edge games. Casino obviously hate players like you that playing safe. They are not scam but rather they are taking advantage of their ToS to push you on taking more risk.

I believe you can withdraw that lock funds. Perhaps they are asking you to KYC?

BC.Game is very famous in this scam community, their presence can be seen on every page, which is enough to illustrate the problems with this platform. I haven't been involved in cryptocurrency gambling for long, but from my personal point of view, there are too many small platforms here. Platforms like BC.Game have been around for a long time and only started advertising more after making profits, but in reality they don't have much strength. There is too much negative information about them. All the games on these platforms are provided by suppliers, and when they deceive customers, they shift the blame to the suppliers instead of taking responsibility themselves. This behavior is typical of small platforms! If this platform truly has the ability, please develop your own sports betting platform. I guess Sketa may be the only independently developed cryptocurrency sports betting platform that even offers live streaming videos; it's impossible to watch videos on most other platforms.

I only have experience with two platforms: Stake and Roobet, and they are both good. Especially Roobet because I've won $5000 multiple times and received the bonuses immediately without any issues. However, Stake had some minor issues but were quickly resolved. For me, these problems are still within an acceptable range. But I have also tried many other platforms. There was one platform that I don't want to search for its domain name anymore; it was recommended by many people on this forum. On this platform, I deposited $200-300 and won $200-300 as well. After my first withdrawal was rejected, I sought help from customer service who asked me to wager 5 times the withdrawal amount before being able to withdraw funds again. Following their instructions, I made the required wagers but my withdrawal was rejected once again and they requested KYC verification (identity verification). At that time during our conversation, customer service suddenly ended the chat window so I became very angry and frustrated. Therefore, I ultimately decided not to pursue recovering the profits or deposits obtained from them due to unpleasant interaction with their customer service team.

The above description mainly focuses on profit-related issues, but in reality, I have lost more than I have won.

What happened::
I was a high roller on BC.Game with over 130 million USD wagered. See screenshot below for proof.

The nightmare started around two and a half weeks ago when my host informed me not to play too much 1.01x on their originals. This was a strange request to begin with as 1.01x is allowed to be chosen as a multiplier on their own built-in games, so no one would think that playing too much of it would cause a problem. Nonetheless, I agreed to the demand and asked my host what I could play; she said anything over 1.01x is fine. So over the next week, I played a mixture of 1.03-1.05x, 1.1x, 1.3x and 1.5x.

However, the next Friday my host informed me again that their risk department were not happy with my wagers and decided to cancel my weekly and monthly bonuses, which would have amounted to around $100k USD. Keep in mind this is AFTER I asked them what I could play and only played what they said were okay. My host also informed me that I would still be able to receive my recharges (which is a bonus in the form of daily or hourly reloads) and did not give any clear instructions on what I could or could not play in the future to keep getting my bonuses.

A day later, I found out my withdrawals were locked and was asked by support to complete advanced KYC. I completed it quickly within a few hours but was then told to send an email containing some basic information like my email, IP address, etc that they wanted to "verify as a normal part of their KYC process" (looking back, this was clearly a lie and an excuse). I was told the KYC would be completed within 72 hours and I would be able to withdraw again. I continued to claim my reloads during this time while not being able to withdraw.

72 hours later, I still wasn't able to withdraw and was told to wait more. I patiently waited another 3 days, and not only did my withdrawals not get unlocked, I was no longer able to login, with the message "Account Verification Required" displayed whenever I tried to login. At this time, I had around $100k accumulated in my balance from my reloads that I wasn't able to withdraw and an additional $40-50k in reloads that I have yet to and won't be able to claim because they locked my login. It has now been 11 days since my withdrawals have been locked and 5 days since I haven't been able to login. My host and their support have started to respond less and less, and I just simply get told to wait more each time with no resolution in sight. It seems from my perspective that I wagered too much and BC.Game just didn't want to pay out large bonuses and found excuses to lock my account.

You can also find screenshots containing the conversation between me and my host below.

Scammers Profile Link:
https://bitcointalksearch.org/user/bcgame-2503677

Amount Scammed: $100k locked in balance, $50k recharges not claimed due to locked account, $100k in bonuses cancelled, total around $250k USD

Payment Method: USDT, ETH, BTC

PM/Chat Logs:
https://imgur.com/43ocbuJ
https://imgur.com/liV5WKO
https://imgur.com/pjuMOHY
https://imgur.com/t4HYhz7
https://imgur.com/pScfTko
https://imgur.com/FAk0TpN
https://imgur.com/djAOEan
https://imgur.com/BMzHWPn
https://imgur.com/OFZnF2B