Topic: BC.GAME SCAM on SPORTS BETTING $1,456.74 + Irresponsible Gambling control (Read 1600 times)

Can I close it now? They've reached a verdict regarding your case and choose to mark it as rejected.

If I may add, they made a very nice conclusion, though: if your concern was really about your gambling addiction that's left unattended and intervened [though they actually did, once they're made aware of it] then why did the initial case you raised was about your betting and not your addiction?

Huh? I guess you didn't expect them to actually give this entire thread a read, eh?

This whole thing stinks. I don't know if I even believe that the OP had his settings at "don't accept odds changes" at the time of the bet. He may have done that later and took a screen shot.

What ToS did you violated? Aside from still playing when knowing you're a problem gambler and multi-accounting? And me got rekt? My silence here was simply because the case, this one, is rather moot. One case cleared and you'll try another one to get more funds from your victim. You'll hop from one attempt to another to milk the casino. Then move to other casino.

Besides, the other case took the better time of mine.


Oh, come on, darling, we all know that was just a poor staff of them that got trapped in your dirty trick and word-twist. You didn't fool anyone. Her statement was not true because you put words into her mouth. You lead her. You tried several times, IIRC, and she's the unfortunate staff that fell into your snare. If any, it just prove how manipulative you are and that your case shouldn't get any further oxygen.

That responsible gambling page is not a policy, it's a guide. People with honest intent and clear conscience knows this. Deep down you too know that it's not a policy, you just insist on it because you want to make money from it. So for the sake of your own dignity, stop pursuing that matter. It only emphasize how disgusting and miserable your life is and how low on the bottom feeder class you are.

But wtv, moving on, tell me about your other case, is it also in the process of mediation?

What Tos did I violate? tell me one. Buying IDs? See my last reply here you got rekt and you didn't care anymore. hf

lol

Oh? My apology, I usually checked CG and AG for disputes prior to marking them as resolved, but it seems the fact that you raised a complaint to CG missed me.

I thought, given you're clearly abuses handful of their ToS, and the thread never got updated for about a month, you gave up after being severely exposed and the situation is settled with your latest complaints are invalid. Thus, I am reverting to the initial complaint, that got settled and cleared.

Pure curiosity, does CG knows you weaponize your gambling addiction to extort casinos, have multiple accounts on multiple casinos, and buying IDs? Does your other case, joana226, also currently in mediation with other platform? I can mark that one back to "in progress" too if it is.

why is it marked as resolved? it is opened in another platform..

Thanks, at least you experienced their shitty support

I just tried now my lucky with a separate monitor you can get it:

https://imgur.com/a/pO7P6uN


wrongwrongwrongwrongwrongwrongwrongwrong

Nope, they took long to respond, I leave to take care other things, checked back when I had time, still unattended by their staff, I returned to handle my real-life matters, rinse and repeat until I came back to see they responded, I didn't reply for a while, and they close the ticket. I never get to be in touch and made any conversation with their live support.

But please, don't take my words for granted, see for yourself:

This is the entire chat history with their team. As evidenced, there's no other chat below "Ultra". Otherwise, it'll show what's depicted on the next screenshot [I'm on mobile, so the reason for there is a difference between the two is my device's orientation, serendipitily].



This is the entire conversation with "Ultra", happened roughly two weeks ago when I tried to get to know better about the existence of their limit feature, prior to you prompting me to try myself.



These are what happened recently, after you asked me to try asking them,

 





As you can see, on every occasions of me trying to reach them, I never managed to engage to a conversation, thus I never get their answer. This might surprise you, but contrary to what you seemingly believe, not everybody is ill-natured, some people here are sincere in trying to get to the bottom of cases. Not everybody is manipulative and try to hide the truth, cherry-picking facts to drive a narrative, some people here are simply trying to get to know things better and help resolving things.


The fact here is that there is no "responsible gambling policy". The responsible gambling on that page is a guide, and they are not liable for the misunderstanding you experienced, as I addressed lengthly above, of which you choose to ignore, because if you address it, you'll have to admit that your claim is invalid [much like the patient in my real-life-experience can't argue to the insurance company that what she had in her hand is not a triglyceride result but a trigesid, since the nurse gave it to her when she asked for "trigesid" result without correcting her]


I'll suggest you to give the post another read, specifically the whole paragraph of that sentence. What they're apologizing for and referring to "confusing" was that you misunderstood it as an attempt to buy your silence while what they tried to achieve is simply to help you resolve your addiction problem without placing much stress in you.

I think saying they do nothing to "fix it" is uncalled for, given they actually remedied the issue with a more direct and strict manner [yet proven to be very effective], namely locking you out.


I am not familiar with how the master license holder resolve the dispute raised to them, but if I am not mistaken, they will review your case, send the casino in question an email and ask for their side [what happened according to them, the supporting evidence, things like that], they'll exchange emails until the regulator [in this case, CIL] get all they need to conduct their investigation, and finally send you an email with their findings and decision.

All I can advise to you is to exercise patience, given [as previously mentioned] it can take weeks before they come to a decision. For example, CEG will need about 14 to 28 working days to review a case after they get all the documents they needed. I believe CIL have their own time frame.

As the decision made by the master license holders considered as final and bindings to both parties, many casino usually rest the case to the regulator's hand, ceases from replying to other platforms [be it this forum or arbitrator] as it became rather futile, the decision made by the regulator overcome every other platforms. This is just to inform you if you wondered why, from this point forward, BC.Game Support doesn't address your thread anymore.

Their Responsible Gaming Policy is available on help/responsible-gambling < I believed you contacted their support, and this should be their answer aswell. Am I wrong?
Otherwise: WHERE IS IT HOLY? OR WHERE IS WALLY?

So it is a fact, not a suposition. They are liable for the false information they present.

Once again: They were unable to limit my account on my multiple requests.
Then they edited their Responsible Gaming Policy fixing it weeks later.

About the $500, their offer was confusing, they apologize but they don't care. As they do nothing to fix it. So yes i'm contacting CIL and I'll escalate everywhere I can this until I have this settled.

Yes, exactly, there is no "help/responsible-gambling-policy" page, only "help/responsible-gambling" sans "policy", because that page is not about their policy, that page is a help page describing responsible gambling. As such, the content on it are not the terms that you both agreed, it's a help page, a guide.

Otherwise, with the same logic that you apply, this page is one of their policy too:



does that even make sense? A page of agreement policy regarding an explanation of what a crypto is? No. Why? Because having a section on their help page, the page that happens to also house the terms of service and terms of sport, does not instantly mean they are policy. The pages that talk about policy and rules are clearly indicated on the page, the other ones are there to serve the purpose of a guide, like how that crypto page aimed to give a quick explanation to the newcomers to cryptocommunity.

Second, your chat with their email [I re-uploaded the image to talkimg so everybody can see it easier] is awfully looks like, if I may borrow legal term, "leading the witness", you asked them to point out where the responsible gaming page is, nonchalantly adding the word "policy", without making it clear that you ask for that page in a literal way; a responsible gaming policy page. Staffs, [or anyone, really] will very likely dismissed that as a simple typo or a user choice of word, not acknowledging or bother to correct it, partially so they won't sound rude for correcting mis-use it as an attempt to inquire about responsible-gaming-page.



A real-life example that I happen to currently experience, someone very important to me is currently hospitalized, and I can't help to overheard a conversation on their nurse station [since my ass is practically planted on the hospital] between a nurse and a patient, for her "tri-ge-syd" result. Do you think the nurse will say something like, "we don't have such thing, were you mispronounced triglyceride?", or will she understand that the patient was referring to a triglyceride lab result, tactfully refraining from correcting the patient, and give what she asked?

Unless the patient then said, "no, I ask for tri-ge-syd result, not triglyceride, this is triglyceride, this is not what I'm looking for. Do you have my tri-ge-syd result?" it will be assumed that the patient asked for triglyceride and the nurse won't bother to correct her. Just like your case. Unless you specifically said "no, this is the help page explaining about responsible gambling. I am asking for your responsible gambling policy, as in the terms of service that we agreed about it", she will assume you asked for the responsible gambling page and refrained from saying that the "responsible gambling page" does not exist.

Applied to the case of the patient, can the patient claimed to her doctor or to her insurance company or whoever interested like, "this is not triglyceride result, this is trigesid, I asked the nurse for trigesid and she gave me this paper. This is proof that it is a trigesid result, not triglyceride."?

I believe everyone reading that screenshot can easily see this, as well as you know exactly what you tried to pull when you wrote your chat in that manner.

But humor us, what's the earlier part of your chat with her? Is there a reason why only the last part is shown?

To address your invitation to try myself,


Please read again. You can't just omit an explanation and twist it to match the narrative you want to drive.

I'll try once more, the fact of your situation came to their awareness by the end of February, of which they promptly tried to deescalate the situation by offering that USD 500, with an idea on their mind that they want to solve it in a manner as peaceful as they can for your sake, with a concern, at that time, that if they leave it escalated by you answering questions on the forum and brushed so close with gambling situation, you'll relapse or find yourself at a stress and seek the comfort of placing bets to get away from those situation.

Upon learning that their approach is not effective, they abandon the attempt to be compassionate, throw everything out of the window and take a direct-but-subtle approach by asking you to self exclude yourself. When this plea is also not heeded, they finally lock you themselves. This whole event happen from the end of February to the 3rd of March.


Sadly, it's out of the window, water is under the bridge, the ice is melting, the meat is overcooked, whichever proverbs you choose. they offered, it stays good for a period of time, they retract it, it's no longer available. Move on and stop trying to use it as a bargaining chips. It only highlight your characteristic of an addict.


Yeah, if I am not mistaken, the response time for those regulator are three months. Means, you're expected to wait for three months before you can hear back from them and it should still be considered as acceptable by their timeframe. Just to confirm, you reached CIL?

So I assume bc.game will not answer anymore, right?

I sent email to CIL, so far didn't get any answer.
Shall I open a new topic about that shadow license holder?

What?

There is no "help/responsible-gambling-policy"... Besides that the link address do not matters, the link address is only a url name - it could be even located in a 3rd party site - it doesn't matter. What matters is it being their official link.
Contact their support and ask where can you read the Responsible Gaming Policy as I did and they will tell you the same "help/responsible-gambling".
In case you don't believe me do that yourself. I already posted here some evidences.

So help/responsible-gambling is their responsible gaming policy - the page that they updated recently.

edit: Once again check it: https://imgur.com/a/5ljZN6W - it was right now after contacting again their team. You can try to get a different answer - I can't.

End of february isn't 3rd March, is it?


I would be ok to that.

They never told that the $500 would be needed to be played or wtv. As they confirmed, the communication wasn't the best from neither side.

I tried, still no answers from that address so far.

Ahh... thank you for clarifying. May I ask how is this relevant to the part of the post I made regarding the misleading people?


I think, for this one, I can see where the misunderstanding come from. First, I am inviting you to read the definitions of the word "term", I am using the one that google suggested, but Merriam-Webster also covered it nicely, albeit a little harder to understand, IMO.



I believe when "Mkulet" said the word "terms", she was referring to the definition described in point number 1, i.e. a phrase to explain a concept, while you take it as the one depicted in point number 4, a provision of an agreement.


If I may repeat my previous reply regarding this, I can't see where he actually acknowledged it as part of their terms [as in their set of agreement], perhaps you provided a wrong screenshot? Nonetheless, and unless proven otherwise, I actually think the link for that page actually describing enough,



It's "help/responsible-gambling", not "help/responsible-gambling-policy". For reference, their ToS and terms of sport links clearly describe the page is designed for terms for their service, "help/terms-service" and "help/terms-sport", meaning the sub-section of that help page contain terms of their service and terms of their sport.


I am going to be positive and try to not read that as an attempt to extort them again [if you're not getting 500 or your deposit, you'll escalate to CIL where it will cause much more hassle to them], but it will be cruel of me if I don't remind you that you violated your agreement with them, described on point 4.11. the instance you ask for exclusion on Rollbit and still creating an account on their platform. This point most likely will also be brought to CIL's attention, but if you want to go to CIL, believe you're more than free to do that.


Is it not? Please tell me how. It came to their awareness about your addiction by the end of February, of which they promptly tried to do an intervention.


If you gave that part of my post a thorough read, mentioned several times across this thread, actually, you'll see that I said, they will most likely "trap" you with a second agreement where you'll get your account locked. In other words, the 500 USD will not be able to be used to play. It can only be used to, as well as intended for, helping you with your life, regardless of how much USD 500 instrinsically worth to you.

While for "using his account" part, I believe this is where and why they decide to pull that "good gesture" attempt, because they noticed you're still using your account to gamble. They are not leaving you to use your account in the sense of deliberately not freezing your account, they attempted a way to resolve your situation without placing you in an unnecessary distress. When they noticed that you "can't be helped" they took a more drastic measure. I believe this is not hard to understand.


The Responsible-Gaming-Policy is explained on the earlier part of this post. As for CIL, you can try [email protected] as suggested by CasinoGuru.

I'm not closing anything while bc.game do not answer all pending questions or solving the pending issues.

They blackmail me in order to do not receive the 500 reward. They are mixing their bugs with other issues.

You mean, you will move on to the next site and try to free roll them and then blackmail, right?
About your complaint anywhere, you know about your condition. You have been advised to self exclude but you wanted to keep going to get your "rewards".
Give yourself a reward, and get some help because you really need it. Blaming others for your own shortcomings.

Sure they did some minor mistakes, but they did tell you to use the self exclusion, which you didn't. Because that was not your plan, as it wasn't on cloudbet and it wasn't on rollbit. You got a 1000$ refund for nonsense and when you lost that money (which I was really happy about) you came for more, that's ridiculous.
Your plan is to play at any site and when you lose you blackmail them with your addiction. That's all there is to know.
For this reason you deserve no attention, no respect, no compassion and most of all, NO REFUND.

Since you opened it it's up to you to close this thread.

It was my intention to  have my account limited as I always requested that. Not closed.

->
In case it isn't their terms... it is their Responsible Gaming Policy page as shown here: https://imgur.com/a/ELXGMdJ

They had to comply with those terms I believe and they didn't.

If it was their last answer about this, and I'm not getting the $500 neither my deposit sum refunded from the moment they realized my addiction, you can close this thread, because I'll initiate a claim against them on CIL.

No it isn't true.

That doesn't make any sense, being responsible noticing someone is addicted, leaving him using his account and offering him money to play on.

Just ask them if they are ready to answer my pending questions - such as an working email to contact CIL, about their responsability on the wrong Responsible Gaming Policy etc.

If it is ended here, I'll move on to the next level of complaint. It is up to them - as they decided to stop answering any of my messages.

I am not sure I understand what you try to say correctly. Do you mind to rephrase?


It is on the "help" section of their site, which host several useful articles like ToS, PF, fees they charge, 2FA, and responsible gaming as one of them. Having them displayed on the same "page" as ToS does not instantly translates it as part of their policy, much like how their 2FA sub-page does not necessarily means Google Authenticator is part of their policy. I hope you can understand these differences.



And on the screenshot you provided [uploaded right above], I can't actually see they confirm that it is part of their ToS. Perhaps you provided a wrong screenshot?


It does, point 4.8. on their ToS,




To be fair and to clarify, I am currently not pressuring anyone. Neither you nor BC. I am simply inquiring to know more and straighten some facts or clarify things. BC's process of answering my questions just happen to be happening through a direct communication with their representative. Yes, for those who follows my line of questioning, they'll be familiar with my preference, that I always urge communication to happen publicly here on the forum instead of privately through PM or DM.

However, it seems BC has concluded this case with their last post here, and I believe I am not the only one who think they have the right to do so, as their latest explanation actually explains about your situation quite nicely. In other words, your case can actually be ruled as resolved, however as you're still inquiring more, I am more than happy to help overseeing it, and thus I tried to get BC's answer from other source, which I believe they provided as a gesture of good will and maintain their honesty with me.

If you prefer me to stop trying to reach BC through DM, kindly inform me so, and I'll refrain from chasing this case any further by asking them some details. Whether they will come and answer here themselves after that, though, I can't guarantee that.


I understand that I will extremely sound biased with my answer addressing above points, but rest assured that I am not taking their side, nor yours. I am simply stating what I believe happened from the evidences [statements, screenshots, etc.] gathered so far.

Yes, they closed your account as soon as they found about your condition, this is true, although it need a slight correction. They became aware of your situation by 29th of February, when they DMed you but they did not close your account right away. They attempted an alternative way, offering you a "bribe" [if I may use that word casually] in hope they can "trap" you into exclusion without placing your state of mind in enough stress in concern of you having a relapse and succumbed to your addiction by playing in other casino. Upon understanding that they can't pursue this path, they take a more direct method by asking you to exclude yourself, and later on banning you themselves when you did not heeding their subtle request. So yes, they close your account as soon as they found out about your mental condition, but they tried to do it in a compassionate way.

I think this is actually a very positive attitude of BC and, to be honest, I am surprised that a representative can think of a very delicate approach and having a gambler's state of mind to their consideration when they attempted to exclude the user for addiction. This is the first time I evidenced such approach, as usually a casino will just ban right away.

Unless I understand things and read evidences this far wrongly, I think all of the explanation and screenshots actually lead to this conclusion above. And yes, though I, and AHOYBRAUSE, mentioned about your situation on this thread far before 29th of February, their representative has explained that they did not read those posts when it's made. The situation of your condition only came to their awareness around the time they attempted that "bribe". It is very a common occurance that a representative did not notice a post or two, or even a whole thread. I usually have to send a casino representative a PM notifying them and inviting them to give their side of an accusation just to brought it to their representative's awareness, just so you can get a better picture of how a post can be missed.

As I said earlier, I can understand that I will sound extremely biased, because my sentence above looks like I heavily leaning towards and favoring BC, but I am assuring you again that the statement above was made from what I believe happened, gathered from everything provided up to this point. You are more than free to point out where I understand wrongly.

Yes

No, I intended to have my account limited I was not requesting more that something written in their Responsible Gaming Policy which I had agreed.



You are wrong. It isn't the ToS but it is the Responsible Gaming Policy page... https://imgur.com/a/ELXGMdJ


They were wrong and they were fixed.

It doesn't state the consequence of that in their terms in my understanding.

Why aren't you making pressure on BC here?
Think with me:
1- they claim that my account was closed as soon as they found out about my mental condition of gambling addiction;
2- This is wrong based on the evidences that has already been proven;
3- Even you yourself alerted them long before that, about my condition and they dismissed it.

If they are going to close my account due to gambling addiction, do it when they should have done it and not when they did - even if they had done it when you warned them (and you know you warned them) I wouldn't have lost more than $4000.

If it is as I asked, pay me the value of the bonuses I did not receive and the $500 they promised me - they apologized for the mess with the messages and they can still fix it.

29th of February as in around the time BC.Game Support reached you through PM to try their approach? Namely, in a simple yes or no, the answer to "have you mentioned about your addiction and tried to get your situation came to their awareness other than the instance with "Doris" on the 18th, and prior to the early or March" is a "no", excepting 29th, of which they promptly put things in motion, attempting a peaceful approach to handle your situation?

As such, your claim of mentioning about your situation many times to no avail is somewhat very misleading, given the impression casted by that statement will be that you in constant attempt to inform them, while actually you only mentioned it after that fact was unearthed and you seemingly [at least to me, and if I may be brutally honest] try to use that as a leverage.

Please feel free to correct me where I wrong.


For this, I've inquired to them and indeed that passage was a guide and a help page, as indicated by the placement of the page itself [not within the ToS page]. And, as such, you're also not quite right about that being their Responsible Gaming Policy. Taking the initiative to check them myself, their Responsible Gaming/Gambling Aware Policy as stated and covered on their ToS [of which both parties agreed] are:





In regards to this, it actually does not work in your favor, given you breached their policy on 4.11. the instance you ask for exclusion on Rollbit, which actually grant them the right to retain everything. While for the removal of the limitations "feature" from their page, I assume it's to avoid confusion like what happened right now, that people misunderstood it as a feature, or a part of their ToS of which both parties agreed, instead of a guide.

Hi!

Going back on this thread, the most of it were from 29 February if I'm not mistaken as I show in this thread on 1st March:

Once more talking about addiction and limitation:
https://imgur.com/a/2sbv92D

https://imgur.com/YDzTWzp again
And again https://imgur.com/a/mBAYNw6
and again https://imgur.com/a/lRFRJu9

About their terms being incorrect: https://imgur.com/a/3UDuF8l

I had one more nice screenshot, let me check if I can find it, they stating that that terms error was already reported for them to be corrected.

Edit: they just fixed their terms today:
https://bc.game/help/responsible-gambling
https://imgur.com/a/akHE44B


So if there were nothing wrong with it, why would they remove that from that page?

You will say it is not their terms of service OK. But it is their Responsible Gaming Policy which I agreed on sign up.

https://imgur.com/a/KFgjKr3

---

No. They should had close it when they realized my health condition. And they could send those 500 directly if it was their intention, instead of leaving it to me to play with it.

After some reasearch and contacting SBGOK foundation, I realized that CIL do not reply to anyone.
They gave me CIL director private email: Mr Raoul Behr. I'll wait some more days to try to hear a final answer (if any from BC).

Regulator rules talk about exausting the communications with casino. They do not recognize CG AG or this as step methods.

[moderator's note: consecutive posts merged]