Topic: BC.GAME SCAM on SPORTS BETTING $1,456.74 + Irresponsible Gambling control - page 6. (Read 1606 times)

Sorry but I'm figuring a new issue...

now a bet simply disappeared along with the owed amount.

https://imgur.com/a/OALNcS8

BetID: 2374266505778049437

I won the 3 legs... 807.59$

It disappeared from history as you can see on that screenshots. Luckly I have that screenshot...

Op since your issue has been resolved then you have to lock this thread. I know that there was misunderstanding between BC.Game and you and we it is good you guys settled the issue amicably. And next time you should make a thorough investigation before having issue with customers. And as BitcoinGirl.Club said, now the op is on the losing side because you only return his capital which was used to stake the game. Well the op is also happy because there was no loser in the game. And this type is things is not good because now the Op is even afraid to use your service because he would be thinking what will happen if he continues again.

Op as I said, you can close this thread to avoid further discussion but if you which to continue no problem but remember your issue has been resolved.

I am late to it but let me make a guess.

The OP placed a bet, odd changed from 2.15 to 1.5, the accepted odd was 1.5 and the stake was $1000. But then OP lost the bet. You refunded the bet that was placed instead of making it a loss bet. If this was a winning bet then it does not make sense for OP to be happy with the refund only, he would needed his investment and the profit.

Thanks for solving the issue. We all know that glitches can happen anywhere and that is unfortunate. If the user has enough proof of their claim, the support agent should investigate the case first before writing. They may ask users to wait till they investigate the case. However, BC game support agents did not improve themself. It's important to hire people who speak good English and understand how their platform works. You have to improve your support. All the cases here are just failures of support agents.

Congratulations! That is how the community helps! You should give them a good feedback now.

Wow.. I'm really happy to see how this case finally end, as this very act just proves that BC.GAME is a casino that can really be trusted in the midst of others in the gambling industry.

Thank  you very much. I appreciate your help. I confirm I received the $1.000. I'm gonna update the title and remove the trustpilot bad review.

We have investigated your request, and indeed, the bet was placed at odds of 1.5 and was accepted prior to the market movement. However, there was a lack of timely and accurate visual representation.

We sincerely regret this and fully understand your claim. We have decided to refund your initial amount of $1,000 in BCD. You can convert it to any currency and withdraw at any time. Thank you for your feedback.

I don't know if Rollbit uses the same provider or not, but they won't accept your bet if the odds rise or drop. An alert will be issued once the odds change, and you have to accept the new changes before you can place a bet. That's what I have always known happens

Selectively accepting or rejecting odd changes is definitely unfair IMO.

Hello! Thanks for keeping interest in helping and helping in fact.

Regarding to their system, in this case, it normally warns me that the odd changed, no matter if it rises or falls - and it requires me to accept the odd changes before placing the bet - and it is the correct usage.
On that particular bet it was the only time it didn't happened so as soon I noticed the odd changed I took that screenshot.
I believe it was an isolated case but it happened when it shouldn't, and yes their support is just bad - it seems to be talking to walls all the times - I already gave up trying. Now my only hope is this thread.

I contacted them immediatly after this happens (please refer to this fact: https://imgur.com/a/Y8niyRk )
You can see it was placed in the exactly same minute - and the game was 30-15 (it ended 30:40) so 3 points were played after that that is more than 1 minute.

Yes I did the KYC fully, and I only have one account with BC.

Thanks once again.

If I may guess from OP's gif, I think the system actually works the opposite of what you described. BC have three options for odds change: [1] accept any odds change, [2] accept higher odds change, [3] don't accept odds change.

Option 1 will place bets regardless of any odds change, be it 1.5 lowered to 1.2, or increased to 2.15. Option 2 will only accept if the situation like OP's case happened, where the odds change to a higher one, from 1.5 to 2.15, and reject a bet when it goes lower, to 1.2 for instance. Selecting option number 3 will give warning and confirmation to accept change like the one on OP's gif, rejecting any bets without second confirmation.

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True that no one can be 100% sure that you will place another bet with the cancelled fund, but I think that is a safe assumption to take. That said, I have to agree that the bet should not be valid.

These two assumptions, though seemingly contradictive at first, intersected at a question of opportunity, namely whether it is intentional or not; if you lose, you can claim that the bet should not be valid and ask for a refund, if you win, you demanded that the winning amount should be according to the new odds.

When do you notice the situation and how soon after it you contacted their support to ask for cancellation? Do you have proof to back up this claim, i.e. you reach them soonest after you realize that the odds changed and the bet shouldn't be valid, and that happened before the match ended?

Further, have you do KYC? As I believe you're well versed from your previous case with Rollbit, KYC plays crucial role in exclusion. I believe, unlike Rollbit, you only have one account in BC? If it's not KYCed, do you mind to perform it to help with exclusion to get you away from your addiction?

BC.Game Support, can you check your ticket log and confirm that the situation here is all that transpired? If OP tell everything in full truth, and that your system should have rejected the bet due to the odd change [like what I explained on the earlier part above to Get-Paid.com] but it somehow didn't, then I have to agree that the bet should not be valid [regardless whether OP will instantly re-place his bet with that cancelled fund or not] and the fund should be returned.

Another BC game drama? They just solved almost all the previous scam accusations and If I am not wrong, all the scam accusations were created because of their unprofessional support. I appreciated their work because they handled the accusations well and everything seems fine for now. I am not playing there, so I don't know who their support agents are at this moment.

If I judge them from the screenshots, this is another failure of their support agents. To @OP, since BC game support already responded to this thread, I would like to ask you to wait a little more and allow them to come up with their result.

You might be correct about it. If it is like that I do not recommend it to anyone. In my opinion it can be called scam.

The bet was placed because you clicked on the screen to bet it.
Now unlike Stake, this provider (same provider for BetFury and others) only refuses your bet if the odds go in your favor.

For instance, you try to risk $1,000 on 1.50 and then the odds drop to 1.20 then the the bet wouldn't be accepted and the system would ask you if you wish to proceed with this new price.

However,

With this provider if the odds go against you and you chose to place the bet at 1.50 despite the fact that after a mili second the odds changed from 1.50 to 2.15 - then it's unfortunately too late and you would have to accept the fact the click of the mouse to submit the bet was accepted by the provider and that's what happened here.

Yes, it is annoying, but unfortunately their system doesn't refuse bets if the odds go against you, only if the odds go in your faovr then you have the option to re-accept the bet.

After refund my bet that shouldn't ever be accepted, you can close my account. No worries. I didn't like their support.

I didn't understand what you mean. If they don't refund it is 1000$ loss. If they refund you can't afirm I will play with it, neither losing it?!

One fact is that this bet shouldn't ever be placed. It seems everyone agree with that and the fact their live support is bad.

My ID is 30089880. Nothing to hide here. What else do you need?

BC.Game Support, I believe you can get his BC ID from his bets and ticket number? If not, I believe this screenshot will help, it's partial, but I think you can zeroing into the account by matching it with other details provided by OP.



Do you mind to consider to place him in an exclusion as part of the Gamble Aware regulation? I believe he admit from other casino that he has problem with gambling addiction from his other account, as unearthed by AHOYBRAUSE and confirmed by OP himself from his deleted post, recalled archive below,

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And OP, you haven't respond to my previous question: how is this not a good thing that they didn't cancel your bet and prevent you from losing more? Given your bet is a losing bet.

I have to admit, the whole story doesn't look nice and the support clearly gave a wrong information.
When you click on "don't accept odds changes" then any odds change should stop accepting a live bet, that's how it is handed on any site I know.
On the other hand though, OP is kind of weird. Posting the same story with multiple accounts and with his 2nd account he also made a scam accusation against rollbit that they didn't enforce self exclusion on him because of his "gambling addictions.
I summarized this here:

https://bitcointalksearch.org/topic/m.63707686
https://bitcointalksearch.org/topic/m.63707696

So I am not sure if helping this guy isn't a waste of your time @holydarkness.

Which will make you... lose more? Because you placed more fund on a losing bet. How is this not a good thing that they didn't cancel your bet? I mean, I am not taking their side by saying what they did is nice, I am trying to understand your logic and POV. As for the counter-bet, is it realistically what would happen? You placed a bet, got the odd changed to a greater multiplier and your bet cancelled, will you bet on the opposite side? Especially coming from someone who would want a better odds than 1.01?

Yes it affects. One point later I could be interested of selling my bet for $780, not by ~$300 or even counter betting.

Odds are important, and the timming is important aswell, otherwise why would we want better odds than 1.01?

They stated they didn't place my bet on the odd 2.15 because of a definition in odd options... it makes no sense. I proved they changed the odd before accepting my bet so it is a trick basically they are selling 80 apples by the price of 100, to see if the customer is not paying attention.

OP, I can't help but wondering about one thing: how will the change of odds affect your betting history? Granted, you'll be at a disadvantage with the situation where the old [and lower] odds being applied to you instead of the newer and higher odds, as you'll earn more if you have a winning bet. But your placed bet is a losing bet, and thus would 1.5 or 2.15 still matter and affect your decision regarding the bet? Will you cancel your bet on Fritz's winning because the odds changed?

Whether the bet was lost or not. IMO, it's still not ethical to accept a bet that has an old odd when odds have already changed because it can later on cause issues. Let's put it the other way round. What if the odd had dropped from 1.5 to 1.2, OP stakes 1,000 and potential win is 1,500 according to the old odd instead of 1,200.

Do you think the sportsbook would stomach that? Personally, I don't think so. They would consider the bet void due to a system error and probably just refund the initial stake.