Topic: BC.GAME SCAM on SPORTS BETTING $1,456.74 + Irresponsible Gambling control - page 2. (Read 1606 times)

I'll ask BC.Game Support to cross-check this and confirm.


They did that when they noticed it, right away, that's when they approached to you with the peaceful strategy, to "pay" you while they attempted to set an exclusion on you, without putting much psychological stress on you, in concern of relapse. Upon realizing that it is not the best approach, they went to close your account right away. By this narrative, the only mistake they have, if any, is trying to be compassionate instead of strict.


I will very much appreciate if you can procure those screenshots.


I assume CIL will --like other license holders-- require you to exhaust every possible attempt of dispute resolution prior to reaching them. Have you?


As stated above, I am asking their representative to check and confirm this exchange of communication. But I figure you can also provide it from your side if you can provide us with the screenshot of those "confession". It'll be much appreciated if you can provide them here too, that you mentioned it from time to time about your situation, prior to the first and second of March.

I never requested an exclusion. But I mentioned many times my addiction and I requested my account to be limited many times aswell.
So they take the decision to close my account by themselfs. Why not when they noticed it then? why two weeks later?

They consider it their terms - and they recognized the error - as shown previously some times with screenshots.
I can search for that "confession" if needed or relevant.

I keep my question about how can I contact their license holder, and if bc.game already addressed their final word about it - so I can advance to a claim on their license holder.

Can BC.Game at least provide me a valid contact of their CIL license?


When I stated my health condition, the customer support operator didn't suggest anything to it, and didn't limit anything. Not even make any question to make it clear if I was just making pressure to withdraw it or not.
I believe it was an unhappy behaviour but once again, it can be repaired. I tried to contact BC.Game to understand if there is a negotiable point but I haven't any answer....
Their wrong info continues on the site. Also I never had any answer about all my deposit limits requests neither their misunderstanble info on their site.

I am snipping the rest of the post as I'll address them in whole on my later post, after these two points confirmed:


What I tried to say was, did you request an exclusion, informing them again about addiction, and other efforts to make it known to them about your situation, in other occasions aside from the one you had with "Doris" back in 18th of February?


A little correction, that is not their terms and condition. The points being referred here actually located on the responsible-gambling section of the help page. It is not on their ToS. That said and straightened, I'll try to get to the bottom of this, but if I may freely ventured a guess, I think that's a planned feature to have in the future, where you can set your maximum bets or maximum screen-time before you're locked for the rest of the day [or the week]. Or perhaps that's just a suggestion, to check if the casino someone about to play have such feature to help them with addiction, in case it happened, without necessarily means they offered such feature.

I didn't understand. can you rephrase please?

Can you also answer my pending questions about my denied deposit and stake limits and game session limits? I believe you never did, maybe im missing it.


I don't believe in that, but there is no way I can proof, so it doesn't matter. Ok.

I said, what you saw I said. My  english is not perfect, but their support asked me NOTHING about that, and SUGGESTED ME NOTHING regarding to my limit request<
(sorry for caps, nothing against you)
No, I didn't. Unfortunatly thats not how gambling addicteds act - you may know it. We have lucidity moments but not always - otherwise I wouldn't need to ask to get anything limited - I could just step away from the gambling - and the operatores wouldn't need to do anything.

I made a statement on their live support - maybe my english wasn't the best - but my statement was completely ignored (the reason and the addiction part).
I believe - I really do - it wasn't BC.Game intention to ignore my confession about addiction on 18th Feb. But it happened in fact, and BC.Game can still repair it.

Also I still want to hear from them about why couldn't I have my deposits limited per my request - as stated in their terms and conditions.
They talk about their terms some times, but not other times?

Can you please talk a bit about this fail aswell?

Are you not inquiring about addiction and was asking for limitation only by the early of March? With one instance before that was on 18th of February, when you're chatting with Doris and discussing about withdrawing with 99% wager requirement completed, reasoning that you're an addict?

As for me [and others] mentioning it on this thread, that you have a problem, though it is stated by 24th, there is a very big chance they're yet to read that post [their explanation actually confirm this] and it only come to their awareness when they attempted that peaceful approach of USD 500 compensation.

For the wager itself, even though it's just cents away from a million dollar deposit, which means it is infinitesimal, they still have to comply to the AML regulation, 1x wager requirement, means 100%. As previously mentioned, I somewhat sure they'll be more than happy to comply if you stated on that chat that you want the fund to be sent to the originating address, as it'll minimize the possibility of money laundering by a lot. Did you say this?

Lastly, you mentioned that by the end of 18 February chat, you should have been able to be blocked as you were able to withdraw your balance, which I assume means you made a small bet and fulfill that 1x wager requirement. The question is, did you return to their live support and ask for account closure by that time?

Hello,

I think I'm missing some logical answers before closing anything.

Why is no one talking about all the times I requested to limit my account (through deposit, stake, game session etc)? Why is no one complaining about the fact it doesn't work as it is supposed to?

Thats not true.I requested many times before that along the weeks to have my deposits limited to 0, or limiting the max stake amount. Besides that yourself told them about my state on 24 February remember? Quoting BC:  

• Simultaneously, due to alerts from forum members, we have found that you have had addiction issues in the past on other gambling sites.
  

This alerts were 24 February not 8 days later sorry - besides all my chat contacts, betting behaviour etc..


Also, can I be provided with their License Holder working contact ? I'm up to negotiate this if BC.Game is interested but I'm not giving up from everything once their ToS dont even comply.

They were aware! I manifested stress on the chat and clearly I stated it! the support guy just ignored it completely!

By the way, on the end of that chat (when I stated my addiction on 18 February) I was already able to be blocked  for sure because I was able to withdraw my balance < so it doesn't make much sense.

Please you can't say that. On that time I was about 40 cents away to wagger it. And I would receive about $2500 from my first bet. I was just shocking and asking to be limited!

Please also someone explain me what advantage I had stating I suffer from addiction and requesting my account to be limited? I was about to receive my winnings, and as I told I was a few cents away to get it waggered. BC can confirm.
I was just afraid of losing it all as usual so I had this moment of lucidity. The support simply ignored all I said about that.

That time I wasn't suggested to close my account refunding my initial deposit only, or any other option. What I was told is to fully wagger - "bet more please".

BC.Game Support, thank you for coming and explaining things from your side, it actually helps a lot and shedding light into this case.

---

If I may jump in and give my opinion, the short answer is, "yes, but only if...".

Yes, they could block your account and refund your deposit to the originating address... if you stated as such in details, that you have an addiction, afraid that if you place another bets to fulfill the wagering requirement you'll succumb further to your addiction and thus you asked them to drop your fund back to the originating address to minimalize the money laundering possibility.

Since you only mentioned that you have a gambling problem and wanted to withdraw your fund [that is yet to meet the AML requirement, no matter how small the remaining requirement is], and since they have similar situations in the past from bad people, it is quite understandable that they took precaution and still insisting on the minimum wager, marking your request as a money laundering attempt instead of a gambling addiction.

Jumping to your proposal of refund,


As their representative already explained and made it known to us, your situation was only come to their awareness by the first or second of March, when you reached to them about your addiction. As it turns out, though you said you tell them numerous times, you were never mentioned about it from the time you contacted them asking for withdrawal [18th of February], nor was my earlier post here informing them had managed itself into their awareness.

They discovered it, from which they immediately jump into action and take several attempts to help you, only from the beginning of March when you mentioned this to their live support, which ended up with your account being bricked because you refused to perform self-exclusion nor responding to it.

In accordance to the narrative above, I don't think the option to rollback to the moment of your first deposit will be applicable, because they are not aware of your situation. Nor did the moment you stated your addiction on the first time as it was unclear to them whether you're really an addict or attempting to bypass a minimum withdrawal policy. And finally, the time the forum users informed them about it also didn't apply as it didn't reach them.

I hope this clears your issue with BC and we can mark this case as resolved.

LOL, he is still trying to freeroll bc.game, amazing.
You can consider yourself lucky they refunded you once and you lost it all back like the degen you are.

And then you have been "smart" enough to decline their 500$ present offer, and now you regret it even though you .
What a sorry excuse for a gambler you were "counting on it".

BC really made a big mistake refunding you once, because now you will always come back for more after they showed weakness. You are like a love romance scammer, always come back for more.
Hopefully they keep ignoring you, because that's what you deserve for the way you behave.
I really wonder on how many sites you tried this before, seems like a lucrative scam. Play at a site, give hints of gambling addiction, when you lose you tell the world you told them you are addicted and want a refund, if you win (which you won't, I guess we all know that) you keep playing UNTIL you lose and then the scam starts.

You got your chance to self exclude, as they told you. You got your chance to get a 500$ present, you didn't take it.
Now it's time for you to leave this forum.


BRAVO. Very smart decision.

First, thanks for answering and confirming it.

So you could block my account immediatly and refund my deposit or the available balance on that moment, right? but you decided to ignore it instead.

At very least, customer support should had flag me. Also I completed the wagger minutes later once my bet was solved. As you know I was cents away from 1x wagger.
My first deposit was on 17/02/2024, 14:04:55 and my first withdraw was on 17/02/2024, 16:12:31 - your server timezone - so it didn't take much time to wagger it as you can see. Between those two dates I placed at least two bets, they were paid, and I had stated my addiction condition.


Thanks for it, once again.

What? You were told on 18th February, remember?

What about all my deposit limitation requests? What about all my stake limitation requests? what about your terms lie about it - offering something that in fact doesnt exist/work?

You can still repair the issue and learn from it. You can refund my deposit sum to the moment I told you about this. Or the moment that forum members told you about that, or the moment you received dozens of messages asking to limit my deposits.
I believe you need the money loss after those moments less than me. All I request is to have it rollbacked. It will void the 1st claim compensation, you will still make profit from me.

Fix your terms and conditions removing the stufff you can't comply with, or add those tools to the future users that needs them
https://imgur.com/4KcuhPw


You told this on CG:


It was a bit late automatic thing (over two weeks after).

In case you want to rollback it I'm withdrawing my claims on GC, TrustPilot and here.
My USDT ERC20 Wallet is 0x67f80443de6af0C541DD27DF313f136e7fFaeD90

If you rollback it to the moment of my first deposit should be: 4558
If you rollback to the moment I stated it for first time: around 5800 (im not sure about the specific amount but it was after first bet was made).
If you rollback to the moment forum users told you about my condition it is 4008

I'm ok with any of those three situations.

Thanks for reaching it once again.

Hello, and thank you all for your time.

First, let's address your claim that you informed customer service about a gambling addiction on February 18th. At that time, you hadn't met the x1 wager requirement but requested a full withdrawal, citing a gambling addiction. It became a bit tricky because, in that context, the customer service team perceived it as an attempt to quickly withdraw funds without fulfilling the x1 wager requirement. Given similar requests they've handled many times before, they didn't acknowledge your gambling addiction.

Recently, you raised an issue on the forum, and we investigated it, resolving the matter for you. Simultaneously, due to alerts from forum members, we have found that you have had addiction issues in the past on other gambling sites. According to our terms of service, we could have directly closed your account since you didn't inform us about addiction issues on other platforms. However, considering the possibility that you may have gambling issues, we opted for a more compassionate approach by suggesting a $500 solution to ease your concerns. We sincerely apologize if our private messages were confusing.

https://imgur.com/a/lkALAxu

Despite our proposal, you didn't request self-exclusion or respond to the offer in the following days. Your ongoing expressions of stress made us realize that your gambling problem was becoming more serious. Combined with your feedback to multiple customer service representatives on March 1st and 2nd about your gambling addiction, we decided to retract the offer and lock your account to avoid further problems.

Its ok! Thanks once again

They offered me the $500 on 29 February. I replied on 2nd March (when I noticed their message in my inbox stating I accept). Then they answered 3 days later saying no.


Ok, but since that offer expired and since they are not considering the losses I had due that technical issue, I would fight for the other cause that changed after that - they closed my account without my request per my addiction accordingly to their rules they said.
So in my opinion, if they state they shall close anyone account after stating his gambling addiction - they should have done it in time, not 2 weeks later. < this is my point of view, and it occured after they closed my account on 3rd March (my message was on the day before that).

Yup. I wonder why they state they noticed that...

it was 3rd Marcg I don't know when exactly because they didn't notify me that they closed my account...

I intended to receive those $500 and forget about it. I needed those funds and I was counting with them.
After that, now I realized that they didn't comply with their terms. They stated they closed my account right on the moment they noticed my addiction and it is a lie.

"On March 2nd, we received a message from the user about gambling addiction. Our support team suggested self-exclusion, which the user declined. However, in line with our terms and conditions, the system automatically applied a lock to the user's account. This step was taken to ensure responsible gaming practices were upheld."   - So they should had close my account when I mentioned it not two weeks later.

Sorry for the bits of delay, I deliberately took one full day from your case, re-reading the exchange of PM over and over to consider things from different perspective, to be sure I am not biased when I serve my argument.

I believe what differentiate your "offer" and theirs is the intent.

First of all, I'll bring it to your awareness [and everyone else's reading this] that we are entering the realm of my pure assumption from the next sentence going forward.

And on we go.

Giving you both a benefit of doubts, that you both simply poorly wording your words, from their side, the intent is most likely benign; It's been brought to our awareness that the delay on the bet settlement was from the sportsbook provider's end, not theirs. They are actually not obligated to refund your loss. As such, the offer is most likely a show of good gesture, they even probably put your addiction into their mind when they offer the USD 500 and the [poorly worded] cease to reply from the thread.

In one of their PM, they said that they detected you're having a problem with gambling and strongly recommending you to take a self-exclusion, so I probably wrong when I said they locked you account due to me notifying them. They noticed that you need help, recommending you to voluntarily take action, and when you didn't do that, they take things into their own hand by limiting you. May I know when exactly your account got limited, just to be sure my theory is correct?

Probably, what they tried to achieve when they say to cease discussion is for you to stop discussing and having your mind on gambling right away, to minimize your involvement with gambling world [i.e. your "poison"] as much as they can help, as well as to keep you unprovoked, taking the slower and more peaceful approach to handle your situation; lest you experienced a frustration and express it by placing bets on other betting platform or perhaps even theirs [it is a known cases where gamblers with addiction take the comfort in going back to gambling when they're under pressure].

Suppose you get in time and replied to their PM, agreeing to stop yourself from getting involved in this case anymore, they'll probably "trap" you with a second agreement where once you get the USD 500 and withdraw it, you'll get your account locked and excluded. Thus, effectively handling your addiction with you thinking you're at the win as you got some compensation, they lose because they have to pay you on top of the bet being settled, while they actually fulfill their side of Gamble Aware regulation.

Noticing that their attempt of good-will was for naught, i.e. you kept troubling and frustrating yourself on this situation, and probably even gambled once or twice to get away from the stress it caused, they withdraw their offer altogether and get to a direct approach by going strict and tell you to apply for self-exclusion, and when you didn't, they lock you out.

Meanwhile, from your side, why I previously said it's an extortion, your reply to them can be simplified into: "pay me or I will make a lot of trouble and chase for a way higher number. So, you can pay me that USD 500 now and we settle things for good, or you'll lose way more than that."

To straighten things, can you tell us what you actually tried to convey with your PM?

Threatning? no. I did exactly the same they did. They offered $500 if I kept muted right? Otherwise it would be $0. If you consider that an extortion aswell...

How can you state I'm threatning them, and not the opposite? English is not my main language, but I just wanted to respond the same way they did.

I am tabling other points for the moment and focusing on this part. I'm reuploading the part of your reply to their PM to talkimg so everybody can see it easier:




Let me get this straight, you're threatening them that if they didn't re-offer their attempt of good gesture, you'll pursue for an even higher amount, the total bets you lost due to your addiction, arguing that they should limit you for it? An extortion?

You must be very ignorant to do not understand one thing:
1- I registered as I agreed with their terms;
2- IN THEIR TERMS THEY SAY THEY CAN LIMIT DEPOSITS
3- but...they can't

So I agreeded with something that doesn't work? is it my fault dude? lol you need therapy aswell. How many posts do you need this week to receive your weekly signature bonus? take some vacations \o bye

---

Open a Scam Thread, it is the only way I suppose...

[moderator's note: consecutive posts merged]

Same thing happened to me last year, bet 400$ odds moved up and it still went through at lower odds.

Nobody helped me that time, vip host as well as support

Can u help me too?

BC is doing the only right thing ignoring this scam artist.
What do you think why he didn't ask for self exclusion, even though they told him to when he mentioned his addiction.
He wanted to keep his opportunities open to blackmail them because he knows it worked at a different site as well.

He is a con artist with serious issues, that's all there is to say.
His 1st case maybe but his second should have never gotten any attention here. He complains he didn't get paid on time so he couldn't use the money to bet on something else.
Next time he would complain that there is a downtime for maintenance and because of that he could bet on game XY which WOULD have won, hahaha. That's exactly the same.

He blames the site for his own wrong moves. Betting the wrong side, then complain and blaming the site.
Having  a gambling addition (for a long time) -> blaming the site.
Issues with their TOS even though he himself agreed to them by making an account and play -> blaming the site.

This guy deserves no help or attention whatsoever.

Sorry I haven't much time for now to answer you point by point. BC.Game is ignoring my case, so I assume it is done for them. Am I wrong? I'll answer any pending question later.

Ok, but they should had sinalize it. Also I had conversation during many days with more than 5 different operators. I asked to have my account limited. I requested to limit my deposits, then to limit my stakes... and they couldn't do any.
The only way out was self-exclusion - but I would lose the calendar bonus that way.

It passed over 1 week since bc.game answered me... I believe they are ignoring it 100% so I need to start looking other ways. No I didn't tried to contact that email.
I'm trying this forum and CG... I try to speak to them but I got no answers as stated before so it is anoying being ignored.

https://imgur.com/a/jDDSUwE no positive reply, I mean they discarded that $500 bonus and they didn't answer anymore.

I shared because Im being ignored so it seems they dont care anymore. I allow them to share everything from me.

I didn't understand that way, because they made a new release on the site that morning - they alerted some hours before and it was not working if I remember correcty, so that maintenance is the "release".

I never asked for self-exclusion as I wanted to keep receiving the calendar bonus. But I stated my addiction many times after that. You can find some here on a previous post:
https://imgur.com/a/mBAYNw6
https://i.imgur.com/YDzTWzp.png


Thanks! They state their terms are incorrect and that they are working on it... but it is still like that.


I have been trying along the time through email and chats since 18th Feb.

Ahh, sorry for being a bit unclear. By "right after" I didn't mean in time-related manner, but in wager requirement in regards to AML policy. As I am sure you're well familiar, given you have account on many casinos, every casino has a wager requirement for deposits in order to comply with AML/ATF regulation.

I understand that the situation involved in your case was, you've wagered 99.99% of your deposit? Thus, despite what's left is a decimal point from the amount you deposited, you still haven't meet the AML wagering requirement, and thus, they can't allow you to withdraw?


"Next" as in the next time you're playing on their site and they did not restrict you although you've stated on the referred conversation that you're a gambling addict?

If so, as I am quite sure you're familiar from your case with Rollbit, live support handles a lot of tickets on daily basis. Don't you agree that there is a very huge and likely possibility that they can't remember the details of every case and user? That this user is a gambling addict and that user is a fraud and those group of users is a multi-acc abuser, and so on.

If they restrict your account right away when you state that you have an addiction, with your account having 99.99% wager requirement that still made it impossible to withdraw, won't it be unfair for them? Unless you asked them to return them to the originating address and lock your account right away, which unfortunately you didn't.

So, if you ask me about the next time, it might help to know --to be sure we're standing on a neutral ground and seeing it from unbiased position-- if you have ever mentioned this situation you have to any other support staff, to remind them about it, prior to me notifying them about your problem?


Oh, noted.


Have you tried [email protected]?

Do you mind telling us why you try to reach CIL? If you want to raise a dispute, I think their policy is much like other master-licensor, that you have exhausted every other possible way of mediation prior to escalating the issue to them. Thus, I recommend you to try this forum first and/or to a mediator like CG, AG, Pogg, and the likes.


Though I am very much sure it is not their intention to buy your silence or do anything "abnormal", let me try to get to the bottom of this and get a better, more whole, picture of the situation. If you don't mind clarifying "no positive reply from them", you mean you responded to that offer once it is voided, trying to renegotiate a term and regain the offer, and they did not comply to it? What's your response to their PM, exactly?

I think we can agree that due to the nature of this situation [to clarify that it is not a bribery attempt or anything shady], the PM can be shared and does not necessarily violate the term "private", as well as quite sure that BC.Game Support doesn't mind to give their permission, for the sake of transparency.

If you feel quite reluctant to do so in concern that you violated their privacy by sharing an exchange of private conversation with you, you can just give your permission to let them share your response to their PM, and let them share it on your behalf.


Unless I understand it wrongly, by "sportsbook team", they actually referring to the sportsbook provider, not their internal team. There's probably a technical issue from the provider, they probably need to verify bets, etc., providers hold bets and winnings from time to time for investigation.


Allow me to ask again what I asked on the earlier part of this post: have you ask for self-exclusion or made them aware of your addiction after that communication with "Doris" on the 18th of February?


I will be inquiring about this and get to know more.

For reference, have you tried to get ahold into those limitation prior to this recent development of your addiction, i.e. from 18th of February to the day I made my post notifying them about your situation, or were you trying it only recently?

You are wrong. That ticket toke over 1h15. It was my first experience on BC.Game, and I betted on esports 3rd map that was ending and I doubled the stake. unfortunatly I couldn't withdraw because I didn't bet the decimal places from my deposits, so the wagger was more than 99.99% concluded. I don't remember exactly but I think my first bet was on SAW (CS2) match to win it, with odd over 2.00 so I got over 1200$ from it in earnings.

You can see here the times: let me know if you  need a video or broadcast. https://imgur.com/a/YXzrndJ

Ok on that moment I agree. What about next?

Those are two separate cases. The one I reported on live chat, then I realized was because I was looking at wrong Coin on the top of the page as it was placed using USDT and I had other coin selected - I got it. The bet that I reported on this forum thread was days later< and it was really gone/disappeared as BC.Game support realized.


I know that CIL is their license holder, but my question is different. I can't find a working email to talk to CIL. Maybe you can help me or BC.Game... because the only email I can find in internet is [email protected].
I even tried to call but it doesn't even ring on +5999 7341000.
Anything wrong about I question what is the correct way to contact their License Holder? I can't find a better/working contact.

If anyone could help me on this I appreciate.

Maybe you are right, but since I got no positive reply from them anymore as they stated they wouldn't fullfill it anymore, I'm complaining about that case.

What?? No. The delay of hours was caused by their release/update on site it seems. Not for any provider source. Where did you get that idea? That isn't even their words.

"I just confirmed with the sportsbook team, and the delay was caused by their release"


Rollbit closed my account immedialty after I stated the gambling addiction.
Their only failure was leaving the secundary account opened (as I had two accounts with KYC done there). They found that error and they apologized for that and yes they reimbursed those bets - and yes I still had losses on Rollbit. Also, they sent the calendar bonus after 30 days.

Rollbit words:
After reviewing this case I can see we failed to lock the second account when we had enough information on hand to do so.


This case is different. I stated my condition and I requested they to limit my deposits and they don't do anything. I request to limit my stakes and they don't do anything. Even if BC.Game fullfill my request to rollback it to the moment they realized my addiction, I would lose money for them. So don't think I'm getting any profit from it.

As you can see I can't even have a clearly message from them stating "we closed your account on XX because we noticed you are addicted 2 weeks before". NOTHING. They just frozen the account with some dollars in it and calendar bonus to receive. I got no answers and here I'm.

Also I noticed you didn't answer yet or I missed it, do you find normal they say in their terms that they are able to limit deposits, when they can't afterall? Is it correct?
bc.game/help/responsible-gambling < they realized it is wrong and two weeks later it is still there! unbelievable
Thanks once again for the interest on it. Please let me know if you need any extra evidence of any point.