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Topic: BC.GAME SCAM on SPORTS BETTING $1,456.74 + Irresponsible Gambling control - page 5. (Read 1685 times)

jr. member
Activity: 122
Merit: 1
Quote
Because by doing so, you'll win with whatever outcome a match is ended? You bet for the winning of both parties. I am not sure that is allowed.

You are clearly wrong and I'm not explaining you how does sports betting works sorry - but you are wrong with that assumption.
Ok, I'll: https://i.imgur.com/y9CbybK.png so if you are saying if you bet on both teams you win? then you should be a billionaire with that trick Smiley


Quote
You're asking to void the bet... that you lost? Under the argument that you can't counter-bet it because the fund [that should be gotten from the other bet, the missing bet] did not reach your account in time for you to place the said bet? If it is a bug and you're truly seeking for a fair outcome, shouldn't the one being voided is the buggy-glitchy one, the #...9437, instead of the one where you can't place a counter-bet, #...1082, since #...1082 didn't have any problem? You sure you want them to void #...9437? You won that bet, so they would remove some balance from your account.

Yes they shall void them all during that period when they had issues. The won bets and the lost ones.
legendary
Activity: 2632
Merit: 1462
Yes, I'm an asshole
yes it is allowed obviously, wtf? why shouldn't it be allowed?

Because by doing so, you'll win with whatever outcome a match is ended? You bet for the winning of both parties. I am not sure that is allowed.

I copied the other betid to request it to be resolved because that one was stucked aswell but at least that open I could see in history.
In avg BC.Game might pay their bets within 1 minute. 3 hours you find normal? disappearing from history is normal? no it isn't, so it is a bug.

The only fact I know, is that I lost over 1k$ because of that bug.

And you lost USD 1,000 [or 1,400 USD, not sure which, it kept changing] because you can't counter-bet with the winning fund of the said match?

[...]
Quote
Now, the issue is resolved.
Now I loss over 1.4k$ due to that release. This was the only bet affected from my end. I reported it immediatly and I couldn't get a way to cashout my other winning bet or counter-betting it. It is frustrating as hell.

Thats why I requested to void the bets placed during that period - im not asking much.

You're asking to void the bet... that you lost? Under the argument that you can't counter-bet it because the fund [that should be gotten from the other bet, the missing bet] did not reach your account in time for you to place the said bet? If it is a bug and you're truly seeking for a fair outcome, shouldn't the one being voided is the buggy-glitchy one, the #...9437, instead of the one where you can't place a counter-bet, #...1082, since #...1082 didn't have any problem? You sure you want them to void #...9437? You won that bet, so they would remove some balance from your account.
jr. member
Activity: 122
Merit: 1
I apologize for the confusion in my previous response. I have confirmed with the sportsbook team, and on that day, they had a release that slightly affected the bet settlement time. Now, the issue is resolved.

And why did it disappeared from history during 3 hours? couldn't they warn the users about that? that was my only bet that was delayed and I needed those funds to counterbet the other bet as I explained.

Quote
Now, the issue is resolved.
Now I loss over 1.4k$ due to that release. This was the only bet affected from my end. I reported it immediatly and I couldn't get a way to cashout my other winning bet or counter-betting it. It is frustrating as hell.

Thats why I requested to void the bets placed during that period - im not asking much.
copper member
Activity: 93
Merit: 55
Official Support Handle for BC.Game
I apologize for the confusion in my previous response. I have confirmed with the sportsbook team, and on that day, they had a release that slightly affected the bet settlement time. Now, the issue is resolved.
jr. member
Activity: 122
Merit: 1
I intended to use the winnings of the "disappeared bet" to counter bet the ongoing bet. That is the the relation between those 2 bets.

About the other betid I mentioned on chat it was a bug from my end - as I copied it incorrectly and I didnt double check with the printscreen I had taken...

Quote
How is this a bug that deserves a bug bounty and not a simple glitch?
It is anyoing and shady having your bet disappeared in bet history, also no one could tell me anything about it. I call it bug, you call it glitch nvm.
They pay the bets immediatly and as I show the evidence it was paid 3h later, and it was gone from bet history during that time - If I knew this could happen I wouldn't place such a multiple bet as I just did.

Like... Placing a bet against the one you previously placed? Like a sure-bet? Is that even allowed? Anyway, pure curiosity, why do you even bother clicking the copy button for that bet ID? I mean, I can understand if you misclicked it due to it being in a close proximity with the bet ID in question, like being next to it or so, but they're very far apart, and the bet amount were not even close.

I have to agree that the initial ruling that bet ID #...9437 was initially lost, disappeared from the history, and later on revised as a winning is a curious thing, annoying perhaps, but I still don't think that counts as a bug. A glitch at best. Regarding this, BC.Game Support, can you shed some light into this matter and tell us how could this event occured? Does the sportsbook provider revised the final result or something?

yes it is allowed obviously, wtf? why shouldn't it be allowed?

I copied the other betid to request it to be resolved because that one was stucked aswell but at least that open I could see in history.
In avg BC.Game might pay their bets within 1 minute. 3 hours you find normal? disappearing from history is normal? no it isn't, so it is a bug.

The only fact I know, is that I lost over 1k$ because of that bug.





I intended to use the winnings of the "disappeared bet" to counter bet the ongoing bet. That is the the relation between those 2 bets.

About the other betid I mentioned on chat it was a bug from my end - as I copied it incorrectly and I didnt double check with the printscreen I had taken...

Quote
How is this a bug that deserves a bug bounty and not a simple glitch?
It is anyoing and shady having your bet disappeared in bet history, also no one could tell me anything about it. I call it bug, you call it glitch nvm.
They pay the bets immediatly and as I show the evidence it was paid 3h later, and it was gone from bet history during that time - If I knew this could happen I wouldn't place such a multiple bet as I just did.

Like... Placing a bet against the one you previously placed? Like a sure-bet? Is that even allowed? Anyway, pure curiosity, why do you even bother clicking the copy button for that bet ID? I mean, I can understand if you misclicked it due to it being in a close proximity with the bet ID in question, like being next to it or so, but they're very far apart, and the bet amount were not even close.

I have to agree that the initial ruling that bet ID #...9437 was initially lost, disappeared from the history, and later on revised as a winning is a curious thing, annoying perhaps, but I still don't think that counts as a bug. A glitch at best. Regarding this, BC.Game Support, can you shed some light into this matter and tell us how could this event occured? Does the sportsbook provider revised the final result or something?

bet ID #...9437 wasn't initially marked as a loss but later turned into a win. The deduction of $500 shown in the screenshot represents the record of OP's bet, not an indication of a loss. Typically, there is a notification when a user wins, but no notification is given for a loss. Since OP placed a Combo bet, as evident in the screenshot, the second match had just started when the bet was placed. However, this tennis match lasted nearly 3 hours, explaining why OP received the notification of winning after 3 hours.

Hello,
Here is the bet: https://i.imgur.com/dUWQJjZ.png


The second match might take 3 hours or 1000 hours to be completed it doesn't matter because my bet was in Game 1 Set 1 winner.
So this makes no sense:
Quote
However, this tennis match lasted nearly 3 hours, explaining why OP received the notification of winning after 3 hours.

I also had other bets with this tennis game, all of those were settled immediatly, so please review that incorrect info that you have.



So my bet was won about 10 minutes after being placed. Thats why I freaked out, because I didn't receive the winnings and you removed the bet from the bet history.

Once again, I was counting with those winnings to protect my other bet as I stated here in this forum and in chat support.


[moderator's note: consecutive posts merged]
legendary
Activity: 2632
Merit: 1462
Yes, I'm an asshole
I intended to use the winnings of the "disappeared bet" to counter bet the ongoing bet. That is the the relation between those 2 bets.

About the other betid I mentioned on chat it was a bug from my end - as I copied it incorrectly and I didnt double check with the printscreen I had taken...

Quote
How is this a bug that deserves a bug bounty and not a simple glitch?
It is anyoing and shady having your bet disappeared in bet history, also no one could tell me anything about it. I call it bug, you call it glitch nvm.
They pay the bets immediatly and as I show the evidence it was paid 3h later, and it was gone from bet history during that time - If I knew this could happen I wouldn't place such a multiple bet as I just did.

Like... Placing a bet against the one you previously placed? Like a sure-bet? Is that even allowed? Anyway, pure curiosity, why do you even bother clicking the copy button for that bet ID? I mean, I can understand if you misclicked it due to it being in a close proximity with the bet ID in question, like being next to it or so, but they're very far apart, and the bet amount were not even close.

I have to agree that the initial ruling that bet ID #...9437 was initially lost, disappeared from the history, and later on revised as a winning is a curious thing, annoying perhaps, but I still don't think that counts as a bug. A glitch at best. Regarding this, BC.Game Support, can you shed some light into this matter and tell us how could this event occured? Does the sportsbook provider revised the final result or something?
jr. member
Activity: 122
Merit: 1
I understand your concern, but unfortunately, we cannot fulfill your request to cancel all bets made after Game ID 2374266505778049437 as per your private message. We will investigate the issue you mentioned about not being able to see information after placing a bet. However, your proposal to use the winnings to counter-bet another wager is considered unrelated to this case.
Neither getting any compensation for this bug bounty/report?

Using the winnings to counter bet is related - because this bet was gone and when I placed the other bets I was counting with this funds to be paid, to counter-bet it. I don't understand how can it be unrelated.
I use the money from my balance and for winnings to protect big bets as it was the case.

How is this a bug that deserves a bug bounty and not a simple glitch? By the way, you haven't answer to my previous question on the reason you inquire for a different bet ID to their live support and the relevancy of those ID being inquired to this situation.


I intended to use the winnings of the "disappeared bet" to counter bet the ongoing bet. That is the the relation between those 2 bets.

About the other betid I mentioned on chat it was a bug from my end - as I copied it incorrectly and I didnt double check with the printscreen I had taken...

Quote
How is this a bug that deserves a bug bounty and not a simple glitch?
It is anyoing and shady having your bet disappeared in bet history, also no one could tell me anything about it. I call it bug, you call it glitch nvm.
They pay the bets immediatly and as I show the evidence it was paid 3h later, and it was gone from bet history during that time - If I knew this could happen I wouldn't place such a multiple bet as I just did.
legendary
Activity: 2632
Merit: 1462
Yes, I'm an asshole
I understand your concern, but unfortunately, we cannot fulfill your request to cancel all bets made after Game ID 2374266505778049437 as per your private message. We will investigate the issue you mentioned about not being able to see information after placing a bet. However, your proposal to use the winnings to counter-bet another wager is considered unrelated to this case.
Neither getting any compensation for this bug bounty/report?

Using the winnings to counter bet is related - because this bet was gone and when I placed the other bets I was counting with this funds to be paid, to counter-bet it. I don't understand how can it be unrelated.
I use the money from my balance and for winnings to protect big bets as it was the case.

How is this a bug that deserves a bug bounty and not a simple glitch? By the way, you haven't answer to my previous question on the reason you inquire for a different bet ID to their live support and the relevancy of those ID being inquired to this situation.
jr. member
Activity: 122
Merit: 1
I understand your concern, but unfortunately, we cannot fulfill your request to cancel all bets made after Game ID 2374266505778049437 as per your private message. We will investigate the issue you mentioned about not being able to see information after placing a bet. However, your proposal to use the winnings to counter-bet another wager is considered unrelated to this case.
Neither getting any compensation for this bug bounty/report?

Using the winnings to counter bet is related - because this bet was gone and when I placed the other bets I was counting with this funds to be paid, to counter-bet it. I don't understand how can it be unrelated.
I use the money from my balance and for winnings to protect big bets as it was the case.
copper member
Activity: 93
Merit: 55
Official Support Handle for BC.Game
I understand your concern, but unfortunately, we cannot fulfill your request to cancel all bets made after Game ID 2374266505778049437 as per your private message. We will investigate the issue you mentioned about not being able to see information after placing a bet. However, your proposal to use the presumed winnings to counter-bet another wager is considered unrelated to this case.
jr. member
Activity: 122
Merit: 1
Sorry but I'm figuring a new issue...

now a bet simply disappeared along with the owed amount.

https://imgur.com/a/OALNcS8

BetID: 2374266505778049437

I won the 3 legs... 807.59$

It disappeared from history as you can see on that screenshots. Luckly I have that screenshot...

Because we are undergoing maintenance, I will investigate and provide you with a clear response later.

However, I strongly suggest that you provide the correct Game ID to live support for a reevaluation. From your screenshots, it is evident that the ID you provided to live support and the one posted in the community are entirely different.

Edit: We have looked into your case. In Game ID 237426650577804943, you placed a $500 bet and successfully won $807. You received the winnings, and shortly after, you continued betting with that amount. Everything appears to be in order with the initial bet.

As for the confusion with live support informing you of a loss, it seems to be a result of an incorrect game ID provided during the conversation. I hope this clarifies the situation for you.



Quote
Edit: We have looked into your case. In Game ID 237426650577804943, you placed a $500 bet and successfully won $807. You received the winnings, and shortly after, you continued betting with that amount. Everything appears to be in order with the initial bet.
Hello, you are not right about this.
The bet was missing in history, and It was paid 3 hours later as you can see here, so it wasnt "shortly": https://imgur.com/a/2sbhUT7

During this period I couldn't even see the bet anywhere but only on Bill history as I proved. Due to that I was unable to counter bet my winning bet.
copper member
Activity: 93
Merit: 55
Official Support Handle for BC.Game
Sorry but I'm figuring a new issue...

now a bet simply disappeared along with the owed amount.

https://imgur.com/a/OALNcS8

BetID: 2374266505778049437

I won the 3 legs... 807.59$

It disappeared from history as you can see on that screenshots. Luckly I have that screenshot...

Because we are undergoing maintenance, I will investigate and provide you with a clear response later.

However, I strongly suggest that you provide the correct Game ID to live support for a reevaluation. From your screenshots, it is evident that the ID you provided to live support and the one posted in the community are entirely different.

Edit: We have looked into your case. In Game ID 237426650577804943, you placed a $500 bet and successfully won $807. You received the winnings, and shortly after, you continued betting with that amount. Everything appears to be in order with the initial bet.

As for the confusion with live support informing you of a loss, it seems to be a result of an incorrect game ID provided during the conversation. I hope this clarifies the situation for you.
legendary
Activity: 2632
Merit: 1462
Yes, I'm an asshole
I got interested and spent a good time on the last few posts.

First of all, allow me to re-upload the entire screenshots you've ever provide for this recent case, so we can get a better grasp of the situation. I arrange them in a chronological way according to your post, and add some marker that should help things easier to understand,

[1]
[2]
[3]
[4]
[5]
[6]

And to summarize, the gist of what shown by each group of images for this cases are:
  • Image 1 from group 1 as it shown the bet being placed
  • Image from group 2, it shows that the bet is indeed missing. The bets are in chronological order, #...9437 that's made on 14.20 should be in between the two bets
  • Image 1 from group 3, it shows that the bet is visible on the transaction, as well as an interesting fact that what OP inquire on the live support is for ID #...0124 and not #...9437 which become the root of this new accusation. Image 2 bears no relevancy on this case as it only showcased that OP needs the winning fund to counter-bet
  • Group 4 shows that the live support declare that according to their system, it's a lost game, I strongly assume it's #...0124 and not #...9437
  • Group 5... I'm not sure why is it even relevant to the situation
  • Finally, group 6, the missing bets that's initially marked as lost bet was changed to a winning bet

I have several theories and mulling over some possibilities with the statements provided on this case season 2. But to be sure I get a better understanding and not jumping to conclusion, do you mind to explain to us regarding the point on group 3? Why do you inquire for a different bet ID than the one you raised as a problem on this case? What's the relevancy of that bet to your case?
jr. member
Activity: 122
Merit: 1
The bet is now back on History and Paid:
https://i.imgur.com/aSa9pRg.png
You can see that it was settled now - and yes it was missing all bet history.

I tried on my phone but I didnt share the screenshots, as  you may know it would be over 10 pages to cover 1 desktop page.

Also, you should had seen the chat history, the staff confirmed the bet was loss in their end, and they couldn't even tell me what leg was loss...
legendary
Activity: 2632
Merit: 1462
Yes, I'm an asshole
I am late to it but let me make a guess.

The OP placed a bet, odd changed from 2.15 to 1.5, the accepted odd was 1.5 and the stake was $1000. But then OP lost the bet. You refunded the bet that was placed instead of making it a loss bet. If this was a winning bet then it does not make sense for OP to be happy with the refund only, he would needed his investment and the profit.
It's the other way round. The odd was 1.5 then it rose to 2.15 around about the same time OP was placing it. The system accepted the 1.5 odd instead of notifying him that the odds had changed. OP lost the bet, but he has been refunded the initial stake given system error which is fair enough.

[...]

That case was resolved, BC refunded the bet. OP then come with another case.



Yes! I'm saying that.

I'm wondering, do I need to be screen recording to play on BC.Game casino?

No, what you need is submitting a self-exclusion as it's been known that you have a gambling addiction. BC.Game Support, please heed this information and lock OP's account once this case got resolved. OP has given his consent to get himself locked from your platform once the previous case got closed [quoted below the horizontal line]

The support is just anoying. I provided them the betid it should be more than enough.. and they requests for screenshots and more screenshots.

I placed a bet and 500$ was deducted from my pocket. It disappeared and wasn't credited the winnings neither the bet amount...


Edit: they raised a ticket... 5944937

I'm able to see the bet in transaction history here: https://i.imgur.com/NI36k92.png

So frustrating... I needed that amount to counterbet this bet now... and I'm screwed: https://i.imgur.com/d5PV8GD.png ...

Edit2: I'm done... now the open bet is loss and I couldn't counter bet because BC couldn't pay me in time... fantastic...

@BC can I have a compensation for this at least?! I stated my intention to counter bet with it on chat... and here on forum in time!

Edit3: BC answered stating it was a loss bet in their end, but they can't even tell me what leg is incorrectly settled.... https://imgur.com/a/ZTGhZqQ
I continue not even spotting it in my bet history, only on transaction history.

I had no cashin option because their system still didn't confirm the game that was won long time ago: https://i.imgur.com/HNRiFfQ.png Cry

I am reuploading your images so everybody can see them easier. I was about to reply to this thread around two hours ago, but I got something else to take care of and glad that I come back with their support already replied to you.




First of all, in regards to your reply to Shishir99 as below, small correction, you did not try it on other device, just different browser, as evident on the above image.

Yes ofc I did. I tried on other device and it is gone aswell...

https://i.imgur.com/NiALybR.png

Second, do you mind to show us your lost bet tab?



After refund my bet that shouldn't ever be accepted, you can close my account. No worries. I didn't like their support.

I didn't understand what you mean. If they don't refund it is 1000$ loss. If they refund you can't afirm I will play with it, neither losing it?!

One fact is that this bet shouldn't ever be placed. It seems everyone agree with that and the fact their live support is bad.

My ID is 30089880. Nothing to hide here. What else do you need?

jr. member
Activity: 122
Merit: 1
Sorry but I'm figuring a new issue...

now a bet simply disappeared along with the owed amount.

https://imgur.com/a/OALNcS8

BetID: 2374266505778049437

I won the 3 legs... 807.59$

It disappeared from history as you can see on that screenshots. Luckly I have that screenshot...

Your issue can be easily solved through the use of live support. Seems like you really like escalating if there’s some minimal error in the casino. You didn’t provide screenshots too of your bet history that will prove the missing bet that you indicated on the current screenshot.

Live support can easily spot what’s wrong on your bets if you will just provide them BetID and screenshot of your bet. We forum user doesn’t any idea what’s going on your account because you and the support are the only person that can look on it. I have same issue like this before when using Betfury sportsbook but settled properly after I report the missing bet to the live support.

I contacted them and they refuse to help me via chat. Yes I provided you the screenshot that shows this. Look for a 500$ bet and you will find it.



I am late to it but let me make a guess.

The OP placed a bet, odd changed from 2.15 to 1.5, the accepted odd was 1.5 and the stake was $1000. But then OP lost the bet. You refunded the bet that was placed instead of making it a loss bet. If this was a winning bet then it does not make sense for OP to be happy with the refund only, he would needed his investment and the profit.
It's the other way round. The odd was 1.5 then it rose to 2.15 around about the same time OP was placing it. The system accepted the 1.5 odd instead of notifying him that the odds had changed. OP lost the bet, but he has been refunded the initial stake given system error which is fair enough.



It disappeared from history as you can see on that screenshots. Luckly I have that screenshot...
Are you trying to say what we are seeing right now in the screenshot completely disappeared afterward?


Yes! I'm saying that.

I'm wondering, do I need to be screen recording to play on BC.Game casino?

The support is just anoying. I provided them the betid it should be more than enough.. and they requests for screenshots and more screenshots.

I placed a bet and 500$ was deducted from my pocket. It disappeared and wasn't credited the winnings neither the bet amount...


Edit: they raised a ticket... 5944937

I'm able to see the bet in transaction history here: https://i.imgur.com/NI36k92.png

So frustrating... I needed that amount to counterbet this bet now... and I'm screwed: https://i.imgur.com/d5PV8GD.png ...

Edit2: I'm done... now the open bet is loss and I couldn't counter bet because BC couldn't pay me in time... fantastic...

@BC can I have a compensation for this at least?! I stated my intention to counter bet with it on chat... and here on forum in time!

Edit3: BC answered stating it was a loss bet in their end, but they can't even tell me what leg is incorrectly settled.... https://imgur.com/a/ZTGhZqQ
I continue not even spotting it in my bet history, only on transaction history.

I had no cashin option because their system still didn't confirm the game that was won long time ago: https://i.imgur.com/HNRiFfQ.png Cry

[moderator's note: consecutive posts merged]
legendary
Activity: 2338
Merit: 1261
Heisenberg
I am late to it but let me make a guess.

The OP placed a bet, odd changed from 2.15 to 1.5, the accepted odd was 1.5 and the stake was $1000. But then OP lost the bet. You refunded the bet that was placed instead of making it a loss bet. If this was a winning bet then it does not make sense for OP to be happy with the refund only, he would needed his investment and the profit.
It's the other way round. The odd was 1.5 then it rose to 2.15 around about the same time OP was placing it. The system accepted the 1.5 odd instead of notifying him that the odds had changed. OP lost the bet, but he has been refunded the initial stake given system error which is fair enough.



It disappeared from history as you can see on that screenshots. Luckly I have that screenshot...
Are you trying to say what we are seeing right now in the screenshot completely disappeared afterward?
hero member
Activity: 1400
Merit: 623
Sorry but I'm figuring a new issue...

now a bet simply disappeared along with the owed amount.

https://imgur.com/a/OALNcS8

BetID: 2374266505778049437

I won the 3 legs... 807.59$

It disappeared from history as you can see on that screenshots. Luckly I have that screenshot...

Your issue can be easily solved through the use of live support. Seems like you really like escalating if there’s some minimal error in the casino. You didn’t provide screenshots too of your bet history that will prove the missing bet that you indicated on the current screenshot.

Live support can easily spot what’s wrong on your bets if you will just provide them BetID and screenshot of your bet. We forum user doesn’t any idea what’s going on your account because you and the support are the only person that can look on it. I have same issue like this before when using Betfury sportsbook but settled properly after I report the missing bet to the live support.
jr. member
Activity: 122
Merit: 1
Sorry but I'm figuring a new issue...

now a bet simply disappeared along with the owed amount.

Did you contact their live support regarding the new issue? Sometimes it could happen due to a glitch. Did you try to clear your browser data, log out, and log in again, basic troubleshoots that we do when we encounter issues? If not, then I suggest you to do these troubleshoots. If you have a screenshot, there is nothing to be worry about. But, I am curious what made you think that you should take a screenshot of your bet? Probably just out of curisity? Or are you trying to hide something?

Let's wait for BC game support.

Yes ofc I did. I tried on other device and it is gone aswell...

https://i.imgur.com/NiALybR.png
hero member
Activity: 770
Merit: 482
Sorry but I'm figuring a new issue...

now a bet simply disappeared along with the owed amount.

Did you contact their live support regarding the new issue? Sometimes it could happen due to a glitch. Did you try to clear your browser data, log out, and log in again, basic troubleshoots that we do when we encounter issues? If not, then I suggest you to do these troubleshoots. If you have a screenshot, there is nothing to be worry about. But, I am curious what made you think that you should take a screenshot of your bet? Probably just out of curisity? Or are you trying to hide something?

Let's wait for BC game support.
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