Topic: BC.GAME SCAM on SPORTS BETTING $1,456.74 + Irresponsible Gambling control - page 7. (Read 1606 times)

I think I'm getting to understand your case fully right now, and for me I think if only you can proof that your complaint was made before the game was played and you lost it, then you truly deserve your betting refund (i.e $1000),  But if the complaint was made after the game got played and you lost it, then... (I reserved my comment). And I think it's at this point, I let the casino representative do this job regarding this case, as I'm really interested in this case and will love to see how it ends. However, I'm wishing you good luck.

The bet couldn't be accepted with wrong odd on it. It is basic. And I complaint immediatly when I noticed it.
They knew the odd changed, and they didn't suspended that bet as they should. So I loss 1000$ immediatly after placing it as I couldn't even sell my bet by similar amount.

It doesn't. Believe me: https://i.imgur.com/voJxvCm_d.webp?maxwidth=760&fidelity=grand
I wouldn't accept that odd because it means it would be on a point where my player had no advantage anymore. Thats why I don't accept odd changes automatically

Judging from the conversation between you and the casino representative as given above, it clearly shows that the bet was accepted with the new odd of 2.15, of which I'm sure if only had the game played as predicted, what O.P would have won is $2150 and not $1500, but since he/she lost the bet, he has technically also lost his betting amount (i.e $1000).



But why will such issued be raised after he (O.P) has lost his bet, where was he long before the game played to either cancel his bet or cash-out his fund since he wasn't okay with the changed of odds..I think this is already late, as this is a common issue we gamblers face every blessed day

WHY MUST IT BE NOW AFTER HE HAS LOST HIS BET TO COMPLAIN OF NOT BEEN OKAY WITH THE CHANGE OF ODDS? I THINK IT'S ALREADY LATE

The game played fine, with higher odds than its initial position when OP placed his bet. OP lost the bet and thus, whether the casino paid him or not should not be a question.



OP's issue here, unless I understand it wrongly, is that since the odds changed, his bets should not be accepted in the first place, and thus, voided.

---

He's here already.

As far as I know, when one is placing a bet and the odds change during the process. A prompt pops up informing the user that the odds have changed and asks if they would still accept the new odds and proceed.

I read the conversation between you and one of the support assistant and the way they responded does not give any confidence. Seems to be something like language barrier or not properly understanding the complaint. I believe their support in the forum will help follow up and give a better answer. Just be patient, OP.

The game not played as predicted, but it started with disadvantage from me against casino, when they accepted an outdated odd.
I placed dozens of bets and I know it was wrong. Their support continue saying that if I had another option selected the bet would be placed with 2.15 odd:
https://i.imgur.com/JtCDg2u.png

So if you don't mind, I will love to ask just two questions for further clarification.
1. Did the game played as predicted, and then the casino refused to pay you the amount won or neither the initial amount used in betting the game? (i.e $1000) Or,

2. Did the game played as predicted, and then the casino paid you while using the amount for the old odd (i.e 1.5 which is $1500) instead of the new odd of (i.e 2.15 which is $2150) Or,

3. Did the game not played as predicted, and then you are requesting for a refund since the bet wasn't accepted?


So which of the case are you anticipating for, as this will go a long way giving the casino representative a recap of what went wrong. Thanks

#CryptoheadlinNews

Apologize, the bet ID is 2370815141617995779.
https://i.imgur.com/voJxvCm.png

about ticket id: 5919314 and 5931572.

My point of view is: that bet couldn't be accepted at that odd. Your staff already confirmed that you knew the odd was 2.15 on the moment of the acceptance.
So, as I didn't confirm the intention of placing that bet with the odd 2.15, it couldn't had been placed with 1.5 so it should be voided.

Thanks

@ghostingura2 Can you please provide your screenshots of relevant bets in "My Bets" and the ticket ID. so we can have a further look.

No words for this support guys:

https://ibb.co/pWybmzR
https://ibb.co/4g092bL

Hello,

I placed this bet 5919314 and while it was being processed the odd changed from 1.5 to 2.15. Instead of getting a warning about the odd that had changed, they simply accepted the old and smaller odd (how convenient...) instead of prompting me about odds be changing.

https://i.imgur.com/UWJNRYx.png

I tried to contact live support but they seem like bots. They said it is my fault having this option enabled "Don't accept odds changes" lool
This option only means that if the odd changes the bet isn't automatically accepted and the player need to reconfirm it<


It happened Feb 18, 2024, 01:49. Seems their support doesn't even know their rules.

https://imgur.com/a/oycBz1o

Accordingly to their support because I have the option "Do not accept any odd change",  every bet is placed with an old Odd... https://i.imgur.com/0srzYvV.png
1st it makes no sense it would be a foolish scam
2nd I knew it wasn't like this so I exemplified it in a video:https://s9.gifyu.com/images/SF7AO.gif (some screenshots from it here-> https://imgur.com/a/B48pM8j)

Of course with this odd property (that I always had) I'm notified if any odd change and it obviously do not place any bet with an outdated odd - which didn't happened on the bet I'm claiming about 5919314.

I made a claim on trustpilot and here - I'll update if I got any updates. All I requested is to cancel this bet, because I didn't agree with any odd change and it was placed with an outdated odd as me and even their staff confirmed (https://i.imgur.com/0srzYvV.png).

$1000 is the total owed amount with this.

So far I can only talk to dumb support ppl on live chat and I got 0 answers through email.

I can't recommend this platform to anyone acting like this - this was the only issue I found within 10 days betting but the way that I'm receiving answers, and they are dealing with it isn't correct.

EDIT #1 26/02/2024 - My claim #1 is resolved - BC.Game refunded the bet.

EDIT #2 28/02/2024 - My claim #2 is still unresolved - BC make my bet disappeared doubting of myself and couldn't counter bet other running bets lost $1,456.74 on that period
About this case BC support offered a $500 compensation for this trouble, which I didn't accept in time, and it seems to be gone now, because I didn't saw their proposal before I continued messaging on thread. In my opinion the bets during those technical issue should be voided. The total amount is $1456.74 during that period.
Evidence here: https://imgur.com/a/r4PVgZR

EDIT #3 02/03/2024 - My claim #3 is still unresolved - BC doesn't comply with their own terms. They do not offer any account limitation. I have to choose between closing my account permanently and losing all the calendar bonus I was awarded, or keep my account open without any deposit or bet limitation
Solving this issue, would solve all the other pending issues because it happened before problem #1 and #2

As proved I stated my condition two weeks ago (it was on 18th february) - https://streamable.com/o9np4s and @holydarkness mentioned it here: https://i.imgur.com/ABx5BFQ.png
So, if my account was closed due to my addiction, they should stick with the date they noticed it - 18 February or 24 February - voiding all transactions made after that.
Once again, I requested my account to be limited because I couldn't have it closed otherwise I would lose their calendar bonus.
Regarding to their terms here: https://bc.game/help/responsible-gambling ( https://i.imgur.com/CuZNRmp.png ) I should be able to have my account limited refrain from depositing or lowering the maximum stakes.
BC.Game decided for themselfs to close my account and make me lose all the remaining calendar bonus.