Hello,
I placed this bet
5919314 and while it was being processed the odd changed from 1.5 to 2.15. Instead of getting a warning about the odd that had changed, they simply accepted the old and smaller odd (how convenient...) instead of prompting me about odds be changing.
https://i.imgur.com/UWJNRYx.pngI tried to contact live support but they seem like bots. They said it is my fault having this option enabled "Don't accept odds changes" lool
This option only means that if the odd changes the bet isn't automatically accepted and the player need to reconfirm it<
It happened Feb 18, 2024, 01:49. Seems their support doesn't even know their rules.
https://imgur.com/a/oycBz1o Accordingly to their support because I have the option "Do not accept any odd change", every bet is placed with an old Odd...
https://i.imgur.com/0srzYvV.png1st it makes no sense it would be a foolish scam
2nd I knew it wasn't like this so I exemplified it in a video:https://s9.gifyu.com/images/SF7AO.gif (some screenshots from it here->
https://imgur.com/a/B48pM8j)
Of course with this odd property (that I always had) I'm notified if any odd change and it obviously do not place any bet with an outdated odd - which didn't happened on the bet I'm claiming about 5919314.
I made a claim on trustpilot and here - I'll update if I got any updates. All I requested is to cancel this bet, because I didn't agree with any odd change and it was placed with an outdated odd as me and even their staff confirmed (
https://i.imgur.com/0srzYvV.png).
$1000 is the total owed amount with this.
So far I can only talk to dumb support ppl on live chat and I got 0 answers through email.
I can't recommend this platform to anyone acting like this - this was the only issue I found within 10 days betting but the way that I'm receiving answers, and they are dealing with it isn't correct.
EDIT #1 26/02/2024 - My claim #1 is resolved - BC.Game refunded the bet.EDIT #2 28/02/2024 - My claim #2 is still unresolved - BC make my bet disappeared doubting of myself and couldn't counter bet other running bets lost $1,456.74 on that periodAbout this case BC support offered a $500 compensation for this trouble, which I didn't accept in time,
and it seems to be gone now, because I didn't saw their proposal before I continued messaging on thread. In my opinion the bets during those technical issue should be voided. The total amount is $1456.74 during that period.
Evidence here:
https://imgur.com/a/r4PVgZREDIT #3 02/03/2024 - My claim #3 is still unresolved - BC doesn't comply with their own terms. They do not offer any account limitation. I have to choose between closing my account permanently and losing all the calendar bonus I was awarded, or keep my account open without any deposit or bet limitationSolving this issue, would solve all the other pending issues because it happened before problem #1 and #2
As proved I stated my condition two weeks ago (it was on 18th february) -
https://streamable.com/o9np4s and @holydarkness mentioned it here:
https://i.imgur.com/ABx5BFQ.pngSo, if my account was closed due to my addiction, they should stick with the date they noticed it - 18 February or 24 February - voiding all transactions made after that.
Once again, I requested my account to be limited because I couldn't have it closed otherwise I would lose their calendar bonus.
Regarding to their terms here:
https://bc.game/help/responsible-gambling (
https://i.imgur.com/CuZNRmp.png ) I should be able to have my account limited refrain from depositing or lowering the maximum stakes.
BC.Game decided for themselfs to close my account and make me lose all the remaining calendar bonus.