Topic: BetCoin.ag closed account and stole around 1 BTC - page 13. (Read 3901 times)

I have to make the extreme comparison for you to understand but you clearly didn't. I'll be following this and see what the mediator will rule.

Lol, you serious? How do you compare that? Are you drunk?

This guy has lost a lot of money of money on this site first of all. There is NO DAMAGE for them. Think about that. They made quite some money off him. While he deposited and lost there was NEVER A PROBLEM.
Also, they dont show any proof to him. They just say " thats the case , deal with it" . So he gets no chance to defend himself.

I have gone through similar cases, obviously you did not so you dont understand.
If you feel treated unfair buy site scamming you thats the worst, trust me. Most customer support people have NO RESPECT for the customers, and this is yet another case.

Why would they treat someone they believe is abusing their site with respect?

Let me pull out an extreme for you.. If someone murders your SO in cold blood and you watch it happening, will you happily answer any questions the murderer has for you? If you say yes that will be quite silly.

Why are you treating this guy like this?
What a pathetic behaviour and terrible customer support. This guy is asking the same question 5 times and you ignore it over and over again.
He is a losing player on your site, you should be glad to have him. But yet you treat him like shit.

I hope this case opens the eyes of some other players here to not play on your site.

So sick of bookies kicking their customers in the ass.

Deposit? ok, losing? ok, winning? hmmmm..., withdraw? "there is a problem with your account"

Please, i want to know, the balance of my account that you have closed. Is that a secret?

The mediator will have full access to all account information, including balance, wager and login activity.

Abuse of what?

i have deposited 1.8 BTC to your bookie, and have withdrawn 0.1 BTC from it.

Please explain to me, how did i abuse your bookie betcoin.ag?

I did file the claim already of course, but i had to do it with INCOMPLETE information, because you keep ignoring my questions.

let me try again.

if the mediator is investigating the case for now, it means, that for at least for now, I AM NOT GUILTY.
There exists a probability that you will have to pay back the money you that was on my account.

So, please, i ask you again. How much BTC was on my account after you have closed it?
I want to know the exact current balance. I think i am entitled to have this information. And i authorize you to disclose it publicly here.

thank you

Hello, we are happy to answer any questions the community has regarding this matter that don't directly affect the investigation. We are in this thread for that reason. Our business with the player, however, has concluded and any communication with him will be dealt with through the third party mediator.

As mentioned, we have sufficient evidence that this player has maliciously violated multiple terms of service. We have been trying to resolve this matter for a week, when we provided the information to the player to file a claim. Instead of filing a claim, he has spent his time on forums. If he does file the claim, we will share our evidence with the mediator and we are confident they will decide in our favor. If not, we will gladly take their advice regarding a resolution.

We pay out many larger payouts than this each day. We have no absolutely reason to withhold legitimately earned winnings. This isn't an ambiguous case, but clear-cut abuse. We are taking the hard way out by refusing to give into his threats to post in the forums. The reason for this is that we cannot incentivize fraudulent players to return and attempt the same cheats. We feel this is a service to the Bitcoin community, which as we all know is already filled with dishonest individuals.

Betcoin.ag has grown exponentially in the past few years and has many trusted members of this forum using it frequently. We would never do anything to break the trust of our tens of thousands of regular users. As mentioned, if the player does file the claim, we will cooperate fully and post an update here with the resolution. If anyone has any questions or concerns, we are here for you any time. Thanks and best of luck to all.