BetcoinPoker.com Betcoin.ag-Big Tourneys-BONUS-Freerolls, Ring Games, Real Poker - page 67.

TwitchySeal

legendary

Activity: 2716

Merit: 2093

Join the world-leading crypto sportsbook NOW!

Hey Betcoin,

Thought I should let you know that when you ban a players IP and disable their account, they're still able to log in with the poker client, access funds in their poker balance, register and play tournaments etc...They just cant access the website.

Any explanation by the way on the sudden change from

Quote

As for TwitchySeal we just appreciate the passion and keeping us at the top of the bitcointalk thread because it's helping to drive some new players through!

to

Quote

The owner of this website (poker.betcoin.ag) has banned your IP

Remember, best not to reply at all than to reply with a lie (like last time)

dooglus

legendary

Activity: 2940

Merit: 1333

Last night I tried using the table starter thing to earn the 100% rakeback bonus, but it didn't work.

I went to my wallet, clicked 'Pick Tables' next to 'Poker Table Starter', clicked 'Sit Here' on the 'Tokyo' row. It told me 'Selected. You have 5 minutes to sit at Tokyo.'

So I went back to the lobby and sat at table 'Tokyo', and bought in for the max available (100 chips).

I went back to the wallet, clicked 'refresh', and it told me 'Pending Tokyo: Sit at table now' and that's all.

I wasn't sat there before it told me to sit, but it never noticed me sitting.

The feature worked about a week ago when I tried, but now it is broken again.

Please don't tell me to make a ticket, because nobody answers tickets.

Edit: I just tried again now and it worked this time, so the bug seems intermittent.

ftwbtc1

full member

Activity: 204

Merit: 100

Thanks for fixing the 100% rakeback promo. Any plans on a 10 btc freeroll coming or some of the VIP freerolls? I always see a spike in traffic following these freerolls which signals to me an increase in depositing players or is it more of the current players who come back? Keep up the good work!

BMONKltd

newbie

Activity: 1

Merit: 0

i never have any problems with betcoin after many deposit and withdraw after i see this action here it disgust me how user betcoin.ag act when showed objects you did wrong! If you did not do these things that user twitchyseal claims you would have very different actions and show that others are the dishonests not you!

i hope you change to be more honest but if perpetual dishonest and not face past dishonest I hope you close business soon

Betcoin.AG

legendary

Activity: 3738

Merit: 1108

Betcoin.ag Forum Rep - Sportsbook, Casino

TwitchySeal

legendary

Activity: 2716

Merit: 2093

Join the world-leading crypto sportsbook NOW!

I encourage all Betcoin players that play this Bitcoin talk tournament to read the last few pages of this thread.

Betcoin.ag has made what may have been honest mistakes initially and attempted to resolve them in unethical ways. They have been dishonest to their players on a consistent basis. They refuse to fix or even acknowledge what they have done and give no reason to believe they will behave any differently in the future.

Between the evidence posted and Betcoins reaction I don't see how any other conclusion can be made.

If the Poker and Bitcoin communities tolerate this kind of behavior it will become even more common

Betcoin.AG

legendary

Activity: 3738

Merit: 1108

Betcoin.ag Forum Rep - Sportsbook, Casino

Great opportunity to pick up some bitcoin in the BitcoinTalk tournament.

Official thread: https://bitcointalksearch.org/topic/27122015-finale-bitcointalk-6-seat-no-limit-showdown-series-at-betcoinag-1243125

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Tournament Series
1750 mBTC paid to top 3 finishers
1000 mBTC 1st place
500 mBTC 2nd place
250 mBTC 3rd place

BUYIN:
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DATE:
Sunday November 22^th, 2015

TIME:
1900 GMT (+0000)
1400 EST (-0500)
1000 PST (-0800)
(verify the time in your poker client)

RULES:
6 seat tables
5,000 starting chips
Blinds raise every 6 minutes
1 ReEntry / 0 ReBuys

BOUNTIES:
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StareYouDown - 50 mbtc

Bounty will be deposited to your Betcoin account after the tournament by submitting a ticket to www.betcoin.ag/support

SIGNUP:
Login to Betcoin.AG and click the 'Tourney' tab.
Under 'Tourney' you will see the tab for 'Special' then look for:
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PASSWORD:
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TwitchySeal

legendary

Activity: 2716

Merit: 2093

Join the world-leading crypto sportsbook NOW!

Quote from: Betcoin.AG on November 21, 2015, 05:25:35 PM

We ran a 10 btc freeroll and we still have the bad beat jackpot funded with now over 18 btc!

The reason it's over 18 BTC is because you "unintentionally" took most of it from your players and decided not to give it back.

All funds collected for the BBJP prior to Aug 3rd should be distributed back to the players who funded it as fairly as possible.

Ethics 101 really.

Also don't want this blatant lie to get buried:

Quote from: TwitchySeal on November 20, 2015, 11:11:41 PM

Quote from: Betcoin.AG on November 20, 2015, 05:09:57 PM

No we did not allow those players to play in the tournament but as you may know a bitcoin gaming website creates some unique challenges which we embrace.

Dear Betcoin.ag,

Yes you did.

I don't have time to prove all of your lies are lie, but you won't get away with too many in a row.

Please stop lying,

Twitchy

https://www.betcoin.ag/collusion-soft-play-cheating-zero-tolerance-betcoin-poker
https://www.betcoin.ag/collusion-soft-play-cheating-zero-tolerance-betcoin-poker#comment-11099

Betcoin.AG

legendary

Activity: 3738

Merit: 1108

Betcoin.ag Forum Rep - Sportsbook, Casino

Quote from: cjmoles on November 21, 2015, 05:48:18 PM

See...this is the number one reason why I like playing at Betcoin: It has the softest pool of players that can be found in the game at the moment. Don't even have to turn on my "Bum Hunter!" I already know where they can be found! Everybody should be scoping out this field of players....it's like I'm staking bitcoin here!

cjmoles, thanks for joining and we appreciate your feedback. We will continue to bring in new players to experience the fun of bitcoin poker and thank you for your support.

Betcoin.AG

legendary

Activity: 3738

Merit: 1108

Betcoin.ag Forum Rep - Sportsbook, Casino

Quote from: Saifulboy on November 21, 2015, 05:51:52 PM

when tournies you are playing in froze, and u bust in all of them by blinding out , all they say is ' its wpns side '. but in reality it is betcoin side since most of the time wpn tournies run smoothly.

dont bother asking for refunds after you give them all the necessary information they need.

What tourney are you referring to? There is overlap between both support staffs and when you play WPN tournaments funds go to the WPN and the WPN refunds players based on particular situations directly back through Betcoin. Please provide the information in a ticket at www.betcoin.ag/support

Saifulboy

newbie

Activity: 7

Merit: 0

when tournies you are playing in froze, and u bust in all of them by blinding out , all they say is ' its wpns side '. but in reality it is betcoin side since most of the time wpn tournies run smoothly.

dont bother asking for refunds after you give them all the necessary information they need.

cjmoles

legendary

Activity: 1176

Merit: 1017

See...this is the number one reason why I like playing at Betcoin: It has the softest pool of players that can be found in the game at the moment. Don't even have to turn on my "Bum Hunter!" I already know where they can be found! Everybody should be scoping out this field of players....it's like I'm staking bitcoin here!

Betcoin.AG

legendary

Activity: 3738

Merit: 1108

Betcoin.ag Forum Rep - Sportsbook, Casino

Upgrading the ticket interface for Betcoin Daily Coin Tournament series. We don't expect this to cause any delays, but certainly drop us a support ticket if you have any questions.

Betcoin.AG

legendary

Activity: 3738

Merit: 1108

Betcoin.ag Forum Rep - Sportsbook, Casino

Very spirited discussion guys!

We ran a 10 btc freeroll and we still have the bad beat jackpot funded with now over 18 btc! The freeroll was never ultimately funded from the bad beat jackpot and is still in full effect. We do enjoy your discussion however.

Be sure to play in the BitcoinTalk Tournament Sunday, November 22, 2015 at Betcoin Poker!

DarkDays

legendary

Activity: 2030

Merit: 1189

Quote from: dooglus on November 21, 2015, 01:55:35 PM

Quote from: DarkDays on November 21, 2015, 01:43:34 PM

Because the staff is very small and not very knowledgeable.

The solution to this is to employ more knowledgeable staff. If money is a problem, maybe stop paying people to spam the forum with signature ads and use the money saved to pay for competent support staff. There's little point advertising the site when it isn't ready to handle increased traffic yet. New people will visit, be disappointed by all the broken stuff and lack of support, and not stick around. Better to focus on fixing things first, and then bringing in players later.

A good company would do these things. Betcoin has not done these things. That's why all of these people have so many problems with them.

If you wanted to get the full "player" experience, you should try visiting the site and submitting issues to them under an anonymous name that has no clout. It's even worse than what you are experiencing.

ranlo

legendary

Activity: 1988

Merit: 1007

Quote from: dooglus on November 21, 2015, 01:55:35 PM

Quote from: DarkDays on November 21, 2015, 01:43:34 PM

Because the staff is very small and not very knowledgeable.

The solution to this is to employ more knowledgeable staff. If money is a problem, maybe stop paying people to spam the forum with signature ads and use the money saved to pay for competent support staff. There's little point advertising the site when it isn't ready to handle increased traffic yet. New people will visit, be disappointed by all the broken stuff and lack of support, and not stick around. Better to focus on fixing things first, and then bringing in players later.

The other solution is to have current information on the site. There's many areas where one page says something and another claims the exact opposite. Depending on which answer players read first, they will think it works one way or the other, and support is usually set in their ways that x is correct and even if their site claims otherwise, you're still in the wrong and not them. Had an issue in the past where support claimed I was wrong so I took a picture AND sent them a link to their OWN site proving I was right. Support then told me they were removing the incorrect page and I was pretty much pushed away after because I, as a player, should have known their site has incorrect information.

dooglus

legendary

Activity: 2940

Merit: 1333

Quote from: DarkDays on November 21, 2015, 01:43:34 PM

Because the staff is very small and not very knowledgeable.

The solution to this is to employ more knowledgeable staff. If money is a problem, maybe stop paying people to spam the forum with signature ads and use the money saved to pay for competent support staff. There's little point advertising the site when it isn't ready to handle increased traffic yet. New people will visit, be disappointed by all the broken stuff and lack of support, and not stick around. Better to focus on fixing things first, and then bringing in players later.

DarkDays

legendary

Activity: 2030

Merit: 1189

Quote from: dooglus on November 21, 2015, 12:30:45 PM

It's not that I feel bad for me. I feel bad for the site and its customers.

How do you explain such poor customer service? It just makes the whole operation look amateurish.

I can kind of understand it in Twitch's case. They are sick of him continuing to bring up embarrassing stuff from the past that they wish would just go away, and so have written him off as a troll. But for a new player with a good reputation, playing for decent sums, and pointing out clearly verifiable easily fixed bugs on the site I just don't get it. Why promise a reply "within hours" and then stall for 8 days?

Because the staff is very small and not very knowledgeable. So one guy reads a ticket regarding a problem, doesn't know what to do, and says "bump this in 24 hours" to give them more time/have someone else deal with it. I've been asked to bump my own problems several times, but I stopped playing there regularly a few months ago so it looks like they don't even do that now, they just ignore you.

dooglus

legendary

Activity: 2940

Merit: 1333

Quote from: ranlo on November 21, 2015, 06:12:44 AM

If it makes you feel any better regarding the ticket, here's my status (the top one has 1 reply, which was me because they told me in live chat to "respond to the ticket to bump it"):

https://i.imgur.com/a8MD6iZ.jpg

I've been in live chat and spoken to 4 different people, all of which said over and over that I will get a response soon. I have long since given up on that.

It's not that I feel bad for me. I feel bad for the site and its customers.

How do you explain such poor customer service? It just makes the whole operation look amateurish.

I can kind of understand it in Twitch's case. They are sick of him continuing to bring up embarrassing stuff from the past that they wish would just go away, and so have written him off as a troll. But for a new player with a good reputation, playing for decent sums, and pointing out clearly verifiable easily fixed bugs on the site I just don't get it. Why promise a reply "within hours" and then stall for 8 days?

ranlo

legendary

Activity: 1988

Merit: 1007

Quote from: dooglus on November 21, 2015, 02:08:46 AM

Quote from: TwitchySeal on November 21, 2015, 01:37:39 AM

I think it's actually more likely that most of the jackpot pool was contributed by low-midstakes grinders. I know of a handful that were approaching geting close to 500k hands as of mid summer.

OK, but my point is that the BBJ pot was filled up by paying customers, and so shouldn't be distributed to freeloaders.

Quote from: TwitchySeal on November 21, 2015, 01:37:39 AM

It's a breath of fresh air having you here, I was hoping you'd make it through some of my walls of text tbh, thanks for responding.

It feels like I'm late to the party and there's nothing but sloppy seconds left.

If it makes you feel any better regarding the ticket, here's my status (the top one has 1 reply, which was me because they told me in live chat to "respond to the ticket to bump it"):

I've been in live chat and spoken to 4 different people, all of which said over and over that I will get a response soon. I have long since given up on that.

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