Twitchy, I'm not ignoring you. It's just that this is a busy time of the year and everyone's got a lot obligations. I did actually go over some of your content but I didn't really know what the central complaint you have which was why I didn't know how to respond. Seems like some of the problems were regarding being attacked by another player via some vulnerability you had on your end. As you know since, there has been many updates to improve the platform and refunds were made to the players that were attacked.
I apologize for assuming you were ignoring me and accusing you of such.
To be clear, my central complaint is about Betcoins dishonest/unethical behavior and their lack of transparency. I feel they should hold themselves to the same standards as any regulated casino. The fact that they aren't regulated shouldn't make unethical practices acceptable.
There have been many issues which have have resulted in some or all Betcoin players being owed money. To be clear, I understand that shit happens and that there will always be these types of issues on any site. My complaint is how they are handled.
When many players are owed money by Betcoin, if they decide to pay anyone at all, it will often be only those who complain - usually one at a time privately by negotiation where they pull a number out of the air rather than figure out the actual debt.
If only a few complain they might just keep the money and respond to the issue in some way that makes the majority think it's no big deal.
There are many examples of this behavior. One of them is the how they handled the situation when they realized they were raking much more than they intended to according to the what was posted on their site.
The majority people (including yourself) believe it really wasn't a big deal - they payout over 100% rakeback so how could they be profiting if they increase their rake?
No it is certainly not okay to keep anything you are not entitled to. With that said, I can see what support meant when they said it wasn't really over raked (net gain) because many people benefited from higher rake due to the rewards they got. So those people are technically not entitled to the higher rewards either.
So for example if you are getting 100% tablestarter RB + VIP + Affiliate RB, you'd obviously be happy if the rake was as high as possible. At any rate, this was a tough call and support had to make a tough decision.
It may not have affected many lower stakes players (smaller stakes = rake cap is reached less frequently), but I can assure you Betcoin profited greatly from it. I believe it was easily well over 20 bitcoins. I can't prove an exact amount, but I can prove it was a lot, and I can prove they aren't entitled to it...
FACTS (not opinions)
- They first knew they were over charging players no later Novermber 14th
- They didn't even aknowledge the issue untill I made THIS POST on December 9th.
- Before eventually admitting the fact that they were taking more than they should, they denied it.
The rake is actually programmed correctly in the system with the proper cap but appears to be capping at 2 ($0.82) for most tables 5 ($2.14) for some tables and the highest of 8 mbtc ($3.43) for very few tables.
- Players asked about refunds. They have yet to provide a direct answer, but implied that they would be keeping all of it because most players were receiving more than they should:
Refunding players who have been overpaying is a bit more complicated because most players are actually getting more than they should!
- All responses to this statement have been ignored. All (or most) have been deleted. Here is a response by dooglus (well known member on this forum, owner of just-dice) which was deleted from their forum. My comments ( I am OHYEAH) were also deleted, and I was banned for making them almost immediately.:
- From 11/14 - 12/9 over 588,000 hands were dealt at Betcoin
- There is evidence of the cap being too high on 11/14, 12/9 and many days in between. There is no evidence of the cap being correct at any time during this period.
- At any given time, no more than two players per table are receiving over 100% rakeback.
- Heads up cash tables are not eligible for rake back.
- Example: The rake should have never been more than 2.5% with a max of 2 chips per hand at the following table and we see 6 being taken. A maximum of 2 are getting 100%+ rakeback, possibly 1 or 0. So a MINIMUM of 4 out of every 6 pots larger than 80 chips results in Betcoin taking funds they aren't entitled to.
- Example: High stakes Heads Up Match. The rake should be capped at 1 chip but they take 5 chips. Because of the stakes, every time they see a flop - Betcoin took 4 more chips than they should have. It may not seem like much, but consider they played a 200 hand session (less than an hour) and saw 70% of flops. Betcoin would have ended up with over 500 chips that would simply be unethical to keep.
- Betcoin was aware this was happening and did nothing for WEEKS while they dealt over 588,000 hands (I believe tournaments are included in this number to be fair)
Well there's just one example of many.
Ive been banned like 6 or 7 times in the last 2 months for trying to get them to respond to this issue and many others. They pretend like it doesn't exist, then ban me and try to discredit me by lying to other players about me and rewarding those who try and troll me.
