Just take a look at the PokerStars brand and the changes they've made....
Those changes were universally reviled both for their underhandedness in implementation and short sighted nature of Stars' cash grab. That is a bad example to use.
However, considering how low the rake was before AND how much rewards players got, changes were inevitable and needed to be done.
First off, that's illogical. Raising the rake because one or two people per table could receive extra rewards doesn't make sense...if it's costing you money, you cut the rewards (just...like...Stars did. Remember what you said like one sentence ago?). The fact of the matter is, the player base is so unintelligent that many players were NOT taking advantage of the bonus rewards. Go lobby watch for a few hours, you'll see a ton of people joining and leaving a table before an hour is up, joining as the third man on a table when a HU table is open, or playing on HU tables when they could open a 6 or 9 max table and get extra rewards. Seriously, nearly nobody is taking advantage of the rewards and the few that do are starting games...which is what the rewards were designed to do, which makes Betcoin money!
So that whole argument is illogical and wrong. The 'change' that is inevitable is that Betcoin needs more players who are going to play poker. Or they will fail. Scumming active players isn't going to accomplish that.
Right now everything is transparent and I don't see what the problem is.
The problem is that Betcoin overraked 600,000 hands.
A more meta problem is how they respond to issues where they are in the wrong. Everytime something happens where Betcoin did something wrong...even if it's a mistake (and if asked to guess, I'd guess most of these problems are honest mistakes) they react the same way...ignore ignore ignore. It happened here, they dissipated from their OWN THREADS for a month! All instead of saying "oh wow it looks like we messed up, we'll look into it and rectify the situation". So yes, right now everything is working fine, but what is going to happen in a month or two when the next bug or problem crops up? More ignoring, more scumming, zero rectifying of the situation.
What would you like them to do? Spend 200 hours going through old records and refunding 300 players with a measely .02-10 mbtc each? And then spend another 200 hours going through records and deducting .2 - 10 mbtc's from those that were overpaid with rewards? It's not worth it to everyone and probably isn't even attainable.
First off, you can't take money out of people's accounts because you raked them too much. That's another illogical nonsense thing that you've said in blind defense.
And yes, the thing they are expected to do is run a report, figure out how much extra rake every player on the site had stolen from them, and refund those players. Why do you think that that isn't attainable (it would take someone under a day to write a script and run a report to figure that out), yet them stealing probably tens of coins is a valid solution?