We are uncertain why people continue to present their opinions as facts. The claim that we hand-select users for refunds is outright silly; every user has been refunded, except the five users we mentioned earlier. For the sake of transparency, we will release the usernames of these five users.
The refund requests of the following two users have been denied due to fraud (and this is not up for debate):
1. hubbypub
2. Pgermaine1413
These users have been forwarded to our external risk management team for verification. We will process or deny their requests based on the outcome of the third-party review.
1. Eggs96
2. faramutsi
3. Anccik
4. nutters0n
Aside from these cases, we are currently in contact with one other user privately and are actively working on resolving their case.
There is no other user or individual to whom any money is owed in any way, shape, or form. If someone has requested a refund and hasn't received it, we encourage them to come forward and provide us with a receipt.
I got kinda confused when I saw this thread has "SOLVED" tag as I'm one of the 4 users forwarded for "external risk managment check" and I can confirm that
I still not received any part of my balance which was
0.12586btcThere is my scam thread
https://bitcointalksearch.org/topic/m.62373244 with all screens and everything described.
The refund request from my side was sent in designated time, my account passed based kyc ID verification and somehow I ended up on the "high-risk list"
If they won't process my refund I can only say that this is a very well-executed scam that they can easily straighten out by sending refunds of smaller amounts and simply calling the largest ones an attempt at extortion or at the discretion of management team as fraud.
I'm pantiently waiting for my refund but the action is constantly being postponed which doesn't really mean anything good,
If, according to the external management, there are any inaccuracies regarding my case, I would ask for a private conversation before making a decision as I'm open to talk.