Just for clarity, any user who has been asked to complete KYC without any questions was engaged in fraud of some kind, and we generally close the accounts after the KYC, as explained above.
Regarding to your secret approach to kyc, I have never used other account in betnomi before nor have I ever been asked to pass kyc there before, It was my only one and first account there.
I was forced to complete kyc when I requested a withdrawal and meanwhile your service got shut down. Even some days before shutdown there was problem to complete it because the kyc validator was not working properly.
I understand that usually sites don't like winning players so they limit them, sometimes to the point where they can no longer play and when the player decides to withdraw his funds, he is asked to go through the KYC procedure so that he will not be able come back and to continue to bring losses to the casino by playing on other accounts. Also some regulators like MGA force on services to request KYC on user when he request withdrawal above 2000€ as anti money laundering procedure.
This is a common practice, however, your explanation is worded in such a way that winning anything in betnomi would mean a fraud.
I have completed KYC at few other casinos/bookmakers and none of them forced me to provide my sensitive details only to close my account and not pay me the balance accumulated on their services.
Regarding some of the above cases, it is interesting to hear about. Claiming you have completed KYC as if that clears you; it really doesn't.
I don't understand your passive-agressive accusation to my person. I was put on list forwarded to external risk management team for verification so I menitoned about KYC to clarify that was only one orginal refund request sent by me with all correct information. in case if there would be real fraud like other refund attempt under my username as my betnomi username was publicly shown in the scam accusation thread. You did not inform us what exactly this external team will check, whether it will be account or refund request verification. why then even mention about it in refund form?
1. First name, Last name (if you are KYC verified)
2. Username (request will be ignored if the username does not exist)
I have a slight impression that you are now trying to turn the situation around that the accounts with KYC are most liklely fraudlent and should not be paid. I'm guessing that most of these biggest amounts left belongs to users who have been asked for KYC or have already done so, isn't it a coincidence?