An update for you all:
On Saturday 28th of September, our third-party software we use for sending out promotional emails,
Customer.io, was compromised leading to a mass fraudulent email being sent out to predefined player groups. Within a matter of hours, our team had uncovered the situation, locked-down our account and let our players know via an onsite notification and a follow-up email.
As a tool for sending out promotional emails, Customer.io only had access to a set of email addresses and language preferences, no other personal player information such as KYC documents, passwords or any other sensitive data was available to this third-party.
As a result, we can confirm that
your account on Bitcasino.io is not at risk from this incident.
Since the discovery and lock-down of the services, our teams have been working round the clock to evaluate and reinforce all security protocols, as well as thoroughly investigate the matter with any players affected. We're extremely sorry that this happened and will work with in-house specialists and the community to strengthen our internal security protocols.
Currently, we have discovered that in 24 hours three transactions were made to the fraudulent wallet addresses, totalling 0.00037299 BTC and 2.0665 ETH. We will continue to monitor the situation.
Bitcasino will never ask you to deposit to a wallet address in any communication. You should only ever deposit to the address displayed in your account cashier. Our Support Team is always on hand 24/7 to take any questions you have regarding this.
You can read more about the situation here:
https://bitcasino.io/help-center/help-terms-and-conditions/security-incident-28th-of-september-2019Thanks,
Karl