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Topic: ✨ BITCASINO - Elevate Your Gameplay 💎 #1 VIP Crypto Casino ✈️ - page 273. (Read 96544 times)

newbie
Activity: 8
Merit: 0
No need for that as I do not trust a complaints resolution service that is listed on a casinos website.

I will post all correspondence on this forum, raise a complaint on other forums, licensing authority and the industry watchdog.

Let's see what happens.

I just want to be open and transparent and let the world decide if they still want to play at this casino.
copper member
Activity: 1157
Merit: 1751
#1 VIP Crypto Casino

snipped

Karl,

I am going to ask one last time, will my remaining funds be returned or should I post all my correspondence with you guys on this forum.

The dumb Philippines accusations and ridiculously long KYC checks that are only instituted by you guys to avoid payment.

KYC at other casinos have been very pleasant but this place takes it to another level and for the smallest of amounts.

Are we going to resolve this issue is a mutually beneficial manner or should I continue with my formal complaint?

Please contact our security team in case you've more input regarding your case. Smiley

Also feel free to use AskGamblers Casino Complaints Service as well to seek resolution.

Cheers,
Karl
Bitcasino.io
newbie
Activity: 8
Merit: 0
Please take note that the askgamblers link is not related to me.

I had not raised any complaint on askgamblers so I kindly ask you to refrain from providing false evidence and misleading statements.

The law is clear on this issue. Deposits should not be accepted if withdrawals will be  denied for an account related to a self excluded account.
Remaining funds should be returned especially if the casino sent the player marketing material during the self exclusion period.

Sending a player marketing material and enticing one to gamble is total against the law and duty of care.

I have no problem in providing evidence of the self exclusion request and marketing material which sas received from bitcasino.io while I was excluded.

Karl, please be sure of your facts as this is not a claim of self exclusion but a fact!

I had informed you about my exclusion not to have my funds stolen but as per your terms I should inform you and remaining funds must be returned.

I kindly ask you to relook into my claim and return my remaining funds please.

Hi again,

Any funds on your account are winnings generated from bonuses and rewards that were claimed while multi accounting and in breach of our terms and conditions. All accounts after responsible gambling claim were closed immediately. No funds, not even deposits were returned on later accounts as you had been warned quite many times that no refunds will be made on the accounts you register in the future.

Bitcasino.io is fraudulent.

I registered an account with Bitcasino.io with username JUANO086.

After going through a ridiculous painful KYC process which lasted 3 weeks I was told that some term was breached and my winnings confiscated.

I had not breached any terms but my account was closed.

I had registered a complaint on another site but they informed the moderators that I was part of a syndicate from Philippines, I can provide proof of that response if needed.

Their claim is so ridiculous as I had already provided my ID documents including a selfie with my ID which was not from Philippines and not even within the same continent as Philippines.

I am dumbstruck at the ridiculous terms that these casinos point away just to avoid to honour their commitments.

I am looking for justice and will go through every possible channel to get it.

I want this casino to be slapped with a hefty fine for defrauding players or send me the money owing to me.

Can this watchdog assist me:

[email protected]

I am looking for anyone on this forum for guidance as I will not stop until justice is served.


PS. It's strange how similar those 2 messages are - almost like same person wrote them altogether Wink

Cheers,
Karl
Bitcasino.io

Your insinuations are dumbfounded Karl.
Is this the way that this casino addresses player issues?
I will be attaching all correspondence and accusations about a syndicate from Philippines etc an let the world see how ridiculous this casino actually is.
Enough games and false claims, you want a fight, I hope you are ready!
I wanted the money was owing to me and its very sad that after using pirated software, multiple complaints about the ridiculous support and confiscating players winnings, a support staff such as yourself Karl comes here and does not respect this forum with your baseless accusations.

Screenshots and correspondence will follow on this forum and then let the players decide.

After that I will ensure that the casino watchdog hears about this establishment as well as the non responsive curacao authority.

Something must be done about this fraudulent casino.

Karl,

I am going to ask one last time, will my remaining funds be returned or should I post all my correspondence with you guys on this forum.

The dumb Philippines accusations and ridiculously long KYC checks that are only instituted by you guys to avoid payment.

KYC at other casinos have been very pleasant but this place takes it to another level and for the smallest of amounts.

Are we going to resolve this issue is a mutually beneficial manner or should I continue with my formal complaint?
legendary
Activity: 3304
Merit: 1617
#1 VIP Crypto Casino
I will be fair to bitcasino and say that I finally hit a win bigger than 500x after losing 200k today: https://www.youtube.com/watch?v=rJy7vSdT4eQ&feature=youtu.be

2 Euro bet on jamming jars.

At least you’re honest, there are so many ‘Newbies’ posting bull shit accusations in this thread & when Bitcasino.io look into it they’ve usually been multi accounting or using aa VPN to gamble when their jurisdiction doesn’t allow it.

Must be a nightmare running an online crypto casino when there are so many liars & scammers trying to take you down with bull shit lies.

Keep doing your thing bitcasino.io Smiley
newbie
Activity: 8
Merit: 0
Your insinuations are dumbfounded Karl.
Is this the way that this casino addresses player issues?
I will be attaching all correspondence and accusations about a syndicate from Philippines etc an let the world see how ridiculous this casino actually is.
Enough games and false claims, you want a fight, I hope you are ready!
I wanted the money was owing to me and its very sad that after using pirated software, multiple complaints about the ridiculous support and confiscating players winnings, a support staff such as yourself Karl comes here and does not respect this forum with your baseless accusations.

Screenshots and correspondence will follow on this forum and then let the players decide.

After that I will ensure that the casino watchdog hears about this establishment as well as the non responsive curacao authority.

Something must be done about this fraudulent casino
copper member
Activity: 1157
Merit: 1751
#1 VIP Crypto Casino
Please take note that the askgamblers link is not related to me.

I had not raised any complaint on askgamblers so I kindly ask you to refrain from providing false evidence and misleading statements.

The law is clear on this issue. Deposits should not be accepted if withdrawals will be  denied for an account related to a self excluded account.
Remaining funds should be returned especially if the casino sent the player marketing material during the self exclusion period.

Sending a player marketing material and enticing one to gamble is total against the law and duty of care.

I have no problem in providing evidence of the self exclusion request and marketing material which sas received from bitcasino.io while I was excluded.

Karl, please be sure of your facts as this is not a claim of self exclusion but a fact!

I had informed you about my exclusion not to have my funds stolen but as per your terms I should inform you and remaining funds must be returned.

I kindly ask you to relook into my claim and return my remaining funds please.

Hi again,

Any funds on your account are winnings generated from bonuses and rewards that were claimed while multi accounting and in breach of our terms and conditions. All accounts after responsible gambling claim were closed immediately. No funds, not even deposits were returned on later accounts as you had been warned quite many times that no refunds will be made on the accounts you register in the future.

Bitcasino.io is fraudulent.

I registered an account with Bitcasino.io with username JUANO086.

After going through a ridiculous painful KYC process which lasted 3 weeks I was told that some term was breached and my winnings confiscated.

I had not breached any terms but my account was closed.

I had registered a complaint on another site but they informed the moderators that I was part of a syndicate from Philippines, I can provide proof of that response if needed.

Their claim is so ridiculous as I had already provided my ID documents including a selfie with my ID which was not from Philippines and not even within the same continent as Philippines.

I am dumbstruck at the ridiculous terms that these casinos point away just to avoid to honour their commitments.

I am looking for justice and will go through every possible channel to get it.

I want this casino to be slapped with a hefty fine for defrauding players or send me the money owing to me.

Can this watchdog assist me:

[email protected]

I am looking for anyone on this forum for guidance as I will not stop until justice is served.


PS. It's strange how similar those 2 messages are - almost like same person wrote them altogether Wink

Cheers,
Karl
Bitcasino.io
newbie
Activity: 8
Merit: 0
Bitcasino.io is fraudulent.

I registered an account with Bitcasino.io with username JUANO086.

After going through a ridiculous painful KYC process which lasted 3 weeks I was told that some term was breached and my winnings confiscated.

I had not breached any terms but my account was closed.

I had registered a complaint on another site but they informed the moderators that I was part of a syndicate from Philippines, I can provide proof of that response if needed.

Their claim is so ridiculous as I had already provided my ID documents including a selfie with my ID which was not from Philippines and not even within the same continent as Philippines.

I am dumbstruck at the ridiculous terms that these casinos point away just to avoid to honour their commitments.

I am looking for justice and will go through every possible channel to get it.

I want this casino to be slapped with a hefty fine for defrauding players or send me the money owing to me.

Can this watchdog assist me:

[email protected]

I am looking for anyone on this forum for guidance as I will not stop until justice is served.
newbie
Activity: 9
Merit: 0
Please take note that the askgamblers link is not related to me.

I had not raised any complaint on askgamblers so I kindly ask you to refrain from providing false evidence and misleading statements.

The law is clear on this issue. Deposits should not be accepted if withdrawals will be  denied for an account related to a self excluded account.
Remaining funds should be returned especially if the casino sent the player marketing material during the self exclusion period.

Sending a player marketing material and enticing one to gamble is total against the law and duty of care.

I have no problem in providing evidence of the self exclusion request and marketing material which sas received from bitcasino.io while I was excluded.

Karl, please be sure of your facts as this is not a claim of self exclusion but a fact!

I had informed you about my exclusion not to have my funds stolen but as per your terms I should inform you and remaining funds must be returned.

I kindly ask you to relook into my claim and return my remaining funds please.
hero member
Activity: 1299
Merit: 502
Hi All,

I trust you are well.
I have had the most unfortunate and unpleasant experience with bitcasino.io.
I registered a new account, made quite a few deposits and upon requesting a cashout, my account was just disabled and no evidence provided but they claimed I had another account but I do not.
I use VPN sometimes for Netflix etc but I had sent through my ID and selfie for verification purposes but they just took my deposits,confiscated my winnings and that was it!
Can someone plz advise me if there is anything I can do as I am really tired of losing money to fraudulent casinos.
Username is thomasbenjamin92 at bitcasino.io

Please can someone advise me.

Hi All,

Can you kindly advise on any forums or dispute resolution sites that I could contact to assist me with a prompt resolution.
I will not stand for this. We work hard for our money and for someone to steal from us in this manner is very sad.
I have contacted LCB but they just said that they are a forum and not a regulating authority and cannot assist me if the casino refuses to pay.
I would like this casino to be blacklisted somehow as CURACAO licensing has hardly assisted players with problems experienced with some of their members.

Any advice would be appreciated

Hello JonSnow86,

I have been in talks with our fraud team and they got back to me with this:

Quote
"We have found the user to have registered around 100 accounts since early 2019, depositing with ETH and claiming the first and second deposit bonuses and the then offered freespins. As these bonuses and promotions are once per user by our terms and conditions, any withdrawals from alternative accounts were halted. On early accounts withdrawals were returned but as the user persisted and after multiple warnings no more deposits were refunded.

After that the user began to claim self exclusion due to gambling problem, attempting to bypass our withdrawal fraud checks through responsible gaming. When this did not work the user opened a complaint on AskGamblers and our licence provider, both which were settled by providing evidence of the breach.

The user then began posting complaints on our thread in the LCB forum from multiple accounts, to what our fraud team again provided sufficient evidence of fraud to the forum moderators to settle the complaints.

Link to AskGamblers
Link to LCB

Cheers,
Karl
Bitcasino.io

WOW, and I favor Bitcasino on this and there decision. JonSnow86 how much of an idiot can you be to continue to open multiple accounts at the same casino and doing the same exact things?
copper member
Activity: 1157
Merit: 1751
#1 VIP Crypto Casino
Hi All,

I trust you are well.
I have had the most unfortunate and unpleasant experience with bitcasino.io.
I registered a new account, made quite a few deposits and upon requesting a cashout, my account was just disabled and no evidence provided but they claimed I had another account but I do not.
I use VPN sometimes for Netflix etc but I had sent through my ID and selfie for verification purposes but they just took my deposits,confiscated my winnings and that was it!
Can someone plz advise me if there is anything I can do as I am really tired of losing money to fraudulent casinos.
Username is thomasbenjamin92 at bitcasino.io

Please can someone advise me.

Hi All,

Can you kindly advise on any forums or dispute resolution sites that I could contact to assist me with a prompt resolution.
I will not stand for this. We work hard for our money and for someone to steal from us in this manner is very sad.
I have contacted LCB but they just said that they are a forum and not a regulating authority and cannot assist me if the casino refuses to pay.
I would like this casino to be blacklisted somehow as CURACAO licensing has hardly assisted players with problems experienced with some of their members.

Any advice would be appreciated

Hello JonSnow86,

I have been in talks with our fraud team and they got back to me with this:

Quote
"We have found the user to have registered around 100 accounts since early 2019, depositing with ETH and claiming the first and second deposit bonuses and the then offered freespins. As these bonuses and promotions are once per user by our terms and conditions, any withdrawals from alternative accounts were halted. On early accounts withdrawals were returned but as the user persisted and after multiple warnings no more deposits were refunded.

After that the user began to claim self exclusion due to gambling problem, attempting to bypass our withdrawal fraud checks through responsible gaming. When this did not work the user opened a complaint on AskGamblers and our licence provider, both which were settled by providing evidence of the breach.

The user then began posting complaints on our thread in the LCB forum from multiple accounts, to what our fraud team again provided sufficient evidence of fraud to the forum moderators to settle the complaints.

Link to AskGamblers
Link to LCB

Cheers,
Karl
Bitcasino.io
newbie
Activity: 9
Merit: 0
Hi All,

Can you kindly advise on any forums or dispute resolution sites that I could contact to assist me with a prompt resolution.
I will not stand for this. We work hard for our money and for someone to steal from us in this manner is very sad.
I have contacted LCB but they just said that they are a forum and not a regulating authority and cannot assist me if the casino refuses to pay.
I would like this casino to be blacklisted somehow as CURACAO licensing has hardly assisted players with problems experienced with some of their members.

Any advice would be appreciated
legendary
Activity: 2716
Merit: 2093
Join the world-leading crypto sportsbook NOW!
Hi All,

I trust you are well.
I have had the most unfortunate and unpleasant experience with bitcasino.io.
I registered a new account, made quite a few deposits and upon requesting a cashout, my account was just disabled and no evidence provided but they claimed I had another account but I do not.
I use VPN sometimes for Netflix etc but I had sent through my ID and selfie for verification purposes but they just took my deposits,confiscated my winnings and that was it!
Can someone plz advise me if there is anything I can do as I am really tired of losing money to fraudulent casinos.
Username is thomasbenjamin92 at bitcasino.io

Please can someone advise me.

OT (kinda) Post:

Shortly, you'll be in contact with someone who goes by 'game-protect'.  

Do not send them any money or personal information - no matter what they say.

They will try to convince you to send them 5% of whatever you claim is owed by bitcasino.io  .  It's a scam.  A 100%, without a doubt, scam.

Feel free to fuck with them and waste their time though.
newbie
Activity: 9
Merit: 0
Hi All,

I trust you are well.
I have had the most unfortunate and unpleasant experience with bitcasino.io.
I registered a new account, made quite a few deposits and upon requesting a cashout, my account was just disabled and no evidence provided but they claimed I had another account but I do not.
I use VPN sometimes for Netflix etc but I had sent through my ID and selfie for verification purposes but they just took my deposits,confiscated my winnings and that was it!
Can someone plz advise me if there is anything I can do as I am really tired of losing money to fraudulent casinos.
Username is thomasbenjamin92 at bitcasino.io

Please can someone advise me.
jr. member
Activity: 47
Merit: 2
I will be fair to bitcasino and say that I finally hit a win bigger than 500x after losing 200k today: https://www.youtube.com/watch?v=rJy7vSdT4eQ&feature=youtu.be

2 Euro bet on jamming jars.
legendary
Activity: 3346
Merit: 1914
Shuffle.com
What is your point here? As I can see players always aim to profit, no matter how much profit as long as they can get much of it then it wont stop. What you are saying here is really absurd and hard to understand, so please trying to make this more clear. And btw not all people are doing this for fun, some of them using some of their bankroll to make some profit here as well
His point is that gamblers need to take their losses when it's given to them. When I was still very active in playing slots I also had a long losing streak because of it I was forced to stop playing. Bitmarket is spending a lot and sharing videos from his side but he needs to understand that it's possible for him to not profit as well in his future slot sessions. He could win big from a few bets but still fail to profit.  
jr. member
Activity: 64
Merit: 4
There is a whole thread from this guy complaining he lost 200k and never being able to withdraw.


Heres what btmarketmod says




https://bitcointalksearch.org/topic/m.52061870


Go read the thread he created(if it’s not already edited). He literally said he has never won
jr. member
Activity: 243
Merit: 9
There is a whole thread from this guy complaining he lost 200k and never being able to withdraw.


Heres what btmarketmod says




https://bitcointalksearch.org/topic/m.52061870
jr. member
Activity: 64
Merit: 4
I have a very strange feeling that this guy is extremely new to gambling.
New gamblers are always chasing those losses & thinking no matter how much in the red they are, that at some point they 'have' to become positive.
1 bonus video shows nothing, and certainly the wins that bitcasino posted here (and you never denying you received), shows that you just may be exaggerating your self-calculated RTP.
Hell, I have a folder full of 3x-25x bonus videos. It doesn't mean anything.
You really have a gambling problem (don't we all) and should self-exclude. Gambling is about the entertainment and clearly you don't even get that out of it.
Sorry man.


Now.... if we wanna all chime in and complain about the complete lack of deposit bonuses bitcasino has  Cool Cool Cool I'm all for it

What is your point here? As I can see players always aim to profit, no matter how much profit as long as they can get much of it then it wont stop. What you are saying here is really absurd and hard to understand, so please trying to make this more clear. And btw not all people are doing this for fun, some of them using some of their bankroll to make some profit here as well
There is a whole thread from this guy complaining he lost 200k and never being able to withdraw.
hero member
Activity: 1299
Merit: 502
Okay I get it. Bitcasino, you don't want to pay me. I keep dumping thousands of euro's into your site every week and win nothing.

Another prime example of a game I got tonight. 16 Free spins on a 2 euro bet, 7x win on a very high RTP slot. I've never seen anyone get such a high amount of spins on this game (Dog house)

https://youtu.be/ApL8LIwxDP8

You are clearly not going to let me win anything substantial no matter what my bet size is. For everyone that doesn't know about my losses here is my previous thread: https://bitcointalksearch.org/topic/how-i-lost-200000-euro-on-bitcasinoio-5169219

I am clearly set up to lose every single deposit on this site.

Hi again btmarketmod

In case you didn't notice the previous reply, please have a look at it. Also please check the new reply below the old one. Smiley


I went to personally check your last 24 hour history (to clarify, this does not mean he played 24 hours straight) - decent 600 pages to see if you were unlucky without having big wins like claimed above:

1) 0.0012 ETH bet - 0.0492 ETH win (41x)
2) 0.0012 ETH bet - 0.2005 ETH win (167x)
3) 0.0024 ETH bet - 0.3737 ETH win (155x)
4) 0.24 mBTC bet - 19 mBTC win (79x)
5) 0.24 mBTC bet - 61.164 mBTC win (254x)
6) 0.24 mBTC bet - 26.88 mBTC win (108x)
7) 0.21 mBTC bet - 15.61 mBTC win (74x)

Then you made a withdrawal of your winnings: 70 mBTC and left some balance to your account. After that gameplay continued, where you made couple more deposits but didn't manage to win big like before.

I'd like to add again that there's no way at all to set your or any other account to not win big, or win any jackpots and what not on our site. These games are provided by our game providers who test their games to make sure they perform as they're suppose to.

The games are based on luck and sometimes it strikes extremely well and sometimes it shows you the other side of it. I hope this finally clarifies the topic. Smiley

Cheers,
Karl
Bitcasino.io

Hi Karl

Seeing as you can post my wins, would you mind sharing my biggest session losses here as well and also the amount of bets lost? I find it funny that I only win on bitcasino when my bet is lowered to almost the minimum. I've had sessions where I've lost 75k euro at 50 euro bets. Thats a 1500x loss. Have I ever had a win of 1500x?

There are always two sides to every story, which is why I have posted the biggest wins from the sessions you've had with us after making the gameplay videos as those videos have not told the whole story.

This kind of communication is quite unfair to the Bitcointalk community when the recorded videos are not showing the complete story.

Cheers,
Karl
Bitcasino.io

No, post his biggest losses like he said!
legendary
Activity: 1834
Merit: 1008
I have a very strange feeling that this guy is extremely new to gambling.
New gamblers are always chasing those losses & thinking no matter how much in the red they are, that at some point they 'have' to become positive.
1 bonus video shows nothing, and certainly the wins that bitcasino posted here (and you never denying you received), shows that you just may be exaggerating your self-calculated RTP.
Hell, I have a folder full of 3x-25x bonus videos. It doesn't mean anything.
You really have a gambling problem (don't we all) and should self-exclude. Gambling is about the entertainment and clearly you don't even get that out of it.
Sorry man.


Now.... if we wanna all chime in and complain about the complete lack of deposit bonuses bitcasino has  Cool Cool Cool I'm all for it

What is your point here? As I can see players always aim to profit, no matter how much profit as long as they can get much of it then it wont stop. What you are saying here is really absurd and hard to understand, so please trying to make this more clear. And btw not all people are doing this for fun, some of them using some of their bankroll to make some profit here as well
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