I've been player bitcasino for well over 4 years now. Always used to give my highest praises to them because they were the BEST most trusted bitcoin casino around. They took care of players, they had plenty of good promotions, and the support used to be rock stars.
Wow how the mighty have fallen. Bitcasino Support is awful and useless. This new Loyalty is pure garbage. It's cheap and insulting. Deposit bonuses are non existent. The free spins are so pathetic. You build up high level and get 1 mbtc worth of spins that gives you fifty cents return.
Listen players, do not chase the milestones its not worth the money you will lose vs how much return they give back.
I never thought I'd see myself writing a bad thing to say about BitCasino but here I am.
The only thing positive I can say anymore is the instant cashouts. Other than that your casino and staff has turned to pure shit.
You guys sunk so low and cheap. It's obvious to me that I should gamble elsewhere. You don't appreciate the business.
Wow how the mighty have fallen. Bitcasino Support is awful and useless. This new Loyalty is pure garbage. It's cheap and insulting. Deposit bonuses are non existent. The free spins are so pathetic. You build up high level and get 1 mbtc worth of spins that gives you fifty cents return.
Listen players, do not chase the milestones its not worth the money you will lose vs how much return they give back.
I never thought I'd see myself writing a bad thing to say about BitCasino but here I am.
The only thing positive I can say anymore is the instant cashouts. Other than that your casino and staff has turned to pure shit.
You guys sunk so low and cheap. It's obvious to me that I should gamble elsewhere. You don't appreciate the business.
Could it be that you just had a once off bad experience? My last interaction with the support team was very good and helpful, but it was more than 2 months ago. I have never had any problems with them before, so I would suggest you take this up with Karl here and get him to pull up your chat logs to see what went wrong.
Everyone has a bad day once in a while, even help desk people working on a 24/7 helpdesk.
The free spin and deposit bonus is actually a valid point, it was much better in the past. I also hope they can bring back the nice promotions and giveaways that they had back in the day.
Read what I wrote. My main gripe is their new loyalty is trash. You work hard to get to a milestone then get 50 cents from your spins after you spent hundreds losing. There is never any deposit match bonuses like other casinos give regular players just the trash free spins.
Yeah they used to cater to players and have awesome giveaways and promos bonuses etc.
They cut back so much its obvious. So therefore I shall cut back as well. Two can play that game.
Hi Trayber,
I'm sorry to hear you've had bad experience with our customer support! I have notified our support about this.
Regarding the Loyalty Club: It will reward you more than previously in case you went to look for a review once per week in live chat. The rewards are coming in more often though than before. We're still working on it to improve and looking to add new features over time
Any features you feel like it's missing, please let me know as well and I can pass on the feedback.Cheers,
Karl
Bitcasino.io
