Topic: 🚩 Bitcasino.io – the FUN, FAST and FAIR gaming experience! 🚩 - page 44. (Read 196393 times)

Hi BoXXoB,

I can assure you that all bug reports, suggestions and feature requests are worked through and dealt with as soon as possible.

Your specific report was received, worked through and a viable solution was found, with a release shortly, pending QA. We always strive to offer the best service and features/improvements requested by our users, which also means that our workload is quite high.

I have made suggestions to our customer support team, and the development team, to improve the communication with users who give any feedback that is pending discussions, investigation or actual development work.

Best Regards,
Chief Operating Officer

If you pm site rep here he is pretty responsive.  Might want to edit out details from post.

Hey,

-snip-

WalkerIVIV, thank you for your feedback, but we already discussed your issue few times in this thread. Unfortunately we are a casino, where you can win money or you can lose.

Regarding justbc, I think public poll showed that we were right in our statements and I will close this poll from now on. Thanks everyone for voting!

Wow you have alot of licensed games, iv'e never seen so many at one site. I hope you do some promotion bonuses in the future, that would be great.

Hear hear. It's obviously absurd for a promo like this to let someone win 3x when another person wins zero. But like I've been saying these guys not only don't care about fairness, they're willing to cheat.

Speaking of absurd, there was a pretty big NBA game last night. I knew who would win, so I logged into BitCasino to sting 'em a bit. Here's what I saw in their book:



I came back 10 minutes later... and



The reason? San Antonio's best player was out and a lot of smart bettors wanted to fade 'em. Every ethical sportsbook was still taking action, but not BitCasino! They run from winning bets, just like,

http://i.imgur.com/I0YFnmS.jpg

Hey guys,

www.bitcasino.io - BIGGEST BITCOIN CASINO! And here is why:

• 750+ games available, including popular slots, roulette, blackjack, video poker, keno, rummy, lottery, etc
• 100% deposit bonus up to 1 BTC and reload bonuses for next deposits
• Over 18000 BTC in jackpots
• Live dealers from Europe, Asia and America!!!
• Sportsbook with thousands of events per week
• 15 seconds registration without personal data
• Fast deposits and withdrawals
• Live support - online chat

http://i.imgur.com/ZyBTPTF.png

Please follow us on twitter to get new updates via: https://twitter.com/bitcasinoio

Get up to 50 mBTC back if your soccer multibet on BitCasino.io sportsbook loses!



With our Multibet Money Back Guarantee, you can place a 2-leg multibet on Liverpool vs Man City and Man Utd vs Arsenal matches this Sunday entirely risk-free up to 50 mBTC!

Here are the odds:
Liverpool 3.00 | 3.30 | 2.24 Manchester City (playing February 28th, 14:05 GMT)
Manchester United 2.86 | 3.05 | 2.46 Arsenal (playing February 28th, 16:30 GMT)

Even if just one game doesn’t go your way and your multibet fails, we will refund your stake up to 50 mBTC within 72 hours.

* * *
Find BitCasino.io LOTTERIES HERE.

Check out our superb collection of 700+ slots and casino games!

While justbc decided to continue this story, from now on I will also post copy pasted text for all readers to explain situation briefly:

- player justbc participated in a moneyback promo in our sportsbook. Basically freeroll, where player receives money back if his bet lost;
- promo was popular and we sent money back to about 100+ players. Unfortunately justbc didn't have a chance to make a bet due to technical issues. We apologized, offered compensation for a free promo, justbtc refused and started to post same messages on this forum that our project is a scam;
- Justbc is asking for a refund of his hypothetical bet, while he thinks that his bet should win and he needs to receive 265 mbtc. Unfortunately we didn't accept this bet and have a right not to accept any bets due to T&C of sportsbook rules. We can't actually see what player won, so we refuse to pay any hypothetical wins. He deposited 100 mbtc and withdraw 100 mbtc without any restrictions.
- In the same time, justbc has more than 30+ connected accounts in our system what is against our policy. Connected not only by IP, but also by device and other factors what are closed within our fraud detection system.

It is quite clearly for management of bitcasino, that player justbc has multiply accounts and even without this fact we still can't accept his hypothetical win. Maybe we are wrong? In February we organized free promotions on total amount of 70 BTC, so this issue isn't about money and we are not against to award our players. But while this story appeared on a public forum, please share your opinions and by public votes we can solve this situation:

- If majority of forum members think that justbc is right, we will refund 265 mbtc on his main account.
- If majority of forum members think that justbc is not right, we won't refund anything and will ask moderators of this forum to delete all messages of this player from this thread.

I added a poll to this thread. Lets vote during this week and instead of making war, lets make fun.