Hi dplay,
As unfortunate as it is, we are unable to list out all methods of abuse and fraud in our terms and conditions. This would be a security risk for us and also we cannot predict which aspects of the system may be attempted to abuse in the future.
Therefore we always reserve the right to refuse crediting bonuses or its winnings if we suspect abusive activity. We always strive to provide as much details as possible about the situation, but again, we want to keep everything at a maximum security for our users and ourselves.
Our main goal is to make sure that all users are treated equally. If a user is found abusing any aspects of the system whether by software assisted methods or by finding an abusive method to gain an edge in the games and/or in any of our offerings.
As you stated, we have offered to fully compensate your original deposits and we are happy do so!
Best regards!
Topic: 🚩 Bitcasino.io – the FUN, FAST and FAIR gaming experience! 🚩 - page 43. (Read 196393 times)
Bitcasino refused to pay out my winnings amounting to 4.5btc. They claim I have defrauded and abused their bonus system. They also failed to explain in which way I have actually done that.
They were unable to quote any broken terms and conditions other than the following (pertaining to bonus abuse): "3.7.1. Bitcasino.io reserves the right to cancel any bonus or bonus program (including, but not limited to free money bonuses, deposit bonuses, reload bonuses and loyalty program) with immediate effect if we believe the bonus has been set up incorrectly or is being abused, and if said bonus has been paid out then we reserve the right to decline any withdrawal request and to deduct such amount from your account. Whether or not a bonus is deemed to be set up incorrectly or abused shall be determined solely at the discretion of Bitcasino.io."
You will notice that this term assumes Bitcasino.io as the sole arbiter of whether any abuse has taken place and I am therefore contesting it.
I would also like to add that Bitcasino staff have been communicative, and they have offered to refund my last deposit only which I have refused. I believe I should be paid in full as I have broken no casino rules.
They were unable to quote any broken terms and conditions other than the following (pertaining to bonus abuse): "3.7.1. Bitcasino.io reserves the right to cancel any bonus or bonus program (including, but not limited to free money bonuses, deposit bonuses, reload bonuses and loyalty program) with immediate effect if we believe the bonus has been set up incorrectly or is being abused, and if said bonus has been paid out then we reserve the right to decline any withdrawal request and to deduct such amount from your account. Whether or not a bonus is deemed to be set up incorrectly or abused shall be determined solely at the discretion of Bitcasino.io."
You will notice that this term assumes Bitcasino.io as the sole arbiter of whether any abuse has taken place and I am therefore contesting it.
I would also like to add that Bitcasino staff have been communicative, and they have offered to refund my last deposit only which I have refused. I believe I should be paid in full as I have broken no casino rules.
While Easter Egg promotion was absolutely free, we saw quite big activity of players with multiply accounts. For this reason we have strict terms and conditions saying:
4. Should we detect fraud, foul play, any manipulation of the promotion rules or abuse of the promotion, the relevant user, and their related accounts, will be suspended from the current and any future promotions.
We are glad that our users are smart enough, but some sorts of manipulations are not working with bitcasino. Unfortunately we will need to change our promotions for the future to minimize fraud activity. We are happy to award our active players, but not ready to listen complaints from people who are trying to cheat us.
4. Should we detect fraud, foul play, any manipulation of the promotion rules or abuse of the promotion, the relevant user, and their related accounts, will be suspended from the current and any future promotions.
We are glad that our users are smart enough, but some sorts of manipulations are not working with bitcasino. Unfortunately we will need to change our promotions for the future to minimize fraud activity. We are happy to award our active players, but not ready to listen complaints from people who are trying to cheat us.
Extremely bad experience here and one of the worst customer support services I seen in the recent time//
I registered few days ago for the lottery they were running, giving a lottery ticket for finding eggs, I found 2-3 eggs and checked the results 2 days after that, I found my name within the winners here
https://bitcasino.io/lotteries/easter-5-btc-special/history/nFTuqFnYXZ6kpH6Zd
I was told my password was wrong then I tried resetting it and was told user is not active, Till this point I still though it was some kind of mistake.
Then I was told to wait and was hanged up on! Yes hanged up, that's the first time a support agent does that to me and I was more shocked than annoyed because it was so unexpected and the conversation was joining on normally.
I tried sending them an email and few messages but all were ignored..
I registered few days ago for the lottery they were running, giving a lottery ticket for finding eggs, I found 2-3 eggs and checked the results 2 days after that, I found my name within the winners here
https://bitcasino.io/lotteries/easter-5-btc-special/history/nFTuqFnYXZ6kpH6Zd
Quote
Bar*** 50 mBTC
Not sure about it exactly but the name seems to fit, Then I proceeded to login and my problem with them began...I was told my password was wrong then I tried resetting it and was told user is not active, Till this point I still though it was some kind of mistake.
Then I was told to wait and was hanged up on! Yes hanged up, that's the first time a support agent does that to me and I was more shocked than annoyed because it was so unexpected and the conversation was joining on normally.
I tried sending them an email and few messages but all were ignored..
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Can't access the site using my smartphone: am I the only one or don't they have a mobile version of the site?
Hey, can you please let me know your device name? I will try to replicate same issue. It should work and we have even a separate mobile and tablet versions of the site.
Huawei P8
Sorry for my late reply
HAny news about my issue? I have no problem using windows PC but when I try from my smarthphone no way to reach you (even if I'm using same Wi-fi connection I use on PCs).
Hi Pif,
We have sent you a pm with some more detailed technical questions, please check your inbox and get back to us
I just wanted to share a success story I won 50 mBtc on the Easter Weekend raffle and decided I would do some big bets (for me anyway) just for the hell of it playing 4 seasons. I went from .05 BTC to .850 at my peak then back down to .798 BTC before cashing out! Withdraw is processed and sitting in my wallet. 
http://i.imgur.com/IE8twxw.pngp
I won 50 mBtc on the Easter Weekend raffle and decided I would do some big bets (for me anyway) just for the hell of it playing 4 seasons. I went from .05 BTC to .850 at my peak then back down to .798 BTC before cashing out! Withdraw is processed and sitting in my wallet. http://i.imgur.com/IE8twxw.pngp
Congrats! It's really nice short term result
Updated the first post, but here is the withdraw. I signed up for the affiliate program.
I just wanted to share a success story I won 50 mBtc on the Easter Weekend raffle and decided I would do some big bets (for me anyway) just for the hell of it playing 4 seasons. I went from .05 BTC to .850 at my peak then back down to .798 BTC before cashing out! Withdraw is processed and sitting in my wallet.
I won 50 mBtc on the Easter Weekend raffle and decided I would do some big bets (for me anyway) just for the hell of it playing 4 seasons. I went from .05 BTC to .850 at my peak then back down to .798 BTC before cashing out! Withdraw is processed and sitting in my wallet. Congratz, but it is hard to believe you since you are wearing their signature. (Post TX id)
Or you could just look at the results:
I don't think bitcasino is desperate enough for a signature campaign anyway (hopefully?)
I just wanted to share a success story I won 50 mBtc on the Easter Weekend raffle and decided I would do some big bets (for me anyway) just for the hell of it playing 4 seasons. I went from .05 BTC to .850 at my peak then back down to .798 BTC before cashing out! Withdraw is processed and sitting in my wallet.
I won 50 mBtc on the Easter Weekend raffle and decided I would do some big bets (for me anyway) just for the hell of it playing 4 seasons. I went from .05 BTC to .850 at my peak then back down to .798 BTC before cashing out! Withdraw is processed and sitting in my wallet. Congratz, but it is hard to believe you since you are wearing their signature. (Post TX id)
I just wanted to share a success story I won 50 mBtc on the Easter Weekend raffle and decided I would do some big bets (for me anyway) just for the hell of it playing 4 seasons. I went from .05 BTC to .850 at my peak then back down to .798 BTC before cashing out! Withdraw is processed and sitting in my wallet.
I won 50 mBtc on the Easter Weekend raffle and decided I would do some big bets (for me anyway) just for the hell of it playing 4 seasons. I went from .05 BTC to .850 at my peak then back down to .798 BTC before cashing out! Withdraw is processed and sitting in my wallet. Can't access the site using my smartphone: am I the only one or don't they have a mobile version of the site?
Hey, can you please let me know your device name? I will try to replicate same issue. It should work and we have even a separate mobile and tablet versions of the site.
Huawei P8
Sorry for my late reply
HAny news about my issue? I have no problem using windows PC but when I try from my smarthphone no way to reach you (even if I'm using same Wi-fi connection I use on PCs).
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You must be at least 18 years old to register..cant register..
Hi Youzsmyslawzt,
Could you please let us know what device you are using (smartphone/tablet/pc) ?
We recommend Google Chrome as a browser, are you using this browser also?
If you still have the issue, please visit our LiveChat, they will gladly assist you
Cheers,
BitCasino.io
You must be at least 18 years old to register..cant register..
Might go searching for some Easter eggs nom nom nom. Haha seriously though guys, pretty cool promotion & some very generous prizes there, I am impressed.
Find some Easter eggs and share our 5,000 mBTC prize pool!
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Where can I see the tickets I've been rewarded with?
Go to the Easter Raffle page page to see your active tickets.
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Can't access the site using my smartphone: am I the only one or don't they have a mobile version of the site?
Hey, can you please let me know your device name? I will try to replicate same issue. It should work and we have even a separate mobile and tablet versions of the site.
Huawei P8
Sorry for my late reply
Can't access the site using my smartphone: am I the only one or don't they have a mobile version of the site?
Hey, can you please let me know your device name? I will try to replicate same issue. It should work and we have even a separate mobile and tablet versions of the site.
Can't access the site using my smartphone: am I the only one or don't they have a mobile version of the site?
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