Hello Alena, I've withdrawn $2,000 (US dollars NOT local currency) from the card today at the Bank POS. Things I've noticed:
1. I can withdraw $1,000 per transaction, which is not right since I'm using POS and I should be able to withdraw any amount.
2. My transactions were taxed $2.5 each, yet they should have been free of charge.
Please check my transactions with the bank and let me know what the issue is.
UPDATE: I also get this error when using the "Maximum amount" feature to to load the card:
"Unexpected status code: BadRequest, content: {"result":{"fee":6160,"available":115294281},"message":"Insufficient funds"}"
I have funds in my account.
I have sent you more detailed PM, would just make a note here as well.
Those transactions were considered ATM ones, so corresponding limits and fees are applied. This is something coming from the bank and we cannot change this.
As for Maximum Amount. Iy may sometimes not work is the fluctuating blockchain fee. We "freeze" the BTC exchange rate for you when you are loading the card with BTC, but with transfers to other BTC wallets/addresses, the blockchain fee may change between the moments where you hit the "max amount" button and the moment of actual transfer transaction. An easy way to go around this is slightly reduce the amount just before clicking "confirm".
