Topic: ★★★ Bitcoin Video Casino ★★★ - ||| Over 500 BTC in Progressive Jackpots! ||| - page 25. (Read 143640 times)

Hi mooozi,

Sorry for the withdrawal issue and any associated panic!! We had a timeout error which prevented withdrawals from processing correctly, and this should now be fully resolved. Congrats on your win, and thanks for your patience.

Cheers!

Please help!!!

I have been playing on your site for a few months and I just use whatever account it gives me when I open it in my browser.

I sent a large deposit and played for ~20 minutes, and won a decent amount.  AS soon as the balance turned green, I went to "cash out", and hit withdraw entire balance and put in my address, but it said error contact support and my balance went to 0.

I have sent you an email, but please help!! This is alot of money.

EDIT:  Payment showed up!  Thanks.  Not sure what the error was but I can breathe easy now!

It takes a Slots player with a lot of dedication, a little casino love and just a dash of luck, but yes indeed!

Hey, theres a rumor that someone has actually hit the slot jackpots on ALL 3 sites, (Z Cash, Dash, and Bitcoin)

Is that even possible   

Hi there,

That's great to hear, glad you made a nice return on your wagers!

Hi jonasBTC, it's good to hear from you! Thanks for chiming in with the above.

We do our best to add the optimum fee to withdrawals at all times to ensure timely inclusion in the next block. We've always prided ourselves on the fact that we don't limit our players withdrawal amounts or engage in any sneaky tactics like some other online casinos to keep any player funds onsite - and this is because it isn't our money, it belongs to you, the player.

Stemming from that mindset we feel have a responsibility to our players, both morally and professionally, to ensure that every player can get their money offsite as quickly as possible whenever they want it.

Here's a plus for bitcoinvideocasino

When you withdraw, they deduct 0.0001 btc.  However, they pay much more (at least with mine recently) in blockchain fees.   I have played at other sites where they pay less than optimal fees and have waited DAYS

When these guys pay, I've always seen it in the next block.  Kind of important these days :-)

Hi sid4343,

I'll get an update for you on Craps and provide the answer here for you.

Regarding Craps odds for place bets on 6 & 8, I'll discuss this with the team. Our low house edge and the related exceptionally high expected return rate (99.8% on Craps) may very well be the reason for this, but again I'll check this out and get back to you on it. As far as keeping place bets active during the come-out roll, we have never had any complaints about this setup before but we're happy to take your feedback into consideration.

It's no secret that Craps is our least popular game with just ~1.8 million games played in comparison to our Slots offering with ~55.5 million games played, so it's likely that the level of play simply wasn't there to give cause for such feedback. Then again, perhaps this is actually one of the reasons that Craps is less popular than our other games so we're very happy to receive your comments and critiques which might allow us to improve the Craps experience at BVC.

I'll check back in here with you once I have answers / consensus regarding the above.

Thanks again, sid4343!

Hi,

I was just checking back here. I see that the broken Craps game that I reported to you a few weeks ago has not yet been fixed as it is still offline. Do you have any word on why fixing this is taking so long?

Separately, please comment on the following:

Why at your casino are craps odds set so low for place bets on the six and the eight?  Every other casino at which I've played uses the standard 7 to 6 odds when winning a place bet on either the six or the eight. But your casino pays only 29 to 25 odds.   Thus a six-dollar bet on, say, the eight, which should return an even seven dollar win, instead pays only 6.96 (which is even probably rounded DOWN at some later point). This is a huge hit to the player!

The casino already has a major advantage at the standard 7 to 6 odds. Why hit the player for an even higher casino advantage?  You really should have this fixed.

I also want to report this: The standard is that place bets are OFF during a come-out roll. Yet your casino keeps them active? Why?  Keeping the place bets active during the come-out roll means that the user has to manually remove each of his place bets each time the come-out roll happens. Since your web interface is very deficient in this area (to remove an allowed bet requires first mouse-clicking the bet on the craps table, then clicking up near the top of the screen in the empty bet box, which finally removes the bet. Later, after the point is made, the player then has to re-add each of his former place bets. A real pain!!

The solution is to make your software behave in a standard way, which is to make the place bets inactive during the come-out roll. Your software already does this correctly for the odds bets, which are made inactive during a come-out roll. You need to do the same for the place bets. Either that or improve your user interface to make it easier to remove and replace bets.



We still likely have a few bugs to work out,  but it is ready for you to play today.
We have implemented the Zcash shielded addresses too.
All deposits are moved to a shielded address,  and all withdrawals are then processed from that address.  
In practice this should mean that all deposits and withdrawals are completely anonymous.
The only down side is that it takes about a minute for the CPU to compute the shielded address withdrawals,  so rather than the 2 to 10 seconds for a conventional Bitcoin withdrawal, the anonymous Zcash withdrawals will take 30 to 90 seconds.
As always, our games are provably fair, with some of the very best odds of any casino in the world.

The current house edge for all games is:

• Video Poker - 0.25%
• Blackjack - 0.4%
• Roulette - 0.5%
• Craps - 0.2%
• Keno - 0.5%
• Slots - 0.5%
• Dice - 0.5%

ZECvideocasino.com

Hi Sid,

Thanks for chiming in here on our thread, and we're very glad you like our setup (the issues you have had notwithstanding, of course).

Our team is based all over the globe so timezone issues can sometimes come into play when resolving issues - this can cause some delays but generally speaking we do get issues resolved quite quickly. Apologies for the lack of timeliness in getting this sorted out but it certainly is on the tech team's radar and we'll continue to update you as information comes in.

I have ensured that Craps has been disabled while they investigate. Thanks again for taking the time to 'light a fire under us', so to speak!

Cheers!

I'm new to bitcoinvideocasino. I basically like the way it is setup with a simple interface, unlike most online casinos with all their glitter, flashing lights, and hype.

That said, I've had some really game-stopping problems here while playing my favorite game, Craps. When playing, I get all sorts of server errors with messages such as "Bad bet" and "Invalid game" and "Sorry, but there's a problem with our software."  I have reported this to support (who have all been very friendly and nice), but here today, about five days since I first reported the problems, I see that the problems still aren't fixed.

Being that the errors that I have reported actually wipe out your bet without returning it to your balance, I'm surprised that the Craps game isn't either temporarily taken offline or, preferably, fixed by now. (Support did restore my balance, however, after I reported the problems to them.)  If I owned an online casino and errors of the kind that I have been reporting were occurring, I'd have it fixed immediately. It would be a bread-and-butter issue for me. I'm not sure what's taking so long to fully address this.

Has anyone else been getting these same kinds errors on the Craps game? They're easy to trigger. On a test account using test credits simply make a Pass bet backed up by a few Come bets, using maximum odds where allowed. Within short order, the program crashes miserably.

I wish the bitcoinvideocasino the best. As I said at the beginning, I like what they have here. But having software bugs of the kind I have reported, and allowing these bugs to continue day after day on an online casino, is really puzzling to me.

Hi there game-protect!

We have zero past or present relationship with 'Rakki N.V.'; a quick search of SatoshiDice threads here on bitcointalk has thrown up mention of 'MegaDice', and we are also entirely unrelated to that entity or whomever controls it.

Bitcoin Video Casino has been in existence since 2012 and we have never been managed nor operated by any entity outside of our small team.

Regarding SatoshiDice all we can say at present is that people can stay tuned for a new website at Satoshidice.com 

Did you buy the satoshidice.com domain or do you pay for the traffic or are you operated by Rakki N.V.?

We certainly do, and all emails have now been replied to.

Cheers!

do you reply to every email

Aaaand we're back online!

If any of you have any further issues please don't hesitate to get in touch with us at [email protected]

Cheers all, and good luck in your games!

Hi BTCevo,

If you download the .apk file directly from our website it is completely secure and safe to use. However, if you find it online anywhere else please do not download it; any file purporting to be our Bitcoin Video Casino app which is hosted on an external site may have been altered and may well have malicious intent.

Please do feel free to install the .apk file directly from our site (by clicking on the 'Android App' link at the top of any page), but as with anything online, always be sure that you trust the source before installing it on your device.

Cheers!

That's exactly it! Hopefully there won't be any further issues once we're back up and running but if there are we're always just an email away.  

I assume this is the issue that caused my balance not to show?