Roger, Gary, Tom, etc.... Im actually just seeing this now, The ONLY reason Im gonna remain calm is because I really appreciated Gary taking the time to actually read the emails, and give an appropriate response, Im POSITIVE you know who this is
Um... LOL wut? "POSITIVE you know who this is" Jason are you referring to yourself, or Jonas or ME? "know WHO is"...? WTF
Whatever's the problem, I'm sure if you just spell it out the BVC guys will be here to help.
P.S. {Edit} but, yeah, okay I agree that BVC support being only here and by email is kind of shitty: Roger/Gary/Tom etc why don't you guys re-implement a live always online support chat box again?
Having a customer service rep *always* right there to answer questions and help with these kind of problems really couldn't be that hard to handle, could it? I know you can even get the chat pings on your smartphone these days: you wouldn't even need to be tied to a keyboard and could help customers from anywhere you happen to be with just an app in your pocket...