Topic: ★★★ Bitcoin Video Casino ★★★ - ||| Over 500 BTC in Progressive Jackpots! ||| - page 30. (Read 143640 times)

Hi KnightShift,

Sorry to hear you're having an issue with our Slots game.

We have actually just instituted a full code review of our Android App from the ground up in order to track down issues like the one you mentioned, as well as any gremlins that might be present! If playing on a wired connection, issues like you mentioned are an unusual event but when playing on a Wi-Fi connection with higher than normal levels of packet loss or a mobile data connection they do seem to occur a little more often.

Once the review of our App is complete we'll have a better idea of exactly what the issue is, and we can get it fully resolved. It's not a "common issue" as such, but it does happen and we're very happy to refund players for it if it affects their balance. Sometimes this connectivity issue can result in some 'missing free spins' on Slots, but the way our Slots game works a player cannot start a game and not finish it as the roll actually finishes at the same time the bet is placed. As such, the results of the first spin may not appear but the game is indeed logged in your account.

Again, we're gremlin hunting at the minute to track down anomalies such as this but it doesn't occur often enough to warrant game removal at this point. If/when it does happen though, feel free to shoot us an email ([email protected]) quoting your deposit address and asking us to check for missing spins and we'll get right on it.

If you'd like to send me your BVC deposit address via PM or email I'd be happy to check your account for any missing spins and get you refunded for them.

Cheers!

I'm having an issue with the slots. Ive been playing off and on for a year or so, and the same issue plagues me. Sometimes (more often on the android client) ill spin the slots and they will get stuck spinning for an abnormally long amount of time. When this happens, it takes an additional bet from me without ever giving me the results of the first spin. Is this a known problem?

Hi markzenn11, we're very glad to hear it! Sorry that getting you back into your account after your lost password issues took a little longer to resolve than expected, but we got there in the end!

Cheers!

i love bitcoinvideocasino.com

Absolutely, and we definitely appreciate the criticism as it helps us better direct our energies into what might need to be looked at!

Glad to hear that you're a big fan of BVC, it's always really nice to hear that players enjoy our casino! We're a smaller operator in the grand scheme of things but this fact lets us look after each and every player personally (while still offering excellent jackpots!), and again it's always really nice to hear that players are happy with how we look after them. As far as playing without contributing to bonus games goes, it's a great suggestion and I think one that we can investigate implementing at some point in 2017.

Other casino's stall tactics on payouts and trying to get you to keep your money on-site, while understandable from the casino's point of view, is something that we're totally opposed to. When you win money it's yours, and unlike other casino's we don't presume to have a say in how you handle it!

Thanks for being such a loyal player, jonasBTC, and for the great points you've continued to raise!

Please accept my criticism as constructive, as I want to be really clear.  I LOVE bcvc.  The fast gameplay, the instant payouts (the BEST!).  The fact you actively reply via the forum or email (and quickly) make you my #1 choice.   I do really dislike subsidizing those bonus games by getting crappier rules for my game of choice, but it's still my option to play or not.  

I've bet at larger casinos and won, then got payout stall tactics, offers of free bitcoin if I met some crazy rollover requirement etc.  Real legit concerns about being paid.   I have NEVER had that concern with your casino - none.   In the end, that should be one of the first deciding factors.  Namely - if you win, do you get paid!

Hi again jonasBTC,

I just wanted to acknowledge that I've seen your post above, and will respond once I've had the chance to give the time deserved to consider the points you raised.

Cheers!

Would it really be tough to offer 2 variations of the games? (I only black jack, so my complaints are towards that game)

One with slightly better rules - but no bonus game?  

A split 3 aces against a 10, each ace got a 10, but the dealer had a hidden ace and had blackjack.  I lost all 3 hands.   This rule is overly punitive to the player, and is just one example.   Doubling down against a 10 and having the dealer reveal a blackjack (there's no peek in your game) causes the player to lose both bets.

It's pretty unfair that people who don't play the bonus game, subsidize a bonus that gets paid off to programmers who wait until the bonus builds, then hook in with the API and play hundreds of hands at a time.  

I love bcvc. I love the fast payouts.  But honestly, this site and the sister site seem like they were built by programmers who have never played a hand of cards outside of a testing environment.

It is a very nice win indeed!

And we think one of the best things about winning bit at Bitcoin Video Casino is that you're as anonymous as your randomly assigned account ID, and you don't have to jump through any hoops if you want to withdraw your winnings. Simply enter how much you want to withdraw, enter your desired Bitcoin receiving address and click the 'Withdraw' button to receive your funds to your external wallet seconds!

As far as the jackpots are concerned they are unique to each site, so play on Bitcoin Video Casino does not contribute to the jackpot on Bitcoin Games and vice-versa. Contributing to the Progressive Jackpot from both sites would ultimately result in a larger pot, of course - and some might say a more attractive pot!! - but both BVC and Bitcoin Games are completely separate entities and there are no plans to change this; some people prefer to play on BVC, some prefer to play on Bitcoin Games, and we don't want to force any form of integration on players.

The Slots Progressive Jackpot can also get pretty big without sharing between sites since we contribute 1.6% of every bet, win or lose, towards the Progressive Jackpot. The main Slots jackpot also starts with a base payout of 100 BTC, so it's always big.

And not just in Slots, but in each of our games a portion of every play is contributed to the Progressive Jackpot! In Blackjack, Roulette, and Craps, a portion of every hand as well as 99.5% of side bets are contributed to the Progressive Jackpot. These have the potential to push your EV over 100%!

Cheers!

50cfcc16a3 are you a forum member? Congratulations that's a huge jackpot to win!

Are the jackpots shared with your sister site? Does play on either contribute to the jackpot?

Hi folks,

We're back up and running now. Again, my sincerest apologies for any inconvenience caused by our downtime. The support from our hosting company wasn't as quick as it could have been and we'll be moving providers in the near future; we expect only a few minutes downtime during the move, and will keep you up to date on that here and via Twitter.

'Til then we're good to go!

Cheers!

Thanks!

We're very sorry for the downtime!

We are working very hard to get the site back up and running, and are waiting for our hosting provider to complete some tasks on their end that will allow us to do so. We expect that the site will be back up and running within the next 12 - 16 hours.

In the meantime please feel free to check out our sister site @ games.bitcoin.com 

Cheers!

Sorry to hear the site is down. Hopefully we'll get back up and running soon. Thanks for the update though. Always nice to stay up to date...

It certainly will, and we apologise for the extended downtime!

As far as our sister site goes, if you have any feedback or criticism then absolutely feel free to fire off an email to [email protected] and they'll be happy to hear it!

Cheers!

Please tell me the regular site will be back online.

Tried the alternative site.  Please take this as constructive criticism, but why is that site even allowed to accept real bets?

(Blackjack)
- There is no option to take even money if you have a blackjack - lost a couple bets this way
- If you want to hit on a hand you probably shouldn't - but maybe want to take a chance (hit 14 against a dealer 3) - the system does not allow it (rather than giving you a warning and seeing if you still want to do it)
- the bouncing up and down of the bet area in between bets is maddening

Love the original site.  Hate the BJ rules lol, but the site itself rocks.   Don't keep it away! :-)

Hi folks!

BVC is currently experiencing some unscheduled downtime due to server issues but we're working hard to get everything back to normal - we may go offline intermittently; please sit tight, and we'll have things sorted ASAP.

All accounts remains secure and will be accessible as soon as the site is up and running.

We will post updates on our Twitter when possible @BTCVideoCasino (https://twitter.com/BTCVideoCasino).

Cheers!

Can't win 'em all, BoXXoB! Best of luck with your future games though!