Ребята, будьте внимательны, эта биржа вконец обнаглевшие твари, крадущие деньги у клиентов.
Вот моя история:
Я случайно отправил на биржу не тот токен из-за того что у них совпадают названия. У них есть HOT (Hydro Protocol), а я отправил HOT (Holo token), которого у них нет. Ну казалось бы ничего страшного - заявка в поддержку, эфирный кошель у них, один клик - и токен (минус комиссия) у меня.
Но не тут-то было, вот моя с ними переписка:
Thank you for contacting us.
Token recovery is a complex, expensive, risky and time-consuming process. Bitfinex does not offer a token recovery service for deposit mistakes (e.g., deposits of tokens not supported by Bitfinex or tokens sent to a wrong address). Please exercise extreme care when depositing tokens.
In limited cases, as determined by Bitfinex in its sole and absolute discretion (e.g., significant losses resulting from one or multiple deposit mistakes), Bitfinex may attempt to assist you in recovering your tokens.
Given the amount you have transferred has market value approximately 200 USD, which is not a significant amount. We will not consider proceeding with the recovery in this case.
Kind regards,
Paul Tang
Bitfinex.com
Я как бы охреневаю немного от такой наглости:
So you just stolen my money?
$200 (for now) it not so small money for me.
If it too complicated for you, please, just give me a private key from this random generated wallet and I do it myself.
Ну и ответ:
As mentioned previously,in limited cases, as determined by Bitfinex in its sole and absolute discretion.Bitfinex may attempt to assist you in recovering your tokens.
Bitfinex may also charge you a recovery fee, based on the level of difficulty of the recovery and the time needed to help recover all or part of your tokens.The minimum recovery fee is 250 USD, which you will not be able settle with the amount you have transferred.Therefore, we will not proceed with the recovery process.
A failure to comply with the deposit procedure may result in your token being lost forever.Please exercise extreme care when depositing tokens.
"Мы тебе ничего не вернем потому-что... иди ты лесом, нищеброд, вот почему!"
Это вообще нормально такое отношение к клиентам "биржи для всех"?
