bitgrail - treating their users like shit

pgaur89

newbie

Activity: 30

Merit: 0

Totally agree. Nano was one of the most promishing project until BitGrail ruined it all .
Now its sitting at less than 90% of its peak value and there is no limit to downfall . Its all because of trust loss in the community because of BitGrail

cydrix

full member

Activity: 602

Merit: 129

Quote from: mexicantarget on June 14, 2017, 09:28:11 AM

So, I discovered a new exchange because I need to get my hands on some XRB, and the logs I'll be pasting below are from the admin.
~~I haven't participated in the chat, yet~~, but I find this behavior very unprofessional and shady.
And, of course, I got banned from their chat after posting. (You can see my posts with blue color below)

Quote

IIKHIKMATULLOH: bitgrail scam or no?
[TG] ANTHONYGOZZINI: Give me a reason not to ban you from the chat (why, because a user asked if the exchange is legit or a scam?)
[TG] ANTHONYGOZZINI: IikHikmatulloh I am waiting

Quote

[TG] ANTHONYGOZZINI: If you deposited less than 100, you have lost them, otherwise just wait
[TG] ANTHONYGOZZINI: And learn to read the warning next to the deposit section

Quote

[TG] ANTHONYGOZZINI: Place a sell order
[TG] ANTHONYGOZZINI: Dexiel08 just be patient
[TG] ANTHONYGOZZINI: What are you scared of? (this guy is serious.)
DEXIEL08: i generate my deposit address then its say its aldready pocket but here nothing mria
DEXIEL08: it didnt pocket
DEXIEL08: in my wallet
[TG] ANTHONYGOZZINI: How long did you wait?
[TG]: I have 195 XRB on my deposit, but when I try to place a sales order, it's not enough XRB, why is it so?
[TG] ANTHONYGOZZINI: Turn off Google translate (um, let's assume he'll understand his customer better if he turns off G.T)
DEXIEL08: anthony its 10mins now
[TG] ANTHONYGOZZINI: And? is it too long for you? (wait, you're serious, for real.)
[TG] ANTHONYGOZZINI: Then go here and read: https://bitgrail.com/deposit/XRB
[TG] ANTHONYGOZZINI: Continue and I ban you (what the actual f?!)

DEXIEL08: sorry. thanks.. (poor guy, lol)

There's been even weirder logs, just didn't want to post anything, thought the guy had a bad day, the day I registered, but this happens constantly whenever I check the chat.
I've been a member of their site for like 3 days, and I seriously can't understand what's wrong with that guy. He's very aggressive towards people who ask about site's legitimacy.

I don't deposit more than 0.1 btc per buy I want to do, because of stuff mentioned above.

Just a heads up. No hot wallet is a safe wallet, no matter what anyone claims.
DYOR

thanks for your time, and stay safe

Edits:

lol,

Quote

USER-5766: Hey, ANTHONYGOZZINI. Can I really trust you with my hard earned funds?
USER-5766: I mean by depositing on your exchange
[TG] GREGORST: 5766 why you are asking this?
[TG] GREGORST: We have lot users and we don't need to prove our trust
[TG] GREGORST: 21.78893954 btc exchanged in the last 24 hours
USER-5766: All I can see is how you treat people. Why? Someone asked you if the site is legit and you told him you'll ban him. As you claim this is a trollbox and you're the admin of a site which has a -trollbox- and you want to ban them for such questions? Is your site really safe? Can you see why I am asking you if I can entrust a person like yourself with my earned funds?
[TG] GREGORST: o my god
[TG] THEBOMBER: user 5766, anthony is my admin and he help me a lot with ticket and chat
[TG] THEBOMBER: is not easy to manage all users of a new brand exchnage that ask every hours same questions
[TG] THEBOMBER: please, try to understand
[TG] ANTHONYGOZZINI: I didn't tell you I ban you. But coming here and saying "is it scam" is not nice at all
[TG] GREGORST: USer 5766, please say to me where you read "you will be banned", this site is really safe, i get that you are new and you want trust but this is an "everyday" situation.
USER-5766: "IIKHIKMATULLOH: bitgrail scam or no? [TG] ANTHONYGOZZINI: Give me a reason not to ban you from the chat [TG] ANTHONYGOZZINI: IikHikmatulloh I am waiting" - this guy asked if the site is a legit site or a scam and you told him you'll ban him if he doesn't give you a reason
[TG] GREGORST: Why are you doing this? Do you want to deposit here, we are trusted, do you want to complain and create problems? Go to other site.
[TG] THEBOMBER: user 5766, you think the trollbox of bitgrail is the better place to ask if bitgrail is scam? (no, that's why I'm making this post on bitcointalk right now, so more people discuss about your service and the way your treat your users.)

That's a good reason why you should trust an exchange, I guess. 22 btc vol in 24 hours, admin helps support reply.

Firstly screenshot is preferable and such text won't be enough to prove that they did that. But if i will pretend this is a concrete evidence i think that incharge in the chat would not be avoiding questions hence giving doubts on the viewers and that will leave a mark. An admin or whatever he/she is shouldn't avoid customers questions if possible cause that's their job and they shouldn't treat their customers like that. So that's my honest opinion so far.

alyssa85

legendary

Activity: 1652

Merit: 1088

CryptoTalk.Org - Get Paid for every Post!

Latest on Bitgrail:

https://cointelegraph.com/news/italian-authorities-seize-bitcoin-from-bitgrail-wallets-following-court-order

Quote

Italian cryptocurrency exchange BitGrail has announced that bitcoins (BTC) stored in the firm’s wallets have been seized by Italian authorities, according to official announcement published June 15.

The statement says that authorities removed the funds from the exchange’s wallets following a court order by the Tribunal of Florence on June 5, but did not mention the current worth of the seized assets:

“On June 5, 2018, pursuant to the Tribunal of Florence orders, the bitcoins contained in the company’s wallets were seized and brought under control of the judicial authorities pending further Court decisions in the pre-bankruptcy proceeding.”

The seizure of BitGrail’s BTC follows a petition to the court filed by victims of the BitGrail hack, asserting that the exchange is bankrupt under article 6 of Italian bankruptcy law. The petition was filed on behalf of a BitGrail creditor, Espen Enger, whom over 3,000 claimants have allegedly contacted so far.

mexicantarget

legendary

Activity: 1652

Merit: 1043

Cypherpunk (& cyberpunk)

Don't forget this guy too, he was part of the team.
He's still commenting on altcoin posts.

He was pretending to be a factor in the chat, and acted like one:

https://bitcointalksearch.org/topic/bitgrail-treating-their-users-like-shit-1966566

BitHodler

legendary

Activity: 1526

Merit: 1179

Quote from: MidKnight on April 29, 2018, 04:29:03 AM

People that would still use that exchange and entrust their funds would be a total idiot. I could not believe that there are still some people who will give those thieves another chance.

This market is literally infested with act-first-think-later noobs. It's an entire industry they keep supporting because of their stupidity. I have never seen people be more willing to invest in garbage than the ones we're dealing with here.

Greed makes people do stupid things, that we have seen already. At some point you would think that people learn from their mistakes, but that doesn't even seem to be the case. It's mistake after mistake after another mistake. Roll Eyes

MidKnight

full member

Activity: 476

Merit: 101

Quote from: Mahanton on March 28, 2018, 06:34:29 PM

Quote from: npredtorch on March 24, 2018, 09:11:54 AM

Quote from: sluppy on March 24, 2018, 06:40:41 AM

Quote from: npredtorch on March 18, 2018, 06:03:57 PM

Well, indeed there is a small miracle but I think it isn't enough - not enough to fully trust again bitgrail with my funds.
IMO the 20% nano refund + 80% BGS (Bitgrail Shares) is just a bait to regain back bitgrail users in regards to the planned re-opening of the exchange operation.

https://www.reddit.com/r/BitGrailExchange/comments/859v2h/can_we_honestly_expect_better_than_the_20/
https://bitgrail.com/news

Fully Trust .. wth are u smoking NONE WILL EVER TRUST BITGRAIL OR THAT FU*KING THIEF BOMBER AGAIN ..

Those tokens are worth less then the harddisk space used to type this post on ..

Bought back from 50% of the FEE'S The Only fees generated will be when people withdrawl their coins of This DEAD EXCHANGE anyone one that does anything but withdrawl their coins from BITGRAIL is a FOOL.

What happened with his Database did he had that over to the Police or Nano team ?

Personally I think hes a lying sack of shit the size of the transactions are way beyond what any normal user could have done verified or not the numbers don't add up.

How'd you know? Don't forget about the fools lol.
There is still a chance that unaffected users and non nano holders will trust again bitgrail. There would be a decline on trades, yes but I guess it's not the end.
P.S. Not a fan of Bomber. Nor the Nano Team.

Just as expected into these kind of scenarios on where trust can really be broken once and it would really be hard to trust it up again.Yes theres still a chance but it wont really able to go back on where it was before.

People that would still use that exchange and entrust their funds would be a total idiot. I could not believe that there are still some people who will give those thieves another chance.

kamiyama

sr. member

Activity: 742

Merit: 251

I’ve done all I can.
Hope to hear from you soon.

kamiyama

sr. member

Activity: 742

Merit: 251

e-mail was sent to me.

It appears they paid me too much.

help-->support
Site under maintenance, we are working on it.

Twitter DM

I can't reach him.What should I do?

SheepSuit

member

Activity: 140

Merit: 10

Any developments here?

sluppy

legendary

Activity: 2020

Merit: 1041

Quote from: onlinedragon on March 30, 2018, 06:47:11 PM

Really unbelievable the way this whole situation got handled, for me Francesco Firano did lose all credits he had left. Even after all this time the users who got their funds locked know basically nothing, and start to wonder if this exchange will ever open again. It looks like he is only winning time to hide his ass before some mad people will find him and start playing games with him in real life.

Will give the TheBomber999 some well deserved negative trust, expected to see already a huge list of negative trust but so far he is still in green.

Profile of the owner of Bitgrail:
https://bitcointalksearch.org/user/thebomber999-330503

Yes there will be mad people looking for him his friends and family personally I wouldn't resort to violence but I'm sure not everyone will , lives got destroyed people lost a lot of money and the way he's handling it is definatly not helping.
The line "either u live as a programmer or die as a scammer" or something like that on his twitter didnt make him any new friends .. u got some big ballz posting and pinning that after u "lost" 200 million of other peoples money ..

sluppy

legendary

Activity: 2020

Merit: 1041

Quote from: Mahanton on March 28, 2018, 06:34:29 PM

Quote from: npredtorch on March 24, 2018, 09:11:54 AM

Quote from: sluppy on March 24, 2018, 06:40:41 AM

Quote from: npredtorch on March 18, 2018, 06:03:57 PM

Well, indeed there is a small miracle but I think it isn't enough - not enough to fully trust again bitgrail with my funds.
IMO the 20% nano refund + 80% BGS (Bitgrail Shares) is just a bait to regain back bitgrail users in regards to the planned re-opening of the exchange operation.

https://www.reddit.com/r/BitGrailExchange/comments/859v2h/can_we_honestly_expect_better_than_the_20/
https://bitgrail.com/news

Fully Trust .. wth are u smoking NONE WILL EVER TRUST BITGRAIL OR THAT FU*KING THIEF BOMBER AGAIN ..

Those tokens are worth less then the harddisk space used to type this post on ..

Bought back from 50% of the FEE'S The Only fees generated will be when people withdrawl their coins of This DEAD EXCHANGE anyone one that does anything but withdrawl their coins from BITGRAIL is a FOOL.

What happened with his Database did he had that over to the Police or Nano team ?

Personally I think hes a lying sack of shit the size of the transactions are way beyond what any normal user could have done verified or not the numbers don't add up.

How'd you know? Don't forget about the fools lol.
There is still a chance that unaffected users and non nano holders will trust again bitgrail. There would be a decline on trades, yes but I guess it's not the end.
P.S. Not a fan of Bomber. Nor the Nano Team.

Just as expected into these kind of scenarios on where trust can really be broken once and it would really be hard to trust it up again.Yes theres still a chance but it wont really able to go back on where it was before.

No chance that I will ever have him hold another penny of my money.(If I ever get my 20% out)
U read the conversation with Nano devs ? he was threatening them trying to blackmail them into giving him 17 mln NANO that he lost.
There are several people on reddit working on what really happened but as long as he does not hand over his database like he should If he was Innocent, its slow work but they figured out a lot already.
He's a Thief he's making NANO holder pay for everything when other coins where affected 2 people where posting about that on Telegram before he shut it down the next day ,but that doesn't help his narrative and that was much less in value so Nano holders are getting cheated even more.
Im also very surprised he still has positive Trust on here i guess someone on the staff here likes him.

onlinedragon

hero member

Activity: 1036

Merit: 501

Really unbelievable the way this whole situation got handled, for me Francesco Firano did lose all credits he had left. Even after all this time the users who got their funds locked know basically nothing, and start to wonder if this exchange will ever open again. It looks like he is only winning time to hide his ass before some mad people will find him and start playing games with him in real life.

Will give the TheBomber999 some well deserved negative trust, expected to see already a huge list of negative trust but so far he is still in green.

Profile of the owner of Bitgrail:
https://bitcointalksearch.org/user/thebomber999-330503

Mahanton

hero member

Activity: 2730

Merit: 632

Quote from: npredtorch on March 24, 2018, 09:11:54 AM

Quote from: sluppy on March 24, 2018, 06:40:41 AM

Quote from: npredtorch on March 18, 2018, 06:03:57 PM

Well, indeed there is a small miracle but I think it isn't enough - not enough to fully trust again bitgrail with my funds.
IMO the 20% nano refund + 80% BGS (Bitgrail Shares) is just a bait to regain back bitgrail users in regards to the planned re-opening of the exchange operation.

https://www.reddit.com/r/BitGrailExchange/comments/859v2h/can_we_honestly_expect_better_than_the_20/
https://bitgrail.com/news

Fully Trust .. wth are u smoking NONE WILL EVER TRUST BITGRAIL OR THAT FU*KING THIEF BOMBER AGAIN ..

Those tokens are worth less then the harddisk space used to type this post on ..

Bought back from 50% of the FEE'S The Only fees generated will be when people withdrawl their coins of This DEAD EXCHANGE anyone one that does anything but withdrawl their coins from BITGRAIL is a FOOL.

What happened with his Database did he had that over to the Police or Nano team ?

Personally I think hes a lying sack of shit the size of the transactions are way beyond what any normal user could have done verified or not the numbers don't add up.

How'd you know? Don't forget about the fools lol.
There is still a chance that unaffected users and non nano holders will trust again bitgrail. There would be a decline on trades, yes but I guess it's not the end.
P.S. Not a fan of Bomber. Nor the Nano Team.

Just as expected into these kind of scenarios on where trust can really be broken once and it would really be hard to trust it up again.Yes theres still a chance but it wont really able to go back on where it was before.

npredtorch

legendary

Activity: 1246

Merit: 1049

Quote from: sluppy on March 24, 2018, 06:40:41 AM

Quote from: npredtorch on March 18, 2018, 06:03:57 PM

Well, indeed there is a small miracle but I think it isn't enough - not enough to fully trust again bitgrail with my funds.
IMO the 20% nano refund + 80% BGS (Bitgrail Shares) is just a bait to regain back bitgrail users in regards to the planned re-opening of the exchange operation.

https://www.reddit.com/r/BitGrailExchange/comments/859v2h/can_we_honestly_expect_better_than_the_20/
https://bitgrail.com/news

Fully Trust .. wth are u smoking NONE WILL EVER TRUST BITGRAIL OR THAT FU*KING THIEF BOMBER AGAIN ..

Those tokens are worth less then the harddisk space used to type this post on ..

Bought back from 50% of the FEE'S The Only fees generated will be when people withdrawl their coins of This DEAD EXCHANGE anyone one that does anything but withdrawl their coins from BITGRAIL is a FOOL.

What happened with his Database did he had that over to the Police or Nano team ?

Personally I think hes a lying sack of shit the size of the transactions are way beyond what any normal user could have done verified or not the numbers don't add up.

How'd you know? Don't forget about the fools lol.
There is still a chance that unaffected users and non nano holders will trust again bitgrail. There would be a decline on trades, yes but I guess it's not the end.
P.S. Not a fan of Bomber. Nor the Nano Team.

sluppy

legendary

Activity: 2020

Merit: 1041

Quote from: npredtorch on March 18, 2018, 06:03:57 PM

Well, indeed there is a small miracle but I think it isn't enough - not enough to fully trust again bitgrail with my funds.
IMO the 20% nano refund + 80% BGS (Bitgrail Shares) is just a bait to regain back bitgrail users in regards to the planned re-opening of the exchange operation.

https://www.reddit.com/r/BitGrailExchange/comments/859v2h/can_we_honestly_expect_better_than_the_20/
https://bitgrail.com/news

Fully Trust .. wth are u smoking NONE WILL EVER TRUST BITGRAIL OR THAT FU*KING THIEF BOMBER AGAIN ..

Those tokens are worth less then the harddisk space used to type this post on ..

Bought back from 50% of the FEE'S The Only fees generated will be when people withdrawl their coins of This DEAD EXCHANGE anyone one that does anything but withdrawl their coins from BITGRAIL is a FOOL.

What happened with his Database did he had that over to the Police or Nano team ?

Personally I think hes a lying sack of shit the size of the transactions are way beyond what any normal user could have done verified or not the numbers don't add up.

SheepSuit

member

Activity: 140

Merit: 10

Quote from: npredtorch on March 18, 2018, 06:03:57 PM

Well, indeed there is a small miracle but I think it isn't enough - not enough to fully trust again bitgrail with my funds.
IMO the 20% nano refund + 80% BGS (Bitgrail Shares) is just a bait to regain back bitgrail users in regards to the planned re-opening of the exchange operation.

https://www.reddit.com/r/BitGrailExchange/comments/859v2h/can_we_honestly_expect_better_than_the_20/
https://bitgrail.com/news

Has this already been put into place? Plus, you have to agree to not take legal action against them which is quite tricky.

npredtorch

legendary

Activity: 1246

Merit: 1049

Well, indeed there is a small miracle but I think it isn't enough - not enough to fully trust again bitgrail with my funds.
IMO the 20% nano refund + 80% BGS (Bitgrail Shares) is just a bait to regain back bitgrail users in regards to the planned re-opening of the exchange operation.

https://www.reddit.com/r/BitGrailExchange/comments/859v2h/can_we_honestly_expect_better_than_the_20/
https://bitgrail.com/news

mexicantarget

legendary

Activity: 1652

Merit: 1043

Cypherpunk (& cyberpunk)

Quote from: ?? on ??

Quote from: mexicantarget on March 04, 2018, 08:55:22 AM

Quote from: Joe-Niner on March 03, 2018, 08:12:20 PM

How much truth is there to people saying the XRB/NANO devs had some info this was going on and did nothing about it?

0% - They're good guys, they're not scammers, they're professional businessmen.

Sure, they're very profi, saying all the time "funds are safe" in bull market to keep the hype alive.

I was talking about the NANO team, not bitgrail.

mexicantarget

legendary

Activity: 1652

Merit: 1043

Cypherpunk (& cyberpunk)

Quote from: Joe-Niner on March 03, 2018, 08:12:20 PM

How much truth is there to people saying the XRB/NANO devs had some info this was going on and did nothing about it?

0% - They're good guys, they're not scammers, they're professional businessmen.

Joe-Niner

full member

Activity: 130

Merit: 145

How much truth is there to people saying the XRB/NANO devs had some info this was going on and did nothing about it?

Topic: bitgrail - treating their users like shit (Read 3889 times)