Topic: bitgrail - treating their users like shit - page 5. (Read 3916 times)

I have submitted for an account verificaon for about 1 week ago. Opened tickets and no responce what should i do?

If anyone wanna close one's Bitgrail account without verifying account then how to get one's bitgrail wallet balance.

This twitter search (bitgrail verification) will tell you all you need to know about how BitGrail treat their customers. They're actually worse than Cryptsy (remember them)?

https://twitter.com/search?q=bitgrail%20verification&src=typd

Not one reply, update, or even acknowledgement from BitGrail...

LOL! Crypto customer service at it's absolute best. You couldn't make it up! Roll over YoBit, there's a new kid in town!

 

I see the "we're too popular to be polite and professional" attitude comes straight from the top.

I just came here to post this, and found others saying the same thing.


Not only are they not competent enough to run more than one node, despite the fact that the Raiblocks team offered to walk them through it, they have an extremely bad attitude. I asked politely enough why my withdrawal from 6am is not even shown as processing, and why my support ticket is unanswered and got crap and attitude for "not reading what we wrote" from a mod.

 I pointed out he was acting unprofessional and childish and he may have forgotten we're customers and got banned. Then there was the public Twitter spat with the Raiblocks devs. I do not hold out hope for seeing my XRB at this rate, bad exchange, bad people. Wait for a better exchange, do not buy here, you've been warned.

I will update if anyone ever answers my ticket, but by the attitude of the BitGrail team and other things I've read I think they'll just keep my XRB and blame it on the node bug. I'll also provide screenshots later.

Well this is the copy past message posted on bitgrail.com, i would have expected a more elaborate answer to the different questions on this forum as this goes well beyond my personal situation

Furthermore i'm afraid patience won't help to solve the problem as there obvioulsy is a technical problem with your system that doesn't allow people to submit for verification and that urgently needs to be fixed


EDIT: i finally succeeded uploading documents a little while after posting on the forum; not sure what happened

@TheBomber999

Hello

not here to take part into this argument, but just to let you and the community know that after opening an account to trade some XRB, i found out too late it that i have to verify to withdraw and that it is actually impossible to verify with your exchange. As a result i find myself in a quite uncomfortable situation.

Reason is that it is impossible to load supporting documents into your system without getting some random error messages such like
"must send all required document", "Jpg and png file sonly" or "please try again later" etc

It's been several days and impossible to make any progress; i tried creating another account to see if it would make any difference, tried many different files in different size and formats but still the same old error messages

As a consequence i got funds locked into my Bitgrail account and unable to withdraw because of its "unverified" status.
It is written that it should be possible to withdraw as much as 0.5BTC a day without being verified though.

In any case my guess is that it would probably take weeks before you verify any account anyway, so you should not let people make deposits when unverified or at the minimum clearly disclose during registration that funds will be locked until verification

So please do something about it, because it is clearly an uneasy situation for me and probably many others in the same situation as i need these funds for my business


Also on another note, i think you should add a 2FA password when opening a trading session, like the one found on Gatehub.net
That would probably have avoided the unfortunate problem discussed earlier in this conversation

Grazie!

The minimum amount of Mrai that you can deposit is 100, otherwise you'll lost your coins.

https://bitgrail.com/deposit/XRB

if i deposite 80xrb and exchange to btc can i widraw my funds instantly direct to my wallet on coins.ph??

Thank you for your attention.

350k $ require more check by us and are not istant, sorry

Bitgrail, my 18 & 0.22XX BTC withdraw has been disappeared from withdraw page.
My balance is 0.

You're threatening that you'll ban me if I ask for my money 1 more time? Are you fucking serious?
You gonna ban me if I ask where's my $350k?

Came across this thread via Google search results after experiencing registration difficulties. I'm certainly glad that this showed up in the first page of results; it's painfully obvious that the ownership of this exchange is incompetent. While possibly technically able to manage the site, their presence and response in this thread clearly advertises absolute ignorance of business management. In short, it sounds like a service run by teenagers for teenagers. This is not to disparage teenagers, but to highlight their obvious lack of maturity. Thank you, bitgrail, for saving me the liability of doing business with your site.

I remember that. The XRB is community is very toxic. Most of them are Indonesians. It's so funny when it got delisted. They are just putting a bad image on raiblocks.

You guys have no actual clue of what a part of this community can be like. XRB got delisted from Cryptopia just because of it; they were sending death threats to them for a deposit delay...
You'll never have any issue if you ask politely and/or have any clue about blocks/confirmation times.

I prefer to make it understand through my work and not my words

Hey Mr. Admin, it is time you and your staff better learn some manners and gain some patience as you are into an online business.
What was the harm in someone asking you a question ?
You should try to make the person understand if you are legitimate.

Calling a site "scam" without trying to talk with the support for trying to resolve the problem (if there is one) is a little rude...
Sometimes you may misunderstand something within the site, and they will explain you. Or it can get a technical issue, in this case, people just need to wait until it's resolved. But the most important is trying to understand what is the reason and there is no need to not polite or fast to judge.

Like I say on twitter yesterday

https://twitter.com/bomberfrancy/status/889030037785255938

If your account was deleted, you can do 2 + 2

Update July 23, 2017. It become more worst than ever before. Now they are freezing user accounts and locking their funds. You cant withdraw your money if it is locked and also they are deleting frozen accounts now. Any critic in trollbox will get banned instantly if you open a support ticket and ask question also will get account freeze after few days account will get deleted. Apparently you lose funds and your account will never exist once it deleted. Beware of bitgrail If you have funds in bitgrail withdraw immediately.