Topic: Bitinstant removed cash deposit option USA (Read 14361 times)
Can we delete our BitInstant account if we wanted to?
I tried to buy BTC using bitinstant today. They asked about my pop too. After that I learned I couldn't buy. Got this message:
We’ve recently launched improved security measures related to our Anti-Money Laundering and Know Your Customer processes. We have temporarily limited transactions in some locations, and we apologize for the inconvenience. Your home state is one of these locations.
Read more here: http://blog.bitinstant.com/blog/2013/6/30/website-update.html
We do not have an exact timeframe for reactivation of locations, but we will make an announcement via our website, blog, Facebook page and Twitter account as we enable new locations. We will also send you a notification email when we begin to process transactions for your state.
Again, we apologize for the inconvenience and will let you know as soon as something changes.
Have a great day!
Keishia
Customer Service Agent, BitInstant
We’ve recently launched improved security measures related to our Anti-Money Laundering and Know Your Customer processes. We have temporarily limited transactions in some locations, and we apologize for the inconvenience. Your home state is one of these locations.
Read more here: http://blog.bitinstant.com/blog/2013/6/30/website-update.html
We do not have an exact timeframe for reactivation of locations, but we will make an announcement via our website, blog, Facebook page and Twitter account as we enable new locations. We will also send you a notification email when we begin to process transactions for your state.
Again, we apologize for the inconvenience and will let you know as soon as something changes.
Have a great day!
Keishia
Customer Service Agent, BitInstant
I understand if they have to go down for a while but don't make a message saying it's going to be "temporarily" if it's going to be longer than half a day.
or make an announcement or something
seriously, O' Doyle I got a feeling you and your whole family is going down one day...
or make an announcement or something
seriously, O' Doyle I got a feeling you and your whole family is going down one day...
We are actually just doing system maintenance and preparing to relaunch on Monday. 
I'm in the process of creating my account but when it came down to verifying my ID the creepiest thing occurred. It asked me questions about my pops! It asked me to clarify what year he was born. First of all how the hell does BitInstant know my pops name!?
p.s. buying bitcoins with cash is (?still?) down.
anyone in the US able to do any sort of transactions right now on BI?
or is the maintenance message kind of putting a stop to all that for the time being?
seriously bitinstant, how are you fucking this up
you have no competitors, yet...
or is the maintenance message kind of putting a stop to all that for the time being?
seriously bitinstant, how are you fucking this up
you have no competitors, yet...
Please log your issues at support.bitinstant.com
I would be happy to provide a status update if you can provide a case #.
Thanks.
I would be happy to provide a status update if you can provide a case #.
Thanks.
Have not received but one e-mail in the last 8 days about my transaction, and it's just simply telling me that there was an issue, and that they are working super hard on it, and this was after sending multiple emails previously. But no details or time frame.... 
... Sent my coins to the specified wallet address, I can see they were received at the exact wallet address I was supplied with, at the exact time bitinstant had requested they be sent. Now, I'm waiting for my PayPal to be funded as promised on 6/18. When can I expect my funds to be in my PayPal? soon? days? weeks? months??? Can someone give me a straightforward answer about this?
... Sent my coins to the specified wallet address, I can see they were received at the exact wallet address I was supplied with, at the exact time bitinstant had requested they be sent. Now, I'm waiting for my PayPal to be funded as promised on 6/18. When can I expect my funds to be in my PayPal? soon? days? weeks? months??? Can someone give me a straightforward answer about this? Hey you're 1 step ahead of me... I sent my coins 2 minutes after placing the order, I can see the trans on blockchain going to the address Bitinstant supplied, but the bitinstant site (the order details and event log) don't acknowledge receipt. Checked and re-checked and re-checked the address 10 times, it precisely matches the one listed in order details. Support ticket logged, no response other than the automated you've opened a ticket email.
Where I stand right now: no cash received for my BTC and my BTC gone, and no acknowledgement from Bitinstant nor any answer to my support request.
Have not received but one e-mail in the last 8 days about my transaction, and it's just simply telling me that there was an issue, and that they are working super hard on it, and this was after sending multiple emails previously. But no details or time frame.... ... Sent my coins to the specified wallet address, I can see they were received at the exact wallet address I was supplied with, at the exact time bitinstant had requested they be sent. Now, I'm waiting for my PayPal to be funded as promised on 6/18. When can I expect my funds to be in my PayPal? soon? days? weeks? months??? Can someone give me a straightforward answer about this?
... Sent my coins to the specified wallet address, I can see they were received at the exact wallet address I was supplied with, at the exact time bitinstant had requested they be sent. Now, I'm waiting for my PayPal to be funded as promised on 6/18. When can I expect my funds to be in my PayPal? soon? days? weeks? months??? Can someone give me a straightforward answer about this? Quote
Take a look at the post count on most users here needing help. Many of these users are new to bitcoin and frequent mistakes are made. The error is the customer inputs an invalid destination address which causes the order to fail. We've seen ALL KINDS of destination accounts from customers. We can troubleshoot our website but unfortunately I cannot troubleshoot individual users minds while they are placing their orders.
I guess your right... I am an idiot... When it says Destination, I usually put "Amount requested exceeds your per-transaction cash limit!"..
Danny
I never said you were an idiot. All I am saying is humans make mistakes. We do our best to help when mistakes are made.
Quote
Take a look at the post count on most users here needing help. Many of these users are new to bitcoin and frequent mistakes are made. The error is the customer inputs an invalid destination address which causes the order to fail. We've seen ALL KINDS of destination accounts from customers. We can troubleshoot our website but unfortunately I cannot troubleshoot individual users minds while they are placing their orders.
I guess your right... I am an idiot... When it says Destination, I usually put "Amount requested exceeds your per-transaction cash limit!"..
Danny
Quote
You listed your destination account number as, "Amount requested exceeds your per-transaction cash limit!". Unfortunately that is not a valid account #. Please check you email as a CS rep has already contacted you about this issue. Also, I would suggest you continue to work with the CS rep in private rather then publicly post your order info.
Thanks.
Thanks.
I appreciate that you actually checked up on my order after two weeks... But I just dont understand how i could have typed "Amount requested exceeds your per-transaction cash limit!" for my account number. It just doesn't make sense.. either your input data values on your website is broken or something is screwed up. But whatever, I just hope my order gets resolved ASAP!
Danny
We have no control over the customer's destination account. That is something that you input. Regardless, we will work to correct your error and fulfill your order. Thanks for your patience.
With all the respect, do you seriously believe the guy would type as a destination number "Amount requested exceeds your per-transaction cash limit!" ? Seriously ?
LOL SERIOUSLY!
Ursay if you guys see it all the time dont think you think there might be an error somewhere? Why would someone intentionally write the wrong address in the values to send their BTC somewhere else? As a consultant point of view, that might be something to look into..
Also I have sent a reply to someone that has contacted me about this issue, but i dont understand how it takes this long for you to change my BTC address... should be a simple copy and paste...
But after this is all said and done, it will be my last time using Bitinstant
Danny
Take a look at the post count on most users here needing help. Many of these users are new to bitcoin and frequent mistakes are made. The error is the customer inputs an invalid destination address which causes the order to fail. We've seen ALL KINDS of destination accounts from customers. We can troubleshoot our website but unfortunately I cannot troubleshoot individual users minds while they are placing their orders.
Quote
You listed your destination account number as, "Amount requested exceeds your per-transaction cash limit!". Unfortunately that is not a valid account #. Please check you email as a CS rep has already contacted you about this issue. Also, I would suggest you continue to work with the CS rep in private rather then publicly post your order info.
Thanks.
Thanks.
I appreciate that you actually checked up on my order after two weeks... But I just dont understand how i could have typed "Amount requested exceeds your per-transaction cash limit!" for my account number. It just doesn't make sense.. either your input data values on your website is broken or something is screwed up. But whatever, I just hope my order gets resolved ASAP!
Danny
The dev team is looking into this issue. I'm sorry I have no official ETA for a fix.
We have no control over the customer's destination account. That is something that you input. Regardless, we will work to correct your error and fulfill your order. Thanks for your patience.
With all the respect, do you seriously believe the guy would type as a destination number "Amount requested exceeds your per-transaction cash limit!" ? Seriously ?
Yes, we see customer errors like this on a very regular basis. We have no control over the destination field at the original time of order.
Quote
You listed your destination account number as, "Amount requested exceeds your per-transaction cash limit!". Unfortunately that is not a valid account #. Please check you email as a CS rep has already contacted you about this issue. Also, I would suggest you continue to work with the CS rep in private rather then publicly post your order info.
Thanks.
Thanks.
I appreciate that you actually checked up on my order after two weeks... But I just dont understand how i could have typed "Amount requested exceeds your per-transaction cash limit!" for my account number. It just doesn't make sense.. either your input data values on your website is broken or something is screwed up. But whatever, I just hope my order gets resolved ASAP!
Danny
We have no control over the customer's destination account. That is something that you input. Regardless, we will work to correct your error and fulfill your order. Thanks for your patience.
With all the respect, do you seriously believe the guy would type as a destination number "Amount requested exceeds your per-transaction cash limit!" ? Seriously ?
LOL SERIOUSLY!
Ursay if you guys see it all the time dont think you think there might be an error somewhere? Why would someone intentionally write the wrong address in the values to send their BTC somewhere else? As a consultant point of view, that might be something to look into..
Also I have sent a reply to someone that has contacted me about this issue, but i dont understand how it takes this long for you to change my BTC address... should be a simple copy and paste...
But after this is all said and done, it will be my last time using Bitinstant
Danny
Quote
You listed your destination account number as, "Amount requested exceeds your per-transaction cash limit!". Unfortunately that is not a valid account #. Please check you email as a CS rep has already contacted you about this issue. Also, I would suggest you continue to work with the CS rep in private rather then publicly post your order info.
Thanks.
Thanks.
I appreciate that you actually checked up on my order after two weeks... But I just dont understand how i could have typed "Amount requested exceeds your per-transaction cash limit!" for my account number. It just doesn't make sense.. either your input data values on your website is broken or something is screwed up. But whatever, I just hope my order gets resolved ASAP!
Danny
We have no control over the customer's destination account. That is something that you input. Regardless, we will work to correct your error and fulfill your order. Thanks for your patience.
With all the respect, do you seriously believe the guy would type as a destination number "Amount requested exceeds your per-transaction cash limit!" ? Seriously ?
Yes, we see customer errors like this on a very regular basis. We have no control over the destination field at the original time of order.
Quote
You listed your destination account number as, "Amount requested exceeds your per-transaction cash limit!". Unfortunately that is not a valid account #. Please check you email as a CS rep has already contacted you about this issue. Also, I would suggest you continue to work with the CS rep in private rather then publicly post your order info.
Thanks.
Thanks.
I appreciate that you actually checked up on my order after two weeks... But I just dont understand how i could have typed "Amount requested exceeds your per-transaction cash limit!" for my account number. It just doesn't make sense.. either your input data values on your website is broken or something is screwed up. But whatever, I just hope my order gets resolved ASAP!
Danny
We have no control over the customer's destination account. That is something that you input. Regardless, we will work to correct your error and fulfill your order. Thanks for your patience.
With all the respect, do you seriously believe the guy would type as a destination number "Amount requested exceeds your per-transaction cash limit!" ? Seriously ?
Yes, we see customer errors like this on a very regular basis. We have no control over the destination field at the original time of order.
Quote
You listed your destination account number as, "Amount requested exceeds your per-transaction cash limit!". Unfortunately that is not a valid account #. Please check you email as a CS rep has already contacted you about this issue. Also, I would suggest you continue to work with the CS rep in private rather then publicly post your order info.
Thanks.
Thanks.
I appreciate that you actually checked up on my order after two weeks... But I just dont understand how i could have typed "Amount requested exceeds your per-transaction cash limit!" for my account number. It just doesn't make sense.. either your input data values on your website is broken or something is screwed up. But whatever, I just hope my order gets resolved ASAP!
Danny
We have no control over the customer's destination account. That is something that you input. Regardless, we will work to correct your error and fulfill your order. Thanks for your patience.
With all the respect, do you seriously believe the guy would type as a destination number "Amount requested exceeds your per-transaction cash limit!" ? Seriously ?
Quote
You listed your destination account number as, "Amount requested exceeds your per-transaction cash limit!". Unfortunately that is not a valid account #. Please check you email as a CS rep has already contacted you about this issue. Also, I would suggest you continue to work with the CS rep in private rather then publicly post your order info.
Thanks.
Thanks.
I appreciate that you actually checked up on my order after two weeks... But I just dont understand how i could have typed "Amount requested exceeds your per-transaction cash limit!" for my account number. It just doesn't make sense.. either your input data values on your website is broken or something is screwed up. But whatever, I just hope my order gets resolved ASAP!
Danny
We have no control over the customer's destination account. That is something that you input. Regardless, we will work to correct your error and fulfill your order. Thanks for your patience.
Quote
You listed your destination account number as, "Amount requested exceeds your per-transaction cash limit!". Unfortunately that is not a valid account #. Please check you email as a CS rep has already contacted you about this issue. Also, I would suggest you continue to work with the CS rep in private rather then publicly post your order info.
Thanks.
Thanks.
I appreciate that you actually checked up on my order after two weeks... But I just dont understand how i could have typed "Amount requested exceeds your per-transaction cash limit!" for my account number. It just doesn't make sense.. either your input data values on your website is broken or something is screwed up. But whatever, I just hope my order gets resolved ASAP!
Danny
I cashed out from Mt. Gox (using bitcoins OFC) and fully moved to Bitinstant.
that wasn't smartRofl stupid look-alikes... I meant Bitstamp -.-
Day 6. Nothing.
Bitinstant you suck ass!
Danny
Sigh, Day 6 maybe 7....Bitinstant you suck ass!
Danny
I finally asked for a refund and am ignored by customer service for over 2 days.
BitInstant has not gotten back to me after they failed to deliver and have asked for a refund (about a week ago), I believe they are waiting for me to tire out and therefore get to keep my money/BTC.
In the same boat... Still nothing.. Emailed them on friday and Sunday night.. still nothing
Asked for refund on both occasions, maybe the reason for no reply...
Danny
I'm sorry that your order has not been fulfilled. However, these types of posts do not allow me a choice to take any action as you provide no actionable info which will allow me to look up your issue.
Just got an email from you guys
Thank you for using BitInstant!
This email is to notify you that while we received your payment successfully, we have encountered an error while trying to process your transaction at Jun 11 2013 20:51:45, meaning your order has currently failed.
Transaction ID: 2cb36436-2a4f-4363-b181-db16a8cad8f5
If you contact support about this transaction, please reference this number so we can help you more quickly.
Your payment of 192.02, has NOT yet been transferred to bitcoin.
Our customer support agents have been informed of this problem and are currently investigating the problem. An agent will be in touch with you shortly regarding your account and what the next steps are. Until we understand what the issue with your transaction is, we suggest that you avoid creating further orders at BitInstant.com (in case you have entered account numbers incorrectly).
Again, we have automatically created a support ticket about this issue and you do not need to create one manually. We will contact you shortly to help resolve your issue.
Thank you for your patience,
The Bitinstant Team
can you please check on the reason for the hold up?? Can you check to see that my wallet address is correct and the error is not on my end?
let me know
thanks
Danny
Danny,
You listed your destination account number as, "Amount requested exceeds your per-transaction cash limit!". Unfortunately that is not a valid account #. Please check you email as a CS rep has already contacted you about this issue. Also, I would suggest you continue to work with the CS rep in private rather then publicly post your order info.
Thanks.
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