Bitinstant removed cash deposit option USA - page 2.

chanberg

hero member

Activity: 672

Merit: 500

Quote from: URSAY on June 24, 2013, 10:47:00 AM

Quote from: chanberg on June 24, 2013, 10:36:48 AM

Quote from: PuertoLibre on June 24, 2013, 10:27:43 AM

Quote from: PuertoLibre on June 17, 2013, 07:43:40 PM

Quote from: chanberg on June 17, 2013, 01:36:37 PM

Day 6. Nothing.

Bitinstant you suck ass!

Danny

Sigh, Day 6 maybe 7....

I finally asked for a refund and am ignored by customer service for over 2 days.

Day 12 or 13,

BitInstant has not gotten back to me after they failed to deliver and have asked for a refund (about a week ago), I believe they are waiting for me to tire out and therefore get to keep my money/BTC.

In the same boat... Still nothing.. Emailed them on friday and Sunday night.. still nothing
Asked for refund on both occasions, maybe the reason for no reply...

Danny

I'm sorry that your order has not been fulfilled. However, these types of posts do not allow me a choice to take any action as you provide no actionable info which will allow me to look up your issue.

Just got an email from you guys
Thank you for using BitInstant!

This email is to notify you that while we received your payment successfully, we have encountered an error while trying to process your transaction at Jun 11 2013 20:51:45, meaning your order has currently failed.

Transaction ID: 2cb36436-2a4f-4363-b181-db16a8cad8f5

If you contact support about this transaction, please reference this number so we can help you more quickly.

Your payment of 192.02, has NOT yet been transferred to bitcoin.

Our customer support agents have been informed of this problem and are currently investigating the problem. An agent will be in touch with you shortly regarding your account and what the next steps are. Until we understand what the issue with your transaction is, we suggest that you avoid creating further orders at BitInstant.com (in case you have entered account numbers incorrectly).

Again, we have automatically created a support ticket about this issue and you do not need to create one manually. We will contact you shortly to help resolve your issue.

Thank you for your patience,

The Bitinstant Team

can you please check on the reason for the hold up?? Can you check to see that my wallet address is correct and the error is not on my end?

let me know

thanks

Danny

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: chanberg on June 24, 2013, 10:36:48 AM

Quote from: PuertoLibre on June 24, 2013, 10:27:43 AM

Quote from: PuertoLibre on June 17, 2013, 07:43:40 PM

Quote from: chanberg on June 17, 2013, 01:36:37 PM

Day 6. Nothing.

Bitinstant you suck ass!

Danny

Sigh, Day 6 maybe 7....

I finally asked for a refund and am ignored by customer service for over 2 days.

Day 12 or 13,

BitInstant has not gotten back to me after they failed to deliver and have asked for a refund (about a week ago), I believe they are waiting for me to tire out and therefore get to keep my money/BTC.

In the same boat... Still nothing.. Emailed them on friday and Sunday night.. still nothing
Asked for refund on both occasions, maybe the reason for no reply...

Danny

I'm sorry that your order has not been fulfilled. However, these types of posts do not allow me a choice to take any action as you provide no actionable info which will allow me to look up your issue.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: PuertoLibre on June 24, 2013, 10:27:43 AM

Quote from: PuertoLibre on June 17, 2013, 07:43:40 PM

Quote from: chanberg on June 17, 2013, 01:36:37 PM

Day 6. Nothing.

Bitinstant you suck ass!

Danny

Sigh, Day 6 maybe 7....

I finally asked for a refund and am ignored by customer service for over 2 days.

Day 12 or 13,

BitInstant has not gotten back to me after they failed to deliver and have asked for a refund (about a week ago), I believe they are waiting for me to tire out and therefore get to keep my money/BTC.

We are not trying to keep your money/btc. Your issue is indeed logged and I'm terribly sorry we don't have a solution for you yet. We are working on it. Thanks.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: ?? on ??

Quote from: URSAY on June 14, 2013, 01:26:29 PM

customer error.

can you make it a bit more black and white?

I'm not sure I understand. Is there a specific issue you asking about?

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: Dapper on June 22, 2013, 07:05:57 AM

Still can't process as a guest. Getting the 'having problems with one of our partners' message.

Hope this gets fixed.

The development team is working on this issue. Thanks for your patience.

chanberg

hero member

Activity: 672

Merit: 500

Quote from: PuertoLibre on June 24, 2013, 10:27:43 AM

Quote from: PuertoLibre on June 17, 2013, 07:43:40 PM

Quote from: chanberg on June 17, 2013, 01:36:37 PM

Day 6. Nothing.

Bitinstant you suck ass!

Danny

Sigh, Day 6 maybe 7....

I finally asked for a refund and am ignored by customer service for over 2 days.

Day 12 or 13,

BitInstant has not gotten back to me after they failed to deliver and have asked for a refund (about a week ago), I believe they are waiting for me to tire out and therefore get to keep my money/BTC.

In the same boat... Still nothing.. Emailed them on friday and Sunday night.. still nothing
Asked for refund on both occasions, maybe the reason for no reply...

Danny

PuertoLibre

legendary

Activity: 1890

Merit: 1003

Quote from: PuertoLibre on June 17, 2013, 07:43:40 PM

Quote from: chanberg on June 17, 2013, 01:36:37 PM

Day 6. Nothing.

Bitinstant you suck ass!

Danny

Sigh, Day 6 maybe 7....

I finally asked for a refund and am ignored by customer service for over 2 days.

Day 12 or 13,

BitInstant has not gotten back to me after they failed to deliver and have asked for a refund (about a week ago), I believe they are waiting for me to tire out and therefore get to keep my money/BTC.

cryptoanarchist

legendary

Activity: 1120

Merit: 1003

Quote from: Lohoris on June 24, 2013, 04:34:29 AM

I cashed out from Mt. Gox (using bitcoins OFC) and fully moved to Bitinstant.

that wasn't smart

Lohoris

hero member

Activity: 630

Merit: 500

Bitgoblin

Quote from: The 4ner on June 22, 2013, 01:58:18 AM

Because MT.Gox shut down all USD transactions recently. They stated it was going to freeze any transaction dealing in USD for two weeks.

SEPA transfers also have been very slow recently: they officially state they can take "as much as 3 weeks" (which is ironic, considering that the whole point of SEPA itself is having 1-day transfers).

I cashed out from Mt. Gox (using bitcoins OFC) and fully moved to ~~Bitinstant~~ Bitstamp.

Dapper

sr. member

Activity: 560

Merit: 260

Still can't process as a guest. Getting the 'having problems with one of our partners' message.

Hope this gets fixed.

The 4ner

hero member

Activity: 602

Merit: 500

R.I.P Silk Road 1.0

Because MT.Gox shut down all USD transactions recently. They stated it was going to freeze any transaction dealing in USD for two weeks.

filharvey

hero member

Activity: 866

Merit: 1001

I was finally able to verify my identity. Cash Locations was available, but I could not send to my mtgox account. There was no bitcoin option :-(

Dapper

sr. member

Activity: 560

Merit: 260

Is the cash deposit option gone again?

The 4ner

hero member

Activity: 602

Merit: 500

R.I.P Silk Road 1.0

I just tried re-verifying my ID on the new BitInstant site and was again denied access. I wasn't able to verify it a week ago because they were having problems verifying it despite the fact that I was answering all questions correct.

I was told to retry again in a week. A week has now gone by I tried again and now I'm told to retry later -.-

Bogdan

newbie

Activity: 14

Merit: 0

Quote from: worldinacoin on June 08, 2013, 08:23:36 AM

It seems that the USA govt is slowly squeezing and tightening the noose on Bitcoin. Sad

They are just doing it for themselves while the rest of the world goes on like normal.

chanberg

hero member

Activity: 672

Merit: 500

Quote from: PuertoLibre on June 17, 2013, 07:43:40 PM

Quote from: chanberg on June 17, 2013, 01:36:37 PM

Day 6. Nothing.

Bitinstant you suck ass!

Danny

Sigh, Day 6 maybe 7....

I finally asked for a refund and am ignored by customer service for over 2 days.

Probably going to do the same. How does th refund process work? You go into a location and they give you cash back?

Danny

PuertoLibre

legendary

Activity: 1890

Merit: 1003

Quote from: chanberg on June 17, 2013, 01:36:37 PM

Day 6. Nothing.

Bitinstant you suck ass!

Danny

Sigh, Day 6 maybe 7....

I finally asked for a refund and am ignored by customer service for over 2 days.

PuertoLibre

legendary

Activity: 1890

Merit: 1003

Quote from: cryptoanarchist on June 16, 2013, 10:58:32 PM

This is all pretty standard for bitinstant - has been for a couple years now.

If you're still using them, you're either a total noob or very stupid. Either way, STOP USING THEM!!!

Indeed.

Excuse me for being a noob and failing to see this. I humbly apologize for being their customer.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: ImJello on June 17, 2013, 02:25:51 PM

I'm tired of seeing all these impatient posts complaining, if you don't like the service don't use it. It's rather simple. I don't think it's fair to rage at the people trying to help, it isn't necessarily their fault. Especially when a majority of the time it's on the user. I guess it shows the maturity/age level of the average person using bitinstant.

Quote from: cryptoanarchist on June 16, 2013, 10:58:32 PM

This is all pretty standard for bitinstant - has been for a couple years now.

If you're still using them, you're either a total noob or very stupid. Either way, STOP USING THEM!!!

Wow generalizing everyone, what an intelligent way to look at things. Bitinstant is a great alternative to other exchanges. Not many/any? services have your coins in your wallet within an hour. Most errors seem to be personal mistakes, i've personally never had a problem with bitinstant since they first started up, call it luck i guess. Although I’ve used them more than a few times. It's obviously not the best/cheapest way to get coins but it's fast and reliable for most people.

It would be nice to get an update on the "We are experiencing problems with one of our partners, please try again later." error, i've tried using Firefox,chrome, and IE. It apparently works for some people... Huh

The dev team is working hard to correct issues regarding identity and general access. I'm sorry we have been unable to give any meaningful response to these sorts of issues but we are well aware of them and we're working furiously to fix these problems.

ImJello

newbie

Activity: 15

Merit: 0

I'm tired of seeing all these impatient posts complaining, if you don't like the service don't use it. It's rather simple. I don't think it's fair to rage at the people trying to help, it isn't necessarily their fault. Especially when a majority of the time it's on the user. I guess it shows the maturity/age level of the average person using bitinstant.

Quote from: cryptoanarchist on June 16, 2013, 10:58:32 PM

This is all pretty standard for bitinstant - has been for a couple years now.

If you're still using them, you're either a total noob or very stupid. Either way, STOP USING THEM!!!

Wow generalizing everyone, what an intelligent way to look at things. Bitinstant is a great alternative to other exchanges. Not many/any? services have your coins in your wallet within an hour. Most errors seem to be personal mistakes, i've personally never had a problem with bitinstant since they first started up, call it luck i guess. Although I’ve used them more than a few times. It's obviously not the best/cheapest way to get coins but it's fast and reliable for most people.

It would be nice to get an update on the "We are experiencing problems with one of our partners, please try again later." error, i've tried using Firefox,chrome, and IE. It apparently works for some people... Huh

Topic: Bitinstant removed cash deposit option USA - page 2. (Read 14447 times)