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Topic: Bitinstant removed cash deposit option USA - page 3. (Read 14428 times)

hero member
Activity: 672
Merit: 500
Day 6.  Nothing.

Bitinstant you suck ass!

Danny
newbie
Activity: 53
Merit: 0
Two weeks later same sh1t: We are experiencing problems with one of our partners, please try again later.

legendary
Activity: 1120
Merit: 1003
This is all pretty standard for bitinstant - has been for a couple years now.

If you're still using them, you're either a total noob or very stupid. Either way, STOP USING THEM!!!
legendary
Activity: 1974
Merit: 1010
Are new transactions still being taken?   I'm still getting the 'having problems with our partners' message.   I'm trying to process this as a guest.   Just want to make sure that it's a site issue and not that I'm entering something incorrectly.   

 Smiley

Most orders are processing normally.

The problems with partner error is an issue that the dev team is looking into.
sr. member
Activity: 560
Merit: 260
Are new transactions still being taken?   I'm still getting the 'having problems with our partners' message.   I'm trying to process this as a guest.   Just want to make sure that it's a site issue and not that I'm entering something incorrectly.   

 Smiley
legendary
Activity: 1974
Merit: 1010
We are currently processing back logged orders.  

For many of you who have not received your orders still it may be due to customer error.  We will be contacting users with these types of issues and asking for valid account #s or btc addresses so we can continue to process your order.
I am curious as to the extent of the backlog.

Without really saying much (in terms of USD or BTC) how many orders are in the backlog?

10? 20? 200?

This has been discussed by Gareth already...

https://bitcointalk.org/index.php?topic=128314.7400
hero member
Activity: 672
Merit: 500
After 3 days, i finally get a notice saying

Thank you for using BitInstant!

This email is to notify you that while received your payment successfully, we have encountered an error while trying to process your transaction at Jun 11 2013 20:51:45, meaning your order has currently failed.

Transaction ID: 2566d9e4-ac6d-4a12-8234-6dd75fbf15b4

Gee, thanks.. Didn't notice... But seriously it took 3 days for you guys to send a confirmation email saying its not working? An email out the first hour would've been nice, and an updated email every 24 hours is not so farfetched is it?

I better not get any fees associated with this transaction, because 3 days? Maybe 4? since i have not even received anything..

Hoping for the best

Danny
legendary
Activity: 1890
Merit: 1003
We are currently processing back logged orders.  

For many of you who have not received your orders still it may be due to customer error.  We will be contacting users with these types of issues and asking for valid account #s or btc addresses so we can continue to process your order.
I am curious as to the extent of the backlog.

Without really saying much (in terms of USD or BTC) how many orders are in the backlog?

10? 20? 200?
legendary
Activity: 1974
Merit: 1010
We are currently processing back logged orders. 

For many of you who have not received your orders still it may be due to customer error.  We will be contacting users with these types of issues and asking for valid account #s or btc addresses so we can continue to process your order.
legendary
Activity: 1890
Merit: 1003
Day 3...still nothing.

BitInstant you may as well give everyone their transaction without fees to make up for these (repeating) issues.

 
legendary
Activity: 1890
Merit: 1003
Day 2 has come and gone....still nothing.
hero member
Activity: 672
Merit: 500
Hey Ursay can you take a look at my account and see whats going on??

username is dankie44

Zipzap was approved 2 days ago... still no BTC



You'll want to log your issue at support.bitinstant.com so we can work on providing you with a solution.

Did that, and all i get is please wait, " we are in beta stage"

hero member
Activity: 672
Merit: 500
Hey Ursay can you take a look at my account and see whats going on??

username is dankie44

Zipzap was approved 2 days ago... still no BTC



You'll want to log your issue at support.bitinstant.com so we can work on providing you with a solution.
You may also want to check the module that checks if a bank account is valid (via ACH option) as it is broken and spits out an error even when the account is entirely valid.

This is what i get


06/13/13 18:38   New Order   68bfc988-2625-4f26-9e46-1eaeb8860632
06/13/13 18:38   MtGox tranfer error   1f241c96-9376-41f1-aa81-449e9e256e9c
06/13/13 18:38   MtGox tranfer error   1d8aa668-f2b3-42f6-9d7a-93881a44879c
06/13/13 18:38   MtGox tranfer error   25e49fbb-4d74-450e-8035-7a53bc9fc0fe
06/13/13 18:38   MtGox tranfer error   d56ac3f0-9eb3-4d25-8e3f-a989b6e6eb8c
06/13/13 18:38   MtGox tranfer error   9553c1de-0ea0-46b7-87ec-cb556e092c90
06/13/13 18:38   MtGox tranfer error   e5da61ac-fe19-40cb-a45a-6322fe5eaace
06/13/13 18:38   MtGox tranfer error   9d88de5c-2cd7-4bda-a2bb-79c29288493d
06/13/13 18:38   MtGox tranfer error   73a49edc-8f11-4c93-9cc5-8282007b4912
06/13/13 18:38   MtGox tranfer error   6b360ea3-2813-40d5-931e-82190d405c2c

But whats weird is for the destination part i get:
Destination Acct #   Amount requested exceeds your per-transaction cash limit!

I just signed up, and only deposited 200 bucks...
so I have no clue...




sr. member
Activity: 420
Merit: 250
Has anyone been able to get a successful transaction through the Bitinstant site yet?

Would be nice to get the old version back as an option while they are working on the 'Beta.' 

 Smiley

old.bitinstant.com

I am still waiting on a transfer that went through zipzap on tuesday.  On bitinstant, I see that there have been seemingly nonstop attempted and failed transfers to my gox account since.  I informed support on tuesday who told me I was at the front of the line but have heard nothing since.  Really annoying.
legendary
Activity: 1890
Merit: 1003
Hey Ursay can you take a look at my account and see whats going on??

username is dankie44

Zipzap was approved 2 days ago... still no BTC



You'll want to log your issue at support.bitinstant.com so we can work on providing you with a solution.
You may also want to check the module that checks if a bank account is valid (via ACH option) as it is broken and spits out an error even when the account is entirely valid.
legendary
Activity: 1974
Merit: 1010
Hey Ursay can you take a look at my account and see whats going on??

username is dankie44

Zipzap was approved 2 days ago... still no BTC



You'll want to log your issue at support.bitinstant.com so we can work on providing you with a solution.
hero member
Activity: 672
Merit: 500
Hey Ursay can you take a look at my account and see whats going on??

username is dankie44

Zipzap was approved 2 days ago... still no BTC

legendary
Activity: 1974
Merit: 1010
Bitinstant support clown does not respond to this thread anymore ... i wonder why

If we are unable to respond to your posts immediately then we are probably working on communicating thru the support channel at support.bitinstant.com or we are actually fixing the issues.
newbie
Activity: 53
Merit: 0
Bitinstant support clown does not respond to this thread anymore ... i wonder why
hero member
Activity: 672
Merit: 500
28 hours??? that is highly concerning, I may have to reconsider using them :|

they always used to be quite timely

Make that 40+ hours
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