Day 3. Still have the same problem.
Automatic withdrawal did not execute.
I am unable to see the BTC address I originally entered when setting up the account.
I am unable to change or add an address for BTC. withdrawal.
I have emailed the bitmain email address twice and got a single response stating the payout schedule. Not helpful.
I tried the ticket system multiple times with multiple failures as already documented by others. The last time I tried it worked and the ticket is in "waiting" status.
I have posted on here and got a response from "dogie" which was unhelpful as it offered no resolution or path to resolution. I responded to his thoughts with further clarification and have not yet heard back from him.
And now the settings pages doesn't even show the BTC address that I set up.
That would be why, how can they pay you if there isn't an address on your account. Did you verify the address via the link sent by email?
I got a response from xlc1985 stating
Hi, we will solve the problem as soon as possible, we now is the day UTC 00:00 - 01:00 pay, manual to mention the function being developed and tested, will soon provide use immediately
It's currently 17:16 in Bejing on the third day of this problem.
An aside
...you know...my very first miner was a S1. They are tough little guys that I have pushed since day one and never had a problem. I even chopped the heatsinks down turned them 90 degrees screwed them back on and stuffed 4 full units in a 2U Dell 2950 server case with the 2 stock 750w psu's driving them overclocked! When the S3 came out I bought a bunch of those because the S1's where bulletproof and I could buy a couple at a time. (helping the smaller home miner like me was a great attraction to Bitmain) Which lead to buying a bunch of S3's and subsequently S3+'s. While a bit disappointed about the specs they, too have been great little machines and I have been a happy loyal bitmain customer. So much so, that when they announced the HASHNEST project I dipped my toe in and tried it - because I liked what bitmain stood for and the products they produced. Although not a spectacular success, I have recovered my investment and chalked HASHNEST down to "just doesn't work for me". Then the C1 arrives and so I buy a couple to test the water (pun intended). So far they've been great and I believe they'll be just as bulletproof as all the other Ants I have.
So up until now I have had nothing but positive experiences with Bitmain and while reading about the issues that other were having with various products, I never needed to make use of the support capabilities. I feel like I've been growing along with Bitmain as "we've" expanded and tired new things - most successful, some not so much.
But this episode is very seriously eroding my faith in the firm. Maybe they've grown too much and simply don't have the infrastructure in place to support the new endeavors? Maybe they simply don't care about the "little guy" anymore? I understand that "dogie" is a paid "facilitator" for them and I'm sure he's helped a lot of people. In fact, I used his guides extensively when I first started looking at BTC hardware.
BUT there is a difference between solving problems - and offering advice or thoughts on a subject.
I'm concerned and a little let down, perhaps irrationally so, with Bitmain. I fully understand that problems are going to occur. It's a fact of life that things simply don't work all the time, and that doesn't really bother me. What does bother me is how this firm is dealing with its problems. We shall see...
Fortunately I, too, have grown and after cutting my teeth with Bitmain, a couple of Spondoolies products are in the rack and I have a feeling that they'll be joined by more soon.
I just wish my fondness for Bitmain could remain intact a bit longer....