I received the S5+ (7.7T SUPPOSEDLY) at the beginning of September and I immediately opened a support ticket (5th of Sep.) because the results I got with the miner were AWFUL !
I was waiting for 10+ days for a single reply, and each time their reply was asking me "did you do this, did you do that" although I explained in details what I've done, so they were obviously just stalling.
This took like 3 months of Q & A , going into circle with the same questions over and over , to finally notice that beginning December they CLOSED the ticket like it's been solved!!! I re-opened the ticket 10 days ago - and guess what - NO reply yet !!!
They didn't offer ANY solution for the whole time !!!
They tried to put the blame on the PSU's, so I bought 3 new 1600w PSU's !!! For nothing !!!
I'm still getting like more than 70.000 HW errors per day showing 6.5T at the max
THE WORST COMPANY WITH THE WORST SUPPORT !!! *E*V*E*R* ! ! !
A simple question what is your freq setting?