Does Bitmain warranty offer a full line of repairs yet? I've got two more hash boards needing some work.
I think i have to speak up. DONT expect too much about bitmain warranty..its a crap they want you to buy and thats it, wash hand.
I have sent my power supply 3 weeks ago, and all i have status of my ticket is Uncollected and Unrepair. I emailed them TWICE and received same reply (may be some of you guys received same):
Dear........
The package has been delivered to Hongkong.
It will take several days for Customs clearance, after which the package will be forwarded to our repair facility. We will update you on the status of the repair ticket when it has been completed.
Thanks for your cooperation!
Best regards,
Customer Service-Overseas
Bitmain.
So this is bullshit..Hei bitmain if you read this, here is my ticket number 033201608131130135924tsU0C4P065B, YOU BETTER FIND MY POWER SUPPLY AND FIX/REPLACE IT FAST!
It seem you force me to buy new power supply from you and i DID!... if we buy new one, they process and arrive quick...damn!
Sierra8561 was asking about bitmainwarranty (located in Denver) not the warranty you get with a bitmain device ordered from China. It's counter-intuitive but bitmainwarranty (Denver) can repair your antminer for a price, or sell some parts, but their work isn't covered under the warranty even if the device is still under warranty. Whereas bitmaintech (China) can do the replacement or repair under the warranty, but they take forever and sometimes refuse to honor the warranty. Bitmainwarranty (Denver) is much more responsive and quick and for some parts of the world, cheaper to ship to.
So if you have a broken antminer that is inside the warranty period, you can take your chances and work with bitmaintech (China) and it will cost you more out of pocket for shipping, take longer, and may not be covered. Or you can work with bitmainwarranty (Denver) and it will cost you less to ship but full price on repairs or replacement, and get handled much, much faster.
There was a tweet from bitmaintech some time back that said that bitmainwarranty wasn't actually part of bitmain but clearly there is a closer relationship there than just some other random company. Bitmainwarranty has a bitmain avatar (they were the last bitmain account to post in this thread a few posts back), they have access to parts that the rest of the world doesn't, and they can fix antminers (depending on the problem).
EDIT: found the tweet:
https://twitter.com/JihanWu/status/697816867876921344