Bitmain's Released Antminer S9, World's First 16nm Miner Ready to Order - page 246.

philipma1957

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Activity: 4382

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'The right to privacy matters'

Quote from: vortexz on September 03, 2016, 02:55:38 AM

Quote from: Swimmer63 on September 02, 2016, 09:34:17 PM

Quote from: vortexz on September 01, 2016, 02:26:48 AM

I want to open a repair ticket to bitmaintech for by dead board, where can I get the SN and Cert No ?

I don't know where you are in the process. But if you are in the North or South America, I would suggest you contact Bitmain Warranty in Colorado before sending your board to Hong Kong. I have sent two dead boards for warranty replacement and never received anything back.
If one of mine went bad now, I would have Bitmain Warranty repair it, even though they will charge you. At least you will get it back in decent amount of time and it won't get "lost."

Hi.Where can I contact them ?

[email protected]

is another contact email for Colorado

Bitmain Warranty
3700 Quebec Street
Unit 100-239
Denver, Colorado 80207 USA
Tel: 844-248-6246 Option 1
(USA County Code is 1)
[email protected]
Contact Us - https://www.bitmaintech.com/contact.htm

Here are some reasons not to send to China if you are in the USA or Canada.

1)you need to send it valued for 45$ usd or lower. an s-9 board is worth more like 450$ usd so if it gets lost or damaged in transit you have only credit for 45 $ as a claim.

2)shipping to Hong Kong is over 100$

I shipped to Colorado via usps flat rate for 15 bucks
I added 200$ insurance for 2 bucks.

So 17 out of pocket with 200 insurance

or 110 out of pocket with 45 insurance.

AriesIV10

legendary

Activity: 1260

Merit: 1006

Mine for a Bit

Quote from: vortexz on September 03, 2016, 02:55:38 AM

Quote from: Swimmer63 on September 02, 2016, 09:34:17 PM

Quote from: vortexz on September 01, 2016, 02:26:48 AM

I want to open a repair ticket to bitmaintech for by dead board, where can I get the SN and Cert No ?

I don't know where you are in the process. But if you are in the North or South America, I would suggest you contact Bitmain Warranty in Colorado before sending your board to Hong Kong. I have sent two dead boards for warranty replacement and never received anything back.
If one of mine went bad now, I would have Bitmain Warranty repair it, even though they will charge you. At least you will get it back in decent amount of time and it won't get "lost."

Hi.Where can I contact them ?

Bitmain Warranty
3700 Quebec Street
Unit 100-239
Denver, Colorado 80207 USA
Tel: 844-248-6246 Option 1
(USA County Code is 1)
[email protected]
Contact Us - https://www.bitmaintech.com/contact.htm

vortexz

legendary

Activity: 1120

Merit: 1001

Quote from: Swimmer63 on September 02, 2016, 09:34:17 PM

Quote from: vortexz on September 01, 2016, 02:26:48 AM

I want to open a repair ticket to bitmaintech for by dead board, where can I get the SN and Cert No ?

I don't know where you are in the process. But if you are in the North or South America, I would suggest you contact Bitmain Warranty in Colorado before sending your board to Hong Kong. I have sent two dead boards for warranty replacement and never received anything back.
If one of mine went bad now, I would have Bitmain Warranty repair it, even though they will charge you. At least you will get it back in decent amount of time and it won't get "lost."

Hi.Where can I contact them ?

Swimmer63

legendary

Activity: 1593

Merit: 1004

Quote from: vortexz on September 01, 2016, 02:26:48 AM

I want to open a repair ticket to bitmaintech for by dead board, where can I get the SN and Cert No ?

I don't know where you are in the process. But if you are in the North or South America, I would suggest you contact Bitmain Warranty in Colorado before sending your board to Hong Kong. I have sent two dead boards for warranty replacement and never received anything back.
If one of mine went bad now, I would have Bitmain Warranty repair it, even though they will charge you. At least you will get it back in decent amount of time and it won't get "lost."

NotFuzzyWarm

legendary

Activity: 3822

Merit: 2703

Evil beware: We have waffles!

Quote from: mamiakimo on September 02, 2016, 08:27:05 PM

is there a hardware different between 12.95 and 11.85 batches ?
or it just down clocked

It can be argued that just like CPU families have different speeds, Bitmain has done some Binning to classify the chips into different expected (and hopefully ?tested?) performance groups.

Doesn't mean they are 'bad' chips. Just that normal various variations in the wafer/die manufacturing means they want to run at a slower speed to keep HW errors down. Since at least per-board all the ASIC's need to perform the same you get the different batches. You get faster or slower miners and pay accordingly, they sell more 'usable' chips with fewer complaints.

Doesn't meant the slower miners can't run faster -- they just will not say it can so if trouble with it their ass is covered. Even so, I get the 'faster' ones just for the under clock margin to lower chip temps....

mamiakimo

full member

Activity: 197

Merit: 100

is there a hardware different between 12.95 and 11.85 batches ?
or it just down clocked

in2tactics

hero member

Activity: 581

Merit: 501

Quote from: Biodom on September 02, 2016, 10:34:04 AM

Loved that movie....so true regarding corporate idiocracy. TPS reports, anyone?

It is all about the red stapler.

Biodom

legendary

Activity: 4004

Merit: 4656

Quote from: in2tactics on September 02, 2016, 03:53:31 AM

Quote from: Unacceptable on September 02, 2016, 03:25:07 AM

Anxiously waiting to find out what the bat is for............................... Cheesy

Office Space reference?

Loved that movie....so true regarding corporate idiocracy. TPS reports, anyone?

NotFuzzyWarm

legendary

Activity: 3822

Merit: 2703

Evil beware: We have waffles!

Rollin' dem bones and ordered another B13 s9. This will make 7 of the s9's from batch-1 on up.
So far all of mine are running with zero issues aside from the B1 and B3 needing to be under clocked to keep chip temp at high 90's max.

Unacceptable

legendary

Activity: 2212

Merit: 1001

Quote from: in2tactics on September 02, 2016, 03:53:31 AM

Quote from: Unacceptable on September 02, 2016, 03:25:07 AM

Anxiously waiting to find out what the bat is for............................... Cheesy

Office Space reference?

That was my guess Cool

in2tactics

hero member

Activity: 581

Merit: 501

Quote from: Unacceptable on September 02, 2016, 03:25:07 AM

Anxiously waiting to find out what the bat is for............................... Cheesy

Office Space reference?

Unacceptable

legendary

Activity: 2212

Merit: 1001

Anxiously waiting to find out what the bat is for............................... Cheesy

sidehack

legendary

Activity: 3416

Merit: 1865

Curmudgeonly hardware guy

Also do you own a bat and a video camera?

philipma1957

legendary

Activity: 4382

Merit: 9330

'The right to privacy matters'

Quote from: fuzion1 on September 01, 2016, 09:14:15 PM

I have an 11.85 miner from batch 10 that I am having to reset 3-4 times per day because it quits hashing. Is there anything I can try to fix it?

Thanks

what psu? is it quality

what internet?

how hot is the room? 95f is hot 105 f may be too hot

what temps? if it reads 75 105 it is too hot

what freq? if you are at 550 try 525

what pool? if alt coins try shift to kano.is for a while

fuzion1

member

Activity: 111

Merit: 10

I have an 11.85 miner from batch 10 that I am having to reset 3-4 times per day because it quits hashing. Is there anything I can try to fix it?

Thanks

mountainminer333

newbie

Activity: 43

Merit: 0

Thanks for the info Tupsu

Tupsu

legendary

Activity: 1218

Merit: 1003

Quote from: mountainminer333 on September 01, 2016, 10:48:08 AM

Hey all,
I'm moving forward with returning some defective parts for an S9 miner. It's my first time going through the warranty process and I was hoping to get some advice from anyone who's already done it. Bitmain asks that I fill out and enclose an RMA excel file which has as one of it's fields: "Return Tracking Number". How can I obtain this information and include it in the package if I haven't sent it out? Or should I be able to get this info elsewhere? I could always bring it UPS get the info, and then enclose it (common sense I know

) Either way, I wanted to see if anyone else has some thoughts on it.
Thanks guys,
MM

Field: "Return Tracking Number"- It will remain empty.

For shippment Tracking Number I use EMS. Their shipping form number are also tracking number. So I write in field traking number before shipping.

mountainminer333

newbie

Activity: 43

Merit: 0

Hey all,
I'm moving forward with returning some defective parts for an S9 miner. It's my first time going through the warranty process and I was hoping to get some advice from anyone who's already done it. Bitmain asks that I fill out and enclose an RMA excel file which has as one of it's fields: "Return Tracking Number". How can I obtain this information and include it in the package if I haven't sent it out? Or should I be able to get this info elsewhere? I could always bring it UPS get the info, and then enclose it (common sense I know

) Either way, I wanted to see if anyone else has some thoughts on it.
Thanks guys,
MM

ATCkit

hero member

Activity: 786

Merit: 1000

I've been very reluctant to buy an S9 because I had the same problem as many of you are stating with one of my Batch 1 S7s. The warranty process worked...but i ended up getting 7 replacement boards for that rig.
By May, I had run out of warranty when an older board died after i put in the latest replacement board. So I gave up trying to get the board replaced as it would have been at my expense. Understand that: I had already spent more then enough by paying UPS for sending boards to Bitmain warranty despite them sending back a replacement board under warranty. So I wasn't going to send them yet another board at my shipping expense plus pay for the replacement board and shipping costs.

Simply put I decided to cut my losses on this rig and just let it run on 2 boards. So that rig has spent much of the last year running on 2 boards. That rig will never ever break even. Thankfully I had no issues with my other 3 S7s. But having had 1 out of 4 rigs be such a problem, i decided not to jump on the S9 band wagon too quickly. Now I am feeling happy that I didn't.

Tupsu

legendary

Activity: 1218

Merit: 1003

Quote from: vortexz on September 01, 2016, 02:26:48 AM

I want to open a repair ticket to bitmaintech for by dead board, where can I get the SN and Cert No ?

You get to choose. I used order number.
Read also
https://shop.bitmain.com/workOrderGuide.htm

and watch the video from packing
https://www.youtube.com/watch?v=Z0LdykALhxI&feature=youtu.be

and pack a lot better when it is shown.

4. Be sure enclosed the RMA info in the format below in the parcel .
Do not forget to print it
https://drive.google.com/file/d/0B_B4i6RMU0wHY3RQemJTV3FqOGM/edit

Topic: Bitmain's Released Antminer S9, World's First 16nm Miner Ready to Order - page 246. (Read 531298 times)