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Topic: Bitmain's Released Antminer S9, World's First 16nm Miner Ready to Order - page 247. (Read 531178 times)

legendary
Activity: 1218
Merit: 1003
Hey all,
I'm moving forward with returning some defective parts for an S9 miner. It's my first time going through the warranty process and I was hoping to get some advice from anyone who's already done it. Bitmain asks that I fill out and enclose an RMA excel file which has as one of it's fields: "Return Tracking Number". How can I obtain this information and include it in the package if I haven't sent it out? Or should I be able to get this info elsewhere? I could always bring it UPS get the info, and then enclose it (common sense I know Smiley) Either way, I wanted to see if anyone else has some thoughts on it.
Thanks guys,
MM

Field: "Return Tracking Number"- It will remain empty.

For shippment Tracking Number I use EMS.    Their shipping  form number are also tracking  number. So I write in field traking number before shipping.
newbie
Activity: 43
Merit: 0
Hey all,
I'm moving forward with returning some defective parts for an S9 miner. It's my first time going through the warranty process and I was hoping to get some advice from anyone who's already done it. Bitmain asks that I fill out and enclose an RMA excel file which has as one of it's fields: "Return Tracking Number". How can I obtain this information and include it in the package if I haven't sent it out? Or should I be able to get this info elsewhere? I could always bring it UPS get the info, and then enclose it (common sense I know Smiley) Either way, I wanted to see if anyone else has some thoughts on it.
Thanks guys,
MM
hero member
Activity: 786
Merit: 1000
I've been very reluctant to buy an S9 because I had the same problem as many of you are stating with one of my Batch 1 S7s. The warranty process worked...but i ended up getting 7 replacement boards for that rig.
By May, I had run out of warranty when an older board died after i put in the latest replacement board. So I gave up trying to get the board replaced as it would have been at my expense. Understand that: I had already spent more then enough by paying UPS for sending boards to Bitmain warranty despite them sending back a replacement board under warranty. So I wasn't going to send them yet another board at my shipping expense plus pay for the replacement board and shipping costs.

 Simply put I decided to cut my losses on this rig and just let it run on 2 boards. So that rig has spent much of the last year running on  2 boards. That rig will never ever break even. Thankfully I had no issues with my other 3 S7s. But having had 1 out of 4 rigs be such a problem, i decided not to jump on the S9 band wagon too quickly. Now I am feeling happy that I didn't.
legendary
Activity: 1218
Merit: 1003
I want to open a repair ticket to bitmaintech for by dead board, where can I get the SN and Cert No ?
You get to choose. I used order number.
Read also
https://shop.bitmain.com/workOrderGuide.htm

and watch the video from packing
 https://www.youtube.com/watch?v=Z0LdykALhxI&feature=youtu.be

and pack a lot better when it is shown.

4.   Be sure enclosed  the RMA info in the format below in the parcel .
Do not forget to print it
https://drive.google.com/file/d/0B_B4i6RMU0wHY3RQemJTV3FqOGM/edit
legendary
Activity: 3234
Merit: 1220
I want to open a repair ticket to bitmaintech for by dead board, where can I get the SN and Cert No ?

Best to email [email protected] and they will then send you the details of what to do, some forms on the site can only be filled in after you ship your part back.
legendary
Activity: 1120
Merit: 1001
I want to open a repair ticket to bitmaintech for by dead board, where can I get the SN and Cert No ?
full member
Activity: 197
Merit: 100
the board doesn't look fried to me, otherwise it would have shown X on chips right ?
it just doesn't appear at all.
maybe I could make it work again without having to deal with bitmain's shitty warranty ?

here is what i did when this happen to me
i powered off one of working hashboard and used data cable and 3 pci-e cables used on it to the hidden board the create reset to the miner
when it still not showing i opened a ticket and they tell me to send it to them 
full member
Activity: 218
Merit: 100
the board doesn't look fried to me, otherwise it would have shown X on chips right ?
it just doesn't appear at all.
maybe I could make it work again without having to deal with bitmain's shitty warranty ?

Maybe take a look at the connection from the controller to the hash board?
It may be lose and not connected properly since the control panel isn't picking it up.
Else from my knowledge I've heard the board is usually faulty when this happens.
Try the first thing I said and maybe even reset miner ?
I don't know. This may or may not solve it

I wish you the best of luck

Edit: which psu are you running ? I had a similar problem when I was running 2 x 1000W psu and one psu broke thus a board completely disappeared.
I'd presume you having this problem because the hashboard isn't receiving power. That's most probably the provlem
legendary
Activity: 1120
Merit: 1001
the board doesn't look fried to me, otherwise it would have shown X on chips right ?
it just doesn't appear at all.
maybe I could make it work again without having to deal with bitmain's shitty warranty ?
full member
Activity: 218
Merit: 100
damn, one board on my antminer S9 died after only 1 week

my miner is running now with only 2 boards :

https://gyazo.com/6f12eef2b96edff365292c20abc80399

what can I do ?

Work your way through bitmains warranty process. It's tedious but also the only route you can head if you want a replacement
legendary
Activity: 1120
Merit: 1001
damn, one board on my antminer S9 died after only 1 week

my miner is running now with only 2 boards :

https://gyazo.com/6f12eef2b96edff365292c20abc80399

what can I do ?

P.S.: Bitmaintech is the worst company ever, and their products become only worse and worse, and not to mention their warranty which is useless
I will never buy from them again
legendary
Activity: 2128
Merit: 1073
Location - London, I doubt any mining farm could be located there
I don't know anything about this particular company. But I do happen to have some fresh information about the real-estate/property developers in Greater London area. There is plenty of freshly build/renovated residential and commercial locations that are looking for a buyer without any current tenants. Developers are again resorting to having fake occupancy by letting trustable people to live and use the facilities free of rent&utilities. Conditions typically are: be personally known to trusted people in the construction business, be able to move out on a very short notice (few days at most), be trusted and capable of leaving the property in the "as new" condition, don't look and behave like a chav.

The holy grail of the Bitcoin mining is free electricity. Paradoxically, it is easiest to get it in the areas that normally have very high rents and costs of utilities. You won't get it on the regular commercial/residential terms, only as a temporary fallback financed by the developers/bond holders/speculators. Certainly, you won't find them advertised anywhere.

From my broader experience I'm pretty sure that such conditions aren't limited to London, UK. So keep your eyes open for opportunities like that in the city near you.

Again, the above was a general information, not specific to any particular offer discussed above.
legendary
Activity: 2294
Merit: 1182
Now the money is free, and so the people will be
what about paying with paypal....through your credit card.  cant you get a chargeback or whatever credit protection ?
For S9's they still only accept btc.

LOL figures
legendary
Activity: 3654
Merit: 8909
https://bpip.org


It's too good to be true and involves paying BTC to a stranger. Do you really need someone else's gut here?  Grin

Just don't. Buy for ~2.5 BTC from Bitmain if you must or just HODL.

Paying to a stranger will be no problem here as I wouldn't pay anything before seeing the miners.

Do you really think it's too good to be true?

I've been reading all S9 threads and they don't seem very reliable. That's my main fear.

I'm less inclined to follow with this deal but not for being too good to be true.

Do you think they will ship without you paying first?

There are many other red flags in that listing, I wouldn't touch it even if paying by PayPal, especially after it's been bid up to $1575 last time I looked.

Location - London, I doubt any mining farm could be located there
Delivery - by mid-October (at least to the US, not sure of other locations)
Stock photo
30%+ discount for no reason (there is no newer hardware to upgrade to)

That's just from memory, too lazy to open that link again.
legendary
Activity: 3822
Merit: 2703
Evil beware: We have waffles!
hero member
Activity: 519
Merit: 500
what about paying with paypal....through your credit card.  cant you get a chargeback or whatever credit protection ?

I could pay with paypal but I would have to pay the fees.

As I said I'm not worried about payment protection as I won't pay upfront.
hero member
Activity: 519
Merit: 500


It's too good to be true and involves paying BTC to a stranger. Do you really need someone else's gut here?  Grin

Just don't. Buy for ~2.5 BTC from Bitmain if you must or just HODL.

Paying to a stranger will be no problem here as I wouldn't pay anything before seeing the miners.

Do you really think it's too good to be true?

I've been reading all S9 threads and they don't seem very reliable. That's my main fear.

I'm less inclined to follow with this deal but not for being too good to be true.
legendary
Activity: 3374
Merit: 1859
Curmudgeonly hardware guy
Hey, that's interesting and I had no idea it was going on. I'll have to stary paying more attention.
hero member
Activity: 561
Merit: 521
Trustless IceColdWallet
legendary
Activity: 1593
Merit: 1004
what about paying with paypal....through your credit card.  cant you get a chargeback or whatever credit protection ?
For S9's they still only accept btc.
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